It Support And Services Manager Jobs

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Role overview: The Manager, Operations Service & Partner Development will be responsible for supporting the development, tendering, procurement, and contractual performance management of Sony Interactive Entertainment’s global transportation, warehousing, and logistics operations service partners. Working across AMER, EMEA, ANZ, APAC, and Japan, this role will help ensure SIE has the right service partner network, commercial agreements, service levels, and governance in place to support the needs of the PlayStation business globally. This role will also manage the cross-Operations budgeting process for OPEX and CAPEX, providing budgetary inputs at a CPU level and tracking performance through key budget cycles. What you’ll be doing: Lead and support global tendering activity across transportation, warehousing, and logistics operations service partners, ensuring business requirements are clearly defined, and procurement processes are commercially and operationally robust. Manage tender activity across key service areas including sea freight NVO and BCO tendering, road freight FTL and LTL tendering, air freight tendering, warehouse 3PL RFPs, and 4PL Logistics Control Tower service partner tendering for both B2B and B2C operational Partnerships. Partner with Procu

About the Team The Real Estate & Workplace (REW) team creates and operates the workplaces and services that help OpenAI employees do their best work. Within Workplace Experience, Transportation connects our global office network through programs designed around employee needs, local conditions, and operational excellence. About the Role As Global Transportation Program Sr. Manager, you will own the strategy, expansion, and day-to-day performance of OpenAI’s employee transportation programs. You will make it easier for employees to get to and between our workplaces through reliable, accessible, and cost-effective commuting options. We’re looking for a builder who has launched and scaled employee transportation programs across countries in a fast-growing organization. You will translate our global workplace expansion plans into a transportation roadmap, establishing the systems, vendor partnerships, and operating practices needed to support new markets and growing offices. You’ll balance global consistency with local needs, creating repeatable approaches that enable local teams to deliver reliable service as the company scales. Location and work model : San Francisco, CA based, with required travel up to 10% to our global offices. This role will be in office Monday - Wednesday, with the option to work from home Thursdays and Fridays. In this role, you will: Own a global transportation expansion roadmap aligned with office openings, headcount growth, and changing commute demand. Prioritize investments, forecast capacity and costs, and lead launches from market assessment through operational readiness and ongoing service delivery. Manage the global employee transportation portfolio across shuttles, parking, micromobility, transit and commuter benefits, and EV charging. Determine the right service mix for each market based on employee needs, local infrastructure, accessibility, and cost. Build a scalable operating model across regions, including repeatable launch pla

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. About The Team The Internal Controls team designs and oversees Plaid’s SOX compliance and internal control framework to ensure accurate financial reporting and operational integrity. We partner cross-functionally to support IPO readiness, build scalable audit foundations, and drive trust in Plaid’s financial systems and processes through strong controls, collaboration, and continuous improvement. Role Descriptioin As the Internal Controls Manager, you will design, implement, and lead Plaid’s SOX compliance and internal control programs. You will partner with cross-functional teams to build scalable, efficient controls that support IPO readiness and long-term compliance. You will manage external advisors, drive remediation efforts, and serve as a key liaison to auditors and senior leadership. Over time, you’ll build and lead a team, expand audit coverage, and continuously improve our control environment through automation and risk-based processes. Responsibilities Maintain and optimize Plaid’s SOX internal controls program to support IPO readiness. Partner with process and control owners to develop, document, and maintain effective, scalable internal controls across key functions. Manage and grow co-

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Sony Interactive Entertainment is seeking an experienced and collaborative Regional Security Manager to lead physical security operations across the Americas (AMER) region. Reporting to the Director, Global Security Operations, this role will oversee a team responsible for regional security programs, incident response, crisis support, and operational readiness across SIE offices, studios, and events. The ideal candidate brings strong operational leadership, sound judgment, and the ability to build trusted partnerships across a global organization. This position plays a key role in helping create safe, secure, and resilient environments for employees, visitors, and business operations. What You’ll Do Regional Security Leadership Lead and support a regional team of security professionals across the AMER region. Partner with global security teams to help maintain consistent standards, processes, and operational practices. Contribute to the development and execution of regional security strategies aligned with business priorities. Use metrics and operational insights to evaluate effectiveness and identify opportunities for improvement. Support budget planning, resource management, and vendor oversight within the security function. Physical Security Operations Oversee

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Sony Interactive Entertainment is seeking an experienced and collaborative Regional Security Manager to lead physical security operations across the Americas (AMER) region. Reporting to the Director, Global Security Operations, this role will oversee a team responsible for regional security programs, incident response, crisis support, and operational readiness across SIE offices, studios, and events. The ideal candidate brings strong operational leadership, sound judgment, and the ability to build trusted partnerships across a global organization. This position plays a key role in helping create safe, secure, and resilient environments for employees, visitors, and business operations. What You’ll Do Regional Security Leadership Lead and support a regional team of security professionals across the AMER region. Partner with global security teams to help maintain consistent standards, processes, and operational practices. Contribute to the development and execution of regional security strategies aligned with business priorities. Use metrics and operational insights to evaluate effectiveness and identify opportunities for improvement. Support budget planning, resource management, and vendor oversight within the security function. Physical Security Operations Oversee

About the Team Integrated Marketing brings the value of DoorDash to Customers, Merchants, and Dashers by informing DoorDash’s product strategy through identifying audience needs, communicating the value of the products and services we create, and by nurturing engagement through marketing campaigns and programs. This role sits within the Dasher Integrated Marketing team , which drives awareness, engagement, and sentiment among Dashers. Within the team, the Expansion Pod focuses on new business bets and emerging opportunities —from DashLink and DSD to Catering, Alcohol, and Parcels . We work closely with Product, Strategy, and Operations partners to bring new, innovative delivery experiences to market that expand what it means to dash with DoorDash. About the Role As a Manager, Dasher Integrated Marketing – Expansion & New Business Bets , you will lead growth and go-to-market strategies for DoorDash's newest, early-stage earning opportunities for Dashers. You’ll work with partners both within the Dasher marketing org and across product management, design, strategy & operations to support strategic marketing initiatives that define product-market fit and drive awareness, adoption & excitement of new offer types for Dashers. You’ll work on projects ranging from scrappy ops tests, to national GTM launches to support the development and scaling of programs that increase engagement and retention within these new earning opportunities. You’ll leverage in-app, owned, and earned channels to grow product usage, measure impact, and drive awareness for these initiatives. You’ll collaborate with research teams like UXR and Audience insights to identify and synthesize Dasher needs, trends, and early opportunities for us to explore. This role is ideal for someone who thrives in ambiguity, enjoys blending analytical thinking with creative storytelling, and loves building new things from the ground up. You’re excited about this opportunity because

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members globally and rapidly growing Over $300 million raised in funding 3,000 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM: The Accounts team is the platform layer at the centre of Tide's financial infrastructure. It owns the core financial ledger, the single source of truth for every member's money, alongside account opening, regulatory compliance, statements, and account lifecycle management. Every payment, every balance, every downstream service in Banking depends on this team getting it right. The team operates across the UK, India, and EU, working across a landscape of different banking partners, regulatory regimes, and account structures, all underpinned by one ledger that needs to be fast, accurate, and always available. ABOUT THE ROLE: The Accounts team is about to split. The ledger is being carved out into its own

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members globally and rapidly growing Over $300 million raised in funding 3,000 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM: The Accounts team is the platform layer at the centre of Tide's financial infrastructure. It owns the core financial ledger, the single source of truth for every member's money, alongside account opening, regulatory compliance, statements, and account lifecycle management. Every payment, every balance, every downstream service in Banking depends on this team getting it right. The team operates across the UK, India, and EU, working across a landscape of different banking partners, regulatory regimes, and account structures, all underpinned by one ledger that needs to be fast, accurate, and always available. ABOUT THE ROLE: The Accounts team is about to split. The ledger is being carved out into its own dedica

A Career with Point72's Technology Team As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications. As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business. WHAT YOU'LL DO Define and lead the global real-time communications strategy and roadmap to support the firm’s trading, research, and collaboration needs Build and scale enterprise-grade trader voice and trading-floor communications platforms that deliver low-latency, high-availability, and measurable business impact Lead, recruit, and mentor a large, cross-functional team of engineers, operators, and product managers to deliver continuous improvement and operational excellence Design and execute end-to-end migrations to cloud telephony and contact center platforms, including planning, cutover, and post-deployment optimization Partner with trading desks, business leaders, and security teams to translate business requirements into resilient, auditable communications services and service-level agreements Manage relationships with major vendors and service providers, negotiating contracts and driving vendor accountability for delivery and support Drive operational readiness through

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Sony Interactive Entertainment is seeking an experienced and collaborative Regional Security Manager to lead physical security operations across the Americas (AMER) region. Reporting to the Director, Global Security Operations, this role will oversee a team responsible for regional security programs, incident response, crisis support, and operational readiness across SIE offices, studios, and events. The ideal candidate brings strong operational leadership, sound judgment, and the ability to build trusted partnerships across a global organization. This position plays a key role in helping create safe, secure, and resilient environments for employees, visitors, and business operations. What You’ll Do Regional Security Leadership Lead and support a regional team of security professionals across the AMER region. Partner with global security teams to help maintain consistent standards, processes, and operational practices. Contribute to the development and execution of regional security strategies aligned with business priorities. Use metrics and operational insights to evaluate effectiveness and identify opportunities for improvement. Support budget planning, resource management, and vendor oversight within the security function. Physical Security Operations Oversee

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. The Role You’ll Play As a Technical Account Manager, you'll manage the customer experience for an assigned portfolio of Mindbody customers. By understanding each customer's business model, goals, and workflows, you'll help them get more value from Mindbody software and improve operational efficiency. You'll build trusted relationships with customers and internal partners, serving as a knowledgeable advocate and helping deliver an experience that makes it easy to do business with Mindbody. Manage a designated portfolio of customers and build relationships that support their long-term success Serve as a primary point of contact, coordinating the resolution of basic and complex inquiries and escalating issues when needed Apply advanced product knowledge to educate customers on Mindbody features, services, and best practices Identify gaps in customer workflows, site setup, and product usage, then recommend solutions aligned with their business objectives Maintain current technical knowledge of Mindbody products, partners, and services Track customer engagements, support interactions, account progress, milestones, and performance against established KPIs Collaborate with internal tea

Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale. With Couchbase, organizations bring their data to life, launching game‑changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI‑ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure. Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why Couchbase is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap. Visit couchbase.com and follow us on LinkedIn and X. Want to be part of our story? Apply today! Principal Product Manager, Couchbase Mobile Location: Remote — US-based About the Role Couchbase is hiring a Principal Product Manager to own execution for the Couchbase Mobile portfolio — Couchbase Lite, Sync Gateway / Capella App Services, and Edge Server. This is a mature, widely-adopted portfolio, and this Principal-level role owns the execution rigor — release quality, developer experience, and technical depth of requirements — that keeps it excellent as it grows to support edge and on-device AI use cases. The portfolio spans a full cloud-to-edge-to-device data layer: Couchbase Lite is the embedded database inside mobile, desktop, and web apps; Sync Gateway and Capella App Services provide self-managed and fully managed sync backends; and Edge Server is our lightweight, resource-constrained edge database fo

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. JOB FAMILY SUMMARY: The Customer Success Team is responsible for ensuring customers achieve their desired outcomes with Mindbody by facilitating early software adoption, optimization recommendations, proactive support, and continuous education. They build strong relationships, monitor customer health, and collect feedback to drive improvements, while also handling upselling, and churn reduction. By fostering customer advocacy and tracking key metrics like NPS and CSAT, the CS team enhances customer satisfaction and loyalty. Ultimately, they play a crucial role in driving long-term business success through improved customer engagement and retention. JOB SUMMARY: The Customer Success Manager possesses thorough knowledge of all Mindbody products, setups, and services and works with small and medium-sized (SMB) accounts to maximize customer investment value. They drive software adoption and optimization for net-new customers, ensuring they are realizing value from the Mindbody software from the onset. For tenured customers, CSMs are responsible for monitoring customer health and proactively reaching out to customers to ensure th

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. Our vision is to transform how the world uses information to enrich life for all. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Main Responsibilities Procurement & Procure‑to‑Pay Management Manage end‑to‑end procurement activities for Capital, Spares, and Services. Execute and manage Procure‑to‑Pay (P2P) processes including delivery follow‑up, budgeting support, cash flow management, and invoice reconciliation. Ensure on‑time delivery (OTD) to support network capacity and operational requirements. Supplier Relationship Management Act as the primary commercial point of contact for assigned site and network suppliers. Perform supplier commercial qualification to support the development of strategic suppliers. Maintain collaborative supplier relationships while proactively addressing performance, quality, delivery, and capability gaps. Ensure supplier compliance with Micron’s Code of Conduct and corporate social responsibility standards. Communicate supplier performance updates and ke

Who We Are: At Bandwidth , we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day. Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible. We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table. We're experts who speak like humans. Ready to build what's next? #JoinTheBand What We Are Looking For: As a Software Engineer on our Billing Engineering team, you’ll get to build and expand on our company’s billing infrastructure. The team enables Bandwidth to charge our customers for all of the global communication services we offer at a large and growing scale. We’re looking for people who get excited about building highly performant and maintainable services and infrastructure. What You'll Do: Design, implement, and operate flexible and accurate financial systems that support our global communication services. Work closely with product managers, engineers, and other stakeholders to define and deliver solutions that meet customer needs. Identify and resolve bottlenecks and inefficiencies in billing processes, ensuring high availability and scalability. Participate in code reviews, design discussions, and architecture decisions to uphold high-quality software development practices. Provide guidance and support to less experienced team members, fostering a culture of continuous learning and improvement. What You Need: 5+ years of engineering experience building and maintaining large-scale distributed systems. Experience with Java, SQL, and large datasets; familiarity with AWS or other cloud providers. Ability to analyze complex issues and