Internal Communications Jobs

About the Team Business Systems / Enterprise Platform Technology builds the internal systems, data foundations, workflow infrastructure, and enterprise platforms that help OpenAI operate at scale. The EPT AI Pod builds AI-native internal apps, MCP connectors, multi-agent workflows, and reusable platform capabilities across Finance, People, and GTM. About the Role As an Enterprise Applied AI Engineer, you will build internal apps for enterprise operations and the shared platform components those apps run on. This includes MCP connectors, multi-agent orchestration, data architecture, evals, monitoring, auditability, and governance. We’re looking for a hands-on engineer who is strong in Python, system design, enterprise integrations, data architecture, and applied AI systems. You should be excited to turn ambiguous business workflows into reliable internal products and shared infrastructure. In this role, you will: • Build internal apps for enterprise operations across Finance, People, and GTM • Build MCP connectors and enterprise integrations with strong auth, permissions, idempotency, retries, and rate-limit handling • Design end-to-end multi-agent workflows with tool routing, human approvals, audit trails, and safe action boundaries • Design data architecture for operational AI systems, including ingestion, schemas, quality checks, lineage, and governance • Build evals, monitoring, metrics, and regression tests for agentic workflows • Create reusable infrastructure, patterns, and components that other enterprise teams can build on • Partner with system owners and business owners to turn messy enterprise workflows into reliable internal products You might thrive in this role if you: • Have strong Python engineering skills for backend services, MCP connectors, agent/tool workflows, eval harnesses, and data ingestion jobs • Have strong system design skills across shared infrastructure, app architecture, reliability, and scaling • Have experience building internal apps,

The AML Risk Management Senior Lead Analyst is a senior level position responsible for establishing internal procedures to prevent money laundering and assist in all matters concerning financial crimes in coordination with the broader AML team. The overall objective is to utilize established disciplinary knowledge to identify inconsistencies in data or result and formulate strategic recommendations on policies, procedures, and practices. Responsibilities: Execute and implement firm-wide AML risk management policy and strategic direction for the Markets Institutional line of business. Maintain AML compliance program for the business including assessment of risks and the development of policies, procedures, and governance, including those pertaining to an institutional broker dealer. Identify and assess risk, vulnerabilities, and opportunities for efficient and effective risk coverage. Work within team and across business/functional line management to assess complex issues, structure potential solutions, and drive effective resolution within permissible statutory and regulatory frameworks. Analyze data, prepare and present regional/global reports related to AML risk assessments. Monitor AML related issues and escalations with senior management and global partners. Evaluate and respond to escalated matters, further escalate as required, and advise senior management on next steps as needed. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications

Who You Are: The Sales Operations Technical Support Specialist provides technical support to internal and external users within a designated region. This role serves as a primary point of contact for troubleshooting, researching, and resolving website, digital platform, and online service issues escalated by sales teams and customers. The specialist is responsible for monitoring, prioritizing, and responding to support requests, identifying root causes, and ensuring timely issue resolution in accordance with established processes and service expectations. Working under general supervision, the Sales Operations Technical Support Specialist applies advanced technical knowledge and judgment to resolve complex support issues, document solutions, and escalate matters as needed. The role collaborates closely with cross-functional teams to address system and customer-impacting issues, support operational improvements, and contribute to a positive user experience.

The Data Engineering team is responsible for building ETL pipelines that populate the Internal Data Platform, which drives analytics that help the company run more efficiently. Our team builds highly performant and scalable processes that extract massive datasets and makes those datasets available for querying in an optimal way. We are looking to speak to candidates who are based in Gurgaon for our hybrid working model. What you’ll do Guide the Data Engineering team on building highly performance ETL pipelines using Spark and other Big Data technologies Help design the architecture of our Internal Data Platform to support the implementation of a robust medallion architecture Provide thought leadership on ways to achieve infrastructure cost savings on Cloud hyperscalers Design and build AI agents that can help automate many of the common development and support tasks that the team performs Work with Security and Compliance teams to ensure that datasets have appropriate permissions and regulations in place Work with our Data Platform, and Governance sibling teams to make data scalable, consumable, and discoverable We’re looking for someone with 10+ years experience working on enterprise data lakes/warehouses 5+ years of Spark and Python experience 5+ years of direct hands-on experience working with AWS or GCP Thorough AI knowledge, particularly with codegen tools and agentic frameworks Hive, Iceberg, Glue, or other technologies that expose big data as tables Familiarity with different big data file types such as Parquet, Avro, and JSON Exposure to real-time or streaming data technologies is a plus Success Measures In 3 months, you'll have a thorough understanding of the architecture of MongoDB’s internal Data and AI ecosystem In 6 months, you'll have owned the delivery of a large project from start (scoping, design) to finish (delivery) In 12 months, you'll have designed new features, led development work, and become a go-to expert on parts of the system About MongoDB

The Infrastructure Engineering team is responsible for building and maintaining a self-service internal development platform that enables MongoDB engineering teams to reliably deploy and operate their own production services and products. We work with numerous engineering teams across the company to understand their infrastructure requirements and development workflows, develop broadly applicable self-service platform services and tooling, continuously monitor how platform services are being utilized, and look for ways to improve developer productivity through automation and education. We are big open source enthusiasts and use a number of open source tools in our stack (contributing upstream whenever possible). Some of the tools we use regularly include Go, AWS, Kubernetes, Crossplane, Terraform, Helm, Drone, Prometheus, and Grafana. However, technology is nothing without a stellar team of engineers that are focused on doing high quality work and working as a team to solve complex distributed computing and platform engineering problems. This is where you come in! We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Our ideal candidate Has built and operated large-scale distributed systems in cloud providers (AWS strongly preferred) Has a strong backend programming background. Fluency in Go is strongly preferred; deep experience with another compiled or strongly-typed backend language is acceptable Has experience working with AI coding agents and can demonstrate building high quality context to yield high quality outputs Has experience designing and implementing medium-to-large software projects, including driving design reviews and mentoring less-senior engineers Pragmatic, detail-oriented, self-motivated, and understands the benefits of collaboration Strong experience operating production Kubernetes clusters, not just deployed to it Has practical experience defining and operating against SLI/SLOs for services they owned Str

The Infrastructure Engineering team is responsible for building and maintaining a self-service internal development platform that enables MongoDB engineering teams to reliably deploy and operate their own production services and products. We work with numerous engineering teams across the company to understand their infrastructure requirements and development workflows, develop broadly applicable self-service platform services and tooling, continuously monitor how platform services are being utilized, and look for ways to improve developer productivity through automation and education. We are big open source enthusiasts and use a number of open source tools in our stack (contributing upstream whenever possible). Some of the tools we use regularly include Go, AWS, Kubernetes, Crossplane, Terraform, Helm, Drone, Prometheus, and Grafana. However, technology is nothing without a stellar team of engineers that are focused on doing high quality work and working as a team to solve complex distributed computing and platform engineering problems. This is where you come in! We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Our ideal candidate 2+ years of experience managing and mentoring a team of 3+ engineers Has 5+ years of experience owning the design and implementation of large software/infrastructure projects Has built and operated large-scale distributed systems in cloud providers (AWS strongly preferred) Has a strong backend programming background. Fluency in Go is strongly preferred; deep experience with another compiled or strongly-typed backend language is acceptable Pragmatic, detail-oriented, self-motivated, and understands the benefits of collaboration Strong experience operating production Kubernetes clusters, not just deployed to it Has practical experience defining and operating against SLI/SLOs for services they owned Strong experience with observability tooling: metrics, logging, traces, Prometheus, Grafana, OpenTe

About the Team OpenAI’s Governance, Risk, and Compliance team helps ensure security and privacy are grounded in how our products and systems actually operate. Assurance Operations partners with Security, Engineering, Infrastructure, Product, Privacy, and Legal to make controls provable, risk decisions explicit, and audit readiness a result of well-designed systems. About the Role We are hiring a technical, product-minded GRC builder who can own consequential audits while improving the control and evidence systems behind them. You will build a reusable common control framework, use Codex to automate assurance work, validate changing system scope, and turn repeated audit friction into measurable improvements. We are looking for someone who questions inherited assumptions, solves novel problems creatively, works closely with engineers, and makes the next audit easier by improving the underlying system. You’ll be responsible for: Lead external, internal, customer, and certification audit work from scoping through evidence review, fieldwork, remediation, and closeout. Build a common control framework linking risk, control intent, implementation, owner, system, environment, evidence, and applicable frameworks. Validate actual scope and ownership instead of assuming last year's controls, product boundaries, or evidence remain accurate. Use Codex to build and test evidence checks, control mappings, request triage, owner workflows, monitoring, and remediation reporting. Partner with engineers on cloud architecture, identity, logging, data flows, software changes, vulnerabilities, and control effectiveness. Design maintainable, permission-aware tools that preserve source provenance, human review, and evidence integrity. Reduce repeated requests and operational burden for control owners through measurable workflow improvements. Define roadmaps, decision rights, milestones, success metrics, and clear cross-functional escalations. We’re looking for someone with: Direct ownership

We are seeking a skilled and adaptable Field Applications Engineer to act as a key technical liaison between internal teams and our venue partners. In this role, you will support the deployment, integration, and performance of Topgolf’s custom hardware and electronics products, working closely with our hardware and software engineering teams, product management, quality engineering, and customer support. You will also collaborate directly with venue operations and customer engineering teams to ensure our systems are seamlessly installed, calibrated, and supported in the field. This position also includes generating quick-turn engineering drawings, CAD models, and specifications to help streamline deployment activities and reduce load on core engineering teams—contributing both field insight and technical documentation agility. The ideal candidate thrives in fast-paced, cross-functional environments and is passionate about solving real-world engineering challenges in live venue settings. Job Responsibilities Collaborate with hardware and software engineering teams to ensure successful design validation and deployment of custom hardware solutions at Topgolf venues. Act as a critical conduit between product management, quality engineering, and customer support to integrate field feedback into ongoing product improvements. Partner directly with venue operations and customer engineering teams to install, configure, test, and troubleshoot hardware and system integrations on-site. Support the end-to-end rollout process—from pilot validation to full-scale venue deployment—while maintaining quality and performance expectations. Investigate and resolve system-level issues in field deployments, identifying root causes and working with engineering to develop permanent solutions. Document best practices, common field issues, and integration workflows to improve future deployments and knowledge sh

The Head Universal Banker is a leadership role responsible for providing exceptional service delivery to our internal and external customers while guiding and supporting the branch team. This role not only executes all service transactions (e.g. deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (including opening accounts, credit cards, etc.) but also leads, coaches, and mentors team members. The Head Universal Banker plays a key role in championing risk and control, driving lobby leadership, and ensuring consistent delivery of client and team experiences aligned with the bank’s standards Responsibilities : Lead, coach, and support Universal Bankers and Tellers by modeling excellent service behaviors and mentoring on sales, service, and compliance routines. Guide both clients and team members in the branch, providing support in complex transactions and ensuring an exceptional client experience. Champion risk and control by monitoring day-to-day operations, ensuring compliance with policies, supporting the Branch Manager Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.) Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs. Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can- do attitude and customer first culture. Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively. Is knowledgeable about the client’s accounts and business with the bank and uses sound judgment with customers and transactions Energetically greet and interact with clients on the bank floor to proa

Head- Security ensures the security of people and assets by gathering intelligence, liaising with internal and civil authorities, and implementing security measures. Responsible for ensuring the security of the people and assets by gathering valuable intelligence inputs and liaising with various internal & civil authorities. Source: Adani Group | Job ID: 58942

Job Title Healthcare Customer Project Manager - Field role in Miami/Ft Lauderdale, FL Job Description Serve the healthcare community through effective and efficient management of capital medical equipment installations and IT solution implementation at various stages across the healthcare continuum for the Philips Healthcare Services and Solutions Delivery (S&SD) business. Your role: Your role as a Customer Project Manager (CPM) will be to manage multiple implementations that vary in scope, size and complexity. Projects can include IT solutions, capital equipment installation and systems integration. You will ensure a stellar customer experience guided by the statement of work. Coordinating, leading and motivating a diverse cross-functional team of internal and external Sales, Clinical and Technical resources in coordination with the hospital provided project manager or point(s) of contact. Ensure site readiness and adherence to project timelines. Advises on project plan and responsible for daily updates on project status and activities. This is a field-based position with travel up to 75% of the time within the District, covering South Florida and surrounding area. The applicable PMI certification per role/level is required for

Become a part of our caring community The Grievances and Appeals Representative 4 role in the Internal Review Team is responsible for managing appeal denials, by reviewing clinical documentation, determining whether further action is needed, and validating final determinations in coordination with clinical and internal Humana partners. Key Responsibilities: Manage Level 1 appeal cases , ensuring accuracy, completeness, and compliance with CMS requirements Review clinical documentation to support appeal determinations and escalation decisions Coordinate with clinical teams and internal partners to finalize appeal outcomes Investigate and resolve member and provider issues with a focus on timely resolution Maintain high productivity and quality standards in a production-driven environment Ensure strict adherence to confidentiality and compliance regulations Independently prioritize and manage multiple high-volume case assignments Proactively embraces change and supports smooth transitions in a dynamic work environment Use your skills to make an impact Required Qualifications: 1+ year of grievance & appeals and/or customer service experience Strong data entry skills Proficiency in Microsoft Office Applications Experience in a production-driven environment Experience prioritizing and delivering multiple assignments Strong commitment to confidentiality and high-quality results Preferred Qualifications: Associate's or Bachelor's degree 2–4 years of grievance and appeals experience Medical claims processing experience Previous inbound call center experience Experience wi

Become a part of our caring community Become a valued member of Humana's Internal Review Team as a Grievances & Appeals Representative 2, where you will play a critical role in addressing client concerns and denials. You will perform thorough reviews of clinical documentation to assess whether grievances, appeals, or additional requests are justified. Then, you will provide final determinations utilizing your expertise and collaboration with clinical and other Humana teams. Your contributions will directly support Humana's commitment to delivering high-quality service and making a positive difference in the lives of those we serve. Must be passionate about contributing to an organization focused on continuously improving consumer experiences. Key Responsibilities: Assign cases to team members for submission to an independent entity for 2nd level review. Monitor and record the number of cases assigned to the team, as well as the distribution of cases among individual associates. Operate within established guidelines to maintain work expectations and quality standards, while exercising discretion in prioritizing tasks and managing timelines with minimal supervision. Demonstrate flexibility and resilience in adapting to evolving processes and a fast-paced work environment. Use your skills to make an impact Required Qualifications Minimum of 1 year of customer service experience Minimum of 1 year of data entry experience Experience in a production-driven environment Must have strong experience using multiple Microsoft systems simultaneously (Teams, SharePoint, Excel, etc.) Ability to manage large volume on inventory daily Preferred Qualifications Previous inbound call center or related customer service experi

Job Title Healthcare Customer Project Manager - Louisville/Paducah, KY Job Description Serve the healthcare community through effective and efficient management of capital medical equipment installations and IT solution implementation at various stages across the healthcare continuum for the Philips Healthcare Services and Solutions Delivery (S&SD) business. Your role: Your role as a Customer Project Manager (CPM) will be to manage multiple implementations that vary in scope, size and complexity. Projects can include IT solutions, capital equipment installation and systems integration. You will ensure a stellar customer experience guided by the statement of work. Coordinating, leading and motivating a diverse cross-functional team of internal and external Sales, Clinical and Technical resources in coordination with the hospital provided project manager or point(s) of contact. Ensure site readiness and adherence to project timelines. Advises on project plan and responsible for daily updates on project status and activities. This is a field-based position with travel up to 75% of the time within the District, covering Paducah, Louisville and surrounding area. The applicable PMI certification per role/level is required for all Employees hired/re-hired into the CPM/CDM role (including internal transf

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! About the Role We are seeking a proactive, customer-focused IT Support Specialist based in Dubai to anchor our regional IT operations . In this role, you will be the primary point of contact for internal employees, delivering white-glove technical support while managing core identity, collaboration platforms, and SaaS systems. Beyond day-to-day helpdesk operations, this position bridges traditional IT support and modern systems engineering. You will leverage automation, scripting, and modern DevOps practices to streamline user lifecycles, eliminate manual toil, and ensure our workforce operates securely and efficiently. Key Responsibilities Serve as the first point of contact for internal employees, triaging incoming requests through the ticketing system and established support processes. Troubleshoot and resolve workstation, laptop, mobile, and basic network issues for on-site staff and remote employees, escalating more complex support cases to senior staff or the appropriate team. Deliver calm, clear support during high-priority incidents, keep users informed, and document work thoroughly through to resolution. Manage end-to-e