Operational Resilience Manager Jobs

POSITION SUMMARY: The Natera Test Coordinator plays a vital role in ensuring a seamless testing experience for patients. This position is responsible for scheduling and determining the most effective method for blood collection, preparing specimens for laboratory testing, and managing all necessary paperwork to ensure compliance. In this role, you will work closely with customers and the sales team to facilitate an efficient ordering process and timely reporting of results. The ideal candidate thrives in an independent work environment, excels at multitasking, and demonstrates strong critical thinking skills to resolve issues promptly. *This is a clinic-based position located in Gulfport, MS PRIMARY RESPONSIBILITIES PHLEBOTOMY SERVICES: Perform venipunctures to obtain blood specimens with precision and care. Verify patient identity and test requisitions, ensuring accuracy by cross-referencing EMR records and resolving discrepancies. Maintain specimen integrity by following aseptic techniques, department protocols, and isolation procedures. Accurately track collected specimens by documenting initials, date, and collection time, while maintaining daily collection logs. PATIENT CARE COORDINATION: Oversee and coordinate patient care services to ensure efficient and high-quality healthcare delivery. Manage administrative tasks, including accessing patient records, scheduling appointments, and aligning blood draw times with clinic requirements. Collaborate with Field Sales and internal operations teams to provide patient support and ensure continuity of care. Develop and maintain strong patient relationships to encourage ongoing testing and adherence to recommended care plans. ADMINISTRATIVE AND OPERATIONAL MANAGEMENT: Act as the primary liaison for accounts and Sales, documenting all interactions, communications, and follow-ups. Respond promptly to internal and external customer inquiries, ensuring timely issue resolution. Bu

POSITION SUMMARY: The Natera Test Coordinator plays a vital role in ensuring a seamless testing experience for patients. This position is responsible for scheduling and determining the most effective method for blood collection, preparing specimens for laboratory testing, and managing all necessary paperwork to ensure compliance. In this role, you will work closely with customers and the sales team to facilitate an efficient ordering process and timely reporting of results. The ideal candidate thrives in an independent work environment, excels at multitasking, and demonstrates strong critical thinking skills to resolve issues promptly. This is a clinic-based position in Belleville, NJ PRIMARY RESPONSIBILITIES PHLEBOTOMY SERVICES: Perform venipunctures to obtain blood specimens with precision and care. Verify patient identity and test requisitions, ensuring accuracy by cross-referencing EMR records and resolving discrepancies. Maintain specimen integrity by following aseptic techniques, department protocols, and isolation procedures. Accurately track collected specimens by documenting initials, date, and collection time, while maintaining daily collection logs. PATIENT CARE COORDINATION: Oversee and coordinate patient care services to ensure efficient and high-quality healthcare delivery. Manage administrative tasks, including accessing patient records, scheduling appointments, and aligning blood draw times with clinic requirements. Collaborate with Field Sales and internal operations teams to provide patient support and ensure continuity of care. Develop and maintain strong patient relationships to encourage ongoing testing and adherence to recommended care plans. ADMINISTRATIVE AND OPERATIONAL MANAGEMENT: Act as the primary liaison for accounts and Sales, documenting all interactions, communications, and follow-ups. Respond promptly to internal and external customer inquiries, ensuring timely issue resolution. Build rapport with patients, a

Location: United States – Remote Clearance: Ability to obtain and maintain a Public Trust LTS is seeking a Senior AI Platform and Harness Engineer to develop and maintain the infrastructure, tooling, and evaluation frameworks that power enterprise AI solutions. This role is responsible for building the AI platform and reusable "AI harnesses" that enable Large Language Models (LLMs), AI agents, Retrieval-Augmented Generation (RAG), and Generative AI applications to be securely developed, tested, evaluated, monitored, and deployed at scale. The ideal candidate has experience with AI platforms, LLMOps, software engineering, cloud-native technologies, and backend systems, along with a passion for building reliable, observable, and production-ready AI solutions. You will work closely with AI architects, software engineers, data scientists, and product teams to ensure AI solutions are scalable, secure, cost-effective, and continuously improving. What You'll Do: Design, build, and maintain enterprise AI platform capabilities supporting Large Language Models (LLMs), AI agents, RAG, and Generative AI applications. Lead data preparation, training and fine-tuning of LLMs Develop reusable AI harnesses to automate testing, prompt evaluation, model benchmarking, regression testing, and quality assurance. Build AI evaluation frameworks to measure model accuracy, retrieval quality, hallucination detection, latency, throughput, cost, and overall application performance. Implement observability and monitoring solutions for AI applications, including telemetry, tracing, logging, dashboards, and operational metrics. Build and maintain LLMOps pipelines supporting model deployment, versioning, evaluation, experimentation, rollback, and continuous improvement. Design automated workflows for prompt testing, retrieval evaluation, AI system validation, and performance benchmarking. Develop internal tools for prompt management, model experimentation, AI performance optimization, and developer

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! The Business Operations team is focused on solving some of Figma's most challenging business issues. We are a small team that works collaboratively across Engineering, Product, Go-to-Market, and Operations teams on a variety of strategic initiatives with a direct and quantifiable impact on our business. You will be asked to tackle a variety of unstructured problems, dissect them, synthesize a set of actionable insights and partner in the execution & implementation of the solution. The role requires someone who is highly analytical and strategic, a great communicator, approaches problems in a structured manner, and is comfortable with ambiguity. You'll get substantial senior leadership exposure, focus on the highest-priority business issues and be plugged into every facet of the business. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Identify, evaluate and prioritize new product initiatives, go-to-market strategies and operational projects, with an eye toward long term value creation Partner with key stakeholders across product, marketing, people, sales, and customer experience to understand, scope and implement operational improvements or perform analysis to inform strategic decision-making Drive execution of approved recommendations, partnering with cross-functional teams to deliver measurable results Develop executive-ready analyses, business cases, and recommendations by synthesizing quantitative data, customer

Location: San Francisco, CA (Hybrid) What is Verse? The race to AI has become the race to power. Every breakthrough in artificial intelligence depends on one thing: access to electricity. But across the country, aging grid infrastructure and years-long interconnection queues are slowing the deployment of the data centers that will power the next generation of innovation. Solving this challenge isn't just about energy—it's about unlocking the future of AI. At Verse, we're building the energy intelligence platform for the AI economy. Our software helps the world's largest energy consumers achieve faster, cheaper, and cleaner power by combining real-time control of energy assets with complete visibility into their energy portfolio. Backed by Bessemer Venture Partners, GV, Coatue, and NVIDIA, and built by pioneers in grid-scale batteries, energy markets, and enterprise software, we're redefining how the world's most ambitious organizations access and manage energy. The Role We're seeking an experienced Senior Optimization Engineer to join our Data Science Team. In this role, you will lead the design, development, and deployment of optimization models that power our software platform across applications including electricity markets, renewable energy, and battery energy storage systems. You will be responsible for developing production-grade optimization engines that solve complex operational and planning problems at scale. This role requires deep expertise in mathematical optimization, strong software engineering skills in Python, and experience building optimization models that integrate with production systems. The ideal candidate has significant experience in the energy industry, particularly electricity markets and battery storage optimization. This position emphasizes technical leadership, ownership of complex optimization projects, and collaboration across engineering, product, and commercial teams to deliver high-impact optimization solutions. Key Res

About the Team The SMB Sales team is focused on scaling efficient, high-quality sales execution across a range of commercial motions, including Inbound, Outbound, API Sales, Channel, and SDR. We partner closely with Sales Leadership, Revenue Operations, Finance, Enablement, Program Management, and external vendor partners to build scalable operating models that support growth while maintaining a high bar for performance and customer experience. About the Role As a Senior Vendor Manager, SMB Sales, you will own performance across our outsourced SMB Sales vendor network. This is not a traditional vendor management role. We’re looking for a performance-focused operator who can drive large-scale sales execution through vendor partners, rather than someone primarily focused on vendor relationship management. You will own regional and site-level performance across Tier 1 partners, with responsibility for sales performance, quality, forecasting, governance, operational readiness, and vendor leadership accountability across multiple sales motions. You’ll work at the intersection of Sales Leadership, Revenue Operations, Finance, Enablement, Program Management, and external vendor executives. You will help ensure the machine performs: surfacing issues early, creating accountability, and driving the operating rigor needed to deliver consistently strong outcomes at scale. In this role, you will: Own regional and site-level performance across revenue, pipeline, conversion, productivity, quality, and other key sales metrics. Inspect sales funnel health and diagnose whether performance gaps are driven by quality, execution, routing, enablement, staffing, or process issues. Surface underperformance early, diagnose the underlying drivers, and drive urgency around corrective action. Build clear corrective action plans with vendor leadership, establish measurable outcomes, and ensure strong follow-through. Lead Weekly Business Reviews, Monthly Business Reviews, and Quarterly Business

About the Team Enterprise Verticals builds role-specific ChatGPT Work experiences for high-value enterprise workflows. We combine product engineering, plugins and skills, connectors, data, evaluations, and customer evidence to turn useful demos into reliable daily work. This opening sits within the Technology vertical inside Enterprise Verticals. The group focuses on repeatable workflows for people at technology companies, beginning with functions such as data and analytics, sales, and design, and carries the shared platform needs—tool integration, permissions, quality measurement, and safe rollout—across those experiences. We work closely with Design, Research, GTM, Security, and platform teams, as well as with customers and design partners. Success means that people can reach a trustworthy first result, understand what the system did, and keep using the workflow—not merely that a prototype exists. About the Role We are looking for a full-stack product engineer who can own ambiguous enterprise workflows end to end: understand a customer problem, shape the product, build across frontend and backend, work through platform dependencies, instrument quality, and learn quickly with design partners. You will build across ChatGPT Work surfaces, services, plugins, connectors, and data or permission boundaries when the experience requires it. You will make quality and rollout observable through evaluations, product and operational signals, and clear fallback or rollback paths. This is a product-engineering role for someone who can move between user problems and system details without losing ownership of either. The strongest candidates will be able to turn specific customer evidence into a generalizable product, explain scope and architecture tradeoffs, and carry a feature from an early prototype through a bounded production rollout. In this role, you will: Build and ship role-specific workflows across ChatGPT Work surfaces, services, plugins, and connectors. Turn customer a

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. A World-Changing Company At Palantir, we’re passionate about building software that solves problems. We partner with the most important institutions in the world to transform how they use data and technology. Our software has been used to stop terrorist attacks, discover new medicines, gain an edge in global financial markets, and more. If these types of projects excite you, we'd love for you to join us. The Role Our Operations teams anticipate and plan for anything that is thrown our way with dedication, flexibility, transparency, and professionalism. We find order in chaos, and we thrive when faced with new and challenging problems, no matter how big or small. We excel at keeping our cool while doing what needs to be done, often under tight deadlines. Our team strives to make the impossible happen on a daily basis by delivering on numerous projects faster than most companies even know where to begin. No two days are the same, but as an Workplace Operations Analyst you can expect to: Execute on all operational aspects of the office (facilities, services, health and safety, shipping, space management, budgets, real estate projects, etc.). Own day-to-day workplace operations with a strong customer service orientation. Establish, improve and manage vendor relations (facilities, janitorial, office supplies, etc.). Liaise with property managers and/or subcontractors to ensure timely completion of building space issues. Strong grasp of how business is conducted in the UAE, with sound understanding of local culture and etiquette. Interface directly with business stakeholders and internal teams to ensure space requirements are always met an

Opportunity Overview: This is a unique opportunity to join a high-caliber software engineering team that is experiencing rapid growth. You’ll play a key role in building impactful healthcare technology on a modern technology stack, with a focus on our core data and AI platforms. Your work will focus on enhancing the platform's key features, while also balancing scalability, reusability, and performance. As a Staff Engineer on the Application Engineering team, you’ll serve as a senior technical leader - responsible for designing and delivering high-quality, scalable software systems that power Cohere Health’s core platform. You’ll act as a multiplier, elevating the technical bar for the team, mentoring engineers, and partnering with product, data, and clinical teams to deliver solutions that meet compliance, quality, and performance standards. This role is ideal for engineers who thrive on solving complex problems in healthcare, have deep expertise in building distributed systems, and want to influence architecture and engineering practices at scale. What you’ll do: Technical Leadership & Architecture Define and drive the architecture of large-scale, distributed application systems across the Cohere platform. Ensure solutions are secure, performant, maintainable, and compliant with NCQA, CMS, and payer requirements. Champion engineering best practices in CI/CD, testing, release management, and observability. Hands-On Engineering Write clean, maintainable, and well-tested code, primarily in modern frameworks (e.g., Python, TypeScript/React, Java/Kotlin). Lead the development of core features and APIs that directly impact providers, payers, and patients. Partner with DevOps and Data teams to ensure seamless integration, scalability, and operational readiness. Quality & Compliance Focus Embed automated testing, monitoring, and release safeguards into the development lifecycle. Proactively address compliance and audit-readiness requirements in application

About the Job: We're looking for an Engineering Manager for our Experimentation team. In this role, you'll lead the team that builds and operates the core Experimentation product, from setup to results processing and display. LaunchDarkly’s Experimentation team is building one of the company’s most strategic product areas: a platform that helps leading engineering organizations move beyond intuition and make product decisions with real statistical confidence. Sitting at the intersection of large-scale systems, data science, and user experience, the team is creating a best-in-class experimentation product that lets customers set up, manage, and analyze experiments with ease while still earning the trust of even the most rigorous data teams. From warehouse-native analysis to experimentation workflows built on top of LaunchDarkly’s massive feature management scale, this team is tackling ambitious technical problems with visible customer impact and a clear opportunity to define the future of modern software experimentation As the Engineering Manager, you'll bring a balance of people management and technical leadership as you drive the development of the multiple services that power this product and foster a high-performing, collaborative engineering culture. Responsibilities: Lead and develop a team of engineers, providing coaching, feedback, and career growth opportunities Partner with PM and Design to scope, estimate, and sequence roadmap items, making scope tradeoffs in real time. Own the team's delivery of features, ensuring completion within timelines and quality requirements. Collaborate with adjacent teams (Warehouse Integrations, Metrics, and Guardian) on shared infrastructure decisions and cross-team dependencies Communicate roadmaps, risks, and progress clearly to engineering leadership and cross-functional stakeholders Build team working norms that promote collaboration, reduce silos, and keep engineers engaged Drive operational excellence — improve reliabili

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is seeking change agents to join our East Coast Commercial Sales Team as an Account Executive . You will be responsible for increasing software sales and driving expansion across a territory of accounts. You will be motivated, passionate, and opportunistic. You will be a proactive and curious member of the commercial sales team, identifying growth opportunities for clients before they identify a need or gap for themselves. You will report to our Regional Manager, Commercial Sales and can be based in our Boston, MA office or work remotely from anywhere in the US where Smartsheet is a registered employer. You Will: Build and manage a sales pipeline to meet or exceed software and services sales quotas within your book of business Execute a solution-based sales process including multiple internal and external stakeholders within growth or equivalent accounts (200 to 499 employee size) Develop and prospect new opportunities with existing customers in your territory by analyzing and identifying high-value needs across multiple departments and lines of business Leverage existing relationships to expand Smartsheet's footprint and drive revenue or growth during renewals Expand Smartsheet brand awareness at the c-suite, operational and team level Facilitate and manage partnerships with Sales Engineers, Solutions Consultants and Customer Success teams to support full sales cycle and close business Create and maintain Joint Engagement Plans for strategic solution deals Maintain accurate and up-to-date records in Salesforc

Are you passionate about combating fraud, safeguarding revenue, and protecting users from sophisticated threats? As Spotify continues to grow and innovate, we are looking for a dedicated Fraud Analyst to join our Revenue Protection Operations team. In this role, you will play a crucial role in enhancing our fraud prevention strategy—ensuring a proactive balance between user growth, revenue protection, and maintaining a safe, scalable platform. With scale comes complexity. You will focus on tackling payment fraud, chargebacks/disputes, creator onboarding and platform misuse that risks revenue leakage and partner trust. As a 12-month cover, you will seamlessly step into our ongoing operations, keeping our momentum strong while bringing fresh perspectives to our workflows. You will work with a global team of world-class business managers, data scientists, product managers, and engineers to build robust operational defenses. If you have a keen eye for detail, strong analytical skills, and a drive to stay one step ahead of fraudsters using cutting-edge technologies, we want to hear from you! What You’ll Do Detection & Mitigation: Review suspicious activity flagged by our fraud systems and take swift mitigating and preventative action to protect our genuine users, secure our growth, and minimize revenue leakage. AI & Tooling Innovation: Actively utilize, test, and adopt emerging AI technologies and automated tooling to enhance fraud detection and improve operational productivity. Build & Optimize: Partner closely with internal Product and Engineering teams as well as external vendors to help contribute to the design, requirement gathering, and testing of tooling and system changes to capture evolving fraud and abuse trends early. Trend Analysis & Investigation: Be creative and proactively seek out new fraud and misuse trends. Present data-informed findings and retrospectives to suggest

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. About the Role Field Operations is the connective tissue between GTM strategy and what actually happens in the field. We translate annual plans into revenue-unit-level execution, own the forecast and pipeline cadence, and are the first to see — and act on — performance gaps before they become planning problems. We're hiring a Senior Manager, GTM Field Operations to serve as the embedded operational partner and single point of contact for one of our North America Revenue Units (Sales and Revenue Architect teams with an annual revenue target upwards of $300M). You'll own the operating rhythm for your segment, turn data into decisions, and represent a unified Ops voice alongside Strategy & Planning, RevOps, and Enablement — not a siloed, segment-only function. The ideal candidate pairs operational rigor with a genuine bias for action: solving today's

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Sales Director - Healthcare & Life Sciences Why this role? In this role, you will lead and transform our sales organization for the Healthcare & Life Sciences vertical, driving strategic growth and market penetration across Global 2000 enterprises. You'll architect the go-to-market strategy, build and scale high-performing sales teams, and create a culture of excellence that delivers exceptional customer outcomes. As the strategic leader for this critical vertical, you'll partner with executive leadership to define revenue targets, develop market positioning, and ensure our solutions address the most pressing challenges in healthcare, pharma, and life sciences. You'll be the primary driver of Cohere's market leadership in this space, with direct impact on our product roadmap through deep customer insights and strategic feedback. This is a pivotal leadership role requiring vision, operational excellence, and the ability to inspire teams in a rapidly evolving AI landscape. Your opportunity to shape the future of AI in healthcare is unparalleled. As a Sales Director focused on Healthcare & Life Sciences you will: Develo

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Auth0 Sales Team Auth0 supports Okta’s vision of freeing anyone to safely use any technology by providing a secure, highly available, enterprise-grade platform that secures billions of log-ins every year for Consumers and SaaS applications. This team in the UKI is growing exponentially with net new growth headcount being released to support the demand in the market. The Auth0 Enterprise Account Executive Opportunity As an Auth0 Enterprise Account Executive , you'll play a pivotal role in expanding our footprint and driving significant revenue growth in the Public Sector . You'll be instrumental in demonstrating the profound value of our platform to Application Development teams , including Engineering, Product, Security, and Architecture leaders . This isn't just about closing deals; it's about building lasting partnerships, identifying new opportunities, and nurturing existing customer relationships to ensure their continued success and expansion with Auth0. What You'll Do: Drive New Business Growth: Proactively generate and nurture top-of-funnel activity to create a robust pipeline of new customer opportunities. Master the Sales Cycle: Execute every sales engagement with precision, leveraging a methodical and controlled sales approach to navigate complex deals. Strategic Territory Management: Develop and execute comprehensive territory plans, demonstrating strong operational excellence and delivering accurate forecasts. Engage Technical Audience