Operational Excellence Engineer Jobs

About the Role & Team Every AI insight, every experiment, every cohort at Amplitude starts with a query. Our in-house OLAP engine, Nova , processes trillions of events in real time — turning raw behavioral data into fast, trustworthy answers that power decisions for thousands of product teams worldwide. We’re entering a world where AI agents don’t just assist product teams — they ship features, run experiments, and make prioritization calls autonomously. What makes that possible is agents’ ability to verify their work against real product data continuously. That makes Nova the critical infrastructure in the loop, and as non-stop agents become the main source of queries, the demand on Nova’s throughput, correctness, and operational rigor grows dramatically. We’re looking for a Staff Software Engineer who wants to go deep on both the engine internals and the infrastructure underneath it. You’ll work across the full stack of a modern OLAP system — query planning and execution, columnar storage and encoding, distributed compute, caching, and cloud infrastructure — while driving meaningful improvements to performance, cost-efficiency, and reliability at scale. You’ll influence technical direction through your work, your design reviews, and your mentorship of other engineers on a team of ~10. This role is ideal for someone who finds real satisfaction in making a complex distributed system faster, cheaper, and more reliable — and who wants to do that work on a system that directly powers the product experience for thousands of customers. What You’ll Do Build and evolve core query engine infrastructure Work across Nova's query execution engine and distributed compute layer: query planning, columnar storage formats, encoding and compression, caching, and cluster-level resource management. Design and implement new capabilities as Nova expands to support more warehouse-imported data types, such as metrics, profiles, and dimensions. Design for high-throughput automated quer

About the Team The Outside Account Development team expands on existing DoorDash partnerships while identifying opportunities for further engagement, growth, and performance on our platform. We collaborate closely with merchants to understand their business needs, uncover revenue opportunities, and help them adopt new SaaS and operational solutions that fuel long-term success. Our team currently spans the U.S. and is composed of highly tenured sellers known for their collaboration, fast-paced execution, and commitment to building DoorDash’s next billion-dollar product line. About the Role We’re looking for a Strategic Account Development Executive to drive adoption of DoorDash’s growing suite of SaaS and platform tools through a primarily virtual, remote selling motion. In this role, you will own a full-cycle sales process — from discovery to pitch to close — conducted largely over Zoom, phone, and digital engagement tools, with occasional in-person meetings as needed. You will manage a high-volume, fast-moving pipeline, working from a defined quarterly book of business. specifically focused on SMB customers. This role requires exceptional organization, digital communication skills, and the ability to influence busy restaurant operators in a remote environment. As a virtual seller, you will leverage data, storytelling, internal tools, and thoughtful follow-up to deepen relationships with existing merchants and drive adoption of new SaaS offerings. You’ll collaborate closely with cross-functional partners, provide insights into product needs, and help shape the processes that will scale one of DoorDash’s fastest-growing product lines. This role is remote with minimal travel requirements, optimized for sellers who excel at building trust and closing complex deals without relying on frequent in-person engagement. You're excited about this opportunity because you will… Drive a complex, fast-paced, high-volume sales motion. Run a highly structured end-to-end sales workfl

We are looking to speak to candidates who are based in India for our hybrid working model. About MongoDB The database market is massive, and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing applications that people use every day. We are the leading modern data platform and continue to innovate at scale to support our customers and internal teams with world-class systems and experiences. About Team IT SaaS Engineering Team plays a critical role in optimizing MongoDB sales processes, streamlining customer interactions, and maximizing the efficiency of our sales efforts. By leveraging Salesforce, the team ensures that business users have the tools, automation, security, and governance needed to effectively manage customer relationships, support operational processes, and drive business growth. With deep expertise in Salesforce administration, platform governance, automation, and system operations, the team continuously enhances the Salesforce CRM platform to meet evolving business needs. The team partners closely with stakeholders across Sales Operations, Revenue Operations, Security, Compliance, and Engineering to deliver scalable, secure, and reliable Salesforce solutions. What you’ll do We are looking for a Senior Salesforce Administrator to manage and enhance the Salesforce CRM system supporting MongoDB’s Sales organization. Effectively work both autonomously and collaboratively across Salesforce platform administration, configuration, release support, security, and audit-related activities. Work closely with Tech Leads, Program Managers, Developers, DevOps teams, and Business Stakeholders to understand requirements and deliver scalable declarative solutions. Contribute across multiple functions including platform administration, CI/CD participation, release support, access governance, security improvements, and audit readiness. Ensure appropriate controls, documentation, and gover

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. Primary Job Role As a GOC Enterprise Support Engineer, you will play a critical role in maintaining the operational stability and efficiency of THG’s core systems. You will be responsible for managing major incidents, monitoring infrastructure, diagnosing issues, and collaborating with cross-functional teams to ensure seamless operations and rapid incident resolution. Duties & Responsibilities Deliver exceptional technical support via chat, tickets, and calls, ensuring prompt resolution and a world-class customer experience. Monitor THG websites and infrastructure using dashboards, wall boards, and Teams channels to ensure optimal performance and availability. Respond to critical alerts and collaborate with technical teams to triage and restore service. Manage, coordinate, and communicate Major Incidents (MIs), including stakeholder updates and post-incident reviews. Support change coordination activities, including impact assessments, scheduling, and communication. Log and respond to internal and external customer queries across multiple channels. Contribute to the development and refinement of operational processes and documentation. Participate in continual service improvement (CSI) initiatives to enhance service quality and operational efficiency. Collaborate within a 24/7 shift rotation to ensure consistent coverage and support. Meet SLAs and individual KPIs for incident resolution and service delivery. Identify and implement opportunities for process and service improvem

Who we are Lab37 Robotics , is a technology company focused on the development and deployment of robots designed specifically for direct-to-customer food production. Our mission is to revolutionize the food industry by creating innovative robotic solutions that enhance efficiency, quality, and customer satisfaction. We are passionate about pushing the boundaries of technology to deliver cutting-edge products that meet the evolving needs of our clients. What you’ll do As a Hardware Test Engineer at Lab37 Robotics, you will design, execute, and automate tests that prove out our system per NSF requirements and are reliable, and durable in real kitchens. You’ll translate food safety standard and operational best practices into clear test requirements, build fixtures and rigs (often with Raspberry Pi/Arduino or similar), and instrument systems with temperature, humidity, and other environmental sensors. Your work will uncover failure modes, validate component lifecycles, and drive design improvements that elevate product quality and guest experience. Responsibilities Convert food safety and regulatory requirements into testable specifications, acceptance criteria, and traceable test plans/protocols. Design and build test fixtures/rigs using Raspberry Pi/Arduino (or similar) for sensor logging, control, and automation. Execute environmental, thermal, humidity, ingress, cleaning/chemical exposure, wear/abrasion, and lifecycle/MTBF tests; analyze results and document findings. Develop automated data-logging and reporting for temperature/humidity profiles, duty cycles, etc. Run component and subsystem endurance testing (motors, augers, valves, seals, electronics) to characterize failure modes and recommend design or supplier changes. Partner with engineering and supply chain to resolve issues and conduct root-cause analysis. Maintain lab safety, calibration, and test asset management; publish test reports. What we’re looking for 3+ years in hardware/product val

About the Team Security is at the foundation of OpenAI’s mission to ensure that artificial general intelligence benefits all of humanity. The Security team protects OpenAI’s technology, people, and products. We are technical in what we build but are operational in how we do our work, and are committed to supporting all products and research at OpenAI. Our Security team tenets include: prioritizing for impact, enabling researchers, preparing for future transformative technologies, and engaging a robust security culture. About the Role We are seeking a Software Engineer, Security Observability to join our Security team. In this role, you will be responsible for building secure, scalable systems that enhance our security observability infrastructure. Leveraging your strong engineering skills, you will collaborate with cross-functional teams to develop, deploy, and maintain robust software solutions that support our security and detection capabilities. This role is open to remote employees, or relocation assistance is available to one of our OpenAI offices in San Francisco, Seattle, or New York City. In this role, you will: Design and develop scalable software systems that facilitate security observability across our infrastructure. Build and maintain data pipelines that centralize and store security-relevant data from diverse sources. Proactively improve the resilience and reliability of data systems to ensure high platform availability Collaborate closely with Detection & Response (D&R) and other security teams to reduce the company’s security risk. Contribute to data engineering in support of forensic investigations and compliance efforts. You might thrive in this role if you have: Strong software engineering experience, with proficiency in programming languages such as Python, Golang, or similar. A background in infrastructure as code, with experience using tools like Terraform and working with cloud platforms such as Azure. Experience with building and main

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Solutions Architecture team works with our largest, most complex users to understand their technical requirements and map those to Stripe technology. As a Solutions Architect, you'll partner with Sales to technically qualify new business opportunities, demonstrate the art of the possible with the Stripe Platform, and design robust technical solutions to enable payment transactions, manage money movements, and simplify financial operational processes. What you’ll do You are an experienced technologist with a blend of technical depth and strong business consulting skills. You can write code, but prefer to spend your time working with users to create Stripe solutions to support customer business objectives in complex, mission critical environments. You'll think strategically about the art of the possible for the user’s business, and be able to clearly articulate that in a way that informs and builds confidence in Stripe’s technology. You should be able to engage and motivate cross-functionally both internally and within our customer’s organisations at all levels, from Cx to Product Engineering. You'll have a track record of delivering outstanding customer results as part of a pre-sales team, but a history of deep technical work that gives you the ability to be credible with any audience. Responsibilities Engage with Chief Technical Officers, engineering leads, and other technical leads at key users to share technology roadmaps, demonstr

MongoDB’s Storage Layer Services (SLS) team is re-architecting the MongoDB cloud storage layer and sits at the heart of our next-generation cloud storage architecture. This relatively new team is building performant, multi-tenant distributed storage services that both enhance today’s Atlas storage stack and enable more customer workloads to run more efficiently. As the Site Reliability Engineering Manager for SLS, you will partner with the teams building these storage services to define SLOs, shape capacity plans, and ensure the reliability, durability, and operational safety of the storage layer that underpins Atlas. You’ll help grow and lead a small, senior team of SREs as founding members of this organization, playing a crucial role in executing on a multi-year roadmap for MongoDB’s cloud storage architecture. We are looking to speak to candidates who are based in Dublin for our hybrid working model. Responsibilities Build and lead a team of 6-8 engineers, fostering a positive culture, handling career growth and performance conversations, and proactively removing blockers Define and drive a clear technical vision and comprehensive roadmap for our multi-tenant distributed storage systems, balancing long-term strategic infrastructure goals with immediate engineering needs Contribute through hands-on technical work, such as leading architectural design reviews, reviewing PRs, and stepping in to guide the team through complex operational challenges Act as the primary liaison for the Storage Layer Services SRE team, collaborating closely with other engineering leaders to ensure platform alignment and manage stakeholder expectations You may be a good fit if you Have 10+ years of experience working on software and operating distributed systems, with 2+ years managing engineering teams Possess a customer-focused mindset, treating internal developers as your primary users Value efficiency in processes and operations, and have a track record of optimizing team workflows Pr

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role The primary purpose of our AI Transformation Architect team is to accelerate the adoption and realization of value from our AI platform by embedding within our most strategic customer accounts. You will be the crucial link that translates complex business challenges into validated, high-impact Agentic AI solution desig

About Paytm Group: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. OVERALL ROLE: The Technical Manager will (lead a team to) manage the day-to-day M&E Operations and activities for the assigned property/facility, and be the on-site key point of contact for key location stakeholders. The role will assume overall responsibility for site budgets, accounting and finance, maintenance and operations, contract services, purchasing of material, equipment & supplies, occupancy services and helpdesk. MAJOR RESPONSIBILITIES ▪ Operations Management: ● Establish Engineering & Operational procedures and roll out the same for site staff ● Establish contacts with local authorities on the facility related issues and maintain the relationship. Responsible for all legal & authorities related compliances pertaining to facility & engineering systems ● Plan and manage the budgets for Engineering & Operational contracts ● Carry out Technical Audits for all installations at periodical intervals ● Review the maintenance/service practices of M&E Contractors to deliver quality work practices in line with the manufacturer recommendations ● Plan & take responsibility for smooth operations of all Mechanical, Electrical, Plumbing installations and Civil works pertaining to the facility ● Responsible for planning a critical spares list for all installations as per manufacturer's recommendations and inventory ● Responsible for development of all maintenance related schedules and shutdowns in consultation with Clients / OEMs ● Periodically inspect the logbooks, checklists and PPM schedules for a better management of Engineering systems ● Work towards the 'ZERO' down time and set

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. The TSE Technician – HBM Probe supports Test Solutions Engineering (TSE) activities for High Bandwidth Memory (HBM) products at wafer probe. The role executes operational, data, and system‑level tasks that enable efficient HBM probe evaluations, production releases, and yield/debug activities , working closely with TSE engineers across NPI and high‑volume manufacturing phases. This position is critical in supporting fast‑paced HBM development cycles where tight execution, data discipline, and cross‑functional coordination are essential. Key Responsibilities Support HBM probe activities by executing requests from TSE engineers, including: Evaluation and production lot assignment, tracking, and coordination Lot handling, status monitoring, and execution follow‑up Attribute tagging, traveler setup, and hold / release execution Support experiments and investigations related to: Yield improvement Test time optimization Test errors and probe‑related issues Perform data mining and generate reports with basic analysis to support: Engineering debug and root‑cause investigations NPI learning cycles and ramp readiness Production

Who are we? FalconX is a pioneering team of operators, investors, and builders committed to revolutionizing institutional access to the crypto markets. Operating at the intersection of traditional finance and cutting-edge technology, FalconX addresses the industry's foremost challenges: Navigating the digital asset market can be complex and fragmented, with limited products and services that support trading strategies, structures, and liquidity found in conventional financial markets. As a comprehensive solution for all digital asset strategies from start to scale, FalconX operates as the connective tissue empowering clients with seamless navigation through the ever- evolving cryptocurrency landscape. Role Overview As a Custody Operations Associate, you will be the guardian of the firm's most critical assets. This isn't a "back-office" clerical role; it is a high-stakes operational position. You will ensure the flawless execution of digital asset movements, maintain the integrity of our custody records, and continuously optimize the workflows that secure billions in value. You will sit at the intersection of traditional institutional finance and the frontier of DeFi. What Problem This Role Solves In the world of digital assets, mistakes are immutable. This role eliminates operational risk by bridging the gap between high-frequency trading demands and uncompromising security protocols. You solve the challenge of scaling complex, multi-party transaction workflows without sacrificing speed or safety. Responsibilities Support the day-to-day operations of our custody services: Ensure seamless functioning of custody operations by managing daily tasks efficiently. Assist trade operations and other cross-functional teams: Collaborate to ensure smooth and efficient execution of transactions, client services, and maintaining the integrity of custody records. Transaction support and client verification: Conduct ID verification and wallet whitelisting to adhere to established s

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Team: The Collections & Credit Risk Recovery team acts as the strategic bridge between creditors and consumers. The team is responsible for managing portfolio health, controlling credit risk across loan buckets, overseeing multi-region collection operations, addressing critical customer escalations, and implementing scalable recovery and repayment strategies across Paytm's digital lending portfolio. About the Role: As a Regional Collections Manager (RCM), you will lead the overall collections performance, portfolio health, and recovery targets for a designated region. You will directly manage a team of Area Collection Managers (ACMs), driving their performance, operational efficiency, and team productivity. This leadership role demands strategic oversight to control flow rates, manage agency ecosystems, handle high-level escalations, and ensure strict adherence to regulatory and compliance guidelines across all areas within the region. Key Responsibilities & Expectations: 1) Regional Target Ownership: Drive regional collection targets, minimize roll-forwards/flow cases, manage non-starters, and maintain portfolio yield across all delinquency buckets (X-Bucket to Write-Offs). 2) Team Leadership & ACM Management: Directly manage, mentor, and track the performance of Area Collection Managers (ACMs). Conduct regular weekly/monthly operational reviews to monitor team productivity, field allocation, and target achievement. 3) Capacity Planning & Resource Allocation: Ensure optimal deployment of internal Collection Executives and external collection agencies ("Feet on Street") based on bucket-wise and segment-wis

Role Overview We are looking for a senior, externally-facing executive professional to build, scale, and manage jeweler partnerships for Paytm Gold, with a specific focus on enabling digital gold redemption at jewellery outlets. This role owns end-to-end jeweller relationships—from onboarding and commercial structuring to operational rollout and ongoing partner success. The role requires deep jewellery industry experience, strong stakeholder management, and the ability to work across legal, product, operations, and compliance teams to build scalable partnerships. Key Responsibilities • Own and manage strategic relationships with regional and national jewellery partners • Identify, onboard, and scale jeweller partners for Paytm Gold redemption • Act as the primary relationship owner for senior leadership at partner organisations • Drive end-to-end enablement of Paytm Gold redemption at jeweller outlets • Define redemption flows covering commercials, operations, settlements, reconciliation, and customer experience • Lead partnership discussions on commercials, incentives, revenue sharing, and operational SLAs • Work closely with legal and compliance teams to structure regulatorily sound partnership agreements • Act as the bridge between jewellers and internal teams including product, operations, finance, risk, and compliance • Manage escalations and resolve partner issues efficiently • Set up governance mechanisms for partner performance and periodic reviews • Build and own MIS dashboards tracking redemption volumes, partner-wise performance, and operational metrics • Track jewellery industry trends, competitor models, and regulatory developments and share insights with leadership Candidate Profile Experience • 10–16 years of experience (flexible for the right candidate) • Mandatory prior experience working with jewellers, jewellery retail chains, bullion firms, or gold trading businesses • Proven experience in partnerships, alliances, or business development roles

MongoDB’s Storage Layer Services (SLS) team is re-architecting the MongoDB cloud storage layer and sits at the heart of our next-generation cloud storage architecture. This relatively new team is building performant, multi-tenant distributed storage services that both enhance today’s Atlas storage stack and enable more customer workloads to run more efficiently. You will partner with the teams building these storage services to define SLOs, shape capacity plans, and ensure the reliability, durability, and operational safety of the storage layer that underpins Atlas. You’ll join a small, senior team of SREs as founding members of this organization, playing a crucial role in executing on a multi-year roadmap for MongoDB’s cloud storage architecture. This role can be based out of our Boston, New York City, Raleigh, Miami, Pittsburgh or remotely in the United States while physically based in an Eastern or Central time zone location. The ideal candidate should Have 6+ years of experience working on software development and operating distributed systems Proficiency in Python, Go, or a similar language Have operated or supported stateful storage or database systems at scale, and are comfortable with durability, consistency, and recovery trade-offs. Possess a customer-focused mindset Value efficiency in processes and operations Prefer automation over manual processes. We are a small team of software engineers with a strong bias towards software solutions to avoid toil Experience using and extending containerization technologies, particularly Kubernetes, to enhance application agility, optimize resource utilization, and accelerate time-to-market Expertise in cloud infrastructure platforms, including AWS, Google Cloud Platform (GCP), or Azure Understanding of Linux operating system internals and networking concepts (e.g., TCP/IP, DNS, TLS, routing) Responsibilities Work on our multi-tenant distributed storage systems, balancing long-term strategic infrastructure g