Merchant Support Jobs

About the Team Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows in scale and scope of offering, the strength of our merchant services engine must grow with it. About the Role We are looking for a Premium Onboarding Partner (POP) to partner with our highest-value merchants to provide a best-in-class Merchant onboarding experience at DoorDash. As a Premium Onboarding Partner, you will play a crucial role within the Merchant Services team by providing our merchants with direct contact for all of their onboarding activities & needs. You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem-solving. Not only will you partner with our Merchants, but you will also work with Account Owners and own a book of business as their onboarding contact. You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service. You’re excited about this opportunity because you will… Leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure a defect-free onboarding Work directly with Merchants daily, helping to ensure flawless onboarding experiences Build relationships with Merchants by serving as a Single Point of Contact for all Merchant onboarding related concerns Promote retention and overall Merchant success by providing an unprecedented first impression of DoorDash’s service Prioritize and escalate issues in partnership with our teams Develop expertise in how DoorDash's systems and resources work and how to use them to promote positive outcomes for our Merchants Provide a best-in-class service experience to Merchants We’re excited about you because… You have 2 yea

As a Cards Experience Guide, you'll be the person who gives our users peace of mind every time they pay with their bunq card. Whether they need a refund, have a question about a transaction or want to dispute a charge, you'll make sure they get a fast, fair outcome they can count on. 👉 You'll review and issue chargebacks and refunds, handling every case with accuracy and care. Just as important, you'll keep our users informed from start to finish: what's happening, what comes next and if they need to do anything. That way they always feel confident and in control. Up for this? Kick off your application by taking our assessment and find out if bunq is your perfect match! 🍭 Take ownership As our Cards Experience Guide, you'll make the decision on tricky disputes such as incorrect deliveries, ATM issues and partial merchant refunds. Every decision has a real financial impact for our users and for bunq. Resolve chargebacks end-to-end: Investigate each case using transaction data, account history and merchant evidence. Reach a correct, well-reasoned decision within card scheme deadlines. Keep users informed: Send clear, honest and caring updates throughout their case. When we can't approve a dispute, explain why in plain language so they understand it the first time. Work smarter with AI: Use AI tools to research cases, spot patterns in disputes and feedback, and share insights that help the team fix root causes. You know how to investigate a case from every angle and use data and evidence to reach a fair, well-reasoned decision. You have a sharp eye for detail. You follow process steps carefully, pick the right reason code, and flag unclear cases instead of guessing. You can explain complex or disappointing outcomes in clear, warm and accurate writing. You use AI tools in your daily work, for example to summarize feedback data and suggest root causes rather than doing it by hand. You can see things from user’s point of view and care about giving them a fast, transpare

As a Chargebacks Expert, you will play a key role in protecting our users by ensuring Mastercard / Adyen disputes are handled accurately, fairly, and in line with Mastercard and PSD2 requirements. Taking end-to-end ownership of the chargeback process, you will leverage your expertise, together with AI, automation, and data-driven insights, to continuously strengthen our operations, scale our impact, and deliver a transparent, high-quality experience that gives users confidence every step of the way. Pro tip 💡: we love giving people a shot to grow into a role, but for this position Chargeback expertise is required. Take Ownership Maintain a single, central operational playbook and decision framework that defines the full end-to-end chargeback process from submission to closure. Define and track clear operational performance metrics to drive regular performance reviews and continuous improvement. Leverage AI and automation to streamline submission flows, support decision-making during investigations, and keep users proactively updated on their case status. Conduct regular gap analyses to identify structural inefficiencies and quality gaps, translating insights into actionable corrective action plans. Optimize the user-facing chargeback flow and communication templates to minimize friction and ensure clear, empathetic, and consistent support. Ensure full compliance with global payment regulations and card scheme rules, continuously updating guidelines to mitigate regulatory risks. You have an AI-first mindset: You love turning manual processes into scalable AI solutions, constantly seeking ways to automate operations and scale impact. You have deep Chargeback understanding: You possess strong expertise in chargebacks, cards operations, merchant disputes. You are a relentless problem solver: You hunt for the root cause of operational issues using data instead of opinions, ensuring permanent and systemic fixes. You possess a Get Shit Done mentality: You thrive on hands-

The Partner Success Specialist serves as the primary liaison between NMI's partners and internal teams, ensuring partners receive timely support and guidance throughout the merchant onboarding and account activation process. This role helps partners navigate merchant application submissions, resolves underwriting-related issues, provides support on residual payouts, pricing, and equipment inquiries, and coordinates across multiple internal departments to drive issue resolution. The Partner Success Specialist plays a critical role in partner growth and retention by proactively engaging assigned partners, removing barriers to merchant account approvals, and helping partners successfully board and activate merchant accounts. This is a remote role based in the US. About NMI NMI, a global leader in payment technologies, allows software and sales professionals to deliver payment innovations to their clients without having to build payment expertise in house. NMI enables our partners with choice, and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We're the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We're creative problem solvers who help visionaries smash through boundaries and think beyond what's possible so they can think about what's next. But we're not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. Our mission is to use our expertise to enable more payments, in more ways and more places. We provide ISOs, Fintech Innovators and Technologists the freedom to focus on what they do best, liberating them from restricted payment solutions and giving them access to the latest payment technology now and in the future. How We Work - Our Core Values Be a Good Person, It's Simple. We treat everyone fairly and with resp

About Paytm Europe Merchants deserve better from their payments provider: fairer pricing, faster settlement, easier tools, and support from a partner that understands their business. Paytm Europe Payments S.A., is being established in Luxembourg, backed by One97 Communications Limited, one of India's largest fintech groups, with the ambition of transforming how SMEs across Europe accept and manage payments. Following launch in Luxembourg, the business will expand into Germany, the Netherlands and other European markets. Our success will depend not only on our technology, but on building Europe's strongest merchant acquisition team. Role Purpose This is not a traditional recruitment role. The Commercial Talent Acquisition Manager will design, build and scale Paytm Europe's commercial recruitment capability, with a primary focus on hiring exceptional Field Sales Representatives. The role will also help establish the Paytm Sales Academy, ensuring that every recruit is assessed, onboarded, trained and developed into a high-performing merchant acquisition professional. Key Responsibilities Build the Recruitment Engine - Design a scalable recruitment process capable of supporting rapid European expansion. - Develop sustainable sourcing channels and talent pipelines. - Build recruitment processes that deliver quality, consistency and speed. Identify Exceptional Talent - Target commercially driven, resilient and coachable individuals rather than traditional financial services sales profiles. - Build relationships with colleges, universities, retail, hospitality and telecommunications sectors. Assess Talent - Design practical assessment processes including role plays, behavioural interviews, sales simulations and resilience testing. - Recruit people who can sell, not simply interview well. Develop the Paytm Sales Academy - Create structured onboarding and training programmes covering products, payments, compliance, CRM, objection handling and merchant engagement. - Su

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members globally and rapidly growing Over $300 million raised in funding 3,000 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE ROLE: Here at Tide, we are seeking a highly skilled and experienced Team Leader to oversee our Acquiring Transaction Monitoring team in our first line of defence with experience in transaction monitoring within the card acquiring space or merchant banking, with a deep understanding of fraud detection, compliance, and risk management. This role requires strong leadership skills, along with a deep understanding of fraud prevention, risk management, and compliance within the payments ecosystem. Your team will be responsible for the monitoring of the transaction and behaviours across our customer base, ensuring we put our genuine members first, whilst spotting and investigating potentially suspicious activity. This ro

About the Team Merchant Analytics helps DoorDash make better product, business, and go-to-market decisions through high-quality analytics, predictive modeling, experimentation, and strategic thought partnership. We work across some of DoorDash’s most important merchant and marketplace priorities, building the measurement, insights, and decision frameworks that improve outcomes for merchants and drive company impact. About the Role We’re hiring two Data Science Managers, each to lead a pod within Merchant Analytics and help shape high-priority product and business decisions. In this role, you will lead a team of data scientists, partner closely with Strategy & Operations, Product, Engineering, and business leaders, and turn ambiguous questions into clear recommendations that influence roadmap and plan outcomes. Success in this role means building a high-performing team, raising the quality and speed of decision-making, and ensuring analytics work is tightly connected to measurable business impact. You will report into Director, Data Science on our Merchant Analytics team in our Analytics organization. You’re excited about this opportunity because you will… Lead and develop a team of data scientists responsible for high-impact analytics, predictive modeling, and decision support tied to DoorDash’s most important product, business, and GTM priorities. Partner closely with Strategy & Operations, Product, Engineering, and business leaders to shape decisions, influence roadmaps, and improve plan-critical metrics. Define success metrics, build measurement frameworks and predictive models, and use experimentation and analysis to connect product and operational levers to business outcomes. Build a high-performing pod that balances analytical rigor, strong prioritization, and clear storytelling in a fast-moving environment. Scale reusable analytics frameworks, tools, models, and best practices that make the broader organization more effective over time. We’re excited

About the Role You will be a key driver of merchant growth and success for DoorDash's autonomous delivery partners. This is a hybrid role spanning merchant sales, onboarding, and ongoing success. You'll be on the frontlines helping new merchants join the platform while ensuring existing ones thrive. You'll work closely with account managers, merchants, and internal product teams to shape the merchant experience. You’re excited about this opportunity because you will… Pitch and onboard new merchants to drive autonomous delivery growth and adoption, through direct outreach and in coordination with account managers and sales teams Own end-to-end merchant onboarding and training, ensuring a smooth launch experience Conduct regular success check-ins and follow-ups with merchants to collect feedback and learnings that inform product development Maintain and manage merchant enablement in internal databases, ensuring data accuracy and completeness Support new pilot launches with enterprise partners, providing onsite assistance and closely tracking store performance to identify and resolve issues What We're Looking For 1-2+ years of function-specific experience in sales, account management, merchant success, or operations Bachelor's degree or equivalent experience Strong communication skills with experience managing relationships across multiple stakeholders Ability to travel to merchants to train staff and perform on-site audits to assess product performance and gather feedback Comfort working in a fast-paced, ambiguous environment with a bias toward execution Compensation Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) pl

About the Team The SMB Sales team has been the face of DoorDash to our merchant partners since our founding in 2013. Stationed locally, this team creates deep partnerships with local and regional merchants in any given geography. The Commerce Platform team specifically is on a mission to redefine and reshape the hospitality industry for restaurant operators both on and off the DoorDash delivery marketplace. We are disrupting the current landscape by opening the door for hospitality operators to a new frontier of streamlined operations, customer insights and relationship management across all channels - from walk-in to at home delivery. About the Role As a Sales Manager for our In Store business, you will be responsible for leading a team of regional Account Executives, driving the sales performance to both existing and new DoorDash restaurant partners and is the main input to the growth of our In Store business You do this through hiring, developing, and performance managing great talent, as well as building an inclusive and motivating work environment. As an early member of our growing business line, you will be asked to help build the foundational components of our sales motion to scale globally. This position will report to the Senior Manager, Sales - In Store and will lead team members in key strategic markets in the US. This role will be remote but will require travel to your key markets for both organization and restaurant sales support as needed. You’re excited about this opportunity because you will… Build and Grow a High-Performing Team : You'll be responsible for sourcing, interviewing, and hiring top talent to scale the team, while also assessing team strengths and weaknesses to provide tailored management. Drive Strategic Sales Performance and Regional Integration : You will actively support front-line sellers, ensuring consistent input quality, coaching for success, and assisting on critical deals while integrating the sales team

About Paytm Lending Paytm’s Lending marketplace connects millions of consumers and merchant partners with top NBFCs and banks across Personal Loans, Merchant Loans, Postpaid, and Credit Cards. We build cutting-edge financial products powered by real-time risk modelling, seamless distribution, and high-volume transaction processing. Role Overview We are seeking an energetic, analytical, and business-focused Manager – Business Finance to join our Lending Finance team. In this role, you will act as a key financial partner to business leads, product managers, and risk teams across Personal Loans, Merchant Loans, and Credit Cards portfolios. You will be responsible for driving financial planning, developing bottom-up revenue models, tracking portfolio yields/costs, and delivering actionable insights to the CFO and CEO to maximize profitability and operational efficiency. Key Responsibilities 1. Revenue Modelling & Portfolio Economics - Build, maintain, and refine end-to-end financial & revenue models for lending products (Merchant Loans, Personal Loans, Postpaid). Model monthly/daily interest accruals, processing fee (PF) yields, First Loss Default Guarantee (FLDG) provisions, collection costs, and Cost of Funds (COF) across diverse lender partners. - Conduct scenario modelling (AOP vs. Actuals, MBR updates, Team Plans) to assess the impact of take-rate changes, volume mix shifts, and credit policy tightening. 2. Business Partnering & Decision Support - Act as a co-pilot to Business Heads to evaluate new commercial constructs, lender tie-ups, and product feature launches. - Analyze unit economics (Revenue per Disbursed/Booked Card, Net ROI, Take Rates, Risk-Adjusted Returns) at a product and lender level to guide business strategy. - Analyze risk vs. return trade-offs (GCL vs. Net ROI) across partner lenders to optimize portfolio allocation. 3. Financial Planning & Analysis (FP&A) - Lead the Annual Operating Plan (AOP) creation, monthly business reviews (MBR), and q

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. About the team Agent Experience builds the AI-powered backend services that power agent-assist tooling on our Astra support surface — helping support agents resolve customer, merchant, and Dasher issues faster. We sit at the intersection of LLM-backed product features and high-volume, latency-sensitive support infrastructure. What you'll do Build and maintain backend services for agent-assist features on Astra, taking on feature-level work with increasing independence. Translate requirements into working code: design the feature-level approach, write an RFC when the change affects other engineers, and implement it end-to-end. Integrate with LLM-backed features — wiring up prompt/completion calls, handling provider responses, and validating output quality and correctness. Break down assigned project work into tasks, provide accurate estimates, and keep your own progress and dependencies on track. Apply AI tooling thoughtfully to your own workflow (coding, testing, review) and critically evaluate its output rather than taking it at face value. Participate in code review — both giving and receiving — to help the team hold a high bar for correctness, quality, and standards compliance. Collaborate with senior engineers and partner teams to clarify problem definitions, unblock yourself, and flag risks or blockers early. What we're looking for Solid backend engineering fundamentals in Go, with experience shipping and maintaining production services. Exposure to LLM-powered features in production (prompt/completion integration, provider APIs) is a plus — we'll ramp you up if you haven't worked with this directly. Ability to independently own feature-level work: from a

About the Team The SMB Sales team at DoorDash is on a mission to empower local restaurants and hospitality businesses to grow. We partner with operators to uncover business gaps, offer creative solutions, and drive long-term value through our merchant-first products. We’re a team of strategic thinkers, trusted advisors, and passionate relationship-builders who believe in the power of local business, and the technology that supports it. About the Role As an Account Development Executive, you’ll own a book of business and drive revenue growth through a mix of account expansion of current and newly acquired business. You’ll build trusted relationships with business owners and decision-makers, and you’ll work closely with teams across the business to make sure clients are set up for long-term success. You’re excited about this opportunity because you will… Grow your book. Drive upsell, cross-sell, and expansion within existing accounts to meet or exceed revenue targets.. Pitch and Close Upsells. Recommend solutions like advanced reporting or marketing tools that increase engagement and adoption of the platform. Sell consultatively. Understand each client’s goals and challenges, and match solutions to their needs. Collaborate Across Teams . Partner with Sales, Customer Success, Product, and Marketing to advocate for clients and drive successful outcomes. Lead Client Presentations. Deliver engaging presentations and product demos that showcase our value and educate clients on new capabilities. Build trusted relationships . Act as a strategic advisor to clients at all levels. Collaborate across teams. Work with internal partners to ensure a smooth handoff and a strong client experience. Forecast and report. Keep accurate pipeline records, forecast reliably, and share insights that help the wider team. We’re excited about you because… You have 3+ years in sales, account management, or a similar commercial role, with a proven record of meeting or exceeding revenue targets Yo

About the Team The DoorDash Mid-Market Grocery team manages the strategic vision, acquisition, and growth of the largest regional grocery partnerships across North America. About the Role The Grocery Partnerships Associate will support DoorDash’s efforts to acquire, grow, and deepen partnerships with grocers and CPG brands across the industry. As digital grocery continues to expand, DoorDash is investing to become a leading partner to the sector. Reporting to a Grocery Partnerships Manager, you will help drive strategic partner initiatives and support the growth of key merchant relationships. This role requires flexibility across remote work, in-office collaboration, and travel to meet with merchant partners. You’re excited about this opportunity because you will… Steer the development, adoption and scaling of new business opportunities Develop long-term business plans alongside our partners for their multi-channel customer strategies Maintain pitch decks and sales content to help create new business opportunities Build product testing and roll-outs on the ground with grocery and cross-functional team members Work with partners across DoorDash to align companywide resources to help build-out our partners' digital businesses We’re excited about you because… You’re Impact Motivated -- You have a natural desire to improve the overall business You’re Curious -- You love digging into low levels of detail to extract insights You’re Strategic -- You love to find the win-win in developing novel agreement structures to grow business with partners You’re Resourceful -- You are happy juggling many priorities concurrently and being creative with solutions to move fast You’re Collaborative - You enjoy working with lots of different people, both external and internal Qualifications: 3-5 years of account management, consulting, banking, or strategic partnerships in technology or high growth / early stage startups 3+ years of cross-functional operational experience Bach

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Compliance Officer We are looking for a highly organized, detail-oriented, and commercially aware individual contributor to join our Payments Compliance team as a Senior Compliance Officer for our Brand Integrity pillar. This role is focused on supporting the governance, execution, and continuous improvement of our brand-integrity programs, including network initiatives such as BRAM, VIRP, GRIP, and related oversight for complex merchant verticals such as payment facilitators, marketplaces, and other higher-scrutiny business models. You will work at the intersection of Payments Compliance, Risk, Commercial, Partnerships, Legal, and Operations to help ensure our brand-integrity framework is consistently applied, well-documented, and scalable across regions. This role is ideal for someone who enjoys structured problem-solving, cross-functional coordination, and turning policy and program requirements into practical execution. What you'll do Lead and coordinate program management activities across the Brand Integrity pillar, including network program tracking, escalations, remediation follow-up, documentation, and stakeholder coordination. Support the operational governance of card-network and alternative payment method related integrity programs, ensuring requirements are tracked, communicated, and implemented consistentl

About the Team The Sales Compliance team is responsible for ensuring revenue assurance and designing effective OTC compliance and controls across DoorDash’s and Deliveroo’s Merchant organization. The Sales compliance team is part of the larger Sales Strategy & Operations team, which accelerates productivity and develops go-to-market strategies and processes to support our sales organization. This group builds the engine and foundation for DoorDash to achieve the best selection for our platform and grow revenues across all business lines. About the Role We are seeking a Manager, Sales Compliance to build the vision and roadmap for DoorDash and Deliveroo’s Merchant revenue assurance program. This role will oversee our key revenue related SOX controls, which ensures all commission rate changes and merchant pricing terms are contractually supported, accurately configured in system, and correctly applied to charges. This role is responsible for overseeing monthly contract-to-system-to-charge reconciliations, investigating exceptions and partnering cross-functionally with product, engineering, accounting, legal and audit teams to remediate underlying root cause issues that help accelerate DoorDash and Deliveroo’s revenue growth. They will also demonstrate operating effectiveness for all order-to-cash controls to Accounting, Internal and External Audit. This role will support all of DoorDash’s and Deliveroo’s marketplace products, business lines and countries/geos. You will report to the Senior Manager, Sales Compliance. This role is hybrid, based in Vancouver, Canada. You’re excited about this opportunity because you will… Own the end-to-end effectiveness of key SOX revenue controls, holding the program to the standard of 100% of merchants charged correctly, 100% of the time Be accountable for the effectiveness of contract → system → delivery-level charge reconciliations, reviewing and challenging outputs to ensure accuracy, identify trends and assess risk areas