Lead Extended Workforce Program Manager Jobs

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. A day in the life (Responsibilities) Toast is looking for a Senior Director, Customer Care Operational Excellence to own how our customer support organization operates, end to end. This is a build-and-run role: you will design (and continuously redesign) the people, process, systems, and data that determine whether every customer, from our smallest SMB accounts to our largest Enterprise relationships, gets a fast, effortless, high-quality resolution. This role sits at the center of our AI transformation of Support operations, evaluating, implementing, and scaling AI across chat, voice, and agent-assist workflows, while also owning the fundamentals: workforce planning and capacity, quality and performance measurement, and a closed-loop voice-of-customer program that feeds directly into our product and engineering roadmaps. You will lead a team, and this is a hands-on role: you're expected to get into the details, run point on hard problems personally, and build things yourself when needed. Support Operating Model: People, Process & Systems Own the end-to-end design of how Support operates: org structure, staffing model, tiering/routing, escalation paths, and channel model (chat, email, phone, self-service, community), and continuously refine it as the business scales. Build and run the operating cadence for the function: performance reviews, root-cause/escalation reviews, leadership readouts, and continuous-improvement rhythms. Segment design so that SMB, Mid-Market, and Enterprise customers each get a service model appropriate to their needs, complexity, and value. AI & Support Technology Transformation Own the roadmap for AI-enabled support, including virtual agents/chatbots, voice AI, agent-assist, and automation, from business case through implementation, measured a

About the Team OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. The Global Events Studio Team creates exceptional live and recorded video for Press, Marketing, Developer Experience, and Communications. About the Role The Audio Engineer will be the senior audio authority for high-profile livestreams, broadcast-style productions, studio recordings, public venue events, and critical on-location shoots. This person will design resilient audio systems, serve as A1 when failures are immediately visible, and deliver exceptional spoken-word audio across live, recorded, remote, and AI-enabled production workflows. In this role, you will: Own audio design and A1 execution for complex broadcasts, live stage events, podcasts, and critical film/on-location shoots Build and operate redundant program, stream, multitrack, camera, backup-recorder, and archival audio paths with real-time monitoring and recovery procedures. Mix full-duplex speech-to-speech audio between humans and AI models Design, commission, standardize, document, and improve audio signal flow for studios, control rooms, event spaces, and portable production systems. Rapidly assess unfamiliar venues and design reliable systems around acoustic, power, network, access, RF, and footprint constraints. Lead rigorous preproduction: technical designs, input lists, patch plans, frequency plans, rehearsals, testing, monitoring, redundancy, and fallback capture. Diagnose and repair signal-chain, DSP, synchronization, routing, RF, networking, and hardware faults during live production. Lead audio crews and freelancers, challenge flawed technical plans, and communicate decisive options under pressure. Own multitrack recording, editorial handoff, backup, delivery, and archival workflows across professional formats and specifications. You might thrive in this role if you have: 8+ years engineering complex live, broadcast, and studio production, including high-profile livestreams

At Kailera, we are bold, authentic and committed to our mission of developing therapies that give people the power to transform their lives and elevate their overall health. Rooted in an entrepreneurial spirit and a team-oriented culture, we are working together to advance Kailera’s mission to advance novel therapies for obesity and related conditions. We are passionate about creating an inclusive workplace that promotes collaboration, integrity, and excellence. As we expand, we seek the most talented individuals with diverse backgrounds, cultures, perspectives, and experiences to join our team. What You’ll Do: Kailera Therapeutics is a late clinical-stage biotechnology company advancing a diversified pipeline of GLP-1-based therapies for people living with obesity, including ribupatide (an injectable, once-weekly GLP-1/GIP dual agonist currently in global Phase 3 trials), an oral formulation of ribupatide, KAI-7535 (an oral GLP-1 receptor agonist), and KAI-4729 (an injectable GLP-1/GIP/glucagon tri-agonist). The Vice President, CMC Drug & Device Development will own Chemistry, Manufacturing, and Controls (CMC) strategy and execution across this portfolio — spanning drug substance, drug product, device and combination product development, and oral solid dose formulation. This is a highly cross-functional, build-and-run leadership role responsible for advancing Kailera's pipeline from late-stage clinical development through regulatory filing and toward commercial launch readiness. Reporting to the Chief Technology Officer, the VP will lead a growing CMC organization and serve as a key member of the Technical Operations leadership team, partnering closely with Regulatory Affairs, Quality, Clinical Development, and Commercial to ensure a robust, compliant, and scalable supply chain for Kailera's medicines. Required location: Waltham, MA (hub-based, onsite 3-4 days per week) OR Remote (home-based, onsite at a hub 1 week every other month). Respo

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 You’ll be a hands-on sales leader who can coach in the moment, raise performance standards, and turn operating rigor into better customer outcomes. You’ll partner closely with Growth, Marketing, Operations, and Product to improve how the region creates pipeline, runs deals, and delivers a consistently strong customer experience. Mission Build and lead a high-performing commercial sales organization across EMEA that consistently turns pipeline into durable revenue while raising the bar on coaching, operational discipline, and customer value. What You’ll Own Lead, coach, and develop a team of Account Executives focused on the commercial segment across the UK and EMEA Drive pipeline generation, deal execution, and consistent attainment of regional revenue targets Build a strong operating cadence around forecasting, pipeline inspection, deal reviews, and rep development Hire, ramp, and retain high-performing talent while creating an ambitious, inclusive, and motivating team culture Improve sales process scalability through better use of data, performance metrics, and repeatable best practices Partner closely with Growth, Marketing, Operations, and Product to improve conversion, support key accounts, and remove friction in the customer journey Lead with a customer-first approach and reinforce high standards for thoughtful, value-based selling Report on performance, pipeline health, forecast accuracy, and improvement opportunities to senior leadership Required Qualifications Significant experience leading SaaS sales teams in a commercial or mid-market motion Strong knowledge of selling into UK and broader EM

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Brand & Experience team builds the emotional connection between Deliveroo and our customers, riders, and partners. With a deep understanding of our audience and a passion for creativity, we bring our brand to life across every touchpoint. Whether it’s a push notification, social campaign, or packaging design—we craft compelling experiences that shape perceptions, spark engagement, and make Deliveroo a loved, global brand. We’re looking for a Senior Marketing Manager, Brand Integrated Marketing to join our London team. This is a hybrid role. In this role, you’ll help us take ideas from global strategy through to local activation across markets, delivering integrated campaigns that drive measurable business growth. What You’ll Be Doing You’ll be joining the Integrated Marketing team. We own the Deliveroo brand globally and lead our biggest campaign moments. Working in a cross-functional squad alongside strategic teams, functional leads, and local markets, we turn big ideas into high-impact campaigns across our markets. Here’s what your day-to-day might look like: Global Campaign Ownership: Lead high-profile global marketing programmes and integrated campaigns from global strategy through to local market execution. Framework & Playbook Development: Design, scale, and maintain measurement frameworks, playbooks, and systems that enable global and local teams to execute best-in-class brand campaigns. Cross-Functional Leadership: Partner closely with cross-functional squads, strategic teams, functional leads, and local market leads to align camp

Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments. Our portfolio includes Zafin AIOS , an agent orchestration platform for governed AI work; the Zafin Banking Platform , which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO , an integration platform that connects data, systems, and workflows across complex enterprise environments. Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale. What is the Opportunity? As a Product & Pricing Consultant, you will partner with customers to successfully implement Zafin's SaaS solutions by translating business requirements into scalable functional solutions. Acting as a trusted functional advisor, you will work closely with customers, Product Management, Engineering, and implementation teams to deliver successful business outcomes while promoting industry best practices What will you do? Lead business discovery sessions and requirements workshops with customer stakeholders. Elicit, analyze, and document business and functional requirements. Perform fit-gap analysis and recommend scalable solution approaches aligned with Zafin capabilities. Prepare key implementation deliverables including business requirements, functional specifications, user stories, process flows, and test documentation. Configure and validate Zafin solutions based on approved functional designs. Collaborate with Product Management, Engineering, and cross-functiona

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role This position is 100% remote and will be based in Spain. GitLab is looking for an enthusiastic and strategic Business Development Representative (BDR) to join our growing Sales team. As a BDR at GitLab, you get the opportunity to lead the initial outreach to targeted accounts working in conjunction with the Field and Digital Marketing teams as well as the Sales and Customer Success teams. In this role you'll leverage creative marketing and sales tactics to prospect and engage with multiple buyer personas and roles to introduce GitLab's AI-powered DevSecOps platform. You'll be responsible for generating qu

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! We are seeking a Senior Salesforce Developer with expertise in building robust and scalable solutions to join Trustpilot’s Go-to-Market Technology department. This role will be pivotal in executing large strategic projects within our Salesforce platform, collaborating across our commercial, marketing, and customer service teams. The ideal candidate will have a strong background in modern Salesforce development, a proactive approach to operational excellence, and a deep understanding of code quality and process automation. You will work closely with the wider Salesforce team to ensure our solutions are performant, secure, and aligned with technical standards. Familiarity with CPQ or middle-layer pricing and quoting platforms that bridge CRM and billing systems (e.g., Revenue Cloud) is desirable. What you’ll be doing: Salesforce Development: Design, develop, and implement custom Salesforce solutions using Apex, Lightning Web Components (LWC), and other programmatic capabilities to meet the needs of the GTM Tech team. Automation: Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance. Technical Implementation: Lead the technical delivery of project features, from solution design and cross-functional problem-solving to final deployment. Integrations: Integrate Salesforce with internal and external systems using APIs and various integration patterns. Peer Review: Participate in code reviews and ensure solutions align with the broader Salesforce ecosystem strategy and coding standards. Best Practices: Implement Salesforce best practices, focusing on scalable code, data integrity,

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! We are seeking a Senior Salesforce Developer with expertise in building robust and scalable solutions to join Trustpilot’s Go-to-Market Technology department. This role will be pivotal in executing large strategic projects within our Salesforce platform, collaborating across our commercial, marketing, and customer service teams. The ideal candidate will have a strong background in modern Salesforce development, a proactive approach to operational excellence, and a deep understanding of code quality and process automation. You will work closely with the wider Salesforce team to ensure our solutions are performant, secure, and aligned with technical standards. Familiarity with CPQ or middle-layer pricing and quoting platforms that bridge CRM and billing systems (e.g., Revenue Cloud) is desirable. What you’ll be doing: Salesforce Development: Design, develop, and implement custom Salesforce solutions using Apex, Lightning Web Components (LWC), and other programmatic capabilities to meet the needs of the GTM Tech team. Automation: Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance. Technical Implementation: Lead the technical delivery of project features, from solution design and cross-functional problem-solving to final deployment. Integrations: Integrate Salesforce with internal and external systems using APIs and various integration patterns. Peer Review: Participate in code reviews and ensure solutions align with the broader Salesforce ecosystem strategy and coding standards. Best Practices: Implement Salesforce best practices, focusing on scalable code, data integrity,

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! We are seeking a Senior Salesforce Developer with expertise in building robust and scalable solutions to join Trustpilot’s Go-to-Market Technology department. This role will be pivotal in executing large strategic projects within our Salesforce platform, collaborating across our commercial, marketing, and customer service teams. The ideal candidate will have a strong background in modern Salesforce development, a proactive approach to operational excellence, and a deep understanding of code quality and process automation. You will work closely with the wider Salesforce team to ensure our solutions are performant, secure, and aligned with technical standards. Familiarity with CPQ or middle-layer pricing and quoting platforms that bridge CRM and billing systems (e.g., Revenue Cloud) is desirable. What you’ll be doing: Salesforce Development: Design, develop, and implement custom Salesforce solutions using Apex, Lightning Web Components (LWC), and other programmatic capabilities to meet the needs of the GTM Tech team. Automation: Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance. Technical Implementation: Lead the technical delivery of project features, from solution design and cross-functional problem-solving to final deployment. Integrations: Integrate Salesforce with internal and external systems using APIs and various integration patterns. Peer Review: Participate in code reviews and ensure solutions align with the broader Salesforce ecosystem strategy and coding standards. Best Practices: Implement Salesforce best practices, focusing on scalable code, data integrity,

CAPCO – THE FUTURE. NOW. Capco is a global technology and business consultancy focused on the financial services industry. We combine innovative thinking with deep industry knowledge to help our clients transform their businesses and deliver meaningful change. At Capco, we believe in creating an environment where talented professionals can thrive, take ownership and make a real impact. We offer a collaborative, entrepreneurial and international workplace where your ideas matter and your expertise makes a difference. About the Role We are looking for an experienced Product Manager – eCommerce & Digital Experience to join our team in Belgium. In this role, you will take ownership of the end-to-end design, development and delivery of digital eCommerce products, with a particular focus on creating seamless and customer-centric online buying experiences. You will play a key role in defining product strategies, building roadmaps and leading cross-functional teams to deliver innovative digital solutions. From product discovery and selection to checkout, payment and order fulfilment, you will ensure that every step of the customer journey is intuitive, efficient and aligned with business objectives. We are looking for someone who combines strategic product thinking with a hands-on approach and a strong understanding of eCommerce, website functionality and user experience. What Will You Do? Lead the end-to-end product lifecycle, from initial discovery and product vision to design, development, launch and continuous improvement. Define and execute product strategies, roadmaps and delivery plans aligned with business objectives. Design, develop and optimise the complete digital buying journey, from product discovery and search to selection, shopping cart, checkout, payment, order tracking and delivery. Translate business needs and customer expectations into clear product requirements and actionable development priorities. Collaborate closely with UX/UI designers to

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members globally and rapidly growing Over $300 million raised in funding 3,000 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE ROLE: At Tide, we're building the leading financial platform for small businesses. As we continue to grow across multiple markets, strong financial risk management is essential to helping us scale safely, responsibly and sustainably. As our Director of Financial Risk , you'll lead our global 2LOD Financial Risk team and shape how we identify, assess and oversee financial risks across the business. You'll own our financial risk framework while providing independent oversight, challenge and trusted advice to 1LOD teams across: Financial Reporting & Control (statutory & regulatory accounting), FP&A (management accounting & commercial finance), Finance Operations (including account op

About Kasa Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations. Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt. The Role Required to live within driving distance of assigned property(ies). Reporting to an Area General Manager. As a Senior Operations Manager, you will work as the leader of a high-performing team that delivers high-quality outcomes for Kasa's property partners and guests. You will be responsible for the day-to-day supervision of your team(s) and for exceeding the expectations of every guest who walks through your door; spending 95% of your time onsite. You’ll lead a multidisciplinary team of employees. You’ll ensure that your team effectively prioritizes their workflows while Kasa standards are always met. You will communicate with partners and guests to resolve issues, develop creative strategies to improve performance, and participate in revenue, marketing, and operational performance conversations. You will also define and evaluate the activities of a broad set of indirect stakeholders both within your property(ies) and with external vendors and other third p

Yext (NYSE: YEXT) is the enterprise agentic marketing platform. Built on the world's most comprehensive structured data platform for local businesses, Yext gives brands and their partners the visibility intelligence to win every moment of discovery – across AI and traditional search. Yext's API-first architecture connects structured data to APIs, MCP servers, and generative interfaces, so partners and developers can build purpose-built experiences on the same infrastructure powering Yext's own products. Thousands of brands and digital marketing partners in financial services, healthcare, retail, hospitality, and food rely on Yext to manage, measure, and optimize visibility at scale. For more information, visit yext.com . At Yext, Product Engineering builds and evolves the technology behind our products and services. We’re looking for engineering managers who want to lead strong teams, solve meaningful technical problems, and help shape what we build next. We work in an agile environment with two-week sprints and regular demos that keep teams aligned and give engineers clear visibility into the impact of their work. As an engineering manager, you’ll partner closely with Product and Engineering leaders to set direction, turn broader priorities into actionable plans, and create an environment where engineers can do their best work and continue to grow. We are looking for an engineering manager to join the Knowledge Graph team, which builds and maintains the systems that turn customer information into a connected, usable source of truth. The team develops the core infrastructure, APIs, and workflows that help brands model, manage, and connect their knowledge across products and experiences. The work involves challenging engineering problems, including representing complex real-world entities, processing large volumes of changing data, building reliable distributed systems, and creating interfaces that allow other teams to build confidently on top of the graph. Thi

Customer Care Expert - Enterprise Start Date: December 14th - Training is 8-10 weeks, and will be remote. There is no PTO allowed during training, you will need to be present for each day of training. Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. A day in the life The Toast Enterprise Support team delivers advanced, omnichannel technical support to our most complex enterprise clients — corporate restaurant brands, national franchises, and international locations. As an Enterprise Support Expert, you'll resolve highly complex, high-risk technical issues across a broad and varied product landscape, manage demanding enterprise stakeholders, and bring order to a fast-paced, ambiguous environment — all while fielding incoming questions across phone, chat, and email. What you’ll do (Responsibilities) Troubleshoot hardware, financial transaction mechanics, API integrations, and menu configuration issues across a wide range of Toast products for our Enterprise customers. Diagnose and resolve issues at the intersection of Toast and third-party systems, including 3rd party ordering APIs and enterprise accounting integrations, following established troubleshooting paths and escalating when a case falls outside documented guidance. Manage a steady mix of inbound case traffic across phone, chat, and email, keeping your active case backlog current and flagging aging cases to your lead or manager. Help triage incoming workload based on account tier and urgency, following team guidelines on prioritization. Communicate clearly across audiences — from front-of-house restaurant staff to corporate IT contacts — translating technical issues into actionable guidance. Support de-escalation of difficult customer situations, bringing in your manager or a senior teammate on high-stakes, financially impacted, or executive-level cases.