Merchant Support Jobs

About the Team The Outside Account Management team at DoorDash partners with restaurant merchants to help them grow simply and profitable on the platform. Our mission is to support merchants throughout their journey – ensuring a positive experience while also helping them unlock meaningful growth opportunities. We work closely with merchants to understand their goals, solve operational challenges, and recommend growth strategies that fit their business – balancing thoughtful partnership with commercial impact. About the Role As a Strategic Partner Manager II (SPM) , you will own and grow relationships with a portfolio of SMB restaurant partners, operating with a high degree of autonomy and strategic judgment. You’ll lead complex, high-impact partnerships focused on driving long-term growth, profitability, and retention for merchants on the DoorDash platform. In this role, you’ll move beyond day-to-day account management to guide more strategic merchant conversations—helping partners think holistically about growth, operations, and how to scale their business with DoorDash. You’ll proactively adapt account plans as opportunities and challenges emerge, identify and address risks early, and consistently drive measurable outcomes across your book of business. Beyond your own accounts, you’ll play an influential role across the team — serving as a voice of the merchant internally, shaping cross-functional initiatives, and sharing best practices that elevate how DoorDash partners with restaurants at scale. You’ll report to a regional manager within Outside Account Management. We expect this role to be flexible, with time split between traveling to merchants and additional flexibility to work remotely from home or a DoorDash office. You’re excited about this opportunity because you will… Own and grow strategic partnerships: Manage a portfolio of SMB restaurant partners, consistently driving measurable growth, retention, and satisfaction Lead advanced merchant s

Job Description The Sales Development team at Cash App is responsible for creating and qualifying the demand that drives revenue to our core consumer payments businesses, Afterpay and Cash App Pay, giving our Merchant partners access to the largest and most engaged network of next generation consumers. Sales Development is where many of our best-fit merchants first hear from us, and where we create the pipeline our sales organization converts. We are looking for an experienced, operationally rigorous, and highly collaborative Head of Sales Development to unify and grow this program in North America & the United Kingdom. This is a newly created role, and the first time we will have led this function across markets. We have real capability in place today, with teams across the US and the UK, generating pipeline our sales organization converts, supported by playbooks and processes that work in their markets. The opportunity in front of us is to bring these teams together into a single global function and scale what is already working: shared standards where they help, one consistent view of performance, and the compounding advantage of teams learning from each other rather than solving the same problems separately. Our core motion today is SMB and there is significant opportunity to extend our more nascent upmarket motions into full-fledged parts of the program. A successful candidate thrives in a fast-paced environment, brings a well-formed point of view on how a modern sales development function should be structured and scaled, and pairs that with the judgment to understand an existing motion deeply before evolving it. You are fluent in the measures that genuinely predict pipeline your sales teams convert rather than the activity metrics that are easiest to report, and you are comfortable building the reporting and inspection rigor that a global function requires. This role requires an effective influencer who can operate across a distributed and matrixed organiz

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Product Management Overview Mastercard Merchant Cloud and Acceptance represent core strategic priorities for the Asia Pacific region. Our mission is to empower acquirers, merchants, payment service providers (PSPs), and payment facilitators by delivering seamless, best-in-class experiences across both digital and in-person commerce. We aim to position Mastercard Merchant Cloud as the leading platform for acceptance. As an integral part of Mastercard’s regional growth strategy, this role will support sales initiatives across Asia Pacific. Key responsibilities include conducting market research and benchmarking, contributing to go-to-market planning, supporting solution commercialization, and engaging in client-related activities. The individual will collaborate closely with cross-functional teams—including Product, Operations, Delivery, Compliance, Legal, Marketing, and other internal partners—to drive execution and deliver strategic outcomes. Role - Support the identification and assessment of potential opportunities for Merchant Cloud across APAC through data analysis and insight generation. - Conduct customer segmentation and lifecycle analysis to identify indicators of expansion, cross-sell, or product adoption potential - Analyze transaction characteristics and market data to suppo

About the Team At DoorDash we’re building the industry’s most scalable and reliable delivery network to support our three-sided marketplace of consumers, merchants, and dashers. TPMs on our Engineering teams provide fundamental support to the underlying technology services as well as the engineers building these services. It’s no simple task, but it wouldn’t be interesting if it was! About the Role Platform Services is one of DoorDash’s organizations responsible for extending DoorDash beyond the consumer marketplace. The team owns three distinct business lines: Drive, a white-label delivery API that enables external businesses to access DoorDash’s delivery network; Parcels, which provides last-mile logistics for retailers and merchants; and Enterprise (DoorDash for Business), a b2b product suite powering corporate meal programs and large ordering for organizations of all sizes. We are looking for a Senior Technical Program Manager to help scale Platform Services. You will lead important engineering wide initiatives across Enterprise, Drive, and Parcels, working with Engineering, Product, Operations, and business leaders to deliver dependable, extensible logistics capabilities for external businesses. Programs will span backend services, partner and merchant integrations, operational tooling, and platform interfaces. They require strong technical judgment, cross organizational coordination, stakeholder management, and ownership of results. You will report into the centralized Technical Program Management team in Engineering. You're excited about this opportunity because you will… Drive Platform Services’ Most Strategic Programs - You will partner closely with Engineering and Product leadership, Strategy & Operations, and cross-functional teams to turn Platform Services’ strategy into executable technical programs. The portfolio spans Drive (DoorDash’s white-label delivery offering), Parcels (last-mile logistics for merchants and retailers), and Enterprise (DoorDa

Role Summary: The Relationship Manager is responsible for the direct sale of health insurance to customers within an assigned market territory in Delhi NCR. The role sources business across three parallel channels — the Paytm Merchant base, open-market prospecting, and customer referrals — and owns the end-to-end customer journey, from the first conversation through to policy issuance. This is a field-based role carrying an individual sales target. The incumbent is expected to actively cover the assigned territory, cultivate merchant relationships, conduct structured needs-based conversations, address customer objections, close cases, and support the customer through documentation, medical examinations, and final issuance. Key Responsibilities: Engage Paytm Merchants within the assigned territory to introduce health insurance offerings and develop relationships through consistent, repeated interactions. Independently prospect in the open market across individuals, families, salaried professionals, and small business owners to generate new business. Systematically generate referrals from issued customers, engaged merchants, and personal networks, ensuring a referral request accompanies every policy delivery. Conduct a thorough needs analysis for each prospect and recommend the most appropriate product from the approved insurer panel. Manage customer objections effectively, close cases, and ensure complete and accurate documentation is collected at the point of sale. Minimise free-look cancellations by ensuring customers purchase products that genuinely meet their needs and that they fully understand. Pre Requisites: Minimum of one year of experience in Health Insurance or General Insurance. Prior experience in Direct Sales is mandatory. Graduate degree in any discipline (minimum qualification). Strong communication, interpersonal, and relationship-building skills. Local candidate with an established presence in, and understanding of, the Delhi NCR mar

About the Team We help Merchants access the financial products they need to grow and operate their businesses. DoorDash Capital is one of the company's fastest-growing bets, and our team owns the full growth engine from identifying unmet Merchant needs to launching products and scaling them. We obsess over how to deliver more value to Merchants through our platform and our financing partnerships, and we measure ourselves on adoption, revenue, and Merchant outcomes. About the Role You will report to the Director, S&O New Business on our DoorDash Capital team and own the growth of one of our newest bets with a key partner in the financing space. This is a 0-to-1 growth role: you'll take an early product and scale it to maturity by driving adoption, conversion, and revenue. You will have support from product, engineering, sales, and marketing. The ideal candidate is energized by finding growth levers, moving fast, running experiments, and learning from data in a high-velocity environment. You’re excited about this opportunity because you will… Strategize – Understand the needs of our Merchants, prioritize those needs by impact, and create solutions with cross-functional partners Build – Drive the implementation of new product features and processes for managing Merchant financial products Construct - Navigate in an ambiguous environment and bring structure to undefined opportunities. There won’t be playbooks or templates, instead you will create them. Analyze – Leverage data whenever possible to inform your hypothesis and convince cross functional partners. Influence – Work cross-functionally with our Product, Engineering, Sales, Marketing, Finance, and Business Development teams to align on a path forward and bring these products to market We’re excited about you because… You have 4+ years of experience in strategy & operations / product management / investment banking / management consulting / mergers & acquisitions or relate

About the Team At DoorDash we’re building the industry’s most scalable and reliable delivery network to support our three-sided marketplace of consumers, merchants, and Dashers. Security is paramount to the success of our business, and DoorDash Security aspires to be the world’s most admired security team. We are committed to building the world's most trusted on-demand, logistics engine for delivery! We're expanding our team of great minds to help us secure and maintain a 24x7, no downtime, global infrastructure system that powers DoorDash’s multi-sided marketplace of consumers, merchants, and dashers. About the Role Our Security Engineering team is looking for an Engineering Manager, Proactive Security to set and lead the technical direction for Security Product Engineering at DoorDash globally. You will be a part of our inclusive, collaborative global team responsible for building “paved road” Security Product controls directly into our Customer, Merchant and Dasher products to ensure a safe, secure and resilient delivery network. This is a US remote position reporting directly to the Director of our Security Engineering team. You’re excited about this opportunity because you will… Set and execute the technical vision for Security Product Engineering Pods, Bug Bounty and Vuln Management teams, ensuring alignment with DoorDash business objectives. Lead the overall Security Product Engineering, Bug Bounty and Mythos era Vulnerability Management direction and roadmap execution. Coach and mentor highly skilled engineers as a “player-coach” leaning in to understand Customer, Merchant and Dasher security problems at the lowest level and lead the team to build the right proactive controls. Success is not measured in shipping code, it's measured in annihilating and improving classes of vulnerabilities. Partner cross-functionally with Product Engineering, Legal, Security Engineering Platform, Data teams and XFN partners to build “paved road” proactive sec

About the Team At DoorDash we’re building the industry’s most scalable and reliable delivery network to support our three-sided marketplace of consumers, merchants, and Dashers. Security Engineering is paramount to the success of our business, and DoorDash Security aspires to be one the world’s most admired Security Engineering team. We are committed to building the world's most trusted on-demand, logistics engine for delivery! We're expanding our team of great minds to help us secure and maintain a 24x7, no downtime, global infrastructure system that powers DoorDash’s multi-sided marketplace of consumers, merchants, and drivers. About the Role Our Proactive Security Engineering team is looking for a Staff Security Engineer, Proactive Security to execute on AI Security Product Engineering following a forward deployed engineering Pod model. You will be a part of our inclusive, collaborative forward deployed engineering team responsible for building “paved road” Security Product controls directly into our AI surfaces for our Customer, Merchant and Dasher products to ensure a safe, secure and resilient delivery network. This is not a classic Product Security role performing reviews and operating platform products, this is a forward deployed model where we operate in Pods that focus on domain code bases to build and ship AI Security Products including Hardened Product Agents, AI Guardrails, MCP Gateways and many upcoming AI Hardening initiatives. This is a US remote position reporting directly to the Manager of our Proactive Security Engineering team. You’re excited about this opportunity because you will… Co-lead the technical direction and roadmap for secure and responsible building of AI Security Products at DoorDash. Partner cross-functionally with Product Engineering, Legal, Security Engineering Platform, Data teams and XFN partners to build “paved road” proactive security controls that enable secure by design AI products into DoorDash eco-system. Examp

About the Team DoorDash’s mission is to grow and empower local economies. By building intelligent, last-mile delivery technology for local cities, DoorDash connects people with the local businesses they care about — helping grow businesses and the communities that support those businesses. To further this mission, we’re looking for a marketer who will sit at the intersection of growth, brand, product, and operations, to develop integrated marketing strategies for our merchant business at DoorDash. The integrated marketing team is a group of marketing generalists responsible for translating business goals into marketing strategies and serving as the general manager across the organization to bring those strategies to market. About the Role The B2B Performance Marketing team is looking for a strategic, entrepreneurial, and data-driven marketer to grow DoorDash's Marketplace. This role will support DoorDash's growing Software-as-a-Service (SaaS) business, with a primary focus on SevenRooms and additional support for DoorDash Commerce Platform. Reporting to the Senior Manager, B2B SMB Marketplace & SaaS Performance Marketing, you'll develop and execute global paid media strategies designed to drive merchant acquisition, product adoption, and revenue growth. You'll build integrated media plans, manage account-based marketing (ABM) initiatives, lead experimentation across channels, and identify opportunities to drive incremental pipeline through data-driven optimization. We're looking for someone with a proven track record of thriving in a fast-paced environment with a "roll up your sleeves" attitude, strong bias for action, and an ownership mindset. The ideal candidate is equally comfortable thinking strategically about long-term growth opportunities while diving into campaign performance, analytics, experimentation, audience strategy, and measurement to uncover actionable insights. They are highly organized, collaborative, and passionate about using paid media

About Paytm Europe Merchants deserve better from their payments provider: fairer pricing, faster settlement, easier tools, and support from a partner that understands their business. Paytm Europe Payments S.A., backed by One97 Communications Limited, one of India's largest fintech groups, is building a merchant payments business in Europe. We are starting with Luxembourg and are currently in the early stages of shaping our product, go-to-market approach, merchant outreach, and local market understanding. We are looking for motivated interns who are curious, proactive, and excited to be part of building something from the ground up. About the Internship Duration: 6 months Location: Luxembourg Type: Internship As a Market Intelligence Intern, you will help Paytm Europe better understand Luxembourg's merchant market: visiting local businesses, speaking with merchants, collecting information on how they accept payments today, and helping the team spot opportunities. This is a hands-on role, split between the field visits and desk research. What You'll Be Doing ● Visit merchants across Luxembourg: restaurants, cafés, retail shops, convenience stores, fuel stations, and other small businesses. ● Ask merchants how they currently accept payments, which provider or card machine they use, and what works well and what does not. ● Record findings in a structured format: merchant name, location, business type, payment method, provider, and key pain points. ● Support desk research on Luxembourg's payments market: local providers, pricing models, card machines, and merchant reviews. ● Identify common challenges: payment costs, settlement delays, onboarding friction, hardware or reporting issues. ● Explore where AI or tech tools could help merchants: marketing, invoicing, inventory, reporting, loyalty, scheduling. ● Write findings into simple weekly summaries for the team. ● Coverage areas: Luxembourg City, Kirchberg, Cloche d'Or, Esch-sur-Alzette, Differdange, Dude

About the Team Partner Managers are the face of DoorDash to some of our most valuable merchant partners. You'll work directly with business owners, bringing an action-oriented mindset and a relentless focus on growth. Your book of business is yours to own — you'll build deep relationships, identify opportunities, and do whatever it takes to help your merchants win on the platform. About the Role Partner Managers own the overall relationship with restaurant owners on an ongoing basis. Typical responsibilities include upselling incremental products and services to our existing business owners to help their businesses accelerate to new levels, holding periodic business check-ins, making/implementing operations improvements, troubleshooting product-related bugs, recommending marketing strategies, and ensuring high levels of satisfaction and retention on the account as a whole. PMs have a broad scope, and jump in to help business owners wherever and however they can. Reporting to the Manager, Regional Partner Strategy, you will play a crucial part in promoting DoorDash's suite of products through high-volume phone calls and emails. You’re excited about this opportunity because you will… Work with businesses to establish important goals and goals for their business. Manage merchant relationships across your region, while building towards business goals Refine sales messaging, prospecting, qualifying, and closing techniques Communicate with merchants by phone and email on an ongoing basis to monitor and support progress toward their goals Deliver quarterly business reviews that highlight important wins and opportunity areas Reduce instances of churn, while identifying and supporting new store expansions Advocate internally for how to best solve your merchant’s objectives Collaborate with internal growth teams to identify the best opportunities for merchants in your book of business to expand their sales We’re excited about you because… You have 2+ years of succ

About Paytm Europe Merchants deserve better from their payments provider: fairer pricing, faster settlement, easier tools, and support from a partner that understands their business. Paytm Europe Payments S.A., is being established in Luxembourg, backed by One97 Communications Limited, one of India's largest fintech groups, with the ambition of transforming how SMEs across Europe accept and manage payments. Following launch in Luxembourg, the business will expand into Germany, the Netherlands and other European markets. Our success will depend not only on our technology, but on building Europe's highest performing commercial sales team. Role Purpose The Chief Commercial Officer (CCO) will be responsible for defining and executing Paytm Europe's commercial strategy across Europe. The successful candidate will build and lead a high-performing organisation spanning field sales, partnerships, merchant acquisition, customer success and commercial performance. This is a foundational executive role responsible for creating the commercial engine that will drive Paytm Europe's growth from launch through multi-country expansion. Key Responsibilities Develop the Commercial Strategy - Define and execute Paytm Europe's commercial strategy aligned with the company's long-term vision. - Identify new markets, customer segments, strategic partnerships and revenue opportunities. - Develop scalable go-to-market strategies for each European market. Build the Sales Organisation - Recruit, develop and lead a best-in-class field sales organisation. - Work closely with the Commercial Talent Acquisition Manager to establish the Paytm Sales Academy. - Create a high-performance culture focused on customer outcomes and disciplined execution. Merchant Acquisition & Growth - Drive merchant acquisition, activation and retention across all markets. - Develop strategies to maximise merchant lifetime value and customer satisfaction. - Ensure sales activities remain aligned with regulatory and c

At WooCommerce , we’re on a mission to democratize commerce. Millions of merchants around the world build their businesses with our open-source platform, and we’re scaling how we support them. Specifically, we’re scaling our B2B merchant acquisition efforts and are looking for a Senior Revenue Engineer to help build our Revenue Operations function largely from the ground up. This role goes beyond optimizing what exists today: it involves designing systems, processes, and data foundations that don’t yet fully exist, while ensuring they can scale thoughtfully over time. You’ll partner closely with Sales and Customer Success leadership as a trusted operational and analytical partner, helping establish the foundations that enable clear decision-making, effective execution, and predictable growth. This is a senior individual contributor role with significant ownership and influence. Your work will directly shape how we operate today and how we scale going forward. What You’ll Do First 90 days: Build core dashboards, identify process/data gaps, establish remediation plans. First 180 days: Create capacity and territory models, map the full tech stack and integrations, define the attribution model. First 12 months: Achieve predictable forecasting (within ±10%) and establish a scalable enablement foundation. Day to day, Week to week, Month to month Systems & Data Foundation Own vendor relationships, tools, and integrations (Salesforce, Gong, ChiliPiper, etc.). Establish data quality standards, access controls, and governance practices. Build durable dashboards and ad hoc reporting that clearly answer “where are we vs. target?” Perform ongoing process and data gap analysis, prioritizing practical improvements while keeping long-term scalability in mind. Evaluate and implement technology or process improvements to support revenue growth. CS & Sales Enablement Operationalize CS function: customer health, churn prediction, renewal workflows, escalation paths, expansion p

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Revenue team The Revenue team drives Affirm's top-line growth through strategic partnerships, growth initiatives, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through Affirm's products. About the Role GTM Strategy & Operations takes product and pricing initiatives and creates commercially viable, operationally sound go-to-market motions. We partner with Product, Product Marketing, Legal, Rev Ops, and Pricing to design rollout groups, coordinate implementation, and equip the field — CSMs, AEs, and TAMs — with the processes they need to create world-class go-to-market. As an individual contributor, the Lead owns the go-to-market operations for a specific product line or segment end to end. You're handed the objective and you decide how to execute: building the target lists, assigning appropriate account actions, segmenting customers by contractual and pricing eligibility, and tracking adoption. You turn high-level product and pricing inputs into a plan a rep can actually execute. What You'll Do Own go-to-market operations for field teams executing on strategic initiatives — segmenting potential customers and managing the legal and pricing operations. Turn inputs from cross-functional stakeholders like Product, Legal, Risk, and Pricing into an executable process. Manage Affirm’s first-in-class AI contract dashboard for field teams to understand legal and pricing eligibility for product initiatives. Build and maintain the tools and playbooks the field

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Revenue team The Revenue team drives Affirm's top-line growth through strategic partnerships, growth initiatives, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through Affirm's products. About the Role GTM Strategy & Operations takes product and pricing initiatives and creates commercially viable, operationally sound go-to-market motions. We partner with Product, Product Marketing, Legal, Rev Ops, and Pricing to design rollout groups, coordinate implementation, and equip the field — CSMs, AEs, and TAMs — with the processes they need to create world-class go-to-market. As an individual contributor, the Lead owns the go-to-market operations for a specific product line or segment end to end. You're handed the objective and you decide how to execute: building the target lists, assigning appropriate account actions, segmenting customers by contractual and pricing eligibility, and tracking adoption. You turn high-level product and pricing inputs into a plan a rep can actually execute. What You'll Do Own go-to-market operations for field teams executing on strategic initiatives — segmenting potential customers and managing the legal and pricing operations. Turn inputs from cross-functional stakeholders like Product, Legal, Risk, and Pricing into an executable process. Manage Affirm’s first-in-class AI contract dashboard for field teams to understand legal and pricing eligibility for product initiatives. Build and maintain the tools and playbooks the field