Insights Lead Jobs

Customer Success Manager - Growth and Retention The Customer Success Manager - Growth and Retention is responsible for reducing churn, improving customer health, and protecting recurring revenue through early risk detection, cross‑functional mitigation, and scalable retention programs. The role partners closely with Renewals, Customer Success, Customer Engagement, Competitive Intelligence, and Pricing & Packaging to orchestrate coordinated customer‑save strategies. This role also provides renewal objection handling expertise , enabling teams to navigate downsells, downgrades, competitive threats, pricing pushback, TCO/ROI concerns, and budget constraints. The ideal candidate excels at influencing cross‑functional teams, handling commercial risk, and translating customer insights into save actions. Key Responsibilities 1. Churn Risk Identification & Health Intelligence Maintain a standardized customer risk scoring framework leveraging health signals, product usage, support patterns, sentiment, and competitive exposure. Identify early risk indicators (e.g., discount cliffs, adoption gaps, under-deployed licenses, sponsor turnover). Partner with Renewal Ops, Data team to automate risk workflows in Salesforce Collaborate with Competitive Intelligence to map competitive displacement trends and update counter strategies. 2. Cross‑Functional Risk Orchestration (Renewals, CS, CI, Pricing) Lead weekly renewal risk reviews/war rooms with Renewals, CSMs/CEMs, and Sales to align on mitigation actions. Build account-level mitigation plans that include adoption interventions, executive alignment, value reinforcement, and commercial flexibility. Partner with Pricing & Packaging and Deal Desk to design controlled commercial offers (e.g., term/ramp, New Product Introductions, New SKU Impact, Product Bundling etc). Escalate systemic product, billing, or support issues and track resolution. 3. Renewal Objection Handling Serve as the subject‑matter expert for Re

AI at Zapier At Zapier , we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently . Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process , including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job Posted: 08/26 Location: Americas (North, Central and South America) Hi there! Zapier is hiring a Manager, Analytics & Strategy to lead our newly formed GTM Analytics team. This team is the central analytics home for Marketing, Sales, RevOps, and Customer Ops, with a mandate to deliver trusted GTM insights, improve the quality and speed of decision-making, and turn repeated questions into durable self-service analytics assets. You will manage a team of embedded analysts supporting Marketing, Sales, and Support/Customer Ops. Your team will own the day-to-day analytics interface for GTM leaders: funnel reporting, campaign performance, sales and support analytics, forecasting inputs, recurring business reviews, dashboarding, metric definitions, and urgent executive questions. This is a hands-on analytics leadership role. we're looking for someone who has deep analytics judgment, strong SQL skills, and real GTM domain expertise. You might come from a sales analytics, marketing analytics, revenue analytics, finance, or investment banking environment. The common thread is that you know how to operate with urgency, precision, and a high quality bar, and you are energized by analytics work: scoping ambiguous business questions, pressure-testing numbers, coaching people through complex GTM data questions, and delivering clear recommendations under time pressure. This is not a pure people-management role. You should be able to lean into advanced analytics, understand core statistical concepts, and guide work on experimentation, forecasti

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. About the Role, Mission or Department Overview We are looking for analytical talent to turn experience with data and support of world-class journalism into decision-making insights. As part of the Data and Insights Group (DIG) and Data Platforms, you will join a large community of accomplished data professionals who partner with Product, Engineering, and Design teams across the business. You will focus on supporting our enterprise partners and report to our Executive Director, Analytics Engineering. Responsibilities: You will independently lead work streams in a high leverage, high visibility role building the next generation of data foundations for our core enterprise reporting datasets that executives depend on daily You will be our subject matter expert on our subscription data, translating our needs into technical implementations and mentoring teammates on the domain You will design reusable business logic and data pipelines allowing other analysts and partners to answer questions quickly. You will develop data models, data contracts, alerting, context, and metrics/semantic layers supporting both traditional and AI-assisted analytical use cases. Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world. Basic Qualifications: 5+ years of experience in analytics engineering, data engineering, product analytics or similar data

Business Systems Manager Description - Position Summary Lead financial planning, manufacturing cost modeling, capital forecasting, and financial systems for MTD (MEMS Technology Development) and associated labs. Serve as a strategic partner to MTD labs, and executive leadership by translating financial and operational data into clear investment, resource, and long-range planning decisions. Core Responsibilities Financial Planning and Performance Lead annual budgeting, quarterly forecasts, Long-Term Planning, affordability reviews, capital prioritization, close activities, and executive financial reviews. Deliver variance, depreciation, headcount, scenario, and investment analyses with actionable recommendations. Provide timely reporting on financial results, operational trends, risks, and opportunities. Financial Systems and Data Governance Lead the vision, roadmap, and requirements for AMD (asset tracking), RaFT (forecasting tool), and related planning platforms. Govern cost objects, funding assignments, master data, reconciliations, and integrations across SAP, RaFT, AMD, eMagic (inventory finance system), and reporting tools. Improve data quality, usability, controls, and automation so systems remain trusted sources of record. Manufacturing Cost and Capital Leadership Lead manufacturing cost models and collaborate with Financial Analyst partners on ESC forecasts for wafer fabrication, development, and product platforms. Translate yield, capacity, and operating performance into cost, margin, funding, and investment insights. Help facilitate capital planning, depreciation and actuals reporting, purchase-order analysis, affordability assessments,

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Tech Recruiting team is fuelling Stripe’s regional growth by aligning world-class engineering talent with our most critical business challenges. We don’t just hire, we integrate Stripe’s operating principles into every interaction, ensuring a candidate experience that is as seamless as our products. By blending data-driven insights with compelling storytelling, we serve as strategic advisors to our leaders and shape the future of Stripe. What you’ll do To support our long-term objectives in the region, we are seeking a strategic partner to scale our Technology teams across APAC. In this role, you will manage the full recruitment lifecycle while advising leadership on talent strategy and market insights. We are looking for colleagues who value a continuous learning environment and are committed to improving our processes through thoughtful experimentation and collaborative feedback. Responsibilities Build strong partnerships with hiring managers and cross-functional teams, including Compensation, People, Finance, Recruiting Operations, and business leaders, to align on hiring priorities and deliver against headcount plans. Work closely with stakeholders to translate changing business needs into practical recruiting plans, clear ownership, and timely actions. Lead the day-to-day execution of recruiting plans, including sourcing, candidate outreach, interview process management, offer supp

As a Customer Success Manager, you are the trusted advisor helping a high volume of customers navigate their journey on MongoDB using proactive, scalable engagement strategies initiated by health signals and journey milestones. You’ll be responsible for maximizing customer lifetime value and success for a diverse portfolio of thousands of expanding MongoDB customers, acting as a strategic connector between your customers and providing the right help at the right time to achieve their unique business goals. You’ll drive healthy adoption, customer retention, revenue realization, and advocacy at scale. You will innovate, navigate ambiguity, and build scalable programs and processes to deliver real, measurable impact where your customers need it most. We are looking for Mandarin speaking who are based in Kuala Lumpur for our hybrid working model. Key Responsibilities Customer Advisory Lead and scale effective customer onboarding by leveraging product adoption telemetry to monitor early deployment health, proactively identify and mitigate configuration risks, and guide customers through prescriptive best practices, architectures, and operational strategies that establish a strong technical foundation and accelerate time-to-value and achieve customers’ business outcomes with MongoDB Drive ongoing consumption and value realization through a mix of 1:1 and 1:many engagements (e.g., targeted campaigns, webinars, office hours), using data-driven insights to identify trends, opportunities, and risks across a broad customer portfolio and recommending optimal solutions, features, and adoption paths to achieve customers’ business outcomes with MongoDB Account & Portfolio Management Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage thousands of customers across various stages of maturity by leveraging 1-to-many methodologies and tools to balance individual customer impact with scalable outco

Forward Deployed Engineer (FDE) Position Overview SingleStore is seeking a Forward Deployed Engineer (FDE) to operate at the intersection of solution architecture, technical delivery, and customer partnership. This role combines elements of a solutions architect, technical account manager, and solution engineer, with a strong emphasis on execution. As an FDE, you will serve as a trusted technical advisor and sounding board for customers, helping them design, implement, and scale real-time data solutions using SingleStore. You will work closely with customers to understand their business objectives, translate them into technical strategies, and drive those solutions into production. This role requires a delivery mindset, strong technical depth, and the ability to lead both strategic conversations and hands-on execution. Role and Responsibilities Partner directly with customers to understand their architecture, use cases, and business goals, and translate them into scalable technical solutions. Design and implement end-to-end solutions integrating SingleStore into existing application and data ecosystems. Lead whiteboard sessions to shape ideas, define architecture, and convert concepts into technical specifications and execution plans. Act as a proactive thought partner, bringing ideas and guiding conversations rather than reacting to requirements. Own delivery of high-impact initiatives from concept through production, ensuring successful outcomes. Provide hands-on support, including troubleshooting, optimization, and applying pragmatic solutions or fixes when needed. Collaborate closely with Sales, Solutions Engineering, Product, and Engineering teams to align customer needs with product capabilities and roadmap. Help customers prioritize and operationalize their data initiatives, balancing ambition with practical delivery. Feed insights from customer engagements back into Product and Engineering to influence roadmap and improvements. Your Experience 10+ year

Position Overview SingleStore is seeking a Forward Deployed Engineer (FDE) to operate at the intersection of solution architecture, technical delivery, and customer partnership. This role combines elements of a solutions architect, technical account manager, and solution engineer, with a strong emphasis on execution. As an FDE, you will serve as a trusted technical advisor and sounding board for customers, helping them design, implement, and scale real-time data solutions using SingleStore. You will work closely with customers to understand their business objectives, translate them into technical strategies, and drive those solutions into production. This role requires a delivery mindset, strong technical depth, and the ability to lead both strategic conversations and hands-on execution. Role and Responsibilities Partner directly with customers to understand their architecture, use cases, and business goals, and translate them into scalable technical solutions. Design and implement end-to-end solutions integrating SingleStore into existing application and data ecosystems. Lead whiteboard sessions to shape ideas, define architecture, and convert concepts into technical specifications and execution plans. Act as a proactive thought partner, bringing ideas and guiding conversations rather than reacting to requirements. Own delivery of high-impact initiatives from concept through production, ensuring successful outcomes. Provide hands-on support, including troubleshooting, optimization, and applying pragmatic solutions or fixes when needed. Collaborate closely with Sales, Solutions Engineering, Product, and Engineering teams to align customer needs with product capabilities and roadmap. Help customers prioritize and operationalize their data initiatives, balancing ambition with practical delivery. Feed insights from customer engagements back into Product and Engineering to influence roadmap and improvements. Your Experience 10+ years of experience in solution architectu

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. We're looking for a Director, Product Design to lead the day-to-day operations of Replit's Product Design organization, reporting to the Co-Founder & Head of Design. This is a true player-coach role for someone who loves building products as much as leading people. You'll lead and develop a talented team of product designers while remaining deeply embedded in the work itself. You'll whiteboard with designers, navigate complex product decisions. The Co-Founder & Head of Design remains closely involved in design critique and product quality. Your role is to lead the day-to-day design organization by creating the structure, alignment, and momentum that enable exceptional work. You'll stay two to three layers deeper than the Co-Founder & Head of Design on active initiatives, surfacing the context, tradeoffs, and insights needed to make thoughtful decisions without requiring constant immersion in every project. Success in this role requires exceptional product judgment, strong design taste, technical fluency, and a collaborative approach. You're someone who naturally connects disciplines, elevates the people around you, and makes both the work and the team better every day. In This Role, You Will Lead the day-to-day operations of Replit's Product Design organization, ensuring work is aligned, prioritized, and delivered to an exceptionally high standard. Manage, mentor, and develop a team of product designers, helping them grow their craft, confidence, and impact. Shape and elevate the customer journey Work alongside designers every day by whiteboarding ideas, exploring alternatives, reviewing work in progress, and solving complex product and interaction challenges. Stay deeply informed across active initiatives,

GAQ226R76 About Databricks At Databricks, our mission is to help data teams solve the world's toughest problems—and that begins with empowering our own employees with exceptional internal products. The Databricks IT organization is a product-led engineering team building intelligent, AI-powered platforms that simplify how work gets done across the company. For Finance, our vision is to eliminate manual, repetitive work by automating complex business processes, surfacing actionable insights, and orchestrating end-to-end workflows. We are reimagining finance operations so teams spend less time processing transactions, chasing approvals, and resolving exceptions, and more time delivering strategic insights that accelerate the business. We're looking for an SAP Functional SME to own the functional design of our core finance processes on S/4HANA and to shape how AI and agentic automation reimagine them. In this role, you'll be the deep functional authority for your domain—translating how the business actually runs into standard, clean-core S/4HANA solutions, using process intelligence to find what's broken, and defining where AI belongs in a controlled, auditable process . You'll work at the intersection of SAP and AI, bridging Finance and Engineering to deliver a simpler, smarter, more automated experience. The Opportunity SAP will serve as the foundation for Databricks' core finance processes, including Record-to-Report, Source-to-Pay, and Order-to-Cash. As the SAP Functional SME, you'll own the functional blueprint for those processes—leading discovery and AS-IS/TO-BE design, configuring S/4HANA, and defining the requirements for the intelligent, agentic layer that automates routine work and guides users through exceptions and approvals. You'll use process mining and business process intelligence to quantify opportunity and prioritize what to build, and you'll make the call on where AI-driven recommendations belong versus deterministic rules. Your mission is to

About the Team DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality. Customers order their convenience, grocery, retail, and prepared foods in the DoorDash app, and our team members fulfill orders in a real, brick-and-mortar store, for Dashers to deliver. We’re open early and close late - some sites even run 24/7! About the Role We’re looking for a people-focused leader and experienced operations specialist to lead some of our DashMart facilities. You’re excited about this opportunity because you will… Lead: recruit, lead, coach & retain a high-performing team of Site Managers (4+ direct reports), Assistant Site Managers, Shift Leads, and Operations Associates (30+ indirect reports). As a leader, you are a culture carrier. The tone starts with you. Own: From first principles, you will spend most of your time physically onsite managing and overseeing the day-to-day operations of 4-6 DashMart locations, ensuring all site processes run smoothly, efficiently and safely. Responsible for market metric performance (quality, storefront reliability, efficiency, and profitability) by identifying opportunities, and implementing growth plans to achieve goals. Strategize: by executing process improvement pilots & projects with cross-functional stakeholders to drive operational efficiencies while maintaining positive employee experience. Contribute to market expansion and scaling efforts by ensuring that sites execute against increased demand, operational best practices, and driving results against operational key metrics. Change Management: Own site-level culture and change management by leading adoption of operational best practices, activating team engagement, and channeling frontline insights to influence cross-functional decisions. Delight customers: Work cross-functionally with central teams to ensure your site offers customer

ADD REQ ID CSQ427R88 PLEASE NOTE: Due to federal contract requirements and client site access obligations, U.S. citizenship and eligibility for a U.S. government secret clearance are required to access classified information. Candidates with an active Secret or higher clearance are strongly encouraged to apply. About Databricks At Databricks, we are passionate about enabling data teams to solve the world's toughest problems, from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers, and customer obsessed, we leap at every opportunity to solve technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. The Role As a Sr. Forward Deployed Engineer (FDE), you will work with federal government customers to build and productionize solutions to their data & AI challenges using the Databricks platform. You will own the architecture, lead design decisions, and implement end-to-end systems spanning data engineering, AI, and application development. We work cross-functionally to shape long-term strategic priorities and initiatives alongside engineering, product, and developer relations. FDEs deliver with customer empathy, integrating with client systems, training, and other technical needs to help customers get most value out of their data. This is a hands-on, customer-facing role for builders who thrive at the intersection of technology and business impact. The ideal candidate combines engineering expertise with adaptability, curiosity, and a passion for working with customers and teammates to solve complex problems that drive measurable outcomes. FDEs are billable and know how to complete projects acco

About the Role & Team Agentic Amplitude is the team that’s responsible for Amplitude's AI agent strategy. The team shipped the Amplitude Global Agent, Custom agents, and our MCP surface, and continues to deliver new products at a fast pace. The team is small, moves fast and thrives on curiosity, autonomy, and strong cross-functional partnership. We operate with a bias toward rapid iteration and refine our approach as the underlying technology and models advance. This role is the product lead for this surface area. The successful candidate will set the strategy and vision and lead the design and engineering teams to deliver new innovations, while serving as the company’s thought leader on agentic products. Responsibilities Define the direction for Amplitude's agents and MCP surfaces over the next 12 to 24 months, and determine the priorities that will guide investment. Own the product vision for how AI agents help our customers to get to insights faster, make decisions with greater confidence, and take the right actions to improve their products. Advance our MCP capabilities so that customers can work with Amplitude from their coding agent, CLI, or IDE, in addition to our own user interface. Create the evals, quality standards, and feedback mechanisms required to measure customer value and iterate on the agent experience. Talk regularly with customers to understand their workflows and identify new opportunities and use cases for AI agents to deliver value. Partner closely with the field organization to enable them to position, demo, and support AI Agent products effectively. Serve as a thought leader on agentic products, establishing best practices both internally and with customers. Measures of Success A clear and inspiring agent and MCP strategy that leadership and the field organization can articulate consistently. Increased adoption of existing agents and MCP capabilities, complemented by new agentic products that address emerging customer needs. Broad MCP ad

The Technical Solutions (TS) Enablement team empowers Datadog's global post-sales organization—including Support, Customer Success, and Sales Engineering—with the skills, tools, and resources they need to deliver world-class customer outcomes. As a Senior TS Enablement Program Manager supporting Sales Engineering , you'll own the design and execution of complex, high-visibility enablement programs that drive lasting change across the TS organization. You'll operate with significant autonomy, lead cross-functional initiatives, and serve as a senior voice within the Enablement team—partnering closely with leadership to translate business priorities into measurable enablement impact at scale. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Own the end-to-end strategy and execution for complex, global enablement programs—managing multiple concurrent workstreams across regions, functions, and timelines with limited guidance. Lead cross-functional stakeholder relationships with senior partners across StratOps, Product, TS Leadership, and the People Team—negotiating scope, aligning on priorities, and driving accountability without positional authority. Translate business goals and OKRs into multi-quarter program roadmaps; communicate priorities, trade-offs, and progress to leadership with clarity and a clear point of view. Design and implement comprehensive metrics frameworks to measure change adoption and program effectiveness; pull and analyze Salesforce and LMS data to track performance against KPIs; present findings to senior stakeholders and iterate for lasting impact. Build and deliver executive-ready materials that tell a compelling business story—translating complex data, program updates, and regional insights into structured narratives with clear

About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries. About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries. About the role We are scaling our go-to-market teams across the Americas and looking for a GTM Recruiter who can run full-cycle searches with speed, rigor, and high care for candidate experience. What you'll do Own full-cycle recruiting for GTM roles across the Americas, from intake and sourcing strategy through close. Partner with hiring managers and GTM leadership to clarify requirements, calibrate profiles quickly, and deliver high-quality slates. Build role-