Incident Manager Jobs

About the Team The Growth team drives user and revenue growth across ChatGPT’s consumer and business segments as well as other OpenAI products worldwide. We operate across the full funnel - from awareness and acquisition through activation, retention, and expansion - using a combination of global performance marketing, AI-powered workflows, in-product optimization, insights, experimentation, and creative ops engineering. About the Role We are hiring a Lifecycle Lead to build the company-wide owned-channel capability that helps teams reach users with relevant, timely, and trustworthy experiences. This senior, hands-on leader will set the lifecycle strategy, partner with Engineering to build the orchestration and deployment platform, and establish the operating model that allows teams across the company to launch and improve evergreen programs safely at scale. You will sit at the intersection of platform, product, and campaign strategy. You will partner with Engineering, Product, Data Science, and Analytics on the underlying systems, and with Product Marketing Managers and other client teams to design journeys that help new, active, and returning users reach value and build durable habits. In this role, you will: Partner with product to set the company-wide vision, roadmap, and operating model for lifecycle and owned-channel engagement. Partner with Engineering, Product, Data Science, and Analytics to shape the tooling and infrastructure for identity, audiences, eligibility, consent, triggers, orchestration, decisioning, frequency, experimentation, localization, quality assurance, and observability. Define scalable deployment workflows—including self-service and centrally supported paths, intake, templates, approvals, governance, service levels, and incident response—so teams across the company can launch safely and efficiently. Partner with Product Marketing Managers and other client teams to translate audience, product, and business goals into evergreen journey stra

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: The Technology Risk & Controls Analyst operates as part of the second line Technology Risk & Controls function, working under the direction of the Technology Risk & Controls Manager, Tech Ops. The role supports the delivery of independent assurance over Technology Operations control environments, including infrastructure, cloud platforms, identity and access management, service management and core operational processes. The role is focused on executing high-quality control testing, audit support and remediation assurance activities in line with WPP standards and methodologies. The Analyst works closely with Technology Operations teams, Financial Risk & Control colleagues and auditors to evidence control performance, support audit readiness (including SOX 404) and contribute to a consistent, well-documented and sustainable control environment. What you'll be doing: • Perform control design and operating effectiveness testing across Technology Operations processes, including change management, access management, incident/problem management, backup and resil

What We Do: Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact. Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection. Huntress now secures more than 5M endpoints and 16M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other. Reports to: Manager, Product Research Location: Remote, US Compensation Range: $200,000 to $230,000 base plus bonus and equity What You’ll Do: The Huntress Product Research team has the unique honor of waking up every morning knowing we’re going to make hackers regret targeting our partners and customers. As a Principal Product Researcher, we’re looking for someone who wants to pour all of their creativity into building and implementing simple solutions that are disproportionately effective at countering these constantly evolving threats. Competitive candidates have experience managing, deploying, and securing SMB environments utilizing a wide variety of security software, best practices, and automation tools. Familiarity with product management, incident response, social engineering, psychology, education, and managed service provider tools is an additional way to d

About the Team The Spark Platform team owns and operates DoorDash's Apache Spark ecosystem — the execution runtime, remote shuffle service, cluster scheduler, and reliability tooling that powers the company's data, analytics, and ML workloads. We run Spark across the company at significant scale and continue to expand the workloads, capabilities, and consumer base we serve. Orchestrating and operating thousands of Spark cluster deployments is a complex distributed system problem which the team invests heavily in runtime optimization, systems architecture, multi-tenant scheduling, and end-user tooling. About the Role As a Software Engineer on Spark Platform, you will execute across the surfaces of our in-house Spark deployment that serves the entire company. The work spans Spark runtime upgrades and performance, multi-tenant scheduling and executor bin-packing on Kubernetes, cluster lifecycle automation, and the observability and incident automation that keep the platform sustainable. You will move between layers as the work demands — picking up the next high-leverage problem regardless of where it sits — and partner closely with the rest of the team and with platform consumers across the company. You must be located in San Francisco, Sunnyvale, Seattle, or New York City for this hybrid position. You will report into the Engineering Manager on our Spark Platform team. You're excited about this opportunity because you will… Build and operate an in-house Spark platform that runs at company-wide scale, spanning runtime, scheduler, reliability, and user-facing tooling. Drive multi-tenant scheduling, executor bin-packing, and cost-aware placement that let a small team serve dozens of consumer teams. Own pieces of cluster lifecycle automation — provisioning, upgrades, capacity changes, and node-failure handling — at a scale where these stop being manual events. Build the observability and incident automation that make the platform debuggable end-to-end and keep on-call sus

About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. About the role: We're looking for a Security Engineer to join our Cloud Security Engineering team. In this role, you'll help strengthen the security of our platform by building and improving the controls that protect our infrastructure. You'll play a key role in making security a core part of how we build, deploy, and scale our systems, while helping the company grow securely and confidently. You'll report to the Security Operations Manager, and this is a hybrid or fully remote within the United States. If you're based within commuting distance of our SF or NY offices, the role includes in-office anchor days on Monday, Tuesday, and Friday. What you will do: Design and implement scalable security controls across our cloud-native platform. Harden infrastructure components using infrastructure-as-code, policy enforcement, and service isolation. Build secure by default infrastructure and code CI/CD pipelines. Collaborate with platform and infrastructure teams to integrate security best practices into architecture and workflows. Stay ahead of cloud security trends and adopt cutting-edge technologies to enhance platform resilience. Conduct threat modeling, risk analysis, and mitigation planning for critical systems. Drive improvements in monitoring, detection, and incident response at the platform level. Build, deploy and maintain relevant tooling. About you: 8+ years of experience in infrastructure or platform security roles. Deep understanding of secure cloud infrastructure (AWS/GCP), identity and access management, and system hardening. Proficient wi

Here’s a summary of the role: Build software that matters, take real technical ownership, and use modern AI tooling to do your best work. This is a hands-on senior engineering role for someone who enjoys solving complex product problems, shaping robust solutions, and helping teams deliver reliable services at scale. You’ll work on secure, scalable microservices and APIs using TypeScript, AWS, and modern engineering practices. You’ll play a leading role within a collaborative product engineering team, owning complex features end to end, contributing to design and architectural decisions, supporting production systems, and helping raise the bar across backend, cloud, and AI-assisted development workflows. Here’s a breakdown of what you’ll do, not all of it, just the important stuff: Own and deliver complex backend services and APIs using Node.js, TypeScript, and AWS , from technical design through release and production support. Contribute to design and architecture discussions, making pragmatic decisions that balance delivery speed, maintainability, scalability, and security. Mentor and support less experienced engineers through code reviews, pairing, technical guidance, and day-to-day collaboration. Work closely with product managers, designers, and engineers across the team to turn requirements into practical, reliable solutions. Use AI tools to accelerate coding, debugging, testing, research, and documentation, while validating outputs carefully and applying sound judgment. Strengthen service reliability, observability, and engineering quality by improving monitoring, incident response, testing, and development practices. These are the essentials you’ll need to get an interview: 5 to 8 years of professional software engineering experience delivering production systems in an agile environment. Strong backend development s

We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands — AutoTrader.ca , AutoSync , Dealertrack Canada and CMS — help Canadians buy, sell, and finance vehicles with confidence. As part of AutoScout24 group , Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond. Learn more at tradercorporation.com . This role will be within our Collateral Management (CMS) team, a national tech solution that boosts lien and registration services, recovery services, and insolvency management solutions for Canadian Lenders. --- About the CMS Registry Solution The CMS Registry Solution powers end-to-end collateral and lien management for banks, automotive finance companies, credit unions and other lenders. The platform automates the full lien lifecycle—registration, amendment, search, monitoring and discharge—to protecting lenders, reduce risk and ensure compliance, and provides value-added features such as lien validation, asset monitoring and fraud detection. We’re actively modernizing the platform that is mission-critical used by major financial institutions with a focus on scalability, automation, and developer experience . Current work includes containerizing services, upgrading .NET runtimes, strengthening CI/CD and observability, and adopting Infrastructure as Code—alongside pragmatic AI-assisted development and intelligent QA. You’ll join a small, critical, high-impact support team (engineers, product owner, engineering manager) focused on keeping customer-facing systems reliable and resolving real production issues. You’ll own the operational health of key parts of the platform, contribute to incident response and reliability improvements, and help raise the quality bar through strong troubleshooting, documentation, and engineering judgment. The Software Engineer — Support is an individual contributor responsible for maintaining the relia

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Sr. Staff Site Reliability Engineer (Federal) to join our team. This is a fully onsite role based in Crystal City, Virginia, reporting to the Manager, Site Reliability Engineering in the Government Cloud department. You will join the team responsible for building the world’s largest cloud security platform, enabling organizations worldwide to harness speed and agility. In this critical role, you will maintain our commitment to security by managing operations within classified environments, ensuring our multitenant architecture remains the leader in cloud security. What you’ll do (Role Expectations) Manage operational tasks for products in US Government classified environments, including deployments, on-call duties, incident management, and participation in regular deployment syncs Oversee all cloud infrastructure components such as AWS, private cloud environments, containers, and VMs to ensure stab

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Staff Site Reliability Engineer (Production Engineer) to join our team. This is a hybrid role (onsite three days a week in Santa Clara, CA or another Zscaler office; remote can be considered for exceptional candidates) reporting to the Senior Manager, Site Reliability Engineering in the Zero Trust Exchange department. As a key member of the Zero Trust Exchange team, you will own the systems-level reliability and performance of Zscaler’s high-throughput bare-metal and cloud infrastructure processing tens of billions of daily transactions across a global, multi-region fleet. This is a software-first SRE role: you will write production-grade code and automation, drive the shift from reactive incident response, and bring engineering discipline to the systems-level work - OS, network and application debugging - that keeps the fleet operating safely at scale. What You’ll Do (Role Expectations) Maintain h

JOB DESCRIPTION Product Support Engineer Location: Bengaluru / Chennai | Department: Product Support | Experience: 3–5 Years | Shift: 24x7 Rotational ROLE OVERVIEW We are seeking a proactive and technically skilled Product Support Engineer to serve as the primary point of contact for our global enterprise B2B customers using the Hexnode Unified Endpoint Management (UEM) platform. In this role, you will diagnose, troubleshoot, and resolve L1 endpoint management issues across multi-OS environments, ensure SLA adherence, and deliver exceptional support experiences. * Note: Comprehensive, hands-on product training on the Hexnode UEM suite will be provided after onboarding. KEY RESPONSIBILITIES Tier-1 Technical Support: Provide fast, effective technical support via Chat, Email, and Call to global B2B administrators, IT Specialists and MSP technicians. Incident Management & SLAs: Take ownership of reported issues from initial log to final resolution, ensuring strict adherence to response and resolution SLAs and maintaining high CSAT scores. Endpoint & Enrollment Troubleshooting: Triage and resolve device enrollment failures, policy deployment conflicts, compliance checks, and app distribution issues across Android, iOS/iPadOS, macOS, and Windows devices. Environment Replication: Utilize physical test devices and virtual machines to reproduce customer setups, isolate platform bugs, and verify resolution steps before providing guidance. Identity & Enterprise Integration: Assist customers with enterprise platform integrations, including directory services (Active Directory, Microsoft Entra ID) and platform enrollment services (Apple Business Manager, APNs, Android Enterprise). Escalation & Collaboration: Perform systematic root-cause analysis an

About Appier Appier (TSE: 4180) is an AI-native Agentic AI as a Service (AaaS) company that empowers businesses to create value through cutting-edge AdTech and MarTech solutions. Founded in 2012 with the vision of “Making AI Easy by Making Software Intelligent,” Appier helps businesses turn AI into ROI through its Ad Cloud, Personalization Cloud, and Data Cloud—each powered by Agentic AI that enables autonomous, adaptive, and real-time decision-making. Today, Appier operates 17 offices across APAC, the US, and EMEA, and is listed on the Tokyo Stock Exchange. Learn more at www.appier.com. About Ad Cloud Serving Services Team At Appier's Ad Cloud Team Serving Services Team, we build and maintain the critical systems that power the core of Appier's advertising technology. These systems handle massive, high-concurrency, real-time requests, and ensure the stability, low latency, and high performance of our ad delivery. Our SRE professionals are crucial in guaranteeing these services remain reliable under extreme loads, continuously enhancing product availability and performance through innovation and automation . Responsibilities Lead the design and development of scalable, high-performance, and reliable backend services for real-time ad recommendation, data serving, and core ad tech infrastructure. Drive technical roadmap and ownership for sizable projects, ensuring the delivery of robust and efficient solutions within the Ad Cloud ecosystem. Optimize critical system components for latency, throughput, and resource utilization, including database interactions (e.g., MongoDB sharding, ClickHouse optimizations) and network architecture. Enhance system observability, incident management, and operational excellence by implementing comprehensive monitoring, alerting (e.g., Grafana, Prometheus), and refining production SOPs. Collaborate closely with product managers and scientists to translate business requirements into technical designs and ensure seamless integr

About the Team Come help us build the world's most reliable on-demand, logistics engine for delivery! We're bringing on experienced engineers to help us further our 24x7, global infrastructure system that powers DoorDash’s three-sided marketplace of consumers, merchants, and dashers. About the Role The Data User Platform and Programs team works at the intersection of data infrastructure, reliability, governance, developer tooling and AI systems, supporting thousands of internal data users including engineers, analysts, data scientists and business stakeholders. This role is part of a founding engineering team in India, offering high ownership, strong growth opportunities, and direct influence over the platform’s long-term architecture. You will work on systems such as: Platform foundations for reliability, observability, cost-efficiency and compliance A unified data discovery and catalog experience AI-powered assistants and workflows for analytics and operations You will collaborate closely with product managers, data engineers, and analytics teams to deliver solutions that reduce friction and increase trust across the data ecosystem. You’re excited about this opportunity because you will… Improve scalability, performance, and reliability of data platform services through strong engineering practices Build and operate data discovery and metadata platforms that help users find the right datasets, dashboards, and metrics quickly and confidently Develop AI-enabled services and workflows, including self-serve tooling for creating, evaluating, and improving AI assistants Add observability, monitoring, and operational tooling to maintain platform SLAs and reduce incident response time Drive cost-efficient data platform design by identifying underutilized, redundant, or idle datasets, services, and compute resources Embed cost awareness into the data lifecycle , including: Designing systems that encourage reuse over duplication Instrumenting usage and cost signals in

About the Team Come help us build the world's most reliable on-demand, logistics engine for delivery! We're bringing on experienced engineers to help us further our 24x7, global infrastructure system that powers DoorDash’s three-sided marketplace of consumers, merchants, and dashers. About the Role The Data User Platform and Programs team works at the intersection of data infrastructure, reliability, governance, developer tooling and AI systems, supporting thousands of internal data users including engineers, analysts, data scientists and business stakeholders. This role is part of a founding engineering team in India, offering high ownership, strong growth opportunities, and direct influence over the platform’s long-term architecture. You will work on systems such as: Platform foundations for reliability, observability, cost-efficiency and compliance A unified data discovery and catalog experience AI-powered assistants and workflows for analytics and operations You will collaborate closely with product managers, data engineers, and analytics teams to deliver solutions that reduce friction and increase trust across the data ecosystem. You’re excited about this opportunity because you will… Improve scalability, performance, and reliability of data platform services through strong engineering practices Build and operate data discovery and metadata platforms that help users find the right datasets, dashboards, and metrics quickly and confidently Develop AI-enabled services and workflows, including self-serve tooling for creating, evaluating, and improving AI assistants Add observability, monitoring, and operational tooling to maintain platform SLAs and reduce incident response time Drive cost-efficient data platform design by identifying underutilized, redundant, or idle datasets, services, and compute resources Embed cost awareness into the data lifecycle , including: Designing systems that encourage reuse over duplication Instrumenting usage and cost signals in

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ Join us as a Site Reliability Engineer on our Storage team to keep the databases Qonto runs on resilient, safe, and always available. You'll operate and improve our banking-grade storage infrastructure — PostgreSQL, Redis, Kafka and Elasticsearch — and help make it self-serve for backend teams, under the guidance of Damien, our Storage Engineering Manager. ➡️ What you'll do Operate and safeguard critical storage infrastructure: You'll run PostgreSQL, Redis, Kafka and Elasticsearch in production, keeping banking-grade data safe and available. Own incident response and root-cause analysis: You'll be the last line of defense when a hard query or performance problem needs solving. Build our banking-license compliance roadmap: You'll define and prioritize backup and

At Weetabix, we believe that diverse teams drive better ideas, stronger decisions, and a more inclusive workplace for everyone . We’re committed to building an organisation where people from all walks of life feel they belong—where different voices, experiences, and backgrounds are valued and respected. Closing date: 14th October Interview process: Teams Interview followed by Face-to-face and site tour of our Burton Latimer plant. Working pattern: On-site, 5 days a week We’re happy to make reasonable adjustments throughout the recruitment process—just let us know how we can support you. We are looking for an experienced EHS Advisor from a manufacturing background to be a visible force on the factory floor, delivering expert Environmental Health and Safety (EHS) support, coaching, and guidance to bring our cluster manufacturing, health and safety (EHS) strategy to life. Drive high standards, ensure legal compliance, and help us achieve our vision of zero accidents and zero environmental incidents. Deliver the manufacturing EHS strategy and standards across the cluster Lead the internal audit programme to achieve and maintain Green status Coach and support factory teams to take ownership of EHS processes, programmes, risk registers, objectives, and performance Provide EHS expertise for all new projects and change management activities Maintain the incident reporting system, support investigations, and drive corrective actions to eliminate root causes and prevent recurrence Ensure accurate, up-to-date EHS information is available to internal and external stakeholders to support continuous improvement Deputise for the Cluster EHS Manager when required Key Know How: Experience in HSE roles within FMCG or manufacturing environments. Good working knowledge of UK H&S legislation and risk management points. Experience completing risk assessments, incident investigations, and audits. Strong communication and coaching skills with the ability to influence others. Able to use da