Operational Resilience Manager Jobs

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the team As a key digital asset hub, Singapore is an integral part of our global strategy. Licensed by MAS, OKX SG is focused on providing Singapore users with a secure and user-friendly platform for trading digital assets. Our mission is to become the leading exchange in Singapore, offering seamless and efficient trading experiences to our clients and partners. The Controls and Governance function at OKX SG works across business, product, legal, risk, and compliance to ensure our operations remain safe, resilient, and compliant with Singapore’s regulatory expectations. We embed operational and conduct risk management practices, strengthen internal controls, and act as business partners to help functions make informed, risk-aware decisions. About the Opportunity We are seeking a Controls & Governance Manager to support the continued development of our business controls, conduct risk, and governance framework in Singapore. Reporting to the Controls & Governance Lead, you will play a key role in strengthening controls across client-facing and commercial activities, including sales practic

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: We are seeking an experienced and motivated Software Engineering Manager to drive the strategic execution and delivery of Multifamily application platforms and full-stack digital capabilities built on modern Java-based microservices architecture, ensuring alignment with business objectives, seamless integration, compliance with regulations, and operational excellence. Our Impact: Freddie Mac's Multifamily division advances affordable rental housing by purchasing apartment loans from a national network of lenders and transforming those loans into securities that attract global investors. The Multifamily Technology Team plays a critical role in this mission by: Enabling Multifamily business teams to operate more efficiently through secure, scalable, and user-focused digital applications that support critical business processes across loan acquisition, asset management, securitization, risk, and portfolio operations. Modernizing application platforms and reducing manual dependencies to improve usability, operational efficiency, scalability, reliability, and confidence in the technology capabilities that support critical Multifamily business processes. Deliver secure, resilient, auditable, and well-architected platform capabilities that b

Do work that matters. At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform. Our core values drive us in our important mission of keeping people safe & informed: We’re humans not robots Customers always come first We work better together Simplicity is our strength Our reputation is priceless Hard work pays off As one of the fastest growing SaaS start-up companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand. AlertMedia is looking for a Senior Product Manager to lead the strategy and development of new AI capabilities that help organizations coordinate complex critical-event response workflows. This person will take the product from zero to one—turning customer needs into trusted automation and partnering with Engineering and Design to rapidly prototype, ship, and scale new solutions. Who you are: You have built products that turn scattered, manual work into something coordinated and dependable. You have watched capable people stitch together tools, tabs, and checklists by hand to get through a high-stakes process — and you have felt the pull to replace that friction with software that simply does the right next thing. You know the difference between automation that earns trust and automation that gets in the way. Now you want to do that at scale, for thousands of teams, on a product being built from the ground up. You are curious about how customers actually work rather than how they say they work, com

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About Enterprise Risk & Internal Audit The Enterprise Risk & Internal Audit department protects Affirm’s operations and long-term success. We identify, assess, and monitor risk across the business. Our work includes internal audits, regulatory assurance, fraud prevention, and crisis planning. The team maintains strong controls, tracks key risk indicators, and ensures readiness for external reviews. We uphold accountability, transparency, and resilience to support responsible growth. About the Team We're looking for a sharp, driven quantitative professional to join our dynamic Model Risk Management (MRM) team. In this role, you will oversee the underwriting and credit risk validation sector - the most critical pillar of Affirm’s MRM framework. This is a unique position designed for a seasoned technical leader who can build, mentor, and manage a high-performing team while remaining deeply hands-on, personally executing validations of our most complex machine learning models. You'll collaborate across the company to shape a best-in-class risk framework, ensuring our models are robust, reliable, and ready for the future. If you're passionate about the intersection of finance, credit risk, and data science, this role is for you. What You'll Do: Sector Leadership & Team Management: Oversee the underwriting and credit risk validation sector. Lead, mentor, and manage a team of talented quantitative professionals while setting the strategic direction for this critical risk domain. Hands-On Model Validation: Execute rigorous, independent validations of sophisticated machine learning models across underwriting and credit risk management. Technical Review: Evaluate conceptual soundness, data integrity, and performance stability through comprehensive testing, in-depth reviews, and continuous

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About Enterprise Risk & Internal Audit The Enterprise Risk & Internal Audit department protects Affirm’s operations and long-term success. We identify, assess, and monitor risk across the business. Our work includes internal audits, regulatory assurance, fraud prevention, and crisis planning. The team maintains strong controls, tracks key risk indicators, and ensures readiness for external reviews. We uphold accountability, transparency, and resilience to support responsible growth. About the Team We're looking for a sharp, driven quantitative professional to join our dynamic Model Risk Management (MRM) team. In this role, you will oversee the underwriting and credit risk validation sector - the most critical pillar of Affirm’s MRM framework. This is a unique position designed for a seasoned technical leader who can build, mentor, and manage a high-performing team while remaining deeply hands-on, personally executing validations of our most complex machine learning models. You'll collaborate across the company to shape a best-in-class risk framework, ensuring our models are robust, reliable, and ready for the future. If you're passionate about the intersection of finance, credit risk, and data science, this role is for you. What You'll Do: Sector Leadership & Team Management: Oversee the underwriting and credit risk validation sector. Lead, mentor, and manage a team of talented quantitative professionals while setting the strategic direction for this critical risk domain. Hands-On Model Validation: Execute rigorous, independent validations of sophisticated machine learning models across underwriting and credit risk management. Technical Review: Evaluate conceptual soundness, data integrity, and performance stability through comprehensive testing, in-depth reviews, and continuous

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The Core Infrastructure team within Coinbase's Platform product group builds the foundational systems that keep Coinbase online, secure, and scalable, owning the compute and networking platforms that power every product and service across the company. As the Group Product Manager for Core Infrastructure & Reliability, you'll own the product vision and multi-year strategy for Coinbase's cloud infrastructure, driving the design, operation, and scaling of the systems that underpin hundreds of billions of dollars in annual transaction volume. You'll partner deeply with Engineering, SRE, Security, and Finance to ensure Coinbase's infrastructure is reliable, cost-efficient, and resilient across multiple cloud environments and regions. What you’ll do: Own the product strategy and roadmap for Core Infrastructure, spanning compute, networking, multi-region and multi-cloud architecture, and platform reliability. Strengthen infrastructure reliability and resilience programs, defining platform-level SLOs, capacity planning, failover capabilities, and incident reduction targets to meet the uptime demands of a global financial platform. Lead evaluation and adoption of cloud infrastructure technologies (Kubernetes, service mesh, distributed storage, observability, infrastructure-as-code), making build-vs-buy decisions that balance cost, speed, and long-term scalability. A

Position: Engineering Manager - Database Job Location: Noida Role Overview We are seeking a Database Engineering Manager (Individual Contributor) with deep expertise in MySQL and strong working knowledge of MongoDB, PostgreSQL, and Cassandra. This role combines hands-on database administration and optimization with strategic ownership of database reliability, automation, and cloud adoption. The candidate will lead by example—driving technical excellence, influencing best practices, and partnering cross-functionally with DevOps, SRE, and product engineering teams to deliver highly available, secure, and scalable database platforms. Key Responsibilities 1. End-to-End Ownership of MySQL databases in production & staging—availability, performance, and reliability. 2. Architect, manage, and support MongoDB, PostgreSQL, and Cassandra clusters for scale and resilience. 3. Define and enforce backup, recovery, HA, and DR strategies across all critical database platforms. 4. Drive database performance engineering—tuning queries, optimizing schemas, indexing, and partitioning for high-volume workloads. 5. Own replication, clustering, and failover architectures ensuring business continuity. 6. Champion automation & AI-driven operations—design self-healing scripts, predictive scaling, and proactive monitoring solutions. Collaborate with Cloud/DevOps teams on AWS database services (RDS, Aurora, DynamoDB, EC2, S3) to optimize cost, security, and performance. 7. Establish monitoring dashboards & alerting mechanisms for slow queries, replication lag, deadlocks, and capacity planning. Ensure compliance & security standards—encryption, auditing, and regulatory requirements. 8. Lead incident management & on-call rotations, ensuring rapid response and minimal MTTR. 9. Act as a strategic technical partner, contributing to database roadmaps, automation strategy, and adoption of AI-driven DBA practices. Required Skills & Experience 1. 6–10 years of p

About us Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone. Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation. Job Summary We are seeking a Global Sourcing Manager – Rack & Mechanicals to lead sourcing strategy and supplier engagement for rack infrastructure and mechanical hardware components supporting Graphcore’s AI infrastructure platforms. This role partners closely with engineering, supply chain, and finance teams to secure best-in-class capacity, cost, and delivery performance for critical hardware technologies. The successful candidate will translate technical product roadmaps into sourcing strategies, negotiate complex commercial agreements, and ensure resilient supply chains supporting global infrastructure deployment. The Team The Global Sourcing Management (GSM) team defines and executes supplier strategies across Graphcore’s hardware and infrastructure ecosystem. The team works closely with engineering and supply chain functions to identify, develop, and manage suppliers that support Graphcore’s product roadmap and operational scale. Responsibilities and Duties Own strategic sourcing activities for rack and mechanical hardware components. Develop and execute multi-year commodity strategies aligned with engineering roadm

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Manager, MDR & Threat Hunting to join our team. This is a remote (USA) role, reporting to the Director, MDR & Threat Hunting. This role leads an important customer-facing team of elite threat hunters and MDR responders, responsible for both the operational excellence of the service and the health of the customer relationships. The Manager serves as the frontline leader who translates complex threat intelligence, hunting, and security outcomes into clear executive value, keeping customers confident, engaged, and retained. Their impact is measured not only by the quality of hunts and investigations, but by their ability to build a team that customers trust and a service that consistently proves its worth. What you’ll do (Role Expectations) Build, lead, and continuously develop a high-performing team of customer-facing threat hunters and MDR specialists, setting clear expectations, driving acc

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart is transforming the grocery industry by building technology that connects customers, shoppers, retailers, and brands through a reliable, convenient online marketplace. The Site Reliability Engineering team helps ensure that this experience remains resilient, scalable, and dependable as Instacart grows. We are seeking an Engineering Manager to lead a team of Site Reliability Engineers responsible for the systems, tools, and practices that support the reliability of Instacart’s technology platform. In this role, you will manage and develop a team of engineers while partnering closely with engineering teams across the company to improve availability, scalability, performance, observability, and operational excellence. This is an opportunity to shape the future of reliability at significant scale. You will help establish sound engineering practices,

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart is transforming the grocery industry by building technology that connects customers, shoppers, retailers, and brands through a reliable, convenient online marketplace. The Site Reliability Engineering team helps ensure that this experience remains resilient, scalable, and dependable as Instacart grows. We are seeking an Engineering Manager to lead a team of Site Reliability Engineers responsible for the systems, tools, and practices that support the reliability of Instacart’s technology platform. In this role, you will manage and develop a team of engineers while partnering closely with engineering teams across the company to improve availability, scalability, performance, observability, and operational excellence. This is an opportunity to shape the future of reliability at significant scale. You will help establish sound engineering practices,

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: This role is responsible for running steady-state operations for critical production technology platforms, while also building new workflow solutions and transforming existing production processes. It leads the design, support, governance and continuous improvement of production platforms, workflow automation and operational integrations across WPP Production. The role acts as the bridge between production engineering, operations and technology, ensuring day-to-day services remain reliable and resilient while enabling more scalable, efficient and future-ready ways of working. It translates business and client requirements into practical technical solutions, improved workflows and automation that support operational performance, consistency and transformation across production environments. What you'll be doing: Platform Ownership Own the operational management and engineering of multiple production technology platforms. Support software renewals, licensing, supplier relationships and budgets. Support platform roadmaps and lifecycle plans. Workflow Archit

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. What’s the role? Job Title: CX Apprentice - Operations Reports to: Senior CX Operations Manager Apprenticeship: Customer Service Specialist Level 3 Duration: 12-18 months, subject to learner progress + End Point Assessment Role Purpose To support the day-to-day operation of the Customer Experience function as an escalation point for more complex customer queries, using data and insight to resolve issues and help improve service performance across the team. Key Responsibilities Act as an escalation point for complex or ongoing customer queries that front-line agents cannot resolve. Support monitoring of CX performance metrics (contact rate, SLA adherence, quality scores) and flag emerging issues. Investigate the root cause of recurring customer issues and feed insight back to the wider team and leadership. Coordinate with other departments (Logistics, Compliance, BI) to resolve escalations and improve end-to-end service. Maintain and update knowledge base content and process documentation to reflect changes in policy or procedure. Support quality monitoring and coaching conversations, helping raise standards across the team. Contribute to small service-improvement projects aimed at reducing contact rate or improving customer satisfaction. What We Need From You Strong communication and problem-solving skills Resilience and a calm approach to handling complex or escalated queries A genuine interest in customer service and continuous improvement GCSEs (or equiva

Your wellbeing, our mission. Join a company shaping a healthier world. GET TO KNOW US At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company. We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. Join us in redefining the future of wellbeing! THE OPPORTUNITY We are hiring a Backend Software Engineering Manager to our MMS Users team in Brazil ! This is a Remote – Brazil position, meaning you can work from anywhere within the country. Please note that this role is only open to candidates in Brazil. Our team is responsible for the Marketplace Value Management Systems , which optimize the value delivered through the marketplace for both users and clients while maintaining healthy margins for Wellhub. We build sophisticated tools, services, and data pipelines that power critical marketplace capabilities, including pricing, plans, usage restrictions, product allocations, partner offers, and bulk client operations. YOUR IMPACT Participate in the development of some of the most critical and challenging services in our ecosystem, seeking to build long-term and sustainable solutions; Design, develop, test, deploy, maintain and improve services focusing on performance, scalability, and resilience; Build Integration with 3rd party API and tools; Support existing systems looking to enhance functionality, increase scale, and transform in new ways to meet our product demands; Work in a collaborative and

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Sony Interactive Entertainment is seeking an experienced and collaborative Regional Security Manager to lead physical security operations across the Americas (AMER) region. Reporting to the Director, Global Security Operations, this role will oversee a team responsible for regional security programs, incident response, crisis support, and operational readiness across SIE offices, studios, and events. The ideal candidate brings strong operational leadership, sound judgment, and the ability to build trusted partnerships across a global organization. This position plays a key role in helping create safe, secure, and resilient environments for employees, visitors, and business operations. What You’ll Do Regional Security Leadership Lead and support a regional team of security professionals across the AMER region. Partner with global security teams to help maintain consistent standards, processes, and operational practices. Contribute to the development and execution of regional security strategies aligned with business priorities. Use metrics and operational insights to evaluate effectiveness and identify opportunities for improvement. Support budget planning, resource management, and vendor oversight within the security function. Physical Security Operations Oversee