Incident Manager Jobs

Toradex is a global company strongly focused on engineering & technology. We’re powered by a diverse & uniquely gifted workforce. We pursue the best people to propel our innovative vision of embedded computing and IoT. If you’re interested in being a driving force at an agile technology company, engineering clever computing solutions & helping other companies bring their products to life, we should talk. Description We are looking for a DevOps Engineer to strengthen our cloud operations and engineering practices, with a focus on reliable website delivery, secure AWS foundations, and fast but controlled delivery of new services. The position combines AWS operations, infrastructure as code, CI/CD, automation, and pragmatic software engineering. The person should be confident working with services for edge delivery, compute, storage, databases, DNS, security, and observability without relying on manual console changes as the default operating model. The role also supports on-premises to cloud migration, global service optimization, and practical responses to increasing AI-driven traffic. We value candidates who can use modern AI-assisted development effectively to spin up proof-of-concept projects quickly, while still applying disciplined Git, review, security, and deployment practices. About you You enjoy building stable, secure, and maintainable infrastructure that supports business-critical services. You can work independently and take ownership of cloud environments, deployments, and operational improvements. You are comfortable balancing speed, reliability, cost, and security when making technical decisions. You communicate clearly with technical and non-technical stakeholders and explain trade-offs in a practical way. You document your work well and create clear runbooks and support material for future maintenance. You are methodical when troubleshooting incidents and stay calm when systems are under pressure. You are curious about modern traffic patt

About Appier Appier (TSE: 4180) is an AI-native Agentic AI as a Service (AaaS) company that empowers businesses to create value through cutting-edge AdTech and MarTech solutions. Founded in 2012 with the vision of "Making AI Easy by Making Software Intelligent," Appier helps businesses turn AI into ROI through its Ad Cloud, Personalization Cloud, and Data Cloud—each powered by Agentic AI that enables autonomous, adaptive, and real-time decision-making. Today, Appier operates 17 offices across APAC, the US, and EMEA, and is listed on the Tokyo Stock Exchange. Learn more at www.appier.com . About the role Engineers at Appier build a wide range of platforms and services that interconnect data and AI with our customers and users—operating at scale where every millisecond and every nine of availability matters. As a Senior Backend Engineer (SRE / Reliability & Performance) , you will sit at the intersection of backend development and site reliability engineering: designing and building scalable, performant backend services while owning the reliability, observability, and performance characteristics of large-scale, high-traffic systems (QPS > 10k). You will profile and tune systems end to end, lead the response to production incidents, and drive the engineering practices that keep our services fast and resilient as traffic grows. Seniority and title are determined by job-related skills, experience, and evaluation following the interview. We welcome international candidates to our teams. This position is ideally to be based in Taiwan. Responsibilities Design and build scalable, reliable, and maintainable backend services and the components that support them Own system reliability and performance for high-traffic services, including SLO/SLA definition, error budgets, and capacity planning Profile, benchmark, and tune critical components to resolve latency, throughput, and scalability bottlenecks in medium-to-large systems (QPS > 10k) Diagnose and sol

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. The BI Analyst will be an integral part of our award-winning team, focused on leveraging business intelligence tools, including Tableau, to drive data-driven decision-making, provide global end-user support, and ensure continuous improvement for our analytics and reporting platforms. This role involves managing internal user tickets, performing system administration, creating high-impact reports and dashboards, and providing technical guidance and oversight to other team members. Key Responsibilities: End-User Support and Issue Resolution Provide timely, global end-user support, documenting, troubleshooting, and resolving requests, incidents, and problems via email and ticketing systems. Critically analyze, triage, and resolve complex issues. Utilize and build decision trees to evaluate and appropriately escalate issues to internal technology teams. Collaborate with Appian’s technology team to resolve application issues and provide guidance on system utilization. System Administration, BI Development, and Team Oversight Provide day-to-day regional oversight, guidance, and mentorship to junior members of the Sales. Perform essential system configuration, maintenance of user roles and profiles for core analytics platforms (e.g., Salesforce). Design, build, and maintain high-impact reports, dashboards, and data visualizations using both Salesforce and Tableau to meet advanced business intelligence needs. Documentation and Platform Improvement Create and maintain thorough documentation of processes, policies, and application configurations. Update the knowled

Data Semantics is Datadog’s authority on semantic knowledge, providing shared infrastructure that powers both Datadog’s product experiences and AI capabilities. As Datadog continues its investment in OpenTelemetry-native observability, semantic interoperability, and AI-powered workflows, this team sits at the center of some of the company’s most strategic platform initiatives. As a Staff Engineer, you will serve as a technical leader for the team, balancing stewardship of critical production systems with the exploration of new platform capabilities that improve how telemetry is modeled, understood, and consumed across Datadog. You will work closely with engineering and product partners to define standards, drive technical direction, and deliver solutions that scale across Datadog’s observability platform. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Lead the technical direction of the Data Semantics team while remaining deeply hands-on in design, implementation, and delivery. Build and scale semantic infrastructure that bridges OpenTelemetry, Datadog-native telemetry, cloud-provider telemetry, and customer-defined data models. Drive platform initiatives focused on schema evolution, telemetry standardization, data insights, and semantic interoperability across Datadog products. Partner with engineering and product teams across the platform to define standards, align stakeholders, and deliver high-leverage platform capabilities. Mentor engineers through design reviews, technical guidance, operational excellence, and long-term career development. Participate in on-call rotations and lead investigation and resolution efforts for complex production incidents affecting critical platform services. Who You Are: You have significant experience designing, opera

About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you! About the Role This is an entry-level role designed for individuals beginning their career in remote operations or autonomous systems. As a Remote Assistance Operator I, you will support day-to-day remote assistance operations by monitoring autonomous robots, following established workflows, and escalating issues to shift leads when needed. This role focuses on learning core tools, safety standards, and operational procedures while working closely with experienced operators and shift leads. Shift This is a night shift role and requires flexible availability, including evenings, weekends, and holidays. Typical hours are 4 PM to 12 AM CST, five days per week. What You’ll Do Monitor autonomous robots using remote assistance tools and dashboards Follow step-by-step procedures to support standard operational scenarios Escalate technical or operational issues to shift leads or senior operators Accurately document observations, incidents, and actions taken Follow safety protocols and communication guidelines at all times Learn and adapt to new tools, workflows, and process updates What You Bring Required Qualifications Education: High School Diploma, GED, or local equivalent. Driver's License: Valid driver's license Language & Communication: Proficiency in English (B2 level or higher, written and spoken) for effective communication and documentation. Technical Skills: Basic computer proficiency and comfort using web-based tools Problem-Solving & Critical Thinking: Strong attention to detail and ability to follow defined processes Safety & Public Interaction: Ability to remain calm and professional in live operational environments Work Environment: Willingness to work nights, weekends, an

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Our team builds and operates Snowflake's Streaming Platform — the core infrastructure responsible for bringing data into Snowflake continuously and at scale. This includes Snowpipe Streaming and Datastream, services used by large set of enterprise customers to move mission-critical data in real time. Data is the fuel powering the new enterprise AI world, and we are the team responsible for getting it there reliably, continuously, and fast. Responsibilities Design, build, and maintain core components of Snowflake's streaming ingestion platform Improve service reliability, scalability, and latency under high-throughput production workloads Debug and resolve incidents in a distributed, multi-tenant cloud service Contribute to the design and evolution of streaming APIs, SDKs, and server-side protocols Write comprehensive tests including unit, integration, and chaos/fault-injection scenarios Collaborate with partner teams (storage, query, compute) on cross-cutting platform concerns Participate in code reviews, on-call rotations, and architecture discussions Required Qualifications 3–5 years of software engineering experience on large-scale distributed systems or cloud services Strong proficiency in Java or C++ Deep understanding of distributed systems concepts: consistency, faul

At Rockstar Games, we create world-class entertainment experiences. Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. Rockstar is on the lookout for a passionate Senior Threat Intelligence Analyst to join our growing Game Security team. This role will be responsible for identifying and analyzing potential threats to Rockstar’s Live Service titles as well as the organization at large. The successful candidate will have a strong understanding of intelligence and investigations principles, excellent analytical skills, and the ability to stay ahead of emerging threats. This is a full-time, permanent and in-office position based in Rockstar’s unique game development studio in the heart of Dundee, Scotland. WHAT WE DO The Rockstar Game Security team is responsible for protecting our players, employees, and intellectual property. We support all Rockstar titles from malicious actors and insider threats. We work closely with other teams to enforce, support, and improve security solutions. RESPONSIBILITIES Identify and prevent fraudulent or malicious behavior using open-source intelligence (OSINT), internal tools, and investigative methods. Own complex investigations, including data collection, analysis, and synthesis from multiple systems. Maintain intelligence on relevant subjects and emerging threats. Ensure consistent, high-quality investigative reporting and intelligence outputs. Support response efforts for security incidents and escalations as needed. Drive process improvements, including automation and tooling to scale investigative workflows. Develop and maintain reporting to measure program effectiveness and inform decision-mak

At Rockstar Games, we create world-class entertainment experiences. Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. Rockstar is on the lookout for a passionate Senior Threat Intelligence Analyst to join our growing Game Security team. This role will be responsible for identifying and analyzing potential threats to Rockstar’s Live Service titles as well as the organization at large. The successful candidate will have a strong understanding of intelligence and investigations principles, excellent analytical skills, and the ability to stay ahead of emerging threats. This is a full-time, in-office position based out of Rockstar’s unique game development studio in Oakville, ON. WHAT WE DO The Rockstar Game Security team is responsible for protecting our players, employees, and intellectual property. We support all Rockstar titles from malicious actors and insider threats. We work closely with other teams to enforce, support, and improve security solutions. RESPONSIBILITIES Identify and prevent fraudulent or malicious behavior using open-source intelligence (OSINT), internal tools, and investigative methods. Own complex investigations, including data collection, analysis, and synthesis from multiple systems. Maintain intelligence on relevant subjects and emerging threats. Ensure consistent, high-quality investigative reporting and intelligence outputs. Support response efforts for security incidents and escalations as needed. Drive process improvements, including automation and tooling to scale investigative workflows. Develop and maintain reporting to measure program effectiveness and inform decision-making. Stay cur

At Rockstar Games, we create world-class entertainment experiences. Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. Rockstar is on the lookout for a passionate Senior Threat Intelligence Analyst to join our growing Game Security team. This role will be responsible for identifying and analyzing potential threats to Rockstar’s Live Service titles as well as the organization at large. The successful candidate will have a strong understanding of intelligence and investigations principles, excellent analytical skills, and the ability to stay ahead of emerging threats. This is a full-time, in-office position based out of Rockstar’s new state-of-the-art game development studio in Carlsbad, CA. WHAT WE DO The Rockstar Game Security team is responsible for protecting our players, employees, and intellectual property. We support all Rockstar titles from malicious actors and insider threats. We work closely with other teams to enforce, support, and improve security solutions. RESPONSIBILITIES Identify and prevent fraudulent or malicious behavior using open-source intelligence (OSINT), internal tools, and investigative methods. Own complex investigations, including data collection, analysis, and synthesis from multiple systems. Maintain intelligence on relevant subjects and emerging threats. Ensure consistent, high-quality investigative reporting and intelligence outputs. Support response efforts for security incidents and escalations as needed. Drive process improvements, including automation and tooling to scale investigative workflows. Develop and maintain reporting to measure program effectiveness and inform decision-making. &n

At Rockstar Games, we create world-class entertainment experiences. Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. Rockstar is on the lookout for a passionate Senior Threat Intelligence Analyst to join our growing Game Security team. This role will be responsible for identifying and analyzing potential threats to Rockstar’s Live Service titles as well as the organization at large. The successful candidate will have a strong understanding of intelligence and investigations principles, excellent analytical skills, and the ability to stay ahead of emerging threats. This is a full-time, in-office position based out of Rockstar’s game development studio in Andover, MA. WHAT WE DO The Rockstar Game Security team is responsible for protecting our players, employees, and intellectual property. We support all Rockstar titles from malicious actors and insider threats. We work closely with other teams to enforce, support, and improve security solutions. RESPONSIBILITIES Identify and prevent fraudulent or malicious behavior using open-source intelligence (OSINT), internal tools, and investigative methods. Own complex investigations, including data collection, analysis, and synthesis from multiple systems. Maintain intelligence on relevant subjects and emerging threats. Ensure consistent, high-quality investigative reporting and intelligence outputs. Support response efforts for security incidents and escalations as needed. Drive process improvements, including automation and tooling to scale investigative workflows. Develop and maintain reporting to measure program effectiveness and inform decision-making. Stay current on

At Rockstar Games, we create world-class entertainment experiences. Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. Rockstar is on the lookout for a passionate Senior Threat Intelligence Analyst to join our growing Game Security team. This role will be responsible for identifying and analyzing potential threats to Rockstar’s Live Service titles as well as the organization at large. The successful candidate will have a strong understanding of intelligence and investigations principles, excellent analytical skills, and the ability to stay ahead of emerging threats. This is a full-time, in-office position based out of Rockstar’s NYC headquarters in Downtown Manhattan. WHAT WE DO The Rockstar Game Security team is responsible for protecting our players, employees, and intellectual property. We support all Rockstar titles from malicious actors and insider threats. We work closely with other teams to enforce, support, and improve security solutions. RESPONSIBILITIES Identify and prevent fraudulent or malicious behavior using open-source intelligence (OSINT), internal tools, and investigative methods. Own complex investigations, including data collection, analysis, and synthesis from multiple systems. Maintain intelligence on relevant subjects and emerging threats. Ensure consistent, high-quality investigative reporting and intelligence outputs. Support response efforts for security incidents and escalations as needed. Drive process improvements, including automation and tooling to scale investigative workflows. Develop and maintain reporting to measure program effectiveness and inform decision-making. Stay curren

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Server Platform is at the core of Figma's infrastructure foundation! This area owns the foundational layer of infrastructure that underpins all other infrastructure and application services at Figma. The Foundation team under Server Platform is Infrastructure's infrastructure. This team enables the efficient operation and rapid development of reliable infrastructure at Figma through opinionated platforms. We are building the V2 of Infrastructure and setting key initiatives that will set the tone for infrastructure for the next half decade. We're looking for thoughtful and technical leaders with experience focused on designing the next generation edge and network to handle our growing customer traffic and services. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Design, build and operate scalable distributed systems and services that power Figma's innovative tools for design and collaboration Develop and secure our internal and edge network running on AWS Help design and deploy an internal service mesh network which can support Figma's growing portfolio of services and features Develop intelligent detection and auto-scaling countermeasures for DDoS threats Debug and resolve production issues across services and multiple layers of the stack, reducing mean time to resolution for critical incidents We’d love to hear from you if you have: 4+ years of experience building infrastructure components and services at scale in a cl

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Auth0 Platform Observability team owns the observability tooling that monitors the Auth0 Platform, and we are looking for an Observability Engineer to help ensure that our Product and Platform Engineers can monitor and observe our platform while continuing to rapidly ship software that our customers love. Our engineers maintain and automate observability tooling for our entire platform, including metrics, logs, and traces. We are looking for engineers passionate about monitoring, observing, measuring uptime and availability, and ensuring platform stability. If you have experience within the Site Reliability Engineering (SRE) field or working as a Development Operations (DevOps) engineer, and you have a passion for Observability tooling, this position will allow you to further your learning and development in these areas. As a Senior Engineer on this team, you will act as a core technical leader. You will work cross-functionally to help integrate services with our instrumentation libraries, support product teams, and actively investigate incidents to identify our observability gaps. Responsibilities: Proven ability to champion observability best practices, acting as an educator who can effectively correct anti-patterns and teach other engineering teams how to build robust, standardized instrumentation. Be an expert in running services in production environments Contribute to the process of designing services for high growth and high availability. Provisi

About the role We are looking for a Software Engineer to help build our new financial platform that is highly reliable, scalable, and will serve as the backbone for Chime. This platform will power the most important financial activities that millions of Chime members undertake every day. You will ensure that we build the highest levels of trust with our members by making our platform lightning-fast, available, secure, resilient and auditable. This is an exciting opportunity to be an invaluable member of a strategically important initiative for Chime. In this role, you can expect to Design, develop, test, and deploy components of a new financial platform Deliver secure, reliable, and high-performance infrastructure and APIs Work with our infrastructure engineering team to minimize the operational overhead of production systems you deploy Develop thoroughly tested code and conduct quality assurance on all new code alongside our QA team Learn and execute on agile methodologies, follow test driven development approach Engineers are required to participate in on-call rotation. Being on call may include responding to incidents outside of regular working hours when necessary. To thrive in this role, you have Must have experience in Go Experience in additional backend languages such as Ruby, Java and Python is preferred Have 4+ years of engineering experience Have contributed to the development of backend systems Experience in payment processing systems Take a rigorous approach to testing backed development Experience with AWS or other cloud platforms, Cloud Native technology, No-SQL Databases as a bonus! Have an understanding of architectural patterns of large, mission-critical production services as a bonus! Have worked in continuous integration/deployment environments as a bonus! Please note: If you are located in Seattle, you will be required to onboard in person at our SF HQ + occasional business travel. #LI-Onsite #LI-WW1 Below is the base salary offered f

A Career with Point72's Technology Team As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications. As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business. WHAT YOU'LL DO Build and scale resilient, low-latency enterprise network infrastructure across LAN, WAN, WLAN, and data center networks to support critical business systems Configure, monitor, and troubleshoot routing and switching platforms Operate and maintain Palo Alto Networks firewalls, managing security policies, VPNs, and software upgrades Administer and troubleshoot enterprise load balancers to ensure application availability Design, deploy, and support enterprise wireless infrastructure, including access points, controllers, and authentication services Respond to network incidents, perform root cause analysis, and drive timely resolution in a production, high-availability environment Implement and maintain network automation and tooling using scripting languages and vendor APIs to reduce manual work and increase reliability Monitor network performance and capacity, proactively identify trends, and remediate issues before they impact users Participate in network upgrade