Lifecycle Account Manager Jobs

Revenue Accounting Manager About the team: We are seeking an experienced Revenue Accounting Manager to join our global Revenue Accounting team. This high-visibility individual contributor role is part of the team that owns the end-to-end revenue recognition lifecycle for a public, multi-entity SaaS business. The successful candidate pairs deep technical command of ASC 606 with strong revenue operations instincts. They are equally comfortable writing a position memo on a non-standard, multi-element arrangement, troubleshooting a revenue arrangement in NetSuite ARM, and partnering with operations on new product introduction (NPI) and UAT for revenue systems. They bring an AI-driven mindset: proactively identifying ways to apply AI and automation to revenue accounting workflows, testing outputs for accuracy, and adopting new tools as the team's capabilities evolve. This role would report into our Palo Alto HQ 3x per week. Where you can make an impact: Execute monthly accounting activities in NetSuite, including journal entries and account reconciliations, and deliver close-related items on schedule. Prepare supporting schedules and flux analysis to explain period-over-period revenue and deferred revenue movements. Prepare deal and contract summaries for significant transactions in accordance with ASC 606. Assist with operationalizing new sales models, ensuring revenue accounting implications are addressed ahead of launch. Responsible for Standalone Selling Price (SSP) compliance. Responsible for the NPI process for revenue. Execute SOX controls over revenue. Respond to ad hoc data and analysis requests from cross-functional partners. Support revenue accounting and order-to-cash projects. Assist with User Acceptance Testing (UAT) and post-launc

The Team + The Role Pendo’s Customer Engineering team is the technical backbone of our pre- and post-sales motion. The team brings together responsibilities previously split across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical ownership model. Customer Engineering is a growth function focused on customer health, retention, expansion, and technical partnership. As Manager, Customer Engineering, you will lead a team of Customer Engineers and be accountable for their aggregate output while staying close to the work. You will translate team goals into individual assignments, coach direct reports on technical and commercial skills, and run the day-to-day operating rhythm for your pod. This is a people leadership role where your team’s output is your output. This is a role based in-office in Sydney or Remote in Melbourne. What this looks like day-to-day Team output and account health: Own the aggregate health, retention, and expansion outcomes for the accounts your team manages. Ensure Customer Engineering coverage is adequate, account risks are surfaced early, and no account falls through the cracks. People development: Coach and develop P2 through P4 Customer Engineers through regular 1:1s, actionable feedback, performance management, and individual development plans. Identify skill gaps and partner with enablement to address them. Operational rhythm: Run the team’s operating cadence, including weekly account reviews, pipeline syncs with Account Directors, escalation triage, and capacity planning. Maintain documentation standards and Salesforce hygiene across the team. Hiring and onboarding: Partner with recruiting to hire strong Customer Engineers and own the onboarding experience for new team members. Ensure new hires become productive within expected ramp timelines. Account Director partnership: Serve as the management counterpart to Account Director leadership for your pod. Resolve cross-functional fricti

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Customer Success Manager at Trustpilot, you play a key role in our mission to become the universal symbol of trust. You serve as the trusted advisor and value owner for your portfolio, moving beyond simple account management. Your core focus is to ensure our customers not only adopt but thrive on our platform. Your responsibilities span the entire customer lifecycle, from initial onboarding to achieving measurable results. By maximising adoption and strengthening customer health, you ensure our partners realise ongoing value. This ultimately turns our customers into lifelong advocates, fostering sustained engagement and satisfaction. You bring a strategic, analytical mindset to high-volume SMB success. By using data to segment accounts and streamline engagement, you deliver targeted, 1-to-many outreach that drives adoption and retention at velocity. What you'll be doing: Customer Onboarding: Lead post-sale onboarding & implementation, ensuring a smooth handover from commercial reps and customer time to value. Adoption & Value Realisation: Drive measurable business adoption across your customer portfolio to deliver tangible results. Data-Driven Portfolio Prioritization: Leverage data and analytics to effectively prioritize daily account focus, identifying high-impact adoption opportunities and churn risks across a large portfolio. Retention & Churn Reduction: Own customer health and maintain high Gross Renewal Rates (GRR) by using health scores and behavioral data to execute proactive recovery actions. Scaled Strategy & Mass Outreach: Analyze your portfolio to cohort customers by health, stage, and common needs. De

The Customer Success Manager I oversees a portfolio of accounts and ensures an amazing customer experience, as measured by NPS, net revenue retention, referrals and product usage indicators. As the key contact point for the customer relationship on Diligent products. The CSM I will perform hands-on account management activities as well as collaborate with other team members in coordinating successful customer onboarding, training and ongoing customer relationships to ensure long-term satisfaction. Key Responsibilities Renew and grow a set of customer accounts by proactively anticipating needs, recommending additional products and services and providing an excellent customer experience as measured by revenue retention and customer product usage; Increase overall client satisfaction with Diligent measured through Net Promoter Score; Provide a seamless and ‘best in class’ customer experience through all phases of the customer lifecycle - coordinating with the client implementation and project teams, administrative staff, IT Team, and users of the Diligent application/s; Collaborate internally to be the voice of the customer across other departments, including with the sales, expansion, services, marketing, finance, customer transactions and operations teams. Be heavily intertwined with the Expansion Sales team in spotting, qualifying and passing on expansion leads Facilitation alongside the Implementation team of Diligent’s product and modules with senior stakeholders to the client including C-Suite and Directors. Build and maintain strong direct client relationships with key stakeholders & retain those relationships. Seek out client advocacy related initiatives Renewal of the existing book of Business Negotiating bigger deals Required Experience/Skills Up To 3 years of experience required Fluency in additional languages to English are desirable Build and maintain strong

The Senior Customer Marketing Manager is responsible for developing scalable marketing programs that help customers realize greater value from Hootsuite throughout their lifecycle. Working closely with the Customer Office, and across other areas of the business, this role translates customer insights, lifecycle priorities and business opportunities into targeted campaigns, content and experiences that support adoption, retention, expansion and advocacy. Reporting to the Chief Marketing Officer, this is a senior role for a strategic, hands-on marketer who can build the customer marketing function while also delivering programs. The successful candidate will bring structure to how Hootsuite communicates with customers, create stronger connections between customer engagement and commercial outcomes, and ensure that customer marketing is more than an execution resource for other teams. Based out of Toronto or Vanocouver, you will report into the Chief Marketing Officer. WHA T YOU’LL DO Develop and execute an integrated customer marketing strategy that drives customer adoption, engagement, retention, expansion, and advocacy across the customer lifecycle. Synthesize complex customer insights, behavioral data, and business priorities into scalable marketing strategies, targeted marketing programs, customer journeys, and campaigns tailored to different customer segments, personas, and stages of maturity. Create and manage the customer marketing roadmap, aligning cross-functional initiatives across lifecycle campaigns, product launches, customer education, renewal initiatives, and expansion opportunities. Partner with Customer Success, the Customer Office, Product Marketing, and Account Management to deliver scalable programs that increase product adoption, strengthen customer engagement, and reinforce business value. Design and execute customer communications, educational content, webinars, and campaigns that improve onboarding, activation, re-engagement, renew

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you’ll do at Jamf: At Jamf, we empower people to be their best selves and do their best work. As a Customer Success Manager (CSM) at Jamf, you will be the post-sale partner for customers leveraging the Jamf platform to manage and secure Apple devices at scale. You will own the customer relationship across your book of business, driving engagement and value realization while partnering cross-functionally to support long-term retention and growth. You will collaborate closely with the broader account team, including Sales and Technical counterparts, to deliver unified customer value and achieve strategic outcomes. This highly visible, customer-facing role requires a blend of strategic thinking, relationship management, technical fluency in the Apple ecosystem, and expertise in the SaaS customer lifecycle. This role emphasizes consistency, execution quality, and proactive customer engagement across a defined book of business. This role is offered as hybrid, with the expectation to be in the office (156 Clarence Street Level 5. Sydney, NSW 2000) 3 days per week. We are only able to accept applications for those based in Australia and have sponsorship to live and work in Australia. # LI -Hybrid What you can expect to do in this role: Serve as the primary post-sale point of contact for assigned accounts, acting as a trusted advisor on Apple device management and security. Build and maintain executive-level and

About Us At BGBx , we're driven by a simple idea: breakthrough thinking creates breakthrough impact. As an independent commercial solutions partner to pharmaceutical and life science companies, we bring together strategists, scientists, communicators, creatives, technologists, and data experts to tackle some of healthcare's most important challenges. Our teams work across consulting and communications to help clients shape strategy, launch innovations, engage stakeholders, and drive meaningful results throughout the product lifecycle. The work is complex, fast-moving, and deeply connected to improving lives, creating opportunities for curious minds to make a real difference every day. If you're energized by collaboration, inspired by innovation, and motivated by work that matters, you'll find a place to grow, contribute, and make a meaningful impact at BGBx. Associate Project Manager Position Overview The Associate Project Manager is responsible for the overall management and administration of client projects throughout the entire project lifecycle. The Associate Project Manager is at the core of the team and helps everyone to communicate clearly while staying on time, on budget, and meets the highest of quality standards. This individual must demonstrate solid business judgment and sound strategic thinking. This role reports to the Director of Project Management. This position follows the working hours of 9:00am - 5:30pm ET Monday through Friday. Responsibilities: Understands the scope of work across an assigned account, as well as the project plan at an individual project level Facilitates interdepartmental negotiation process to reach alignment on project resources and timelines Aligns with Department Resource Managers to assign resources and ensure effective time management throughout a project life cycle Continually monitors projects to ensure deliverables are on sche

About the Team Our mission is to promote growth in local economies by building connections with businesses across the nation and expanding access to the DoorDash platform. The DoorDash for Business Client Success Team drives product adoption, usage, and expansion across our longtail unmanaged customers with a focus on onboarding and new use-case development. Our team is client facing while also leveraging a one-to-many, tech-touch model: lifecycle campaigns, group training,and automation, leveraging customer signals. The goal is to accelerate product stickiness and unlock growth at scale. Client Success is a great place to build both hard and soft skills, including consultative product expertise, data-driven decision making, and cross-functional collaboration, as the link between what customers need and what we build. About the Role Scaled Client Success Managers own product adoption, education, and onboarding for a pooled segment of our longtail unmanaged customers in North America. You'll be a proactive, solutions-oriented partner who delivers enablement and activation at scale through digital-first programs and remaining client facing while you introduce new products and features and help customers get more out of the ones they already use. Reporting to the Manager, Client Success, you'll partner with S&O (Strategy & Operations), Analytics, and Product to turn insights into programs that unlock value across a large book of customers. We're making a big bet that there's significant untapped potential in our self-service accounts. As part of a growing team, you'll help refine and scale our customer onboarding and activation motion while growing alongside the function. You’re excited about this opportunity because you will… Support a pooled segment of customers through a one-to-many model, prioritizing outreach by signal rather than account by account Own customer education and onboarding programs at scale: group training sessions, email campaigns, and lifec

WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU As an Commercial Sales Manager, you will lead a team of Account Executives that focus on closing pivotal deals in accounts experiencing high growth. You will join a team of highly motivated, energetic sales professionals working with customers 1-500 employees who take pride in landing new customers, expanding existing customer accounts, running strategic sales cycles and delivering the Box message to a wide base of accounts across various industries. WHAT YOU'LL DO Hire, train and manage a team of Commercial Account Executives Develop AEs for career growth within the Box Sales organization Actively participate in customer on-sites, calls, and any other assistance your team needs in getting deals closed Report on s

About Us At BGBx , we're driven by a simple idea: breakthrough thinking creates breakthrough impact. As an independent commercial solutions partner to pharmaceutical and life science companies, we bring together strategists, scientists, communicators, creatives, technologists, and data experts to tackle some of healthcare's most important challenges. Our teams work across consulting and communications to help clients shape strategy, launch innovations, engage stakeholders, and drive meaningful results throughout the product lifecycle. The work is complex, fast-moving, and deeply connected to improving lives, creating opportunities for curious minds to make a real difference every day. If you're energized by collaboration, inspired by innovation, and motivated by work that matters, you'll find a place to grow, contribute, and make a meaningful impact at BGBx. Senior Project Manager Position Overview The Senior Project Manager is responsible for the overall management and administration of client projects throughout the entire project lifecycle. The Senior Project Manager is at the core of the team and helps everyone to communicate clearly while staying on time, on budget, and meets the highest of quality standards. This individual must demonstrate solid business judgment and sound strategic thinking. This role reports to the Director of Project Management. Responsibilities: Understands the scope of work across an assigned account, as well as the project plan at an individual project level Facilitates interdepartmental negotiation process to reach alignment on project resources and timelines Aligns with Department Resource Managers to assign resources and ensure effective time management throughout a project life cycle Continually monitors projects to ensure deliverables are on schedule and within scope &nbsp

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team Our Renewals team owns the commercial success of Mixpanel's existing customer base, protecting and growing renewable ARR across APAC. We take a proactive, full-lifecycle approach to every account: planning early, leading with the value customers realise from Mixpanel, and building the commercial strategy that turns satisfied customers into long-term, growing partnerships. This is a highly cross-functional team. We partner closely with Customer Value Architects, Account Executives, Deal Desk, Finance, Legal, Marketing, and Product to deliver successful customer outcomes and predictable, disciplined revenue retention across the region. About the Role As a Renewal Manager, you'll own the commercial success of your book of business, taking a proactive, 12-month approach to renewal planning, customer value, stakeholder alignment, and negotiation. You'll be accountable for the end-to-end renewal lifecycle, from early strategy and stakeholder mapping through negotiation, execution, and post-renewal success planning, always focused on customer satisfaction, long-term retention, and sustainable growth. A renewal is being managed from the moment the last one is signed. You'll set the strategy long before commercial negotiations begin, protect the commercial baseline in every decision, and maintain a forecast that leadership can trust, with no surprises and no last-minute category flips. You'll lead with value, understand what customers achieved with Mixpanel today, and build your commercial approach around the outcomes we’ve delivered. This is a commercial, ownership-driven role at the centre of Mix

Position Overview: The Customer Success Manager oversees a portfolio of accounts and ensures an amazing customer experience, as measured by NPS, gross revenue retention, upsell/cross-sell referrals, meaningful customer engagement and adoption via product usage indicators. As the key contact point for the customer relationship on Diligent products. The CSM will perform hands-on account management activities as well as collaborate with other team members in coordinating successful customer onboarding, training and ongoing customer relationships to ensure long-term satisfaction. Key Responsibilities Build and maintain strong direct client relationships with key stakeholders & retain those relationships via meaningful and consistent engagement with the key stakeholders at the customer. This entails setting up and running operational meetings as well as periodic formalised business review meetings to align intended outcomes with the customer journey. Owning and managing the commercial and contractual customer renewal process; Grow your set of customer accounts by proactively anticipating needs, recommending additional products and services and providing an excellent customer experience as measured by revenue retention and customer product usage; Collaborate with the Sales team in a mutually beneficial account management model by spotting, qualifying and passing on expansion leads Increase overall client satisfaction with Diligent measured through Net Promoter Score; Provide a seamless and ‘best in class’ customer experience through all phases of the customer lifecycle - coordinating with the client implementation and project teams, administrative staff, IT Team, and users of the Diligent application/s; Collaborate internally to be the voice of the customer across other departments, including with the sales, expansion, services, marketing, finance, customer transactions and op

Who We Are Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,400 firms in nearly 60 countries use Addepar to manage and advise on nearly $9 trillion in assets. Its open platform integrates with nearly 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva, Singapore and São Paulo. The Role The Client Success Management (CSM) team at Addepar is responsible for the complete post-sales lifecycle of a client. Through strategic guidance and partnership, CSM ensures clients derive maximum value from the platform, leading to overall adoption success, retention, and renewal. Few roles provide such a direct impact on the growth of the company. The CSM Team manages some of Addepar’s largest and most sophisticated clients, including Single Family Offices, Multi-Family Offices and traditional Wealth Management Firms. You will become a trusted partner, deeply understanding and advising on their business, including their strategy, clients, services, team, and technology, and helping them increase the value they get from Addepar. This role works closely with the Account Executive, cross-functional R&D, and Services teams to effect change management and drive standard methodologies and utilization of the platform. You will be the client’s internal advocate, helping ensure an excellent experience, and capturing feedback on ways that Addepar can build the next generation of client-centric solutions. Applicants must be legally authorized to work in the United States for any employer without requiring current or future visa spons

Who We Are Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,400 firms in nearly 60 countries use Addepar to manage and advise on nearly $9 trillion in assets. Its open platform integrates with nearly 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva, Singapore and São Paulo. The Role The Client Success Management (CSM) team at Addepar is responsible for the complete post-sales lifecycle of a client. Through strategic guidance and partnership, CSM ensures clients derive maximum value from the platform, leading to overall adoption success, retention, and renewal. Few roles provide such a direct impact on the growth of the company. The CSM Team manages some of Addepar’s largest and most sophisticated clients, including Single Family Offices, Multi-Family Offices and traditional Wealth Management Firms. You will become a trusted partner, deeply understanding and advising on their business, including their strategy, clients, services, team, and technology, and helping them increase the value they get from Addepar. This role works closely with the Account Executive, cross-functional R&D, and Services teams to effect change management and drive standard methodologies and utilization of the platform. You will be the client’s internal advocate, helping ensure an excellent experience, and capturing feedback on ways that Addepar can build the next generation of client-centric solutions. Applicants must be legally authorized to work in the United States for any employer without requiring current or future visa spons

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity The Role We're looking for a Sr. Growth Marketing Manager to own and scale the programs that turn target accounts into qualified pipeline. This role owns demand generation end-to-end — paid media (Google Ads, LinkedIn Ads), nurture campaigns, and content syndication — and shares ownership of our webinar program while working closely on overall messaging strategy and brand direction. This is a high-ownership, execution-focused role for someone equally comfortable optimizing a paid search account and building a nurture sequence. You'll set demand gen campaign strategy and drive it forward independently, while collaborating with the Director on how that strategy ladders up to FourKites' broader narrative. What You'll Do Demand Generation Strategy & Campaigns Design and execute the integrated marketing plan spanning paid, content, and lifecycle programs, with a roadmap and budget to hit awareness, conversion, and pipeline targets. Own strategy and execution for all demand generation campaigns that nurture and convert leads into opportunities. Build and manage always-on and campaign-specific nurture programs, including email sends, in coordination with sales development. Own end-to-end execution for roughly half of our webinar program (platform administration, promotion, registration, and follow-up), with the Director owning the other half. Draft first-pass content supporting demand gen campaigns — landing pages, campaign emails, ad copy, and gated assets — for review and refinement. Use AI tools to accelerate campaign work — drafting and iterating on copy, summarizing performance data