Operations Manager in United Kingdom

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Care Operations Manager - French Speaking Location: London, hybrid working with 3 days minimum in the office As a Care Operations Manager, you will be responsible for overseeing the daily operations of one of our contact centre teams based at our BPOs. You will collaborate with other departments to drive overall business success. Additionally, you will be expected to analyse operational data, identify areas for improvement, and implement strategies to enhance productivity and quality. Responsibilities Responsibility for the Care performance delivered to all sides of the marketplace for your areas through outsourced teams Work with multiple stakeholders (global and local) to own and manage day to day performance of service queues for customers, partners, and riders across multiple channels Create business insights and targets to measure Care performance Lead on projects and initiatives to transform performance across a wide range of KPIs e.g. (CSAT, Policy Adherence, AHT, QA) and own performance improvement strategies where required Identify and prioritise gaps with partners and internal stakeholders (e.g. policy, workforce management) and own performance improvement strategies

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Merchant Operations Manager Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Operations team is the engine room of Deliveroo’s marketplace—ensuring our three-sided network of consumers, riders, and restaurant and grocery partners runs seamlessly every day. From optimizing delivery logistics to driving operational excellence across high-volume partners, we solve complex problems at scale to power growth across our markets. If you thrive in fast-paced, high-impact environments and want to shape the future of a global marketplace—this is the team for you. We’re looking for a Merchant Operations Manager to join our London team. This is a hybrid role. In this role, you’ll help us improve the delivery operations associated with our largest and highest volume restaurant and grocery partners, ensuring seamless partner launches and optimal delivery performance. Get to know our Operations team — what drives us, how we work, and what you can expect. What You’ll Be Doing You’ll be joining the Partner Operations team within the UKI Operations department. We focus on improving the customer experience for orders placed

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. The Global Merchant Excellence team The Merchant excellence team is accountable for supporting restaurant and retail partners across all markets with key onboarding and lifecycle tasks, acting as their operational support team once they’re live on the platform. The team: Manages partner contacts across live and non‑live channels globally, with UKIE representing the largest share of demand. Handles admin and technical tasks for SMB, Mid‑Market and National partners (e.g. account and menu creation, menu edits, tablet installation and troubleshooting, photography, compliance actions like DAC7, refund disputes, and inbound phone/chat support). Acts as the sole point of contact for self‑serve partners after they “graduate” from early‑life onboarding, working closely with New Partner Experience and Account Management teams. Operationally, most day‑to‑day volume is handled by third‑party vendors aligned by language and market. Our in-house teams own complex queries, escalations, and performance management across markets. In this role you'll be involved in these key areas: Managing channel, queue and team leader/ agent performance across our in-house

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. About the Role Hybrid (3 days per week in the London office required) Individual contributor role Every day, millions of customer transactions flow through our platform. Our challenge is to make payments effortless for genuine customers while preventing fraud, abuse, and financial loss. As the Senior Strategy & Operations Manager for Payments Risk & Fraud, you'll own one of our most commercially important problem spaces. You'll define the strategy for payment fraud, promotions abuse, cash risk, and chargebacks – balancing customer experience, growth, and profitability. This is an end-to-end ownership role. You'll identify opportunities, shape strategy, influence product and engineering roadmaps, partner with data science to improve detection models, and work closely with Finance and Payments to protect revenue while enabling sustainable growth. If you enjoy solving ambiguous, high-impact business problems using data, technology, and cross-functional leadership, we'd love to hear from you. What You'll Own Defining our Payments Risk Strategy Own the strategy and roadmap for payment fraud, promotions abuse, cash risk, and disputes across multiple markets. Ide

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. About the Role Hybrid (3 days per week in the London office required) Individual contributor role Fraud is constantly evolving. As our business grows, so do the ways bad actors seek to exploit our products, promotions, and operations. As the Senior Strategy & Operations Manager for Emerging Fraud & Abuse, you'll lead the discovery, investigation, and mitigation of new and evolving abuse vectors across our platform. Your mission is to identify risks before they become systemic, working across Product, Engineering, Data Science, Operations, Legal, and Policy to design scalable solutions that protect our customers, partners, and business. This isn't a role focused on running existing fraud programmes. It's about identifying what's next. You'll combine deep analytical thinking with strategic problem solving to uncover emerging threats, quantify business impact, influence product strategy, and build new controls that keep us ahead of increasingly sophisticated fraudsters. If you enjoy solving ambiguous problems, following the data, and building solutions where no playbook exists, we'd love to hear from you. What You'll Do Identify Emerging Abuse Proactively ide

SLSQ327R566 Mission Databricks is seeking a Manager, Marketing Insights Business Partner to serve as the embedded insights partner to the [VP/GM] of EMEA Marketing and their leadership team. This role exists to create leverage: to make marketing performance easier to understand, easier to act on, and easier to improve. Reporting to the Director, Marketing Insights, you will bring analytical rigor and a clear point of view to how EMEA plans, forecasts, measures, and improves its work. Beyond reporting on outcomes, you will produce the forecast leadership plans against, hold visibility into how the work itself is running, and help scope and land the pilots that change how we operate. You will partner closely with Marketing Leadership, Campaign Operations, Marketing Platform & Systems, Sales Operations and Finance. The impact you will have: Serve as the insights partner to the [VP/GM] of EMEA Marketing and their leadership team, delivering the analysis and narrative required for business reviews, QBRs, and pipeline councils, so that leadership forums produce actionable decisions. Maintain a single, trusted view of EMEA marketing performance across a consistent framework of marketing motions, standardizing dashboards and reporting inputs so teams work from a consistent read on what is working, what is not, and where risk is emerging. Support functional target-setting model for EMEA, including program, channel, and product-level contribution, and produce the

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The Business Operations Manager is a hands-on business operator who partners with the General Manager and leadership team to strengthen business performance, operating discipline, and execution of strategic priorities. The role combines business operations with executive operations by translating data into insights, coordinating leadership operating rhythms, preparing decision-ready materials, and driving follow-through on cross-functional initiatives. This role owns recurring reporting and selected programs end to end, manages defined workstreams within broader initiatives, and serves as a trusted coordination point across leadership and functional teams. Key Responsibilities: Deliver regular business reporting, translating performance trends and risks into clear, actionable insights Analyse commercial performance to identify opportunities, challenges, and areas for improvement Partner with Sales, Marketing, Product, and Finance to align

About us Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor . Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you’ll do Run the operating cadence for Product & Engineering: own planning cycles, roadmap workflows, initiative tracking, sprint planning, and team initiatives Design and optimize key processes like product reviews, retrospectives, team syncs, and engineer

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset. As we continue to sca

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships al

Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing. The Opportunity at Altana The People Operations Manager will be responsible for the smooth day-to-day running of Altana’s London office and for supporting the people operations and HR needs of our growing UK team. Working from our London co-working space, this hybrid role blends office and culture management with hands-on people operations — creating a welcoming in-office experience and owning onboarding, benefits, and HR administration for Altana’s UK employees. As Altana expands into Europe, the People Operations Coordinator will also help stand up people operations across new EU locations. The People Operations Manager will report into Altana’s global People team and will work cross-functionally with Altana’s IT and Finance teams, as well as the UK leadership team. You Will Serve as Altana’s main point of contact with our London co-working/serviced-office provider managing our membership, desks, and meeting-room bookings, and raising any building or facilities issues (reception, cleaning, and facilities are provided by the building). Keep the team’s space running smoothly including team supplies, equipment, and any Altana-specific needs beyond what the building provides. Own the in-office experience and culture, organise team socials, celebrations, and in-office moments, and run logistic

At Rockstar Games, we create world-class entertainment experiences. Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. Rockstar is on the lookout for a passionate a Senior Manager to lead and develop our Game Security team. In this dynamic role you’ll be committed to ensuring our games and services remain secure and enjoyable by protecting against cheaters, vulnerabilities, and exploits. You’ll be responsible for designing and implementing processes to continuously strengthen our game security programme, mitigating threats to the player experience while evolving the efficacy of our enforcement and operations teams. This is a full-time, permanent and in-office position based in Rockstar’s unique game development studio in the heart of London. WHAT WE DO The Game Security team is responsible for protecting our players, our games, and intellectual property from malicious actors. We work across multiple disciplines to detect, deter, and disrupt threats impacting the player experience. We work closely with other teams to enforce, support, and improve security solutions. RESPONSIBILITIES Leverage extensive subject matter expertise to develop and support anti-cheat initiatives&nb

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members globally and rapidly growing Over $300 million raised in funding 3,000 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM: The Treasury team acts as 1st LoD and is at the forefront of driving financial excellence and supporting strategic growth. The Treasury team mission is to optimise the company's financial resources and investmen

This role offers you the opportunity to own the operational standard of every conference we run. You will be responsible for the end-to-end execution of 10 European private equity conferences a year - venues, suppliers, on-site teams, and the experience itself. Do you want to take part in defining the future of an industry? Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you the kind of operator who ships - obsessive about details, calm under hard deadlines, and energised by getting a thousand moving pieces to land in the right place at the right time? If so, you might be the next member of our global operations team. Why Retail Insights Retail Insights is Northern Europe’s leading retail forum. We are strengthening the retail ecosystem by building a platform for insights, inspiration, and networking, connecting more than 3,000 leaders yearly from more than 15 countries. Retail Insights is part of United Media (https://www.united-media.com/) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one. What we offer you You get the unique opportunity to take ownership of one of our key business areas. You’ll be working in-person in your HQ i

This role offers you the opportunity to own the operational standard of every conference we run. You will be responsible for the end-to-end execution of 10 European private equity conferences a year - venues, suppliers, on-site teams, and the experience itself. Do you want to take part in defining the future of an industry? Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you the kind of operator who ships - obsessive about details, calm under hard deadlines, and energised by getting a thousand moving pieces to land in the right place at the right time? If so, you might be the next member of our global operations team. Why Retail Insights Retail Insights is Northern Europe’s leading retail forum. We are strengthening the retail ecosystem by building a platform for insights, inspiration, and networking, connecting more than 3,000 leaders yearly from more than 15 countries. Retail Insights is part of United Media (https://www.united-media.com/) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one. What we offer you You get the unique opportunity to take ownership of one of our key business areas. You’ll be working in-person in your HQ i