Operations Associate Manager Jobs

About the Team New Verticals is an exciting team at DoorDash that is building and scaling new ways to delight our customers beyond restaurant deliveries (e.g., Grocery, Convenience, Alcohol, Retail). Our Central Ops team has three major mandates: to effectively onboard merchants, fulfill every order with speed & accuracy and improve our logistics network. We are able to do this by identifying efficiencies, building product tooling and launching operational processes at scale. You will own metrics, pull operational & product levers and drive impactful results across our Grocery, Convenience, Alcohol and Retail businesses. About the Role We are looking to build out our team with a Senior Associate who will focus on a variety of strategic and operational initiatives on the New Verticals Central Ops pod. You will lead the scoping, go-to-market, and iteration of cutting-edge product features to help DoorDash improve order quality and selection across our Convenience, Grocery, Alcohol, and Retail businesses. You work will include attracting more Dashers into shopping, building the tools & technology they use in-store, and ensuring the right supply is available in the right place at the right time. Your work will be highly visible, and involves partnering with the Machine Learning, Engineering, Product, and Data Science teams. You will sit in the Central Ops group within our New Verticals Strategy & Operations organization and report into a Manager. This is an individual contributor position. You’re excited about this opportunity because you will… Analyze : You love working with data and using data to drive business decision-making. You love talking to customers, unpacking their feedback, coming up with improvement opportunities and are familiar with SQL. Strategize : You will own and deliver on improving key metrics. You will create quarterly and annual plans that push our business forward and are aligned with our product capabilities. You will

About the Team Our New Verticals team launched in 2020 with the purpose of delighting our customers and empowering local communities outside of just restaurants. Since then, we’ve launched Grocery, Convenience, Alcohol, Retail, and DashMarts while also building merchant services, dasher tooling and consumer products. New Verticals is the growth engine of DoorDash’s business and we are continuing to build and scale new businesses everyday! Grocery is one of our highest priority, most complex verticals that is key to acquiring consumers to new verticals outside of just restaurants. About the Role We are hiring a Senior Associate on our Grocery Merchant Strategy & Operations teams to work scaling the service offerings we can provide to consumers through our third party merchant partnerships with some of the most well known grocers and your local favorite grocers on our platform! In this role, you will lead growth projects for major Grocery merchants to ensure we are able to onboard every SKU or service a grocery store offers. This includes portfolio management, ideating and launching 0-1 initiatives across our merchants, onboarding merchants to new services and improving quality every step of the way. You will partner closely with product, engineering, finance, analytics and business development to bring these initiatives to life! These roles sit at the intersection of strategy, operations, and product. The best operators today are rapidly generating new ideas, taking ownership over metrics and moving them in the right direction through building product visions, synthesizing complex analyses and testing every idea — all while leveraging AI to uplevel how we operate. We expect this person to stay at the forefront of how AI is reshaping the work, actively exploring new tools, automating repetitive workflows, and finding ways to do in hours what used to take weeks. You will report into a Manager on our New Verticals Strategy & Operations team and be an

About the Team Our New Verticals team launched in 2020 with the purpose of delighting our customers and empowering local communities outside of just restaurants. Since then, we’ve launched Grocery, Convenience, Alcohol, Retail, and DashMarts while also building merchant services, dasher tooling and consumer products. New Verticals is the growth engine of DoorDash’s business and we are continuing to build and scale new businesses everyday! Grocery is one of our highest priority, most complex verticals that is key to acquiring consumers to new verticals outside of just restaurants. About the Role We are hiring an Associate on our Grocery Merchant Strategy & Operations teams to drive growth in our enterprise grocery business. In this role, you will drive key initiatives supporting some of our largest merchants on the platform. This role will be highly dynamic, and a given day may include deep analysis of a customer journey, ideating and setting up a test for a new growth bet that you wish to productize, building a point of view on the financial viability of a new initiative or deal. You will partner closely with product, engineering, finance, analytics and sales / business development to bring these initiatives to life! The best operators today are rapidly generating new ideas, taking ownership over metrics and moving them in the right direction through building product visions, synthesizing complex analyses and testing every idea — all while leveraging AI to uplevel how we operate. We expect you to stay at the forefront of how AI is reshaping the work, actively exploring new tools, automating repetitive workflows, and finding ways to do in hours what used to take weeks. You will report into a Manager on our New Verticals Strategy & Operations team and be an individual contributor position. We operate in a hybrid model and spend a few days a month in person together. You’re excited about this opportunity because you will… Strategize. From firs

About the Team The Dasher Tasks team is expanding what it means to earn on DoorDash. We let Dashers do work far beyond delivery, from photographing a merchant's menu to assisting autonomous vehicles, to collecting data. Adding these Tasks gives dashers greater opportunities to earn and smoothes a Dashers earnings throughout the day. The work compounds across all three sides of our marketplace: new off-peak earning for millions of Dashers, real-world capacity and insight for businesses, and everyday convenience for customers. We are on our way to building the next billion dollar business at DD, with more than 2 million tasks completed since 2025 and partners across retail, insurance, hospitality, and technology. About the Role As an Associate you'll own a slice of Dasher Tasks end to end; sizing the opportunity, designing the operation, launching pilots, and scaling what works. Your focus will flex to wherever the business needs it most: new task types, commercial pilots or international market expansion opportunities, First 30 days: learn the business, our metrics, and tooling, and shadow live operations. By 60 days: own a workstream or pilot and ship your first improvements. By 90 days: independently run a pilot or market and move a core metric. Expect ambiguity, shifting priorities, and few established playbooks. With these complications come outsized ownership, direct exposure to senior leaders, and the chance to shape a multi-billion-dollar new business from the ground up. It's a rare moment to get in early. You’ll report direction to the Manager on the Dasher Tasks with the Dasher and Logistics Organization You’re excited about this opportunity because you will… Own end-to-end workstreams across Dasher Tasks, from the first hypothesis and analysis all the way through launching and scaling the operation. Turn messy, real-world data into decisions: pull your own data in SQL, model in Excel/Sheets, define the KPIs that matter, and lean on AI tools to m

About the Team DoorDash is looking for you to join our team as a Senior Associate, Regional Operations - Parcel on the Drive team. DoorDash Drive is our company's hyper-growth platform team serving restaurants, grocers and retailers across the United States, Canada and Australia. We operate at the intersection of strategy, execution, and quality — obsessing over performance, efficiency, and scalable processes as we expand our footprint. This team partners cross-functionally with Product, Engineering, Business Development, and external partners to launch new capabilities, improve performance, and standardize best-in-class operational practices across our logistics network. We are looking for someone to drive quality improvements, unblock complex logistical challenges, and build scalable, standardized systems to ensure on time delivery. Our regional operations team focuses on delivery quality, loss prevention, operational efficiency, and merchant experience. About the Role You will play an integral role in managing day-to-day operations and site performance in a specific region within the U.S. You will work with both internal and external stakeholders to build and implement key operating procedures to drive compliance and improve quality. This role reports directly to the Regional Operations Manager. We expect this role to be up to 25% travel. You’re excited about this opportunity because you will… Analyze performance and unlock opportunity — Identify high-impact operational challenges, uncover root causes through quantitative and qualitative insights, and implement scalable solutions that improve service quality, efficiency, and reliability of the network Scale processes and operations — Partner cross-functionally with Product, Engineering, Analytics, and Business Development to standardize operating procedures and build systems that support sustainable growth Drive success metrics — Support 3P performance across 15–20 locations—partnering with site leadership to kee

About Kasa Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations. Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt. The Role Join our Central Hospitality Team as a Hospitality Associate where you will be the heart of our onsite-guest experience. This dynamic role combines physical presence with digital prowess, making you a key figure at Lakeshore Chicago. Reporting to the Operations Manager, you'll work closely with both the Guest Experience and the Property Operations team. About the Team Be a part of our Central Portfolio Operations, a team passionate about delivering seamless experiences for our guests. Our team members at Kasa are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa. Day in the life of a Kasa Hospitality Associate Guest Experience Welcoming and Assisting Guests : Be the first point of contact for guests, assisting with check–in, and addressing their immediat

About Kasa Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations. Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt. The Role Join our Central Hospitality Team as a Hospitality Associate where you will be the heart of our onsite-guest experience. This dynamic role combines physical presence with digital prowess, making you a key figure in our Nashville market. Reporting to the Operations Manager, you'll work closely with both the Guest Experience and the Property Operations team. About the Team Be a part of our Central Portfolio Operations, a team passionate about delivering seamless experiences for our guests. Our team members at Kasa are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa. Day in the life of a Kasa Hospitality Associate Guest Experience Welcoming and Assisting Guests : Be the first point of contact for guests, assisting with check–in, and addressing their immed

About Kasa Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations. Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt. Location: 446 East Ontario Street, Chicago, IL 60611 Time Commitment: Full-Time Anticipated Schedule: Flexible - including nights, weekends, and holidays. The Role Join our Chicago Hospitality Team as a Hospitality Associate where you will be the heart of our onsite-guest experience. This dynamic role combines physical presence with digital prowess, making you a key figure at Kasa Lakeshore. Reporting to the Operations Manager, you'll work closely with both the Guest Experience and the Property Operations team. About the Team Be a part of our Central Portfolio Operations, a team passionate about delivering seamless experiences for our guests. Our team members at Kasa are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa. Day in the life of a Kasa Hospitalit

At Databricks, we aim to inspire our customers to make informed decisions through an intuitive platform. As a Technical Program Manager (TPM) in our Forward Deployed Engineering division, you lead the success of a portfolio of complex programs and drive the continuous evolution of our delivery excellence. You are a senior leader within the FDE practice, entrusted with high-visibility, large-scale engagements. Your focus is on delivering superior results and setting the standard for how we empower our customers to achieve their most ambitious data goals. The Impact You Will Have Portfolio Success : Own and lead a portfolio of highly complex, high-visibility programs, ensuring they remain perfectly aligned with strategic customer objectives. Operational Excellence : Drive innovation and efficiency across the PS team to deliver increasingly better results for the Business Unit. Strategic Alignment : Proactively coordinate technical milestones and program-level dependencies across multiple concurrent engagements. Leadership Hub : Act as the primary lead for complex technical delivery discussions, collaborating with M5-level managers to ensure rapid and successful project momentum. Mentorship : Elevate the entire team by mentoring junior TPMs and refining delivery processes to scale our global impact. What We Look For Experience : Extensive experience managing complex technical programs. Experience with Product Management is a plus. Technical Bar : Intermediate technical fluency; 1 Databricks Associate-level Certification required within 6 months of hire. AI Proficiency : Demonstrated ability to integrate AI tools into program management workflows to drive operational performance. Process Innovation : A track record of enhancing delivery standards and implementing changes that improve operational performance. About Databricks Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Uni

About Kasa Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations. Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt. The Role Join our East Hospitality Team as a Hospitality Associate where you will be the heart of our onsite-guest experience. This dynamic role combines physical presence with digital prowess, making you a key figure at Kasa Downtown D.C.. Reporting to the Operations Manager, you'll work closely with both the Guest Experience and the Property Operations team. About the Team Be a part of our East Portfolio Operations, a team passionate about delivering seamless experiences for our guests. Our team members at Kasa are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa. Day in the life of a Kasa Hospitality Associate Guest Experience Welcoming and Assisting Guests : Be the first point of contact for guests, assisting with check–in, and addressing their immediate nee

CSQ327R264 At Databricks, we aim to inspire our customers to make informed decisions through an intuitive platform. As a PS Technical Program Manager, you lead the success of a portfolio of complex programs and drive the continuous evolution of our delivery excellence. You are a senior leader within the PS practice, entrusted with high-visibility, large-scale engagements. Your focus is on delivering superior results and setting the standard for how we empower our customers to achieve their most ambitious data goals. The Impact You Will Have Portfolio Success : Own and lead a portfolio of highly complex, high-visibility programs, ensuring they remain perfectly aligned with strategic customer objectives. Operational Excellence : Drive innovation and efficiency across the PS team to deliver increasingly better results for the Business Unit. Strategic Alignment : Proactively coordinate technical milestones and program-level dependencies across multiple concurrent engagements. Leadership Hub : Act as the primary lead for complex technical delivery discussions, collaborating with M5-level managers to ensure rapid and successful project momentum. Mentorship : Elevate the entire team by mentoring junior TPMs and refining delivery processes to scale our global impact. What We Look For Experience : 5–8 years managing complex technical programs. Technical Bar : Intermediate technical fluency; 1 Databricks Associate-level Certification required within 6 months of hire. AI Proficiency : Demonstrated ability to integrate AI tools into program management workflows to drive operational performance. Process Innovation : A track record of enhancing delivery standards and implementing changes that improve operational performance. Mandatory Certifications : PMP Certification (Project Management Professional) required within 6 months of hire. About Databricks Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Maste

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity This role reports to the Manager, Trucking & Warehouse (based in Ho Chi Minh City) and is a senior, high-autonomy position: you are expected to be the go-to person in Hanoi, capable of resolving day-to-day issues independently, and proactively improving how the team works Daily Operations & Execution Coordinate domestic trucking bookings: trucking only, or trucking attached to ocean and air shipments across Vietnam, including EXW pickups, port runs, and cross-dock moves. Fulfill ad-hoc trucking, CFS, and storage service requests from internal teams and clients. Track shipment and warehouse milestones, ensuring Flexport systems are updated accurately and KPIs are met. Act as the first point of contact for on-site issues in Hanoi, resolving delays, exceptions, and service issues directly with vendors and warehouse operators before escalating. Warehouse & CFS Operations Liaise with CFS/warehouse vendors to ensure service quality, safety compliance, and cost efficiency. Identify operational bottlenecks in warehouse workflows and recommend practical improvements. Vendor Management Maintain and grow relationships with domestic trucking,

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: CST Team comprises service associates who help customers get onboarded on Paytm and help them have a good experience of Paytm services. About the role: Candidate has to handle concerns and complaints raised by the customers/merchants on a day-to-day basis and make sure the daily tasks are being closed within the defined TAT with a good customer experience. Expectations/ Requirements: ● Resolving day-to-day queries of the customers/merchants via call/chat. ● Oversee day-to-day management of campaigns and ensure brand consistency ● Ensure brand consistency in copy through tone, voice, and terminology ● Developing and implementing a timeline to achieve targets. Superpowers/ Skills that will help you succeed in this role: ● High level of drive, initiative, and self-motivation ● 1+ years’ experience in customer support ● Exceptional multi-tasking skills ● Strong problem-solving skills Educational Qualification: Any Graduate. Why join us 1. A collaborative output-driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities 3. A solid 360 feedback from your peer teams on your support of their goals 4. Respect, that is earned, not demanded from your peers and manager Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing

CSQ427R33 At Databricks, our core principles are at the heart of everything we do; creating a culture of proactiveness and a customer-centric mindset guides us to create a unified platform that makes data science and analytics accessible to everyone. As a Senior TPM, you lead the charge in changing how people work with data. You will drive high-stakes, multi-workstream programs that have a material impact on customer success and scalability. Your technical expertise and strategic influence will be critical for guiding complex engagements to success and fostering a culture of continuous improvement. You'll work with a collaborative, customer-focused team that values innovation and creativity, using your skills to create customized solutions to help our customers achieve their goals. The Impact You Will Have Architecting Standards : You will install operating rigor (cadence, metrics, reviews) that doesn't just serve one project, but becomes a "gold standard" adopted by other TPMs across the region. Cross-Functional Synergy : You will lead high-visibility initiatives that require deep collaboration across Product, Engineering, and Marketing, resolving complex misalignments with M6-level Directors that threaten project velocity. Strategic Risk Leadership : You will manage the change management process for large-scale digital transformations, ensuring that customer organizations are culturally and technically ready to adopt the Lakehouse architecture. Knowledge Multiplication : You will contribute significantly to the Databricks community by documenting best practices and leading internal training sessions to level up the entire Professional Services organization. What We Look For Experience : 8–12+ years leading large-scale technical programs. Technical Fluency : Advanced technical fluency; 2 Databricks Associate Certifications or 1 Professional-level Certification required within 6 months of hire. AI Strategy : Proven track record of leveraging AI-enabled tools to opti

CSQ427R39 At Databricks, we aim to inspire our customers to make informed decisions through an intuitive platform. As a PS Technical Program Manager, you lead the success of a portfolio of complex programs and drive the continuous evolution of our delivery excellence. You are a senior leader within the PS practice, entrusted with high-visibility, large-scale engagements. Your focus is on delivering superior results and setting the standard for how we empower our customers to achieve their most ambitious data goals. This is a hybrid role based in Korea. You will be reporting to Director, Professional Services/FDE. The Impact You Will Have Portfolio Success : Own and lead a portfolio of highly complex, high-visibility programs, ensuring they remain perfectly aligned with strategic customer objectives. Operational Excellence : Drive innovation and efficiency across the PS team to deliver increasingly better results for the Business Unit. Strategic Alignment : Proactively coordinate technical milestones and program-level dependencies across multiple concurrent engagements. Leadership Hub : Act as the primary lead for complex technical delivery discussions, collaborating with M5-level managers to ensure rapid and successful project momentum. Mentorship : Elevate the entire team by mentoring junior TPMs and refining delivery processes to scale our global impact. What We Look For Experience : 5–8 years managing complex technical programs. Technical Bar : Intermediate technical fluency; 1 Databricks Associate-level Certification required within 6 months of hire. AI Proficiency : Demonstrated ability to integrate AI tools into program management workflows to drive operational performance. Process Innovation : A track record of enhancing delivery standards and implementing changes that improve operational performance. Mandatory Certifications : PMP Certification (Project Management Professional) required within 6 months of hire. Language Proficiency: Native-level fluency in K