Operational Risk Analyst Jobs

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Austin, New York, San Francisco About the Team We manage an internal, multi-region PostgreSQL platform that enables engineers to rapidly build, deploy, and operate services. Our mission is to provide a highly available, stable, and self-service platform with clear operational visibility. As a Systems Engineer, you will collaborate with database engineers, developers, and infrastructure teams to evolve our database architecture

The Facilities team manages our workspaces globally, with the purpose of providing safe, healthy, and productive work environments for our people, within our flexible, hybrid working world. Who You Are: You are a highly organized, proactive, and service-focused professional who thrives on creating exceptional workplace experiences. Acting as the primary on-site representative for the Facilities Dept you take ownership of the day-to-day office environment and are passionate about delivering a seamless experience for employees, visitors, executives, and stakeholders. You bring a concierge-style approach to workplace support, anticipating needs, solving problems before they arise, and ensuring every interaction reflects professionalism, hospitality, and attention to detail. Whether welcoming visitors, supporting senior leadership, coordinating vendors, preparing for executive and board meetings, or managing workplace requests, you consistently deliver a high standard of service and execution. You are confident working independently and comfortable balancing both strategic priorities and day-to-day operational needs. You can seamlessly shift between employee support, facilities coordination, event planning, and visitor management, maintaining composure and professionalism in a dynamic environment. You build strong relationships across all levels of the organization and are viewed as a trusted partner who enables others to do their best work. You understand that a great workplace is more than just a physical space. It is an environment that fosters productivity, collaboration, engagement, and a positive employee experience. Success in this role requires a combination of hospitality, operational excellence, sound judgment, and a genuine commitment to service. You take pride in creating a workplace that is welcoming, well managed, and always ready to support the evolving needs of the business.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. What you’ll do As part of our growing, global Product Support team, you will be a critical driver in delivering exceptional user experiences. This role goes beyond basic troubleshooting—it's about using your technical expertise, analytical mindset, and project management skills to strategically improve our support systems, processes, and product quality. You will take ownership of complex, technical user issues and work across teams, including Engineering and Product, to resolve them. A deep understanding of SQL and APIs will allow you to engage with these teams effectively, analyze data to inform decisions, and propose solutions that drive operational efficiency. Your work will focus on scaling support operations, creating better user experiences, and pushing forward continuous improvements that align with Stripe's key metrics, such as Consumer Satisfaction (CSAT), Contact Rate, and Service Level Agreements (SLA). Responsibilities Analyze and troubleshoot complex technical issues through direct user interaction (email, phone), utilizing SQL to extract and interpret data, and leveraging your knowledge of API documentation. Develop product and platform expertise, working closely with Engineering, Product, and Operations teams to diagnose and resolve user issues. Strategically optimize and scale support processes to enhance efficiency and improve the overall user experience, incorporating data-driven insights and metrics. Lead continuous improvement initiati

Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments. Our portfolio includes Zafin AIOS , an agent orchestration platform for governed AI work; the Zafin Banking Platform , which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO , an integration platform that connects data, systems, and workflows across complex enterprise environments. Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale. What is the opportunity? As a Technical Consultant III , you will be responsible for designing, configuring, developing, and implementing Zafin SaaS solutions for financial institutions. You will translate banking, product, pricing, billing, workflow, integration, and data requirements into scalable technical solutions that support successful client implementations. You will work across implementation planning, solution design, configuration, development, integration, testing, deployment readiness, troubleshooting, production support, and continuous improvement. At the Technical Consultant III level, you will also provide hands-on technical direction, mentor junior team members, support client-facing decisions, and help ensure delivery of quality, maintainability, security, auditability, and operational readiness. What will you do? Deliver implementation of workstreams across product, pricing, billing, offers, eligibility, approvals, reporting, integrations, automation, and related platform capabilities. Translate client requirements into solution a

About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. About the Team The Financial Planning & Analysis (FP&A) team partners closely with leaders across Outreach to provide the financial insights and strategic guidance that help drive informed business decisions. The team plays a critical role in planning, forecasting, performance management, and helping the business understand the financial impact of its investments and priorities. As part of the broader Finance organization, FP&A operates in a highly collaborative environment, working cross-functionally to bring together financial data, business context, and thoughtful analysis. You’ll join a team that values curiosity, strong partnership, and continuous development, with opportunities to build relationships across the organization and contribute to decisions that directly impact Outreach’s growth and operational efficiency. The Role The Senior Financial Analyst helps Outreach make sharper decisions about where we invest and how we manage the business. As part of the Corporate FP&A team, you will own critical forecasting, consolidation, and reporting processes that provide leadership with a clear view of company performance, cash flow, and future growth. This role sits at the center of Finance, partnering closely with Accounting to connect actual results, fore

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The Snowflake Global Revenue Enablement certification team is fanatical about building and certifying technical champions worldwide. We constantly deliver innovative learning and enablement solutions to help individuals excel on the Snowflake Data Cloud. We are looking for an action-oriented Certification Coordinator to support certification operations, vendor management, exam development, and candidate marketing. In this hands-on role, you will work closely with external vendors, internal technical experts, and candidates to scale and streamline the global SnowPro Certification program. The ideal candidate is a high-ownership self-starter with a knack for identifying inefficiencies, automating manual processes, and managing vendor relationships. You thrive in a fast-paced environment, feel comfortable making real-time decisions with incomplete data, and drive projects to completion with minimal oversight. RESPONSIBILITIES Vendor Management: Serve as a primary point of contact for external certification vendors and partners, ensuring service level agreements (SLAs), operational alignment, and seamless integration with Snowflake systems. Process Automation & Optimization: Identify operational bottlenecks, streamline workflows, and drive automation initiatives to eliminat

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Drive the strategic evolution of Everpure’s enterprise quote-to-cash ecosystem as a Senior Salesforce Developer. In this role, you will architect, build, and optimize complex Salesforce and Zuora Billing/CPQ solutions that accelerate our revenue operations and eliminate business bottlenecks. You will solve variable technical challenges, design robust APIs, and partner directly with cross-functional leaders in Finance, Sales Operations, and IT to deliver seamless subscription and billing processes. WHAT YOU'LL DO Architect Scalable Quote-to-Cash Workflows: Design, code, and deploy custom Apex, Lightning Web Components, and automated flows on the Everpure Platform to optimize quote creation, product rate plans, subscriptions, and billing renewals. Drive Strategic Enterprise Integrations: Build and maintain high-performance REST/SOAP API integrations and AppExchange connections between Salesforce, Zuora, and enterprise systems to ensure fault-tolerant data synchronization and security. Optimize Operational Efficiency & System Health: Identify process bottlenecks, perform root-cause debugging, monitor performance metrics, and participate in production support to ensure high availability and seamless data integrity across ecosystem solutions. Lead Modern Engineering Practices: Establish best practices for change management, GitHub version control, deployment pipelines, and the utilization of AI-assisted coding tool

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic's Infrastructure organization builds and operates the compute that trains and serves our frontier models. Behind every cluster is a physical supply chain: servers, accelerators, networking equipment, spares, and tooling that have to be received, inspected, secured, tracked, and delivered to the right site at the right time. The Warehousing and Logistics team owns that flow, and this role builds the key capabilities and partnerships to scale these services with velocity. As Warehouse and Logistics Capability Manager, you'll report to our Global Warehousing and Logistics Lead and own the design, and roll-out of key capabilities (selection of in-house or off-the-shelf tooling, process, and data integrity), implementation and integration with strategic partnerships to achieve global scale. This is a strategic role on a small team, so you'll move between building the tooling, processes, controls, and metrics that let us scale as our hardware footprint grows. You should be comfortable making decisions with incomplete information, communicating clearly with engineers and vendors alike, and holding a high bar for supply chain and logistics capabilities. Key responsibilities Define the key requirements for new capabilities in collaboration with partner teams Own the program management, selection and implementation of tools pertaining to warehouse, inventory, transport management etc., and their integration with internal and external tools Enable expansion to new geographies with the right tools, processes, SOPs and data in conjunction with the operational warehouse managers Conduct RFP where needed and drive tool

About the Team The Technical Support team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and support customers in maximizing value and adoption from deploying our highly-capable models. We work closely with Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. We think from an automation-first mindset and leverage the latest in AI to scale our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and help shape the future of Technical Support in the age of AI. About the Role We are looking for a Senior Support Engineer to collaborate directly with our strategic enterprise accounts and product teams, helping solve some of the most difficult problems faced by our Customers. You will be part of the best technical troubleshooting team at OpenAI, and our Customers and Engineering teams will look to you for technical guidance in addressing the most technically difficult issues in our environment. As a Senior Support Engineer, you will design and run operational processes to monitor our top strategic customers and a 24x7 response team. You’ll work closely with our Infrastructure and Engineering teams to deliver the best possible experience to customers at scale. Working directly with our most strategic Customers - You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with the OpenAI API platform. The nature of this role will be low volume, high difficulty. This role is based in Singapore. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Be among the foremost technical and troubleshooting experts for our API platform at OpenAI. You are the last line of defense before the core Engineering team. Proactively identify and

Block is one company built from many blocks, all united by the same purpose of economic empowerment. Our products and services, including Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto, help millions of people around the world access, manage, and move money with more flexibility and control. We believe everyone should be able to participate and thrive in the economy, and we build tools that make commerce and financial services more accessible. Block’s Financial Operations team is responsible for the movement of money through our bank partners, card networks, payment partners, and internal platforms. The team’s mission is to ensure our customers’ experience taking payments, completing sales, settling funds, and getting paid is reliable, efficient, compliant, and cost effective. To deliver on that mission, Block operates within a complex and highly regulated ecosystem of financial institutions, payment networks, industry partners, regulatory requirements, and internal systems. Financial Operations plays an integral role in shaping the infrastructure, controls, partner relationships, and operational capabilities required to support Square’s long term growth in Japan. As Head of Financial Operations, Japan, you will lead Square’s financial operations strategy in the market. You will own critical payment and banking partner relationships, strengthen operational resilience and controls, and ensure Square can scale reliably in Japan. This Tokyo based hybrid role requires deep payments expertise, strong commercial judgment, and the ability to influence senior internal and external stakeholders. The Role In this role, you will translate Square Japan’s Financial Operations strategy into measurable outcomes. You will work across payments, product, operations, partnerships, and regulatory engagement to improve performance, support new capabilities, and help Square grow in a complex and highly regulated market. You Will Lead the execution of Square Japan’s Financial Operat

Skeletons, lasers, tattoo buses — the Torq brand grabs attention like nothing else in cybersecurity. And we're growing like crazy, backed by Series D funding, 200% employee growth, and 300% revenue growth. Fueling Torq's momentum is our game-changing AI SOC platform, backed by a team and culture that makes Torq one of Forbes' Best Startup Employers in America, and a Business Insider 'startup to bet your career on'. Life at Torq is all gas, no brakes. We're a team of relentless, collaborative go-getters pushing the boundaries of what's possible for security automation. Every role is an essential driver of Torq's success as the AI-native autonomous SecOps platform of choice for security teams across the Fortune 500. We are looking for a Sales Engineer to build, implement and manage top standard SE strategy in an outstanding hyper-growth environment. In this role you’ll help our sales team to evangelize the power of Torq by assessing and understanding the technical business needs of our customers and prospects to help them achieve maximum value from our solution. This remote position is based in the NYC Metropolitan region. What you’ll do: Provide outstanding and effective pre-sales technical expertise and sales engineering processes. Lead the Sales Engineering team in following sales methodology and best practices, as well as ensuring proper use of CRM system Partner with sales leadership and product groups to drive operational excellence and efficiency and meet quarterly and annual sales targets Ensure accuracy and accountability with internal systems and tools Provide technical guidance and support to the sales team, ensuring that they have the knowledge and tools needed to be successful Deliver compelling presentations to customers and prospects to ensure they understand the value of our solution Promote products and business solutions at conferences, forums, and seminars. Participate in regional industry events/organizations as a thought leader.&

Overview: We are looking for a Product Manager to support the build, rollout, adoption, and continuous improvement of AI-powered products used across Guidepoint’s expert-network operations. This role sits at the intersection of product management, product operations, workflow automation, AI adoption, and internal tools. The ideal candidate is a hands-on problem solver who can work closely with users, engineering, QA, design, operations, and leadership to turn high-friction workflows into reliable, scalable product systems. The Product Manager will support a portfolio of mature and emerging initiatives by writing clear requirements, managing user feedback, looking at adoption, usage data & analytics, triaging issues, supporting UAT and helping teams make data-driven product improvements. This role is especially important as Guidepoint expands its use of AI, automation, and human-in-the-loop workflows across complex operational processes. What You’ll Do: Product Delivery & Execution Partner with engineering, QA, UX, and business stakeholders to support timely and high-quality delivery of product improvements. Participate in sprint planning, backlog refinement, UAT, release readiness, and post-release review. Help ensure features are tested against real user workflows, edge cases, business rules, and operational expectations. Support rollout planning, user onboarding, training, and adoption follow-ups for new and existing product capabilities. Product Operations & Workflow Support Act as a day-to-day product contact for users Triage bug reports, user questions, change requests, and product feedback. Translate recurring themes into clear product requirements, tickets, acceptance criteria, and follow-up actions. Maintain strong product hygiene across Jira, Confluence, release notes, user documentation, and training materials. AI Workflows & Tools Work with product and engineering teams to ensure AI-driven features are usable, measurable, and aligned with

We are looking for an experienced Manager, Solutions Engineering - Commercial to lead and grow a high-performing team of Solutions Engineers (SEs) in our Commercial Vertical. This is a Pre-sales team leadership role , not a software engineering or product development role. The ideal candidate has a proven background in presales, customer-facing technical consulting, or customer-facing solutions architecture, and excels at combining business storytelling and executive presence with their technical expertise. As a leader, you’ll coach and mentor Solutions Engineers to have value-driven conversations with customers and partners, discover and design compelling solution demonstrations, and develop problem-solving solution architectures to help customers understand how our solutions will integrate into their environment. You will also collaborate closely with Sales, Product, and Partner teams to accelerate customer adoption, drive revenue growth, and ensure overall customer success. In partnership with the AVP of Sales for the Commercial vertical , you will define and execute a go-to-market strategy focused on acquiring new logos and expanding Talkdesk’s presence within the Commercial segment. Responsibilities: Lead a Solution Engineering team that develops and executes on go-to-market strategies to increase market penetration including driving customer facing activities, hiring, onboarding, and retaining our Solutions team. Partner with the HLS Sales leader to lead and drive the HLS business growth through identification of opportunities aligned with Talkdesk solution differentiators and strategic imperatives. Bring a growth-oriented Presales perspective to opportunity qualification and pursuit for the HLS team. Grow and develop the Global Solutions team. Hire to your team’s growth plan. Identify process and operational improvements for our organization then lead those projects through to success. Set visionary goals for te

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. The Manager, Premium Audit is responsible for driving measurable performance improvements across Pie's contact center and operations ecosystem. This individual contributor role owns the design, implementation, and continuous optimization of workforce management practices, technology platforms, and analytics infrastructure that enable our operations teams to deliver exceptional customer and agent experiences at scale. The role serves as a critical bridge between people, process, and technology — translating data into actionable insight and insight into operational outcomes. How You'll Do It Premium Audit Operations Management: Manage premium audit operations through team leads and professional individual contributors, ensuring consistent quality and productivity standards Translate business segment strategy into functional audit plans and guide day-to-day execution Oversee both internal audit processes and vendor relationships, ensuring service level agreements are met Monitor audit completion rates, quality metrics, and customer satisfaction scores Ensure compliance with state and bureau audit requirements across all audit types (mail-in, phone, virtual, and physical audits) Partner with Analytics team to analyze audit results and identify trends impacting profitability Process Improvement and Strategy Implementation: Develop and execute operational initiatives to improve audit efficiency and customer experience Work with Senior Management to implement long-term audit strategies aligned with company objectives Collaborate with Product, Engineering, and

At Kailera, we are bold, authentic and committed to our mission of developing therapies that give people the power to transform their lives and elevate their overall health. Rooted in an entrepreneurial spirit and a team-oriented culture, we are working together to advance Kailera’s mission to advance novel therapies for obesity and related conditions. We are passionate about creating an inclusive workplace that promotes collaboration, integrity, and excellence. As we expand, we seek the most talented individuals with diverse backgrounds, cultures, perspectives, and experiences to join our team. What You’ll Do: We are seeking an experienced Data Management leader to join us as the Senior Director, Data Management. Reporting to VP, head of Biometrics, this role will define and execute the global clinical data management strategy, scale the data infrastructure, and oversee end-to-end data integrity across all phases of clinical development. As a strategic and operational leader, this individual will drive data quality, standardize processes, and ensure inspection readiness. Responsibilities: Actively plan and manage full-lifecycle clinical data quality and integrity across all trials (including eCRF builds, edit checks, external data integrations, reconciliations, data cleaning, database locks, and submission readiness). Build and scale a high-performing Data Management organization; drive departmental performance, resource allocation, and talent development to maintain a resilient, growth-oriented team. Drive strict compliance with global regulatory standards and internal SOPs while supporting regulatory audits and maintaining inspection readiness. Cultivate strong cross-functional partnerships and represent Data Management in key cross-functional forums and enterprise initiatives. Manage CRO relationships to ensure timely, high-quality deliverables, establishing robust quality metrics and governance frameworks. Required Qualifications: 10+ years of cli