Operational Risk Analyst Jobs

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Sr. Staff Technical Program Manager – Service Health to join our team. This is a Hybrid role, reporting to the Senior Director of Site Reliability Engineering in the Cloud Operations department. Zscaler is seeking a Sr. Staff Technical Program Manager – Service Health to lead the central Service Health Program across the Zero Trust Exchange. You will define and govern service health metrics and operating cadences, align stakeholders, and leverage Critical User Journey (CUJ) and Lighthouse programs to drive durable operational improvements at global scale. What you’ll do (Role Expectations) Own the company-wide Service Health Program from strategy through execution, defining charters, roadmaps, and success metrics across the Zero Trust Exchange Establish and govern service health practices by defining SLIs, SLOs, and error budgets to operationalize decision frameworks that balance feature velocity w

About the Job: We are seeking an Engineering Manager to lead LaunchDarkly’s Data Platform team and help shape the high-throughput data backbone behind our most important products. As Engineering Manager, you’ll lead a technically deep team building and operating the systems that ingest, process, and serve the real-time and batch data powering Experimentation, Metrics, Observability, Release Guardian, AgentControl, and Data Export. Working primarily in Go and Python, your team tackles ambitious distributed-systems challenges with technologies including Kinesis, Airflow, Athena, and Iceberg on S3, ClickHouse, Elasticsearch, Terraform, AWS, and Datadog. From evolving real-time analytics and context data to strengthening streaming and batch pipelines, you’ll guide the platform that turns vast volumes of events into reliable, customer-facing product experiences while partnering across Core Engineering and product teams to make data faster, more resilient, and more useful for every LaunchDarkly customer. Responsibilities: Lead and develop a team of backend engineers, providing coaching, feedback, and career growth opportunities Own the delivery, correctness, and resilience of Data Platform's production systems, including Tier 0 ingestion endpoints and the pipelines and data stores behind them Partner with Product Management and consuming engineering teams to scope, estimate, and sequence roadmap work, making tradeoffs in real time Act as the primary communicator and point of contact for Data Platform with engineering leadership, partner teams, and customers Drive operational excellence: reliability, observability, cost, incident response, and on-call health Build team working norms that promote collaboration, reduce silos and bus factor, and keep engineers engaged Participate in hiring to grow the team and raise the engineering bar Qualifications: 8+ years of experience in software engineering, with at least 2 years managing a team of backend or infrastructure engineers E

Build something people love Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $155 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada. We're proud of what we've built — and we're just getting started. Read our Culture Manual and learn more about how we work . About the Team Great work happens in spaces designed for it. Wealthsimple's Workplace Operations team is responsible for delivering safe, functional, and welcoming environments for our people. We believe in unreasonable hospitality - going beyond what's expected, in ways big and small, to remove friction and create space for people to focus on what matters. As part of the team, you'll help shape how our office experience scales, creating a best-in-class workplace that enables our employees to do their best work and helps drive the business forward. About the Role As Lead, Workplace Operations, you own the experience of the physical workplace itself: the systems, facilities, F&B, and workplace safety that every Wealthsimpler relies on, across every hub in Canada and the US. You set the roadmap and govern the standard for all of it, end to end. This is a hands-on operational role reporting to the Senior Manager, Real Estate Operations within People Operations, so you're the person people escalate to when there’s an operational issue with no playbook, and you’ll be trusted to make the call. What you’ll do Own the annual workplace operations roadmap across all hubs, set priorities against department goals, and drive programs from planning through rollout. Act as the primary escalation point for operational issues where there is no established

Upwork Inc.’s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. This portfolio includes the Upwork Marketplace, which connects businesses with on-demand access to highly skilled talent across the globe, and Lifted, which provides a purpose-built solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work. From Fortune 100 enterprises to entrepreneurs, businesses rely on Upwork Inc. to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With access to professionals spanning more than 10,000 skills across AI & machine learning, software development, sales & marketing, customer support, finance & accounting, and more, the Upwork family of companies enables businesses of all sizes to scale, innovate, and transform their workforces for the age of AI and beyond. Since its founding, Upwork Inc. has facilitated more than $30 billion in total transactions and services as it fulfills its purpose to create opportunity in every era of work. Learn more about the Upwork Marketplace at Upwork.com and follow us on LinkedIn , Facebook , Instagram , TikTok , and X ; and learn more about Lifted at Go-Lifted and follow on LinkedIn . As a Senior People Operations Specialist, you will play a key role in delivering thoughtful, scalable people programs and operational support across the employee lifecycle. As part of our People Operations team, you’ll combine strong operational expertise with the judgment and partnership skills needed to support HR Business Partners, managers, and employees through both day-to-day needs and more complex people matters. You’ll own and continuously improve key people programs and processes, with a particular focus on employee lifecycle operations, immigration

Build something people love Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $155 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada. We're proud of what we've built — and we're just getting started. Read our Culture Manual and learn more about how we work . About the Role Reporting to the Director, Brokerage Account Operations, you will own and scale our brokerage general ledger processes. You sit at the intersection of Operations, Finance, and Engineering—translating transactional booking logic into reliable operational workflows. Your core mission is to safeguard ledger integrity, ensure regulatory audit readiness, and systematically improve core brokerage processes. About the Team: The Brokerage Operations team manages the engine behind Wealthsimple’s brokerage services. We ensure billions of dollars move seamlessly, accurately, and in full compliance with regulatory standards. Our team works cross-functionally to bridge technical engineering specs with real-world financial accuracy. What You'll Do Ensure Ledger Integrity: Lead cross-functional efforts to ensure accurate journal entries, reconciliations, and reporting for all client transactional data. Remediate Systemic Issues: Investigate data anomalies entering the general ledger, tracing root causes to design automated, long-term solutions. Lead Audit Readiness: Coordinate operational deliverables for brokerage audits (SOC, FinOps, MFRs) and maintain robust process documentation. Oversee Asset Movements: Monitor internal and external ledger transfer bookings, tracking timelines so exception cases are handled promptly. Scale Operations: Pa

Upwork Inc.’s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. This portfolio includes the Upwork Marketplace, which connects businesses with on-demand access to highly skilled talent across the globe, and Lifted, which provides a purpose-built solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work. From Fortune 100 enterprises to entrepreneurs, businesses rely on Upwork Inc. to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With access to professionals spanning more than 10,000 skills across AI & machine learning, software development, sales & marketing, customer support, finance & accounting, and more, the Upwork family of companies enables businesses of all sizes to scale, innovate, and transform their workforces for the age of AI and beyond. Since its founding, Upwork Inc. has facilitated more than $30 billion in total transactions and services as it fulfills its purpose to create opportunity in every era of work. Learn more about the Upwork Marketplace at Upwork.com and follow us on LinkedIn , Facebook , Instagram , TikTok , and X ; and learn more about Lifted at Go-Lifted and follow on LinkedIn . As a Senior People Operations Specialist, you will play a key role in delivering thoughtful, scalable people programs and operational support across the employee lifecycle. As part of our People Operations team, you’ll combine strong operational expertise with the judgment and partnership skills needed to support HR Business Partners, managers, and employees through both day-to-day needs and more complex people matters. You’ll own and continuously improve key people programs and processes, with a particular focus on employee lifecycle operations, immigration

Who We Are Nuro believes self-driving vehicles are the most immediate and profound opportunity for AI to drive positive change in the physical world. Safer streets, more time for what matters, and easier access to the world around us, that’s why we’re building a universal autonomy platform: self-driving for all roads and all rides. Founded in 2016, Nuro is a physical AI company developing Level 4 autonomous driving technology for a wide range of vehicles, use cases, and markets. Powered by the Nuro Driver™, our universal autonomy platform enables the global mobility ecosystem to deploy autonomy at scale, from robotaxis and logistics fleets to personal vehicles. With years of real-world deployment experience and a flexible, partner-led business model, Nuro is working toward a future where millions of autonomous vehicles powered by our technology help make everyday life safer, easier, and more connected. Nuro has raised over $2B in capital from Uber, NVIDIA, Google, SoftBank, Fidelity, T. Rowe Price, and other leading investors. About the Role We are looking for a Compensation and Benefits Analyst to support Nuro’s total rewards programs across the company. This role will both help ensure our benefits programs are competitive, accurate, scalable, and aligned with the needs of the business, as well as support ad hoc compensation requests and support the Senior Manager of Total Rewards in day-to-day compensation-related workflows. As a key member of the People team, you will support benefits administration, open enrollment, benefit review and selection, leave of absence administration, compensation analysis, recruiting offer support, and ongoing program audits. You will work closely with the Total Rewards leader, Recruiting, HRBPs, People Operations, Finance, Payroll, and business leaders to provide data, analysis, and operational support across core rewards programs. This role is a strong fit for someone who enjoys working with data, understands the importa

What we’re doing isn’t easy, but nothing worth doing ever is. We envision a future powered by robots that work seamlessly with human teams. We build artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out current and future generations of humanoid robots. Field-based · ~75% travel · Preference for candidates near a major airport About the Role The Client Success Manager owns the health, performance, and growth of a hospital or territory of hospital partners running Moxi robot fleets. You are both the executive relationship owner and the operator behind the numbers: you run leadership check-ins and quarterly business reviews, translate utilization data into a clear story about value delivered, and drive the projects that resolve issues and lift site performance. Priorities shift, sites behave differently, and the playbook is still being written. The CSMs who thrive here make good decisions with incomplete information and move fast without losing rigor. What You'll Be Doing Own executive relationships and the value narrative Serve as the trusted executive contact for each hospital — C-suite sponsors, nursing leadership, and operational stakeholders. Lead recurring leadership check-ins and quarterly business reviews: set the agenda, build the deck, present performance against goals, and close with documented decisions, owners, and next steps. Communicate Moxi's value in each stakeholder's terms — clinical hours returned, delivery volume, staff satisfaction, cost avoidance — continuously, not just at renewal. Use data to drive better outcomes Monitor utilization, adoption, and reliability data across your territory; know each site's baseline, trends, and outliers. Diagnose why a site underperforms, run the intervention, and measure whether it worked. Set and track site-level performance targets with partners, and report on progress h

About the role: We are looking for a full-stack UX Designer to help shape customer experiences across our digital health and ecommerce platforms. Reporting to the Director of User and Experience Design, you will own the design process end to end — research, UX design, design systems, and UI — shaping how customers discover, engage with, and trust our digital products. In a single week you might move between user interviews, flows, component specs, and polished production screens. This is a hands-on IC role for someone who loves the craft and the pace. We move fast. Priorities shift. Context switching is part of the job. We want a scrappy mindset, strong judgment, and the sense to know when to push for perfect and when to ship, learn, and iterate . Key responsibilities: End-to-end design execution: Own the design process from research and discovery through wireframing, prototyping, and high-fidelity UI. Customer experience design: Design and optimize experiences for ecommerce customers and internal users across CMS, MarTech, and operational platforms. Build intuitive, consistent, scalable interfaces that support seamless workflows and a cohesive brand. UX research and testing: Plan and run user research, including interviews and usability testing. Turn customer pain points and behaviors into insights and design decisions. Design systems and components: Contribute components, patterns, and tokens that scale cleanly between design and development. User acceptance testing (UAT): Partner with stakeholders to validate designs through structured UAT, keeping work aligned with customer needs and business goals. Collaboration and communication: Work closely with product managers, engineers, and cross-functional partners. Communicate design decisions clearly and advocate for the customer without slowing the team down. Brand consistency: Maintain b

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Secure Every Identity, From AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The (Function/Dept) Team (The Global Security & Safety team protects Okta’s most valuable assets - our people, workplaces, and operations across the globe. By integrating cutting-edge physical security technologies, AI-driven automation, and proactive intelligence, we build resilient, secure environments that empower Oktanauts to do their best work safely. We operate as trusted partners across the business, driving forward-thinking safety initiatives and modernizing global operations to stay ahead of evolving risks.) The Principal, Global Security Operations Center Opportunity Reporting to the Director, Global Security & Safety, this role will serve as the lead operational driver and technical subject matter expert for Okta’s global security operations center. Transitioning from traditional database management to proactive, automated security solutions, this role is responsible for driving the operational deployment, optimization, and day-t

Location Qualifications: This role is available for hybrid work (2 days in office) from our office in Bucharest. About the position As a Backend Engineer, you'll be pivotal in crafting innovative solutions that transform the creation, organization, and distribution of sales content. Catering to Sales Enablement specialists and Marketing Content Owners, you'll harness cutting-edge technologies to continuously elevate our platform, maximizing its impact on our users. Your role will involve not just expanding and refining our codebase, but also driving innovation for new features. You’ll take full ownership, writing functional, automated, and scalable code that operates seamlessly within our cloud infrastructure and is efficiently monitored. Key Responsibilities Develop high-throughput, maintainable backend services and API integrations using Node.js, TypeScript , or Go. Design cloud-native microservices and serverless workflows optimized for resilience, speed, and cost efficiency. Take features from design and technical RFCs through development, automated testing, CI/CD, and production deployment. Lead impactful code reviews, mentor teammates, and refine operational standards like observability, telemetry, and alerting. Identify bottlenecks across storage, databases, and network layers to keep platform latency minimal as we scale. Required Skills 3+ years of hands-on experience building production-grade backend systems. Strong proficiency in at least one modern language/runtime: TypeScript, Node.js, or Go. Experience architecting and deploying services on AWS (e.g., Lambda, ECS/EKS, DynamoDB, SQS/SNS, RDS). Practical understanding of distributed systems, API design (REST/GraphQL/gRPC), caching strategies, and telemetry (Datadog, OpenTelemetry, etc.). Strong commitment to automated testing (unit, integration, e2e) and continuous deployment practices. Excellent asynchronous communication skills and a preference for building iteratively in agile environments. Comp

What we’re doing isn’t easy, but nothing worth doing ever is. Diligent builds helpful robots that work safely and autonomously in real world environments. We move quickly, solve messy problems, and care deeply about reliability at scale. As a Fleet Engineer, you'll own the reliability and continuous improvement of our deployed robotic fleet — leading hands-on investigations into how and why robots fail in the field, across the mobile base, charging/docking, motion and power, connectivity (modem), and sensor hardware. You'll combine remote data analysis with bench/lab failure analysis at our Austin HQ, turning field-technician reports and fleet data into clear problem statements, validated root causes, and corrective actions driven to closure with engineering, operations, manufacturing, and vendors. We are hiring a Lead Engineer, Issue Management & Triage to lead the systems, tooling, and team at the intersection of our Customers, Remote Operations Center (ROC), and Engineering. This is a highly technical, hands-on role focused on building the infrastructure that powers how we detect, triage, diagnose, and resolve issues across a deployed robotic fleet. You will work deeply with Engineering teams to design classification frameworks, build internal tools, and develop automation pipelines that improve reliability at scale. Location: Austin preferred, Remote possible (U.S.) Travel: if remote up to ~50% travel to Austin, TX (especially in the your first 90 days) What You’ll Do: Own Issue Management & Triage Systems Design and own end-to-end systems for issue intake, triage, and escalation. Define severity frameworks, SLAs, and ensure issues are consistently structured for engineering prioritization. Build Tools & Automation (Hands-On) Develop automation and pipelines to ingest, process, and classify operational data, reducing manual triage effort. Contribute directly to codebases (Python, backend services) and partner with Engineer

The Incident and Escalation Management team (IEM) is part of Datadog's Global Support Engineering (GSE) organization. The purpose of IEM is to continuously improve Datadog's overall customer experience during incidents and critical moments. Datadog Global Support Engineering (GSE) is looking for experts with a background in Incident Management and Escalations handling to join our team to provide fast incident response and stakeholder ownership. In this position, you will play a role in providing communication, technical engagement and incident management for our global customers. You will also implement processes based on the lessons learned from each incident to limit further occurrence. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Drive the resolution of incidents and escalations while providing response and/or management to customers Design and implement real-time and proactive monitoring of customer's infrastructures Prioritize, manage, and own customer issues from start to finish Monitor and manage communications (sometimes public, sensitive and large scale) during incidents Collaborate with stakeholders across Datadog and its partners worldwide to enhance customer experience Lead projects to deliver operational improvements as Datadog evolves Create and review documentation as well as incident and escalation training Identify and troubleshoot recurring cloud infrastructure issues Hire and mentor stakeholders and peers in incident and escalation management Who You Are: 3+ years demonstrable Incident Manager experience (escalations is a plus) 1+ year of experience in Support, Network, Solutions Architecture, or similar IT role Bachelor’s degree in Computer Science, Information Science/Technology, Engineering or equivalent experience Fa

About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries. About the role DevRev is hiring a Senior Product Manager for the Computer Data and Analytics Platform – a hands-on product leader who will own the trusted data foundation that makes Computer precise, useful, and safe across every experience. Computer should not merely report on work. It should understand customer, product, and operational context; reason across it; and help people and agents take the right action. The Computer Data and Analytics Platform makes that possible through a unified, governed, low-latency data layer that turns data from DevRev and connected systems into durable context for humans, applications, analytics experiences, and AI agents. You will define how data is captured, modeled, governed, queried, and activated across DevRev. The platform will support operational reporting and embedded analytics, while also enabling grounded, context-rich agentic conversations in Computer – helping users ask questions, investigate work, receive trusted answers, and take safe actions in the flow of work. This is a unique opportunity to build the foundation for an AI-native operating system – where customer context, product telemetry, structured records, events, and machine reasoning converge. What y

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Our Customer Success Strategy & Operations team uses valuable data and market research to help our customers succeed and drive value. Our teams collaborate to identify solutions using competitor and industry trend analysis, providing valuable insights for strategic decision-making. We're responsible for facilitating smooth transitions during organizational change efforts that promote employee adoption. You'll be an integral part of solving challenges faced by our frontline teams to help make Zscaler more efficient and effective in meeting our customers' needs. We're looking for an experienced Manager of Product Support to join our team. This role would report into to the Director of Customer Services in Japan in a hybrid setting. Establish operational goals and work plans and delegates assignments to your team Promote behavior, motivate, and above all, support the existing Product Support team – coach them, contribute t