Operations Lead Jobs

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. Location: Delhi Business Unit: Research Core Function: Operations Key Responsibilities: Lead and deliver strategic market research and consulting engagements, including market opportunity assessments, product feasibility studies, market entry strategies, competitor benchmarking, and go-to-market (GTM) initiatives Analyze client business challenges and research requirements, conducting primary and secondary research to generate actionable insights, market forecasts, industry analyses, and strategic recommendations Develop and present high-quality research reports, business presentations, and data-driven market intelligence, translating complex information into clear and impactful insights Support business development efforts by acting as a subject matter expert, contributing to client discussions, preparing proposals, case studies, white papers, and identifying new growth opportunities Manage client relationships and project execution, collaborating with senior stakeholders, cross-functional teams, and external consultants to ensure timely delivery of high-quality outcomes Lead, mentor, and develop team members by fostering a collaborative, high-performance culture, encouraging innovation, continuous learning, and operational excellence Key Requirements: 10+ years of experience in market research, business advisory, and GTM strategy consulting with postgraduate degree

The Ops Sup Lead Analyst is a senior-level operations professional responsible for managing transaction exception processing, including payment network claims, adjustments, disputes, settlement exceptions, and reconciliation activities for internal Citi business partners. The role is accountable for ensuring the accurate and timely resolution of operational exceptions, maintaining a strong control environment, and overseeing third-party vendors that support these functions. This individual serves as the primary liaison between Operations, Business, Technology, Risk & Control partners, payment networks, and external vendors to ensure operational issues are resolved effectively, controls are maintained, and processes continue to evolve to support business growth and regulatory expectations. The successful candidate will act as a subject matter expert in payment network operations, transaction routing, settlements, reconciliations, and exception management. Responsibilities Lead the end-to-end management and resolution of transaction exceptions, including payment network claims, adjustments, disputes, settlement discrepancies, and other operational exceptions. Oversee settlement and reconciliation processes to ensure the timely identification, investigation, and resolution of breaks, variances, and outstanding items. Monitor operational performance and service level adherence, ensuring all activities are completed accurately, timely, and in compliance with applicable policies and procedures. Serve as the primary operational liaison with internal Citi business partners, Technology, Risk & Control, Compliance, Finance, payment networks, and third-party vendors. Manage vendor relationships supporting claims, adjustments, settlement, and reconciliation functions, including performance monitoring, issue escalation, service delivery oversight, and process improvements. Act as the b

About Us Paytm is India’s leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Our mission is to serve half a billion Indians and bring them into the mainstream economy with the help of technology. Job Summary We are looking for a CST Team Lead to join our Customer Experience team within the CST Travel business. Ideal candidates come from hotel / hospitality customer support — front office, guest relations, reservations, hotel contact centre, or hotel OTA support — and can lead a team that delivers calm, clear service across phone, email, chat, and social. You don’t need deep flights experience on day one. What matters is strong customer handling, ownership of escalations, and the ability to learn travel workflows quickly. Key Responsibilities Customer Experience Lead exceptional service across phone, email, chat, and social channels Handle escalated and complex customer issues with empathy, clarity, and closure Spot trends in complaints and feedback; drive fixes with the team and stakeholders Use CRM and customer-service tools confidently; coach others on quality and tone Improve moments that raise CSAT / NPS and cut repeat contacts Team leadership & operations Guide day-to-day floor/team performance: quality, productivity, escalations, and SLAs Run huddles, feedback, and simple process improvements that lift team output Partner with Product, Engineering, Growth, and Finance to resolve customer issues Build and refresh SOPs / playbooks the team can actually use Travel platform support (trainable) Support booking and post-booking journeys on our travel platform (with training) Learn and apply processes for modifications, cancellations, refunds, and related checks Work with tools and systems used by the travel CST team (CRM + travel ops tools) Qualifications (must-have) Hands-on customer support / guest service e

This role is responsible to monitor and operate plant systems, including Boiler, Turbine, Generator, BOP, switchyard and transformer area ensuring their optimal performance and executing necessary start-up and shut-down procedures. This role also performs and monitors Flue Gas Desulfurization (FGD) operations, maintaining equipment, promoting energy conservation, and ensuring environmental compliance. Source: Adani Group | Job ID: 57445

This role is responsible to monitor and operate plant systems, including Boiler, Turbine, Generator, BOP, switchyard and transformer area ensuring their optimal performance and executing necessary start-up and shut-down procedures. This role also performs and monitors Flue Gas Desulfurization (FGD) operations, maintaining equipment, promoting energy conservation, and ensuring environmental compliance. Source: Adani Group | Job ID: 57449

This role is responsible to monitor and operate plant systems, including Boiler, Turbine, Generator, BOP, switchyard and transformer area ensuring their optimal performance and executing necessary start-up and shut-down procedures. This role also performs and monitors Flue Gas Desulfurization (FGD) operations, maintaining equipment, promoting energy conservation, and ensuring environmental compliance. Source: Adani Group | Job ID: 57450

This role is responsible to monitor and operate plant systems, including Boiler, Turbine, Generator, BOP, switchyard and transformer area ensuring their optimal performance and executing necessary start-up and shut-down procedures. This role also performs and monitors Flue Gas Desulfurization (FGD) operations, maintaining equipment, promoting energy conservation, and ensuring environmental compliance. Source: Adani Group | Job ID: 57453

This role is responsible to monitor and operate plant systems, including Boiler, Turbine, Generator, BOP, switchyard and transformer area ensuring their optimal performance and executing necessary start-up and shut-down procedures. This role also performs and monitors Flue Gas Desulfurization (FGD) operations, maintaining equipment, promoting energy conservation, and ensuring environmental compliance. Source: Adani Group | Job ID: 57454

This role is responsible to monitor and operate plant systems, including Boiler, Turbine, Generator, BOP, switchyard and transformer area ensuring their optimal performance and executing necessary start-up and shut-down procedures. This role also performs and monitors Flue Gas Desulfurization (FGD) operations, maintaining equipment, promoting energy conservation, and ensuring environmental compliance. Source: Adani Group | Job ID: 57447

This role is responsible to monitor and operate plant systems, including Boiler, Turbine, Generator, BOP, switchyard and transformer area ensuring their optimal performance and executing necessary start-up and shut-down procedures. This role also performs and monitors Flue Gas Desulfurization (FGD) operations, maintaining equipment, promoting energy conservation, and ensuring environmental compliance. Source: Adani Group | Job ID: 57456

This role is responsible to monitor and operate plant systems, including Boiler, Turbine, Generator, BOP, switchyard and transformer area ensuring their optimal performance and executing necessary start-up and shut-down procedures. This role also performs and monitors Flue Gas Desulfurization (FGD) operations, maintaining equipment, promoting energy conservation, and ensuring environmental compliance. Source: Adani Group | Job ID: 57451

This role is responsible to monitor and operate plant systems, including Boiler, Turbine, Generator, BOP, switchyard and transformer area ensuring their optimal performance and executing necessary start-up and shut-down procedures. This role also performs and monitors Flue Gas Desulfurization (FGD) operations, maintaining equipment, promoting energy conservation, and ensuring environmental compliance. Source: Adani Group | Job ID: 57461

This role is responsible to monitor and operate plant systems, including Boiler, Turbine, Generator, BOP, switchyard and transformer area ensuring their optimal performance and executing necessary start-up and shut-down procedures. This role also performs and monitors Flue Gas Desulfurization (FGD) operations, maintaining equipment, promoting energy conservation, and ensuring environmental compliance. Source: Adani Group | Job ID: 57455

About us Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor . Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. The role This is a foundational role on Sierra's Operations team, sitting at the intersection of marketing and GTM. As Marketing Operations and Analytics Lead, you'll own two things: the measurement infrastructure that connects marketing programs to pipeline and revenue; and the operational processes that make the marketing engine run efficiently and at scale. What you'll do Full-funnel attribution: Design and own Sierra's marketing attribution framework, connecting campaigns, events, content, and demand gen programs to pipeline generation and ultimately LTC conversions. Pipeline analytics: Partner with Marketing and Sales to analyze pipegen by vertical, region, and segment. Track conversion rates at each stage and surface where marketing programs are—and a

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Job Summary: We are seeking a highly motivated and experienced Team Lead to manage a team of Customer Experience Specialists within our Flights Line of Business. The ideal candidate will have a strong understanding of the travel industry excellent analytical skills, and proven people management abilities. This role is critical in ensuring a seamless and positive experience for our customers booking flights through our platform. Responsibilities: Team Management: ● Supervise, coach, and mentor a team of Customer Experience Specialists [Team of 15 Members]. ● Conduct regular performance reviews, identify training needs, and create development plans for team members. ● Monitor team performance against key metrics (e.g., resolution time, customer satisfaction scores, first call resolution). ● Manage team schedules and ensure adequate staffing levels to meet customer demand. ● Foster a positive and collaborative team environment. Customer Experience: ● Ensure the team provides exceptional customer service across all channels (phone, email, chat, social media). ● Handle escalated customer issues and complex inquiries. ● Identify and address trends in customer complaints and feedback. ● Proactively identify opportunities to improve the customer experience. Operational Excellence: ● Monitor key performance indicators (KPIs) and identify areas for improvement in operational efficiency. ● Implement process improvements and best practices to enhance team productivity and customer satisfaction. ● Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and