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The Incident and Escalation Management team (IEM) is part of Datadog's Global Support Engineering (GSE) organization. IEM exists to continuously improve Datadog's overall customer experience during incidents and other critical moments. We're looking for experts with a background in incident management and escalation handling to provide fast incident response, clear ownership, and calm, confident communication for our global customer base. In this individual contributor role, you will play a key part in customer communication, technical engagement, and incident management for our global customers. You will also implement processes and automations, use the same incident and case management tools we build for our customers, and help shape how they evolve. At Datadog, we place value in our office culture — the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What you'll do: Lead the response to our most complex, ambiguous, and high-impact incidents and escalations from start to finish. Set the response strategy, drive cross-functional coordination, and maintain clear ownership through resolution. Navigate competing priorities across multiple critical customer situations, independently assessing business and technical impact and determining the appropriate response and escalation strategy. Represent IEM to regional Support, Sales, and Engineering leadership, building the standing and relationships that let you drive a response when a situation moves faster than process allows. Lead communications during highly sensitive, public, or large-scale incidents, adapting communication strategies for customers, internal leadership, and other stakeholders. Act as a trusted incident and escalation partner across Support, Engineering, Product, and other teams, influencing decisions and driving alignment when ownership or the path to resoluti

javascriptpythonai
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PG
6 days ago

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Senior Director, Corporate Security & Crisis Management San Diego, CA (preferred); Los Angeles or San Mateo, CA (also considered) Hybrid | minimum two days onsite per week Role Summary: Sony Interactive Entertainment (SIE), the company behind PlayStation, is seeking an accomplished and forward-thinking Senior Director, Corporate Security & Crisis Management to lead and continue evolving our global corporate security function. Reporting to the SVP, People & Places Operations and Strategy, this leader will be responsible for safeguarding our people, assets, and business operations through proactive security strategies, comprehensive crisis preparedness, and effective risk management. This is an opportunity for a strategic, hands-on leader who thrives in complexity, exercises sound judgment, and brings the confidence to make difficult decisions. We're looking for someone who can build on an established foundation while continuing to elevate our security capabilities, develop our people, and strengthen partnerships across the business. This leader will bring a pragmatic, solutions-oriented approach to security - one that prioritizes employee safety while enabling the organization to operate confidently, efficiently, and without unnecessary restrictions. Th

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Vercel
📍 London• Hybrid• £65K – £85K/yr
6 days ago

About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. About the Role: We are seeking a Senior Deal Desk Analyst to join the Deal Desk team within our Revenue Operations function. This is a high-impact, high-visibility role at the center of how we structure, price, and close business globally — partnering with Sales, Finance, Legal, and Product to turn deals into signed revenue. You will lead the quote-to-contract execution cycle for our global sales team while helping build the systems, processes, and playbooks that scale a world-class Deal Desk. As the organization continues through a period of rapid growth, we are looking for someone who wants to shape the function rather than inherit it — bringing structure to ambiguity, modernizing how deals get done, and raising the bar for commercial excellence. This position reports to the Senior Manager, Global Deal Desk, and is preferably based in a hybrid capacity out of our London office, working standard US business hours. What you will do Deal Management — Own the day-to-day deal review and closing process end to end, including deal approvals, deal structuring, and quote configuration within Vercel CPQ, ensuring every deal is executed accurately and on time. Commercialization & Execution — Drive deal execution in close partnership with Finance, Legal, GTM, Partnerships, Product, and Pricing. Design, build, and continuously optimize the sales and deal processes that bring new pricing, packaging, and product launches to market. Trusted Advisor — Serve as the subject-matter expert for the Sales organization, providing deal guidance and operational suppo

aisalesforceproject management
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Baxter
📍 Batesville• $128K – $176K/yr
6 days ago

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your Role at Baxter As a Project Manager, R&D at Baxter Healthcare Corporation, you will lead innovative projects to improve our product portfolio and patient care. You will offer both business and technical guidance, supporting project teams developing connectivity products from start to finish. Your duties include financial analysis, communicating with collaborators, and negotiating internal agreements. You will make sure all projects align with our mission to save and sustain lives, delivering smooth implementation and outstanding results. What You'll Do: Accountable for core team performance, project schedule and execution, budget commitments, and spend. Lead the team in defining project strategies, developing goals, and ensuring project scope is strictly defined and controlled. Continuously interact with all functions and levels of management to ensure effective ongoing communications across teams and collaborators. Ensure identification and communication of project risks, formulate ris

project managementPMPrecruitment
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Acushnet
📍 Massachusetts• $90K – $112.4K/yr
6 days ago

Where Performance Meets Purpose Join a team that values excellence and innovation, at a company known for its iconic golf brands. At Acushnet Company, your background and experience contribute to creating the best products for dedicated golfers worldwide. Here, your performance has purpose. What You Will Be Doing We’re seeking a detail-oriented and results-driven Quality Engineer to support quality assurance and continuous improvement initiatives across Acushnet’s Custom Ball and Packaging Operations. In this role, you will be responsible for driving quality improvements, reducing process variation, and ensuring products consistently meet customer expectations and internal quality standards. You will partner closely with manufacturing, operations, engineering, and cross-functional teams to identify opportunities to reduce defects, customer returns, quality exceptions, logo overruns, and make-ups while supporting the achievement of established quality performance goals. You will analyze and report quality data through quality management systems and Statistical Process Control (SPC) methodologies, providing insights that drive operational improvements and informed decision-making. As an active participant in quality-focused teams, including Quality Steering Committee activities and Quality Initiative Program projects, you will help lead efforts focused on process optimization, cost reduction, and product quality enhancement. Additionally, you will support continuous improvement initiatives by conducting root cause analyses, implementing corrective actions, and driving sustainable process improvements across Custom and Packaging operations. The Quality Engineer will also assist with Change Notice reviews,

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Illumina
📍 Bay Area• $148.5K – $222.7K/yr
6 days ago

What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible. We are a leader in the development of innovative DNA sequencing instruments that transform the landscape of genomics. Our flagship products, such as the NovaSeq X and 6K series, drive scientific discoveries across healthcare and biotechnology. Join us and bring your expertise to products that make a difference globally. As a Staff Electrical Engineer in our Lifecycle Management team, you will be a technical leader responsible for overseeing the entire electrical-system lifecycle of our high-performance sequencing products — from New Product Introduction (NPI) through sustaining phases until end-of-life. You will lead and manage technical LCM projects end-to-end, guiding a sub-team of engineers while personally driving the most complex technical investigations. This role demands a dynamic, fast-learning, and highly flexible engineer who can manage component End-of-Life (EOL), drive supplier and design changes, and lead product improvements — all while adhering to our Standard Operating Procedures (SOPs), Work Instructions (WIs), and software/PLM platforms. Critically, you must be comfortable owning the High-Performance Compute (HPC) / Comput

artificial intelligenceaiproject management
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Gilead
📍 California• $126.8K – $164.1K/yr
6 days ago

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference. Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact. We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job Description The Senior Associate Scientist, Biologics Pilot Lab Operations will lead and execute pilot scale cell culture operations to generate materials to support toxicology studies as well as Process Development activities. They will be responsible for Pilot Lab operation readiness, staff training, innovation and technology evaluation in collaboration with process development groups to improve Pilot Lab operation capacity, efficiency and process productivity. This role is expected to work collaboratively with cross-functional stakeholders and contribute to the successful filings of Gilead’s biologics pipeline. Key Responsibilities: Maintain state-of-the-art upstre

recruitment
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C
6 days ago

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. About the Role We are seeking a Senior Manager, Software Engineering to join our technology organization, reporting directly to the Director of Software Engineering. This pivotal role requires an engineering leader with deep Salesforce ecosystem expertise complemented by a broad software engineering background. You will build and scale the technical foundation supporting our key growth drivers: Brand, Marketing, Partnerships, CC-Sales (Contact Center Sales), and Outreach Programs . In this role, you will lead a team of software and Salesforce engineers building scalable, integrated, and cloud-native solutions. You will sit at the intersection of enterprise CRM capabilities and broader custom software engineering, driving everything from API integrations and custom microservices to automated outreach workflows and AI-driven automation. Key Responsibilities Technical Leadership & Domain Ownership Strategic Alignment: Own the technical vision, execution, and delivery across business-critical focus areas: Brand, Marketing, Partnerships, CC-Sale

REMOTEpythonjavanode.js
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C
6 days ago

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Purpose and Summary: At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day. Our Pharmacy Managers play a critical role in cultivating a culture of excellence in their respective pharmacy by acting as a role model for all, demonstrating genuine care, and setting the bar for their pharmacy team. As a Pharmacy Manager, you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and addressing performance opportunities. Pharmacy Managers support novel program awareness, onboard newly hired pharmacy team members, and recognize colleagues for their success. The Pharmacy Manager consistently exhibits best practices when working the bench, including quarterbacking the team, providing patients with meaningful counseling, and abiding by all legal and regulatory guidelines, amongst other required activities. The Pharmacy Manager is responsible for direct and effective management of their pharmacy team, including but not limited to: Living our pur

customer service
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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Purpose and Summary: At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day. Our Pharmacy Managers play a critical role in cultivating a culture of excellence in their respective pharmacy by acting as a role model for all, demonstrating genuine care, and setting the bar for their pharmacy team. As a Pharmacy Manager, you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and addressing performance opportunities. Pharmacy Managers support novel program awareness, onboard newly hired pharmacy team members, and recognize colleagues for their success. The Pharmacy Manager consistently exhibits best practices when working the bench, including quarterbacking the team, providing patients with meaningful counseling, and abiding by all legal and regulatory guidelines, amongst other required activities. The Pharmacy Manager is responsible for direct and effective management of their pharmacy team, including but not limited to: Living our pur

customer service
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Cvshealth
📍 L.L.C., United States
6 days ago

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Purpose and Summary: At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day. Our Pharmacy Managers play a critical role in cultivating a culture of excellence in their respective pharmacy by acting as a role model for all, demonstrating genuine care, and setting the bar for their pharmacy team. As a Pharmacy Manager, you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and addressing performance opportunities. Pharmacy Managers support novel program awareness, onboard newly hired pharmacy team members, and recognize colleagues for their success. The Pharmacy Manager consistently exhibits best practices when working the bench, including quarterbacking the team, providing patients with meaningful counseling, and abiding by all legal and regulatory guidelines, amongst other required activities. The Pharmacy Manager is responsible for direct and effective management of their pharmacy team, including but not limited to: Living our pur

customer service
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C
6 days ago

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Purpose and Summary: At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day. Our Pharmacy Managers play a critical role in cultivating a culture of excellence in their respective pharmacy by acting as a role model for all, demonstrating genuine care, and setting the bar for their pharmacy team. As a Pharmacy Manager, you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and addressing performance opportunities. Pharmacy Managers support novel program awareness, onboard newly hired pharmacy team members, and recognize colleagues for their success. The Pharmacy Manager consistently exhibits best practices when working the bench, including quarterbacking the team, providing patients with meaningful counseling, and abiding by all legal and regulatory guidelines, amongst other required activities. The Pharmacy Manager is responsible for direct and effective management of their pharmacy team, including but not limited to: Living our pur

customer service
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C
6 days ago

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Purpose and Summary: At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day. Our Pharmacy Managers play a critical role in cultivating a culture of excellence in their respective pharmacy by acting as a role model for all, demonstrating genuine care, and setting the bar for their pharmacy team. As a Pharmacy Manager, you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and addressing performance opportunities. Pharmacy Managers support novel program awareness, onboard newly hired pharmacy team members, and recognize colleagues for their success. The Pharmacy Manager consistently exhibits best practices when working the bench, including quarterbacking the team, providing patients with meaningful counseling, and abiding by all legal and regulatory guidelines, amongst other required activities. The Pharmacy Manager is responsible for direct and effective management of their pharmacy team, including but not limited to: Living our pur

customer service
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C
Cvshealth
📍 Kernersville
6 days ago

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Purpose and Summary: At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day. Our Pharmacy Managers play a critical role in cultivating a culture of excellence in their respective pharmacy by acting as a role model for all, demonstrating genuine care, and setting the bar for their pharmacy team. As a Pharmacy Manager, you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and addressing performance opportunities. Pharmacy Managers support novel program awareness, onboard newly hired pharmacy team members, and recognize colleagues for their success. The Pharmacy Manager consistently exhibits best practices when working the bench, including quarterbacking the team, providing patients with meaningful counseling, and abiding by all legal and regulatory guidelines, amongst other required activities. The Pharmacy Manager is responsible for direct and effective management of their pharmacy team, including but not limited to: Living our pur

customer service
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C
6 days ago

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Purpose and Summary: At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day. Our Pharmacy Managers play a critical role in cultivating a culture of excellence in their respective pharmacy by acting as a role model for all, demonstrating genuine care, and setting the bar for their pharmacy team. As a Pharmacy Manager, you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and addressing performance opportunities. Pharmacy Managers support novel program awareness, onboard newly hired pharmacy team members, and recognize colleagues for their success. The Pharmacy Manager consistently exhibits best practices when working the bench, including quarterbacking the team, providing patients with meaningful counseling, and abiding by all legal and regulatory guidelines, amongst other required activities. The Pharmacy Manager is responsible for direct and effective management of their pharmacy team, including but not limited to: Living our pur

customer service
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