Lead Software Engineer Snowcommand Jobs

The purpose of this role is to support the GHX Customer Support model by managing the local Customer Support team for the relevant markets in Europe or UK according to GHX customer standards. The Manager Customer Support supports and manages the team in all operational day-to-day business activities. This role partners with other GHX departments, Customer Care teams and customers to facilitate issue resolution and to advance the support processes and operations in order to drive our customer satisfaction and experience. The role has a direct impact on the overall GHX Customer Experience in supporting customers in handling their supply chain. Key duties: This position is responsible for, but not limited to the following duties: Manage and lead the local Customer Support team, supporting them in understanding and managing customer’s expectations by investigating, analysing and solving customer issues Performs employee performance evaluations, and develop employees by coaching, training, and mentoring Provide management visibility to work progress and risks associated with operational excellence, customer satisfaction and profitability. This includes monitoring, and reporting on tracking tools, scorecards, project status etc. of the team and escalating to management when necessary Ensure the team implements efficient, predictable and repeatable methodologies and best practices Conduct capacity and workforce planning and analysis to ensure optimal staff planning levels against a centralized schedule and provide proactive visibility into potential bottlenecks Explore and drive business improvements to ensure efficient work streams Communicate and align with all stakeholders (other Customer Operation departments, Sales, Support, and Product Management teams) to manage customer risks and issues, and manage any escalations and related solutions with these stakeholders to ensure customer satisfaction Set-up Key Performance Indicators (KPIs) & Strategic Initiatives

Who Are We HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools. HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations. Founded in 2017, HALA is currently licensed by the Saudi Arabian Central Bank. At HALA, Digital Marketing Manager lead HALA’s digital marketing and performance acquisition activities to drive customer and merchant growth across payment products and services. The role owns digital channel strategy, campaign performance, acquisition funnels, and budget optimization to maximize conversion, ROI, and sustainable growth. Responsibilities: Develop and lead the digital marketing and paid acquisition strategy across SEM, paid social, display, and other relevant channels. Own digital acquisition performance across the funnel, from awareness and lead generation through conversion and activation. Manage digital marketing budgets and optimize channel allocation based on CAC, conversion, ROI, and business performance. Lead campaign planning, audience targeting, retargeting, and A/B testing to continuously improve performance. Oversee landing-page and conversion-funnel optimization in collaboration with Product, Creative, and Technology teams. Establish and monitor digital marketing KPIs, attribution, dashboards, and performance reporting. Partner with Product, Sales, Data, Creative, Marketing Operations, and Compliance to support product launches and growth initiatives. Identify new digital channels, technologies, and growth opportunities relevant to HALA’s customer and merchant segments. Ensure digital campaigns comply with HALA’s brand standards, internal policies, and applic

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. SHOULD YOU ACCEPT THIS CHALLENGE... We’re in an unbelievably exciting area of tech, fundamentally reshaping the cloud-native, modern virtualization, and AI infrastructure landscape. Here, you’ll lead with innovative thinking, grow alongside us, and work with some of the smartest minds in the industry. We’re looking for engineers passionate about system testing, distributed systems, Kubernetes, storage, modern virtualization, AI workloads, and automation. You’ll work on complex, real-world scenarios involving HA, resiliency, disaster recovery, scalability, and failure testing across large-scale Kubernetes environments. As enterprises modernize their infrastructure, containers, virtual machines, and AI/ML workloads are increasingly converging on Kubernetes. From traditional enterprise applications and VMs to GPU-accelerated AI training, inference, and data-intensive workloads, Kubernetes is rapidly becoming the common platform for running the next generation of applications. This role gives you the opportunity to test and influence how Portworx delivers enterprise-grade storage, data protection, availability, and resiliency across these workloads—including containerized applications, KubeVirt/OpenShift Virtualization VMs, and demanding AI/ML workloads running on Kubernetes. WHAT YOU WILL DO: Own system-level quality for Portworx Enterprise across Kubernetes, storage, and modern virtualization environments. Develop comprehens

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. SHOULD YOU ACCEPT THIS CHALLENGE... We’re in an unbelievably exciting area of tech, fundamentally reshaping the cloud-native, modern virtualization, and AI infrastructure landscape. Here, you’ll lead with innovative thinking, grow alongside us, and work with some of the smartest minds in the industry. We’re looking for engineers passionate about system testing, distributed systems, Kubernetes, storage, modern virtualization, AI workloads, and automation. You’ll work on complex, real-world scenarios involving HA, resiliency, disaster recovery, scalability, and failure testing across large-scale Kubernetes environments. As enterprises modernize their infrastructure, containers, virtual machines, and AI/ML workloads are increasingly converging on Kubernetes. From traditional enterprise applications and VMs to GPU-accelerated AI training, inference, and data-intensive workloads, Kubernetes is rapidly becoming the common platform for running the next generation of applications. This role gives you the opportunity to test and influence how Portworx delivers enterprise-grade storage, data protection, availability, and resiliency across these workloads—including containerized applications, KubeVirt/OpenShift Virtualization VMs, and demanding AI/ML workloads running on Kubernetes. WHAT YOU WILL DO: Own system-level quality for Portworx Enterprise across Kubernetes, storage, and modern virtualization environments. Develop comprehens

About the Team The Identity Governance team is responsible for managing the services and controls that deliver stable, secure, and efficient Identity & Access Management (IAM) across Crypto.com and its related entities. IAM controls are foundational to the organisation, ensuring the right individuals have the right access to the right resources, backed by robust audit trails. Role overview You'll lead a globally distributed Identity Governance team, owning the controls, risk assessments, and compliance posture that keep Crypto.com's identity ecosystem audit-ready. You'll set direction for your team's day-to-day work while staying hands-on with the highest-stakes risk assessments and stakeholder relationships yourself. Responsibilities: Manage and develop the Identity Governance team spanning APAC and EU time zones — set priorities, review work quality, and support career growth across the team. Establish, manage, and document effective IAM controls, including the evaluation, testing, and rollout of a new group-wide Identity and Access Management platform. Identify, assess, and document identity-related risks across key business processes. Manage identity lifecycle risks in alignment with the Operational Risk Management Framework. Partner with business, risk management, and compliance stakeholders to maintain compliance with Group Policies, risk standards, and regulatory obligations. Foster a strong risk and control culture across key business functions. Lead process deep-dive activities to map workflows, evaluate existing risks and controls, and identify control gaps. Coordinate across APAC, EU, and US working hours to ensure consistent stakeholder engagement. What success looks like: Control gaps identified in process deep-dives are closed within an agreed SLA. Team operates with clear ownership and consistent quality across regions. Clean audit ou

About the Team The Technical Success team helps OpenAI’s customers realize meaningful and sustained value from our technology. We partner with customers throughout their journey—from initial exploration and solution design to production implementation and organization-wide adoption. Applied AI Engineers serve as trusted technical partners to customer executives, engineering teams, product leaders, security organizations, and transformation teams. They combine deep technical judgment with strong customer instincts, translating frontier AI capabilities into secure, reliable systems and durable business outcomes. About the Role We are seeking a Manager to build, lead, and develop a high-performing team of Applied AI Engineers supporting our enterprise customers. You will be accountable for the technical success of a broad and strategically important customer portfolio. You will help your team identify high-value opportunities, design and deploy production-grade AI systems, navigate complex technical and organizational constraints, and expand successful implementations across workflows, teams, and business units. This role requires technical depth, people leadership, customer judgment, and operational rigor. You should be comfortable coaching engineers through architecture and evaluation decisions, engaging directly in high-stakes customer situations, and collaborating with Sales, Solutions Engineering, Product, Research, Engineering, Security, and Legal. You will also help define how we serve enterprise customers at scale by developing effective coverage models, reusable implementation patterns, technical enablement, escalation mechanisms, and systems for turning field insights into high-quality product feedback. This role is open in our Singapore office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In This Role, You Will Build, manage, and develop a high-performing team of Applied AI Engineers supporting

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Key responsibilities and task:- To lead and manage the NPI activities as a Product Owner, working together with cross functional teams to accomplish organizational and business objectives by: Driving New Product Introduction process through NPI Phase Gate Review. Coordinating new product start-up and to achieve first pass qualification. Understand new product start-up datelines, product applications and customer requirements; and communicate this information to the new product start-up team Working with process / equipment / manufacturing / planning area owners to bring new product and package into volume production; Providing timely support of First silicon, Engineering samples, Qual samples and meeting expectation on Engineering Hot lots cycle time as per PDT schedule. Regular monitoring the product yield trend; QDR and reliability to ensure that assembly operation is in control and initiate early attention if necessary; Owning the entire Product Life Cycle, from NPI to EOL. Understanding new product challenges and collaborate with Process / Equipment/Development owners to develop new technology capabilities ahead of market Acting as a point of contact to TPM on product related matters. Requirements: Bachelor's degree in an Engineering (Mechanical, Material, Chemical, Electrical ). Passionate in backend engineering process or package development. Eager to learn technical knowledge in com

About the Team OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. We believe achieving this goal requires real-world deployment and continuous iteration based on how our products are used—and misused—in practice. The Child Safety team is responsible for detection, review, and enforcement of OpenAI’s Child Safety product policies. We leverage a balanced use of technology and subject matter expertise to scale our operations. We collaborate with internal legal, research, and policy teams, external experts, and other industry stakeholders to keep OpenAI aligned with evolving regulations and industry best practices around child safety. About the Role As a Child Safety Enforcement Specialist on the Intelligence & Investigations, you independently lead defined child safety investigations and projects from triage through documented outcome. You apply strong working knowledge of policy and investigative practice, surface trends in abuse signals, recommend evidence-based mitigations, and coordinate with partners to deliver reliable safety outcomes. The role includes sensitive content review and may involve supporting quality and workflow improvements. You’ll be responsible for: This role supports child safety investigations, enforcement, reporting, and process improvement. The work includes significant review of sensitive content and analysis of user behavior. This role independently owns defined projects, aligns with cross-functional priorities, and escalates complex legal or policy questions through established channels. In this role, you will: Independently review and investigate child safety content and behavior, including CSAM and grooming signals, applying policy consistently and documenting evidence and rationale. Lead well-defined high-risk escalations end to end; anticipate blockers, communicate progress, and make or recommend enforcement decisions within policy and escalation boundaries. Identify potential mandat

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team AMER Product Demand Generation is a team of marketers that drive strategies to engage prospects and customers, generating demand for Stripe's priority products in the Americas. We partner closely with Campaigns, Product Marketing, Sales Development, and Sales to bring full-funnel campaigns to life and optimize performance and business impact. We’re looking for an experienced marketer to lead Money Management marketing across the US, Canada, and Latin America. Money Management brings together products that help businesses hold funds, move money globally, create and manage cards, and access financing. You’ll set the regional strategy and turn it into programs that build demand, grow pipeline, and help increase market share in partnership with teams across Stripe’s go-to-market organization. You’ll also help Stripe strengthen its approach to marketing Money Management and evolve demand generation for this high-priority area for Stripe. Money Management is still in an early stage of its marketing journey, with a strong opportunity to shape the strategy, build the programs that bring it to market, and establish how we create demand across the region. What you’ll do This role will have a meaningful impact across Stripe’s go-to-market organization. Money Management is a rapidly growing, high-priority product and an important part of Stripe’s strategy. You’ll build and improve the engine that reaches key decision-makers and create a consistent e

Director of Technical Services (also considered: Technical Service Manager / Service Manager) Department: Technical Services / Field Service Operations (cross-functional with Engineering, Product, and Quality) Reports To: Senior Director of Application Engineering Direct Reports: Field Service Technicians, Service Engineers, Technical Trainers Location: Austin, TX Employment Type: Full-Time About Us Infinitum is revolutionizing the future of motors with our patented Aircore technology — delivering superior performance in half the weight and size, while reducing the carbon footprint compared to traditional motors. Our solutions open up sustainable design possibilities for smaller, lighter, and quieter machines, improving quality of life while conserving energy and reducing waste. Headquartered in Austin, Texas, we are driven by innovation and a commitment to making a positive global impact. Learn more at goinfinitum.com About the Role We are seeking a Director of Technical Services to lead the technical backbone of our field service, commissioning, and customer support operations across the Commercial & Industrial (C&I) market. This person will be the senior technical authority for our motor, drive, and control system products — owning everything from field troubleshooting escalations and startup/commissioning through technician development and long-term service process improvement. This is a hands-on leadership role that blends deep technical expertise in 480VAC industrial motors, Variable Frequency Drives (VFDs), HVAC systems, and control systems with the people-leadership skills to build, mentor, and scale a high-performing team of technicians and engineers. You'll partner closely with Engineering, Product, Sales, and Quality to reduce field failures, shorten resolution times, and turn service data into product and process improvements. What You'll Do Technical Leadership & Escalation Support • Serve as the technical escalation point for complex

About the team OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this. In pursuit of this mission, our Go To Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible. About the role Startups are creating many of the most disruptive and category-defining AI applications. The Startup Go To Market team’s mission is to help startups harness the power of AI models to drive these advances. You will lead a team that supports startups building effectively with OpenAI’s APIs, providing access to OpenAI teams and expertise to support their growth. This role is a mixture of technical understanding, vision, partnership, and strategy. This leadership role will be responsible for driving and implementing the sales strategy within our startups segment, recruiting and leading a team of technical sales professionals, and achieving successful deployments with startup customers. The ideal candidate will possess significant sales leadership experience and a comprehensive understanding of AI technologies. This leader will have the capability to adapt to a complex and fast-changing technology environment. Responsibilities will include customer acquisition, account management, owning executive relationships, and more. This individual will need to be a proven leader who can effectively collaborate cross-functionally with product, marketing, developer relations, operations, and core GTM teams, while guiding and mentoring a sales team towards achieving business objectives. This role is based in San Francisco, CA. We use a hybrid work m

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE As a Global Capacity Manager at Baseten, you will lead the "engine room" of the company, architecting, securing, and optimizing the global GPU fleet that powers our customers' AI workloads. You’ll own the end-to-end journey of capacity management, from securing multi-million dollar GPU clusters to building the automation that ensures 99.9% uptime across multi-cloud environments. This role is a great fit for entrepreneurial engineers who want to bridge the gap between high-finance asset management and deep infrastructure engineering. You will act as the fleet orchestrator for the world's most advanced chips, ensuring Baseten never experiences a capacity outage while maintaining elite unit economics. To be clear, this is a high-stakes engineering role. You will be hands-on with Kubernetes orchestration while also leading specialized pods focused on the next generation of hardware, like NVIDIA’s Blackwell (B200) architecture. EXAMPLE INITIATIVES The B200 Frontier: Architecting the infrastructure readiness and deployment strategy for Baseten's first Blackwell GPU clusters. Global Workload Orchestration: Building "Multi-cloud Capacity Management" systems to move customer workloads seamlessly across regions to optimize cost and latency. Precision GPU Triage: Developing automated Go-based operators to identify, cordon, and repair unhealthy H100 nodes in under an hour. The Supply Chain of Intelligence: Partnering with l

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals. We are seeking a Director of Communications & Public Relations to build and lead our communications function from the ground up. This is a high-impact, strategic role responsible for shaping Envoy Global's brand narrative and positioning our affiliated attorneys as trusted, market-facing thought leaders. The Director of Communications and Public Relations will develop and execute a comprehensive communications and PR strategy focused on key attorneys from our affiliate law firm CIP PC, driving their presence across media, digital platforms, speaking engagements, and industry channels. This role will partner closely with marketing, sales leadership, and executive stakeholders to amplify our differentiated story and strengthen our position in the market. This role is critical to strengthening our market position by elevating the voices of our affiliate legal experts—one of our most important differentiators. You will play a key role in shaping how our brand is perceived globally and driving awareness, credibility, and growth. Responsibilities: Develop and execute a comprehensive PR and communications strategy aligned to business goals Elevate five market-facing attorneys as industry thought leaders through messaging and visibility plans Establish and manage relationships with media outlets and industry publications Drive thought leadership content including articles, speaking engagements, and social presence Translate complex legal topics into compelling narratives Prepare and coach attorneys for media and public engagement Partner with marketing to expand digital and online presence Define and track success metrics across media and brand awareness Collaborate with sales, marketing, and leadership on go-to-market alignment What Yo

Zoox is developing a full-stack autonomous mobility solution for our cities. As a Technical Program Manager in EE Systems, you will own the electrical and electrical-distribution program scope on vehicle programs that Zoox executes jointly with external engineering partners. You will own the RASIC, the change flow, the milestone plan, and the weekly truth about where EE stands. The harness technical lead owns the engineering content; you own the program. In this role, you will: Serve as the central EE coordination function for your program — the single Zoox point of contact for all electrical scope and the counterpart to the partner's E/E lead — and own the EE portion of the engineering RASIC from concept through industrialization Drive low-voltage harness and EDS impact assessment and change management, running gap analysis of partner-proposed designs against Zoox EDS design best practices and lessons learned, and converting findings into tracked change requests Manage cross-company engineering data exchange and release control, including CAD toolchain and version incompatibility between Zoox and its partners; ensure Zoox retains configuration and release control of LV harness drawings, and work with Sourcing and Supplier Quality on build-to-print readiness Coordinate the full set of EE work packages — antenna integration, vehicle-level EMC verification, E/E integration and regression testing, thermal validation, and electrical mounting hardware — pulling in the responsible Zoox module owners and holding them to dates Build and hold the EE milestone plan against program gates and material required dates, surfacing risk early with a recovery option rather than a red status; publish a concise weekly program update and prepare EE content for executive and gate reviews Qualifications: BS or MS in an engineering discipline, or equivalent experience</

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role We are looking for a Principal Technical Writer to lead the strategy and execution of our customer onboarding and 'Getting Started' content. Your mission is to transform our onboarding materials into a cohesive, narrative-driven experience that guides users to their first 'aha!' moment. You will partner closely with the Self-Service (SSC) team, acting as a bridge between the field, product, and documentation to ensure our content is not just accurate , but effective at guiding trial-to-paid conversion. In this role, you will define the narrative architecture of our user journey, ensuring that every touchpoint, from first-time setup to advanced feature adoption, feels like a seamless, intentional story. You'll be the champion of the new-user experience, working in lockstep with others to turn technical capability into user success. What You Will Be Doing Drive the onboarding content strategy. Define and execute a cohesive narrative for how users learn to use our products, ensuring a seamless story from the first visit to successful deployment. Align Field, Product, and Docs. Act as a central point of contact for stakeholders. Work with Product teams to understand roadmap changes, Field teams to identify friction points in real-world deployments, and Documentation teams to ensure high-quality content output. Design user-focused flo