HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next. Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills. People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards. About the role Every day, millions of developers use HackerRank to prove their skills. We're looking for a Senior Backend Software Development Engineer who can drive the technical direction of critical backend systems and lead the delivery of high-impact, platform-level initiatives. You will own the architecture and evolution of core backend services, mentor engineers across teams, and be a key technical decision-maker ensuring our platform remains fast, reliable, and scalable as we grow our global user base. What you will do Architect, design, and lead the implementation of complex backend systems and services that power core product experiences at scale. Define and drive technical strategy for your domain, making key decisions on system design, technology choices, and long-term architectural direction. Own the end-to-end reliability and performance of critical backend services, establishing SLOs, monitoring, and incident response best practices. Design scalable API frameworks and data models that serve as foundations for multiple product teams and external integrations. Lead cross-functional technical initiatives spanning multiple teams, coordinating with frontend, infrastructure, product, and design stakeholders. Iden
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HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next. Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills. People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards. About the role Customer Experience Engineering is where customers, product, and engineering meet. As a CXE 2, you’ll be trusted to lead complex, ambiguous, high-risk, and enterprise customer problems end to end. You’ll design investigations where no playbook exists, connect behaviour across systems, make sound decisions under pressure, and hold the thread across customers, Engineering, Product, and GTM until the outcome is complete. This is not a traditional Support role. CXE 2s do not wait for ‘level-appropriate’ tickets or hand work away after identifying a bug. You’ll share responsibility for one CXE queue, lead the situations where experience matters most, and convert recurring problems into tooling, AI-enabled workflows, product action, and prevention. What you will do Lead complex, ambiguous, enterprise, solution-led, and escalated customer issues from investigation through resolution and trust-restoring closure. Design and execute investigations across web applications, APIs, integrations, authentication, data, logs, configurations, and system behaviour, even when no playbook exists. Resolve the majority of technical issues independently and engage Engineering only with clear evidence, reproduction steps, impact,
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