Jobs in Beesd

Let us describe the challenge we offer We are looking for an experienced Head of Customer Engagement to lead and elevate the customer journey across the Benelux region. In this role, you will be responsible for creating a seamless and premium customer experience across all touchpoints, driving customer loyalty, advocacy, and business growth. You will lead the Customer Experience function, translate customer insights into meaningful improvements, and ensure strong alignment between customer needs and business objectives. A key part of the role is owning the customer communication framework and CRM strategy across the customer lifecycle. Working closely with Sales and Marketing teams, you will ensure customers receive the right communication through the right channels at the right time, creating a consistent and engaging experience. What you'll do Own and continuously improve the end-to-end customer journey across all touchpoints. Lead the Customer Experience operation across the Benelux markets, ensuring premium service delivery and strong operational performance. Drive Voice of the Customer initiatives and translate insights into tangible improvements. Develop customer loyalty, retention, and community engagement strategies. Define and optimize customer communication journeys and CRM programmes across the customer lifecycle. Partner with Sales and Marketing to coordinate customer communications and engagement strategies. Monitor and improve key performance indicators, includi

The opportunity We have an exciting opportunity at Polestar for someone who thrives in a fast-paced, exciting, and dynamic organisation. As one of the key European markets, we are now seeking a Manager Fleet Sales to join the Polestar Netherlands team, reporting directly to the Head of Sales. This is a key role in the business and you will be responsible for leading the Fleet Sales team and developing and implementing the local Fleet Sales strategy. You will own the commercial relationships with all major leasing companies in the Netherlands and play a pivotal role in growing Polestar’s presence and performance within the corporate and fleet market. You will lead a team of six FTE and be responsible for building strong, long-term relationships with fleet customers, SME customers and leasing partners. This includes managing complex tender processes, negotiating and managing local framework agreements, and ensuring that Polestar maximises its commercial opportunities across the fleet channel. Therefore, we are looking for an experienced automotive sales professional with a strong understanding of the Dutch fleet and leasing landscape. You are commercially astute, results-driven and highly collaborative, with a proven ability to navigate complex stakeholder environments and turn strategic opportunities into tangible business results. The responsibilities Working with colleagues across Polestar Netherlands and the wider Polestar organisation, the key responsibilities of the Manag