Merchant Onboarding Associate Jobs

About Us: Paytm is India’s leading mobile payments and financial services distribution company and a pioneer of the mobile QR payments revolution. Paytm builds technologies that empower small businesses with payments and commerce solutions. Our mission is to serve half a billion Indians and bring them into the mainstream economy through technology. About the team: Paytm Loyalty & Rewards is a B2B engagement and retention platform that enables enterprises to acquire, engage, and retain customers, partners, and employees through data-driven loyalty programs. The team builds and manages end-to-end solutions including loyalty infrastructure (points, cashback, tiers, gamification), a large rewards marketplace (vouchers, travel, merchandise, experiences), and campaign engines (cashback offers, referrals, scratch cards). It also powers incentive programs for sales teams, dealers, and employees, with seamless digital fulfilment via Paytm Wallet, UPI, and vouchers. Serving brands across FMCG, banking, fintech, telecom, and e-commerce, the team helps drive customer lifetime value, repeat engagement, and measurable business outcomes through scalable, tech-led loyalty solutions. About the Role: We are seeking results-driven and relationship-oriented candidates to drive strategic partnerships in the loyalty and rewards ecosystem. The role involves identifying, negotiating, and onboarding brands, merchants, and corporate partners to expand our loyalty program offerings, enhance member engagement, and drive incremental revenue. Key Responsibilities: Partnership & Acquisition Identify and target potential partners across industries (FMCG, retail, travel, e-commerce, BFSI, hospitality, etc.) for loyalty tie-ups. Pitch the value proposition of our loyalty solutions and negotiate win–win partnership agreements. Build multi-sector partner portfolios to enhance member redemption and earning opportunities. Account Management & Relationship Building Manage key partner accounts to e

About Paytm: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: We are an end to end tech enabled credit platform providing seamless credit access to customers. Our capabilities extend from fully digitized customer on-boarding, seamless in-app to real times offers for We partner with financial institutions and leverage the insights we gather through our ecosystem design and offer innovative and customized financial products to our consumers and merchants. About Role: We are looking for a Senior Product Manager (SPM) who can own products end-to-end — from identifying customer and business problems to defining the product strategy, shipping high-quality experiences, and measuring outcomes. The ideal candidate should be a strong product thinker, execution leader, customer advocate, and stakeholder manager, with hands-on experience in building and scaling digital products. Experience in FinTech, lending, payments, Internet, or e-commerce is highly preferred. Key Responsibilities * Own the product vision, roadmap, prioritisation, and execution for one or more product areas. * Translate customer, business, and market problems into clear product requirements and scalable solutions. * Drive products/features through the complete lifecycle — discovery → definition → development → launch → measurement → iteration. * Lead feature launches and product releases, ensuring strong execution, adoption, and measurable business impact. * Work closely with Engineering, Design, Data, Analytics, Business, Operations, Risk, Compliance, Marketing, and other cross-functional teams. * Manage multiple high-priority and concurrent product initiatives in an Agile environment. * Own cu

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: We are an end to end tech enabled credit platform providing seamless credit access to customers. Our capabilities extend from fully digitized customer on-boarding, seamless in-app to real times offers for We partner with financial institutions and leverage the insights we gather through our ecosystem design and offer innovative and customized financial products to our consumers and merchants. About Role: As a Product Manager, you will work closely with Business, Product, Solution Architecture, and Engineering teams to translate customer and business needs into scalable product solutions. You will own requirements, PRDs, product roadmaps, and execution, leveraging your lending domain expertise to solve complex problems. You will drive cross-functional alignment, enable faster decisions, resolve roadblocks, and lead Agile/Scrum processes. You will also proactively test products, validate end-to-end journeys, identify edge cases, and use data and product KPIs to continuously improve customer and business outcomes. Expectation: • Working closely with vertical product managers/ business leads to understand product use cases, customer journeys, business applicability and impact of each use case. • Ability to understand different technology platforms, their features and be able to work with solution architects/engineering leads and write detailed product requirement documents, manage future roadmaps and deliverables • Make sure that clear, simple, and technically sound decisions are made • With your strong domain knowledge of lending platforms, we expect you to provide your subject matter expertise in r

About the Team Our New Verticals Merchant Sentiment team ensures that when things go wrong in the last mile, there's always someone there to help. Our team creates and administers DoorDash's massive and expanding global network of support centers to provide the greatest customer experiences possible, with the ultimate goal of delivering an exceptional customer experience as efficiently and reliably as possible to our merchants. This team meticulously optimizes the Managed Merchant interface across all facets of the DoorDash platform. They handle everything from setting up essential account information like bank routing to helping merchants update and expand their inventory and ensure their POS integration system is operating effectively.. Additionally, they actively participate in quarterly business reviews to measure and enhance Managed Merchant revenue, ensuring continuous comprehensive support and improvement. At DoorDash, we believe in fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions. This position requires an in-office presence at the DoorDash corporate office in Tempe and the employee must live within a commutable 50 miles from the office. In-office days are determined by the business and can change based on business needs. About the Role We are searching for a Merchant Sentiment Specialist to work with our New Vertical Merchants, both managed and unmanaged, solving their most pressing challenges and creating opportunities to improve their overall experience as we continue to scale our last-mile logistics platform. This role will be assigned a schedule that may include evenings, weekends, and holidays. These schedules will be adjusted periodically to meet the needs of our business. As a Merchant Sentiment Specialist, you will partner with Account Owners (AO) to ensure overall Merchant success on the DoorDash platform through proactive and reactive contacts. This include

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, we’re building one of the most exciting media ecosystems in Europe - helping partners grow through Wolt Ads and Wolt Promos. By joining the team, you’ll be at the forefront of digital advertising, working on campaigns that drive visibility, engagement, and real results. Our mission is to help partners grow their business by getting closer to the customers who matter most. Through high-impact placements across our app (and beyond), we help them boost brand visibility, reach new audiences, and increase sales. We are seeking a motivated and detail-oriented Merchant Promotions Manager to join our Wolt Ads team in Athens on a 12-month maternity cover contract. In this role, you will support the Ad Operations team in managing ad and promo campaigns, ensuring they are executed efficiently and delivering actionable performance insights. This is an excellent opportunity to join a fast-growing organization within Wolt and develop further skills in ad operations, data analysis, and campaign management within a dynamic and fast-growing advertising business. What you’ll be doing This role will be responsible for managing campaigns end-to-end for brands and merchants who advertise on the Wolt platform. In this role, you’ll take ownership of the

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Product Support Specialists at Affirm provide fast and reliable service to our merchant business partners. This role is at the front line of our merchant support experience, and you will be responsible for ensuring that any technical or operational issues our merchants have are quickly resolved. You will become a product and payments expert, viewed by our clients as a trusted partner from whom they can reliably get quick and correct information. You will work cross-functionally with Affirm’s Sales, Client Success, Operations, and Engineering teams to provide clients with quick solutions, troubleshoot account issues, and build internal processes that scale. What You'll Do: Support Affirm’s merchant partners: E-Commerce retailers which utilize various platforms Utilize various troubleshooting techniques to resolve complicated technical or configuration issues Work closely with engineers to resolve technical and operational issues, and provide high-touch support to merchant partners Effectively manage multiple customer inquiries simultaneously, with appropriate prioritization Build scalable support processes and engage with feedback to streamline workflows Drive merchant partner communication and outreach about new features and enhancements Aggregate feature requests based on merchant partner feedback to guide future product planning What We Look For: Fluent in French as well as English Bachelor’s degree or equivalent experience 2+ years of experience in relevant industry (Tech, eCommerce, SaaS) and/or similar role(s) Ability to handle a high volume of requests with efficiency and empathy Passion and drive to change consumer banking for the better Great writing. You need to be able to clearly describe technical concepts and instructions in emails, but let your personality show an

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your role The Merchant Retention Lead owns the retention and reactivation of unmanaged SMB merchants across the UAE. This role leads a team of specialists who contact churned merchants to understand why they stopped transacting and resolve or escalate the issue. The team also proactively monitors unmanaged merchants whose order volume is slowing down, identifies the reasons behind the decline, and provides the right support before they fully churn. Your responsibilities: Team leadership and execution: Lead, coach, and performance-manage a team of Specialists Set team priorities, merchant portfolios, outreach targets, and follow-up SLAs Establish a clear daily and weekly operating rhythm for calls, follow-ups, escalations, and performance reviews Monitor call quality, CRM updates, and action-plan execution Ensure each merchant case has a clear churn or slowdown reason, next action, owner, and follow-up date Churn and slowdown management Own outreach to churned merchants with no orders for a predetermined number of days Build an early-intervention approach for unmanaged merchants whose transaction volume is slowing down Ensure the team identifies the root cause behind churn or declining activity through structured merchant conversations Define action plans for each churn reason, including issue resolution, training, product support, or escalation Track merchants through the recovery journey and confirm whether they resume transacting SOPs, frameworks, and i

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Merchant Operations Manager Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Operations team is the engine room of Deliveroo’s marketplace—ensuring our three-sided network of consumers, riders, and restaurant and grocery partners runs seamlessly every day. From optimizing delivery logistics to driving operational excellence across high-volume partners, we solve complex problems at scale to power growth across our markets. If you thrive in fast-paced, high-impact environments and want to shape the future of a global marketplace—this is the team for you. We’re looking for a Merchant Operations Manager to join our London team. This is a hybrid role. In this role, you’ll help us improve the delivery operations associated with our largest and highest volume restaurant and grocery partners, ensuring seamless partner launches and optimal delivery performance. Get to know our Operations team — what drives us, how we work, and what you can expect. What You’ll Be Doing You’ll be joining the Partner Operations team within the UKI Operations department. We focus on improving the customer experience for orders placed with our largest and highest volume restaurant and grocery partners across the UK and Ireland. Here’s what your day-to-day might look like: Drive delivery operational excellence: Proactively diagnose, resolve, and report on operational bottlenecks for high-volume partners, testing and scaling systematic solutions cross-functionally. Champion partner feedback in Product: Collaborate closely with Product teams to ensure the voice of the partner is embedded into new feature development and lead ro

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. What you’ll be doing As a member of the Merchant Operations team, you will play a key role in providing ongoing support to ensure a smooth and high-quality experience to our merchant partners. This includes establishing effective communication channels, maintaining service standards, assisting partner growth through data-driven insights, and collaborating with internal teams to resolve urgent needs and share best practices. Day-to-day in this role you’ll: Menu & Assortment Management – Leading updates and improvements to restaurant menus and retail assortments on the platform; Quality & Satisfaction Checks – Ensuring our portfolio of stores reach the highest Wolt service standards by conducting regular quality and satisfaction assessments; Training & Support – Training our partner venues on how to use Wolt’s Portal and equipment to operate effectively and independently; Sales & Operational Support – Assisting the Account Management and Merchant teams with partner-related administrative tasks, coordination, and performance-boosting initiatives; Equipment & Tech Management – Resolving technical issues related to merchant operations; Process Improvement – Identifying bottlenecks, suggesting improvements, and tak

About the Team Inside Account Development is an organization motivated to ensure the retention, satisfaction, and growth of our SMB Partner base. We’re a team composed of sales representatives and solutions professionals predominantly located in the Phoenix, AZ and surrounding areas. If you're looking for a challenge, appreciate a strong culture that values collaboration and are motivated to put our Partners first, apply! About the Role We’re looking for a motivated Growth Executive who will be focused on securing revenue growth for both our existing merchants and DoorDash. This Growth Executive will work to upsell incremental products and services to our existing merchants to help their businesses accelerate to new levels. In particular, Ads , Loyalty & Promotions . Reporting to one of our Inside Sales Managers, you will play an integral part in promoting DoorDash Ads, Loyalty & Promos through high-volume phone calls and emails. We expect this role to be flexible in terms of time spent remote and in-office with the ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business related necessity. You’re excited about this opportunity because you will… Transform the way businesses capture the attention and attract new consumers Connect and collaborate with our existing partners to understand their unique goals, priorities, and current challenges Collaborate with our Inside Account Management Team in effort to achieve the goals of our Managed Partners Activate additional products on the DoorDash platform to empower merchant partner growth Cultivate unique solutions through data and analytical tools Become a pro using email marketing automation tools to creatively engage partners Make a high volume of calls and emails to existing partners daily We're excited about you because… You have 2+ years in a sales role focused on building relationships and closing deals Have experience work

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. These sales positions are located in various cities in the Southeast US Territory. Prospects and partners with Business Banking Relationship Managers and Treasury Management Officers to identify payment solutions opportunities for businesses greater than 2MM in annual revenue. Experience in Merchant Services/Payment Processing sales preferred. Bilingual Spanish preferred but not required. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Markets credit card systems and support services for business

About the Team As one of DoorDash's core operations teams, Customer Experience and Support Operations, ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs and manages DoorDash's large and growing global network of support centers to create the best customer experiences, with the ultimate goal of delivering an outstanding customer experience as reliably as possible. About the Role We are looking for Merchant Experience Partners to partner with our highest-value merchants to help solve their most pressing issues and provide the opportunity to improve their overall merchant experience as we continue to increase our last-mile logistics platform. As a Merchant Experience Partner, you will play a crucial role within the Merchant Experience team by providing our merchants with a direct contact for all of their support needs and focusing your efforts on ensuring overall Merchant success on the DoorDash platform. You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem-solving. Not only will you partner with our Merchants, but you will work with Account Owners and own a book of business as their support contact. You will be a part of a program to shape support as a differentiator in the marketplace through high-quality, white-glove service. You're excited about this opportunity because you will… Collaborate and troubleshoot important issues for Merchants via phone and web Build relationships with Merchant partners by being the main contact and expert for a portfolio of Merchants spanning Enterprise and small - medium businesses Promote retention and overall Merchant success through white-glove service Perform daily phone outreach to proactively resolve issues for Merchants Prioritise and escalate issues in partnership with our teams Managing conflicting deadlines, ensuring cross-functional collaboration Have a solutions-focussed mi

Xendit is the financial technology platform built for businesses that move fast. We give companies one unified platform for payment acceptance, payouts, treasury and financial services, replacing fragmented local integrations with a single infrastructure layer. We serve businesses of every size, from high-growth startups to global enterprises, processing high-volume transactions across Southeast Asia and beyond, with more markets on our global expansion roadmap. About the Job As a key technical leader, you will drive customer trust and company growth by bridging Operations, Product, and Engineering to solve our most complex technical escalations. In this role, you will own high-impact incident management, establish robust troubleshooting standards, and turn recurring operational challenges into scalable, automated solutions. Facing the fast-paced challenge of resolving critical merchant issues, your leadership will optimize operational efficiency, elevate team capabilities, and directly shape product improvements to support our long-term scale. Minimum Qualifications 5+ years of experience in technical support, product support, software engineering, solutions engineering, or a related technical domain, with demonstrated experience handling complex technical issues and customer-impacting incidents. Proven experience leading people, teams, or complex technical/operational programs, with the ability to coach team members, manage performance, and drive accountability. Strong technical understanding of software products and systems, including experience with areas such as APIs, system integrations, databases, scripting/automation, troubleshooting, or software development. Candidates with hands-on experience in technical leadership, or similar technical roles are highly valued. Strong experience in structured troubleshooting, root cause analysis, incident investigation, and identifying scalable solutions to prevent recurring technical issues. Excellent communication

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. Position located in Philadelphia/NJ territory. This role is designed for high‑performing sales professionals who excel in a relationship‑led environment. You will be responsible for driving Merchant Services revenue growth across a local geographic territory, supporting Business Banking clients with $1–10MM in annual revenue. Success in this role requires a balance of proactive external prospecting and leveraging bank / banker relationships. You will generate new opportunities through targeted outreach, referrals from Business Banking Relationship Managers (BBRMs), and effective use of CRM insights which position Merchant Services as a critical component of the client’s broader financial strategy. Key Responsibilities · Prospect and acquire new Merchant Services clients within the Business Banking segment · Partner closely with BBRMs and other bank stakeholders to uncover opportunities and deliver integrated solutions · Execute discipl

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Merchant Fraud Analyst We are looking for an ambitious analyst to join our Merchant Fraud team. As part of the Merchant Fraud team in Amsterdam you will be working closely with Compliance, Product and other Merchant Operations teams. As a Merchant Fraud Analyst you will be responsible for identifying, investigating, and preventing fraudulent activities related to our acquiring, banking and issuing services. Your expertise will contribute to maintaining the integrity of our platform and ensuring a secure and trustworthy environment for our users. The Merchant Fraud Team is responsible for detecting and mitigating fraudulent activity, to reduce risk at scale for Adyen and its customers. What you’ll do Monitor and investigate transaction patterns, account activity, and user behavior patterns to detect and mitigate fraudulent activity in real-time. Assist in the development and optimization of fraud detection systems and tools, suggesting improvements and enhancements as needed. Develop and optimize policies and procedures for fraud incident response, root cause analysis, funds recovery and communication protocols. Manage fraud recall handling, coordinating with banks and networks to recover funds where possible. Stay up-to-date with the latest fraud trends, techniques, and technologies to continuously enhance fraud detect