Incident Manager Jobs

Network & IT Support First Principles Engineer & Senior Team Member We’re hiring for our Network & IT Support team , but we’re not looking for someone whose idea of a good day is closing 20 tickets. In fact, we’d rather you prevent those 20 tickets from being created in the first place. Our team is small. Two people support close to 300 employees across Manila, Canada, and a 24-hour operation. That means we need engineers who think differently. When the same issue happens for the third time, we don't want you to become faster at fixing it. We want you to ask why it's happening at all - and eliminate it. When you see repetitive manual work, we expect you to ask whether it can be automated. When equipment, Wi-Fi, network infrastructure, endpoints, access, or security controls are likely to become problems, we want you checking them before employees discover the problem for you. When something breaks at 2 AM and you're the person on shift, we need you to be able to investigate incomplete information, form your own hypotheses, eliminate possibilities, make sound decisions, and restore operations without waiting for someone senior to tell you what to do. And when everything is working? Don't wait for the next ticket. Look at the environment and ask: What could fail next? What keeps repeating? What are we doing manually that shouldn't be manual? What can I simplify, automate, standardize, document, monitor, or permanently eliminate? That's what ownership means here. We're hiring at two levels: ✨ FPE / First Principles Engineer • This is our leadership-level individual contributor. We need someone who can look beyond individual incidents and own the health and direction of the entire function - identify systemic weaknesses, prioritize improvements, design better processes and architecture, automate repetitive work, establish standards, use data to find patterns, and make the engineers around them more effective. You shouldn't need someone to continuously

As a Staff Engineer on the Data Platform Experience team, you'll help shape how Datadog engineering teams build, operate, and evolve products on the Observability Data Platform. You'll lead the design and delivery of shared platform capabilities that reduce developer friction, improve operational visibility, and enable engineering teams to move faster with confidence. This role combines deep distributed systems expertise with technical leadership across multiple teams, influencing platform strategy while remaining hands-on in the code. You'll have the opportunity to solve company-wide challenges spanning cost intelligence, operational tooling, platform health, and developer experience. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Lead strategic engineering initiatives that improve how product teams build, operate, and evolve services on the Observability Data Platform. Design and build scalable platform capabilities for cost intelligence, including cloud cost allocation, trend analysis, and optimization recommendations. Develop operational intelligence and self-service tooling that helps engineering teams understand platform health, troubleshoot incidents, and improve operational efficiency. Drive reusable platform services and developer workflows that increase engineering autonomy while reducing operational complexity across multiple products. Provide technical leadership across teams by influencing architecture, mentoring engineers, and raising engineering standards through hands-on technical contributions. Participate in the team's on-call rotation and continuously improve platform reliability, observability, and operational excellence. Who You Are: You have experience designing and building large-scale SaaS or cloud platforms with deep expertise i

As a Staff Engineer on the Data Platform Experience team, you'll help shape how Datadog engineering teams build, operate, and evolve products on the Observability Data Platform. You'll lead the design and delivery of shared platform capabilities that reduce developer friction, improve operational visibility, and enable engineering teams to move faster with confidence. This role combines deep distributed systems expertise with technical leadership across multiple teams, influencing platform strategy while remaining hands-on in the code. You'll have the opportunity to solve company-wide challenges spanning cost intelligence, operational tooling, platform health, and developer experience. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Lead strategic engineering initiatives that improve how product teams build, operate, and evolve services on the Observability Data Platform. Design and build scalable platform capabilities for cost intelligence, including cloud cost allocation, trend analysis, and optimization recommendations. Develop operational intelligence and self-service tooling that helps engineering teams understand platform health, troubleshoot incidents, and improve operational efficiency. Drive reusable platform services and developer workflows that increase engineering autonomy while reducing operational complexity across multiple products. Provide technical leadership across teams by influencing architecture, mentoring engineers, and raising engineering standards through hands-on technical contributions. Participate in the team's on-call rotation and continuously improve platform reliability, observability, and operational excellence. Who You Are: You have experience designing and building large-scale SaaS or cloud platforms with deep expertise i

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are hiring a Staff Security Engineer for our Enterprise Security team. The threats facing modern organizations are evolving at an unprecedented pace — driven by AI, cloud complexity, and an ever-expanding attack surface. Our Enterprise Security team is responsible for protecting Snowflake, our employees, and our customers by designing, implementing, and maintaining robust endpoint security solutions at enterprise scale, defending not just endpoints and identities, but the AI-assisted workflows and intelligent systems that define how the modern enterprise operates. AS A STAFF SECURITY ENGINEER AT SNOWFLAKE, YOU WILL: Develop, maintain, and scale Snowflake's endpoint security solutions while actively contributing to architecture and strategy. This includes EDR, DLP, secure browser, MDM, and AI security solutions across a complex multi-cloud, multi-SaaS enterprise environment. Own the technical roadmap for endpoint security tooling as Snowflake rapidly grows. Build intelligent security platforms and automate security operations using AI and robust software engineering. Identify opportunities to reduce toil, increase detection fidelity, and accelerate response through thoughtful, scalable automation. Monitor security events, investigate incidents, and build real-time detecti

At Rockstar Games, we create world-class entertainment experiences. Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. Rockstar is on the lookout for a talented Security Analyst within Security GRC to support Security Compliance Operations through recurring control validation, evidence review, reporting preparation, and remediation tracking. This role will help determine whether key security safeguards are operating as intended by performing manual and semi-automated validation activities, analyzing evidence from multiple sources, documenting control gaps, and preparing clear reporting that helps interpret validation results. This is a full-time permanent position based out of Rockstar’s studio in Bangalore, India. WHAT WE DO The Rockstar Games Security team is responsible for advancing the state of information security across the company globally in collaboration with numerous partners and stakeholders by prioritizing and executing security initiatives that drive down risk. We strive to understand the threat landscape affecting our development studios, the gaming industry, and the world at large to define information security policies, standards, and procedures to safeguard our business and protect our players. We lead efforts to build enterprise security controls ranging from endpoint protection technologies to security incidents and event monitoring solutions. We have a passion for identifying threats and vulnerabilities and coming up with clever solutions to mitigate or remediate those risks. RESPONSIBILITIES Perform recurring manual and semi-automated validation of security controls to confirm safeguards are operating as intended. Collect, review, and organize evidence from systems, tools, reports, an

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity . Are you looking to be an AI & SAAS Support Intern on a growing team? If so, this may be the role for you! You will be the face of FourKites to our customers—their main point of contact for everything they need. From helping customers track urgent shipments to providing assistance to carriers hauling the loads, you will be the product expert and go-to person to help users when they reach out. This internship is designed for hands-on, experiential learning —you'll get real exposure to how a growing SaaS platform operates, paired with the chance to work on special AI projects alongside our product and engineering teams. What you'll be doing: First point of contact for FourKites customers, partners & consultants to research, troubleshoot, replicate, and test product problems and bugs Track issue progress and provide regular updates to clients until incidents are resolved Interface with Development, QA, and Consulting Services as needed to resolve customer issues Contribute to special AI-driven initiatives , applying a curious, experimental mindset to explore how AI can improve support workflows and customer outcomes Be part of weekend rotation for 24/7 customer emergencies About the team: Our product and engineering teams are dedicated to providing the industry's best-in-class end-to-end supply chain visibility platform. We are committed to building a high-performing team with software craftsman-thinking who are dedicated to developing and enhancing our core platform, and we want you to be a central part of it! We help companies transform their end-to-end supply chain with real-

A Career with Point72's Technology Team As Point72 reimagines the future of investing, our Technology team is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity. WHAT YOU'LL DO Build and own core full-stack systems that deliver workflow automation, data, and analytics used daily by Point72’s Global Treasury professionals, with clear opportunities to shape product direction and impact firm-wide workflows Lead high-profile projects across the full development lifecycle, from technical design and specification to implementation, testing, and deployment into a complex production environment Design and implement responsive single-page user interfaces that surface large financial datasets and analytics to end users, driving usability and decision-making Develop and maintain backend services using modern .NET technologies, optimizing APIs for performance, scalability, and server-side pagination to support large result sets Extend and modernize existing margin calculation and financing platforms written on legacy frameworks while making targeted migrations to newer frameworks where appropriate Collaborate closely with treasury professionals, quantitative analysts, and other technology teams to translate business requirements into reliable, testable technical solutions Contribute reusable components, libraries, and engineering practices to the team’s collective technology assets to accelerate delivery and reduce technical debt Troubleshoot and resolve production incidents, improve system observability, and implement monitoring and alerting to increase platform reliability Mentor peers, participate

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! Titan Security Group is hiring Security Officers to work at a residential location in Cleveland, Ohio. Responsibilities include but are no limited to: Monitor CCTV, access control, and alarm systems to ensure facility safety. Conduct patrols and inspections to detect hazards or suspicious activity. Enforce property access policies and verify identification for visitors and contractors. Respond to incidents, emergencies, and alarms, and coordinate with first responders. Document all activities, incidents, and maintenance issues accurately. Provide customer service and assist with directions, inquiries, and building information. Qualifications/Benefits: Must be at least 18 years of age Able to pass pre-employment drug screen and criminal background check Able to read, write, speak, and understand English Able to obtain a security guard card in the state of Ohio Able to meet physical essential functions of the job, which can include lifting 50+ lbs, completing foot patrols, walking up and down stairs, working in inclement weather Education and/or Experience: Previous security experience, High School diploma or general education degree (GED). Language Skills: Must have the ability to read, write, speak,

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Security Engineer on the Detection and Response (D&R) team at Roblox, you’ll protect our user community alongside the underlying platform infrastructure. You’ll design high-fidelity detections, engineer security data platforms, and respond alongside the team during incidents. This is a hybrid in-office role in San Mateo. You Will: Deliver robust D&R capabilities: Engineer high-fidelity detections end-to-end. Lead partners through threat modeling and logging, to deploying actionable alerts, while keeping false positives low. Build security data pipelines: Develop security data pipelines and actively contribute to internal software and data platforms, collaborating across engineering teams. Ensure service reliability: Participate in an on-call rotation to keep detection and response services healthy. Embody security culture: Serve as a trusted security partner across Roblox, helping protect our community and enterprise while fostering a culture grounded in trust, ownership, and shared responsibility. You Have: 3+ years of experience in Security Data Engineering: You have built services that are efficient, reliable, and scalable using programming languages like Golang or Py

We are seeking a Senior Site Reliability Engineer to join our growing Gurugram Products & Technology team to provide technical direction, shape architecture, and build key operational foundations of a new platform we are building to make it easier for customers to build AI applications using MongoDB. As a Senior Site Reliability Engineer on this new team, you will be responsible for enabling deployment at scale of AI applications and improving the performance, scalability, and reliability of the distributed systems infrastructure for this new product. The platform's SRE team owns the operational foundations: the Kubernetes fleet, networking, observability and alerting, and tenant isolation. MongoDB engineering teams pride themselves on building high-quality software and living MongoDB cultural values every day – we value intellectual curiosity and honesty, and building together in an environment that prioritizes collaboration over competition. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Position Expectations Operate and improve the multi-tenant Kubernetes infrastructure that runs customer workloads Build for reliability, making services and infrastructure available, resilient, fault-tolerant, and self-healing Identify and configure key metrics to detect incidents and quantify service health, availability, and performance Participate in a 24/7 on-call rotation to resolve issues involving platform infrastructure Mentor early-career SREs and contribute to the team’s operational practices as it grows Qualifications Strong background in software development and operating distributed systems 6+ years of experience building and operating distributed systems, with proficiency in Python, Go, or a similar programming language Experience operating Kubernetes in production and debugging below the abstraction layer, including scheduling, cluster networking, and node-level issues Expertise in cloud infrastructure platforms, in

About the Team Being part of Meesho's Fulfillment and Experience (F&E) team, will zip you to the cockpit of our ever-burgeoning rocketship. And, you’ll shape the experience of Bharat’s next billion e-commerce users. We’re an eclectic mix of over 100 professionals, all driven by the first principles of problem-solving. We come with diverse skill sets and responsibilities ranging from running operations/support to managing the supply chain, and maintaining analytics. At Meesho, we’re trying to do what's never been done before – herald e-commerce into the tier-2, tier-3 cities of India. Our team’s role in this ambitious mission is to reimagine logistics from the ground up completely. This means a host of "zero-to-one" projects (takers, anyone?) to build a supply chain that reimagines e-commerce, not just in India but globally. We focus on personal growth and fun at work just as much as we do on working hard. That is why, we have regular 1-1s virtual meetings, fun-filled monthly all-team catch-ups, and timely rewards and recognitions About the Role As a Cluster Head - Security and Investigations at Meesho, you’ll run a Regional org focused on reducing Security incidents and identifying, reducing and resolving malicious losses and frauds on the ground. You’ll achieve it by forging strong collaborations with the Business and Operations teams, Operations partners and Sellers alike. You’ll work closely with the mentioned teams in order to serve our users better. To this end, you’ll also lead key initiatives, audits, formulating and implementing SOPs and deliver impactful projects to cater to security and loss prevention needs for the organization. Your guiding question in this role will be “How can we build an efficient, fraud-free, high on ownership and integrity supply chain, while keeping customer experience at max”. You’ll answer this question every day through owning the Security

About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries. About the role We are looking for a Quality Architect/Lead with hands-on experience building quality systems and has deep expertise in building and scaling test automation frameworks.The role requires an individual who applies systems thinking to solving complex problems. They should be able to understand the product from various perspectives and be able to effectively create testing programs that validate not just functionality but performance, reliability and user experience.DevRev is building a next generation AI native product that requires us to build novel test systems for the Agent AI platform. The role is mult-faceted and is going to continuously evolve with time. What you'll do Test Case Design and Documentation Actively use AI and intelligent agents to accelerate test generation, test maintenance, and coverage expansion. Leverage LLMs to convert requirements, user stories, and production incidents into high-quality automated test cases. Reduce reliance on manual test case creation by introducing AI-assisted automation workflows, with human review and ownership. Apply AI to optimize test selection, prioritization, and execution based on risk, code changes, and historical failures. Use AI to assist in identi

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com . As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive. About the Role Amplitude's Cloud Platform team builds the systems that every Amplitude engineer relies on every day to ship code — and we're rebuilding them for the AI era. As a Senior Platform Engineer, you'll own medium-to-high-complexity platform projects end-to-end and help shape a platform where AI agents are first-class users alongside humans: kicking off deploys, opening pull requests against infrastructure, and triaging incidents, so a single engineer can get the throughput of a team. You'll partner with Staff engineers and product teams to make Kubernetes effortless across the engineering org, building self-service automation and scalable AWS infrastructure that lets product teams ship faster, safer, and with less cognitive load. If you're excited about building the systems that other engineers will rely on every day, this role is for you. Key Resp

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! Titan Security is currently hiring a Security Dispatcher to work at an Industrial location in Cleveland, Ohio. Responsibilities may include, but are not limited to: Greet and assist employees and visitors, in a friendly and efficient manner, leaving a positive first impression. Ensure visitors and vendors are properly signed in prior to accessing the building. Identify all employees and/or visitors upon arrival. Monitor CCTV camera systems within the facility. Dispatch Patrol Officers to locations. Answer regular phones and emergency phones. Monitor alarm panels. Respond to incidents including property emergencies. Maintain clear, accurate logs pertaining to people or property including packages. Provide excellent Customer Service to all parties encountered while on duty. Other duties as needed. Qualifications: Must be at least 18 years of age. Must have a valid driver's license. High School diploma or general education degree (GED). Able to pass pre-employment drug screen and criminal background check. Previous experience in security dispatching is preferred. Ability to stand/sit/walk for extended periods of time. Able to obtain an Ohio guard card. Required Certificates, Licenses, Registrations: A

About the Team Being part of Meesho's Fulfillment and Experience (F&E) team, will zip you to the cockpit of our ever-burgeoning rocketship. And, you’ll shape the experience of Bharat’s next billion e-commerce users. We’re an eclectic mix of over 100 professionals, all driven by the first principles of problem-solving. We come with diverse skill sets and responsibilities ranging from running operations/support to managing the supply chain, and maintaining analytics. At Meesho, we’re trying to do what's never been done before – herald e-commerce into the tier-2, tier-3 cities of India. Our team’s role in this ambitious mission is to reimagine logistics from the ground up completely. This means a host of "zero-to-one" projects (takers, anyone?) to build a supply chain that reimagines e-commerce, not just in India but globally. We focus on personal growth and fun at work just as much as we do on working hard. That is why, we have regular 1-1s virtual meetings, fun-filled monthly all-team catch-ups, and timely rewards and recognitions About the Role As a Cluster Head - Security and Investigations at Meesho, you’ll run a Regional org focused on reducing Security incidents and identifying, reducing and resolving malicious losses and frauds on the ground. You’ll achieve it by forging strong collaborations with the Business and Operations teams, Operations partners and Sellers alike. You’ll work closely with the mentioned teams in order to serve our users better. To this end, you’ll also lead key initiatives, audits, formulating and implementing SOPs and deliver impactful projects to cater to security and loss prevention needs for the organization. Your guiding question in this role will be “How can we build an efficient, fraud-free, high on ownership and integrity supply chain, while keeping customer experience at max”. You’ll answer this question every day through owning the Security and Investigations charter for the Fulfillment and Experience, and Meesho at large. Wh