Operations Tooling Manager Jobs

About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. About the role: We are looking for a Head of Field Engineering Operations to join our Revenue Operations team. You'll be a strategic partner to the VP of Field Engineering and build the systems, processes, and team that help our Field Engineering organization scale You will build and lead a team while constantly asking how we can use better tooling, smarter automation, and tighter feedback loops to make the organization faster and sharper. You will report to the VP of Revenue Operations. If you’re based within a pre-determined commuting distance of one of our offices (SF, NYC, or Austin), the role includes in-office anchor days on Monday, Tuesday, and Friday. For location-specific details, please connect with our recruiting team. What you will do: Design the processes, systems, and operating cadences that let Solutions Architects, Developer Success Engineers, Customer Success Engineers, Technical Account Managers, and Professional Services scale Build and lead the Field Engineering Operations team, and set team structures, role definitions, and engagement models as Field Engineering grows Run capacity planning, territory design, and resource allocation across the Americas, Europe, the Middle East and Africa (EMEA), and Asia-Pacific (APAC), in step with go-to-market (GTM) teams Own the pre-sales to post-sales lifecycle framework, including technical win and onboarding forecasts, go-live tracking, and consumption ramp measurement Define the Field Engineering metrics, dashboards, and health scoring models that show team performance, accoun

P-1494 Databricks is the Lakehouse company. More than 7,000 organizations worldwide — including Comcast, Condé Nast, H&M and over 50% of the Fortune 500 — rely on the Databricks Lakehouse Platform to unify their data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe. Founded by the original creators of Apache Spark™, Delta Lake and MLflow, Databricks is on a mission to help data teams solve the world’s toughest problems. To learn more, follow Databricks on Twitter, LinkedIn, andFacebook. For more information, visit www.databricks.com . About the Role We are looking for an experienced and forward-thinking Senior Manager of Identity & Access Management (IAM) to lead the teams responsible for building and operating our enterprise-wide identity, authentication, authorization, and access governance systems. This leader will own the strategy, architecture, and execution of IAM capabilities that support our employees, customers, and platform services at global scale. As the company grows, IAM is becoming a foundational pillar of our security posture and customer trust. You will ensure that our identity systems are secure, scalable, easy to use, and aligned with Zero Trust principles. This is a highly cross-functional leadership role partnering with engineering, security, IT, compliance, and product teams to deliver identity services that are reliable and secure by default. What You’ll Do Strategic Leadership Define the long-term IAM strategy, roadmap, and operating model across the enterprise and product ecosystem. Build scalable identity foundations that support global growth, cloud expansion, and evolving business needs. Establish best practices for identity lifecycle management, authentication, authorization, provisioning, and governance. Build and Lead High-Performing Teams Manage and grow IAM engineering and operations teams responsible for identity services, infrastructure, and tooling. Mentor technical leads

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. At Okta, our motto is "Always On" and nowhere do we embrace that more than in Technical Operations. We strive to build the most reliable and performant systems on the planet through the skillful use of automation. If you like to be challenged and have a passion for solving large-scale automation, testing, and tuning problems, we would love to hear from you. The ideal candidate is someone who exemplifies the ethics of, “If you have to do something more than once, automate it” and who can rapidly self-educate on new concepts and tools. You will work on: Leading the architecture, design and rollout of the internal developer platform which would span CI/CD, tooling, infrastructure as code (IAC) integrations as well as modernization efforts Enhance existing automation for fleet management and build new features as per the needs of the infrastructure platform Spearhead initiatives and projects that enhance engineer productivity by identifying and mitigating bottlenecks in the development flow Mentoring, managing, and leading a team of SWEs & SREs with a broad range of expertise and experience Triaging and troubleshooting complex production issues to ensure reliability and performance. Working closely with our stakeholders across the organization to ensure our new capabilities are aligned to our competing constraints of reliability, security, and delivery velocity Partnering directly with recruiting and people ops to hire and retain the best talent

MongoDB's Global Security Organization (GSO) is looking for a Director of Global Security Operations to build and lead GSO's first dedicated team in India. This is a foundational leadership role: your first mandate is to stand up a 20-person team from scratch. This team’s first mission will be extending US based teams in three different areas: Vulnerability management - AI driven detection, triage and workflow management of vulnerabilities from code to components to applications to infrastructure Launch readiness - shifting security analysis left to proactively address security needs as far upstream from product launch as possible Core enterprise security - projects focusing on improving protection against insider threats and and newly emerging AI Governance and Security needs We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Who We Are GSO secures MongoDB's products, infrastructure, and the trust our customers place in us — spanning product security, corporate security, and risk, and working across engineering, go-to-market, and corporate development to keep security moving at the same speed as the business. Responsibilities Recruit, hire, and onboard a 20-person team including 3 managers - across vulnerability management, launch readiness, and core enterprise security Stand up the operating rhythms, tooling, and documentation the India team needs to work as a first-class part of GSO from day one Get new hires productively engaged quickly and working seamlessly with required stakeholders Actively manage matrix reporting, ensuring ambiguity doesn't slow the team down — resolve competing priorities between local and functional leadership before they become the team's problem Represent the India team's capacity, constraints, and growth needs back to GSO leadership Build the durable leadership bench and processes that let the India team operate as an accountable, outcome-owning part of GSO going forward Build and lead a

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block. The Role Block’s Business Resilience is part of the Security Governance Risk and Compliance team. The Business Resilience helps ensure that critical products, services, operations, and supporting technology can continue through disruption and recover within expected timeframes. The team partners across business, technology, risk, compliance, legal, regional entities, and third-party teams to identify resilience risks, validate recovery capabilities, support governance expectations, and drive practical remediation. This role will help operate and mature Block’s resilience program across business continuity, disaster recovery, crisis management, operational resilience, third-party resilience, testing, reporting, and regulatory compliance support. The role requires someone who can translate resilience requirements into clear business and technology actions, communicate risk in a practical way, and support accountable owners through testing, remediation, and governance. The ideal candidate is also comfortable improving how resilience work gets done. They should be able to identify manual or repeatable workflows, support AI-enabled and automation opportunities, improve reporting and dashboards, help administer resilience tooling, and build scalable templates, evidence processes, and self-service mechanisms that reduce friction while improving

Drata is building the trust layer between great companies - automating compliance, managing risk, and helping organizations prove trust continuously as they scale. We're Dratanauts: a global crew of 600+ professionals united by a culture that rewards integrity, ownership, and raising the bar, no matter where in the world we're working from. Why Join the Drata Team? At Drata, you're not maintaining legacy compliance software - you're building the agentic AI platform defining what trust looks like for the next generation of companies. Here's what makes the work itself worth showing up for: Problems without a playbook: You'll work at the edge of AI and security, building agentic governance, continuous compliance, and real-time trust verification to solve problems that don't have an established answer yet. You're writing it as you go. Real ownership, not just process: Our values center on owning outcomes and raising the bar, not checking boxes. You're expected to have opinions and back them. A seat at the table: Your perspective is unique and valued. Open debate and diverse viewpoints are built into how decisions actually get made here, at every level. Growth at rocketship speed: Drata is scaling fast, which means scope grows fast too. High performers get more ownership, visibility, and experience. A crew, not just coworkers: Dratanauts consistently describe a "come as you are" culture with sharp, curious people—the kind of team that makes hard problems genuinely fun to solve. See what they say here and follow us on LinkedIn for company news, employee stories, and career updates. Job Summary: As a Technical Support Manager at Drata, you will lead a team responsible for delivering high-quality technical support to our customers across a growing and increasingly complex platform. You’ll oversee day-to-day support operations, coach and develop technical support talent, and drive continuous improvement across processes, escalations, tooling, and customer experience. This ro

As the Head of Engineering Operations, you will be a key leadership partner to the CTO and the engineering leadership team, owning the operational backbone of our global R&D organization. In this role, you will serve as a critical bridge to other cross-functional groups, driving operational excellence, organizational effectiveness, and strategic initiatives. We are looking for a strategic leader who can translate company strategy into actionable engineering plans while building lightweight operating models that accelerate velocity and maintain high quality. You will empower our engineering organization to thrive and deliver exceptional impact at scale. This role is based in our San Francisco or Vancouver office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Translate overarching company strategy into actionable engineering and operating plans in close collaboration with cross-functional partners. Design and build lightweight operating models, frameworks, and processes to optimize engineering execution and delivery, integrating evolving AI agentic engineering workflows. Hire, mentor, and lead a high-performing, global team of engineering operations professionals and Technical Program Managers to steer complex horizontal programs. Oversee financial and resource governance, including budget management, program spend, headcount strategy, and vendor/tooling allocations across public cloud and LLMs. Define and own the engineering metrics program (KPIs covering delivery, quality, reliability, efficiency, and capacity) to deliver data-driven insights to leadership. Serve as a trusted proxy and connective tissue for the CTO and R&D

About the Team Our New Verticals team launched in 2020 with the purpose of delighting our customers and empowering local communities outside of just restaurants. Since then, we’ve launched Grocery, Convenience, Alcohol, Retail, and DashMarts while also building merchant services, dasher tooling and consumer products. New Verticals is the growth engine of DoorDash’s business and we are continuing to build and scale new businesses everyday! Grocery is one of our highest priority, most complex verticals that is key to acquiring consumers to new verticals outside of just restaurants. About the Role We are hiring an Associate on our Grocery Merchant Strategy & Operations teams to drive growth in our enterprise grocery business. In this role, you will drive key initiatives supporting some of our largest merchants on the platform. This role will be highly dynamic, and a given day may include deep analysis of a customer journey, ideating and setting up a test for a new growth bet that you wish to productize, building a point of view on the financial viability of a new initiative or deal. You will partner closely with product, engineering, finance, analytics and sales / business development to bring these initiatives to life! The best operators today are rapidly generating new ideas, taking ownership over metrics and moving them in the right direction through building product visions, synthesizing complex analyses and testing every idea — all while leveraging AI to uplevel how we operate. We expect you to stay at the forefront of how AI is reshaping the work, actively exploring new tools, automating repetitive workflows, and finding ways to do in hours what used to take weeks. You will report into a Manager on our New Verticals Strategy & Operations team and be an individual contributor position. We operate in a hybrid model and spend a few days a month in person together. You’re excited about this opportunity because you will… Strategize. From firs

About the Role We're looking for a Director of GTM Strategy and Operations to be the operational engine behind our go-to-market team. We know our market — now we need to win it faster. This role is about building the infrastructure, automation, and analytics that compress our sales cycle, increase pipeline velocity, and give leadership the visibility to forecast with confidence. You'll sit at the intersection of sales operations, marketing operations, and revenue intelligence — owning the systems, data, and workflows that turn our GTM strategy into repeatable, measurable execution. This is not a "keep the lights on" role. You'll identify gaps, design solutions, and drive adoption across the team. What You'll Do Revenue Operations & Automation Own and evolve the GTM tech stack — Salesforce, HubSpot, and the surrounding ecosystem — ensuring clean data flow, tight integrations, and minimal manual work Design and implement automation across the funnel: lead routing, handoff workflows, enrichment pipelines, follow-up sequences, and deal stage triggers Build and maintain integrations between revenue tools (CRM, MAP, sequencing platforms, data enrichment, BI) so teams operate from a single source of truth Identify and eliminate process friction that slows deals down — from first touch through closed-won Partner with technical resources to architect scalable RevOps infrastructure; you set the strategy and requirements, others execute the builds Sales Operations & Cycle Optimization Operationalize the sales process — MEDDPICC adoption, stage exit criteria, deal inspection frameworks — so reps are consistent and managers have real visibility Build and maintain pipeline management cadences: weekly reviews, deal health scoring, and escalation triggers that surface risk early Analyze sales cycle data to identify where deals stall, drop, or slow — then build fixes into the process and tooling Partner with Sales leadership on territory management, quota modeling, and capac

About the Team New Verticals is an exciting team at DoorDash that is building and scaling new ways to delight our customers beyond restaurant deliveries (e.g., Grocery, Convenience, Alcohol, Retail). Our Central Ops team has three major mandates: to effectively onboard merchants, fulfill every order with speed & accuracy and improve our logistics network. We are able to do this by identifying efficiencies, building product tooling and launching operational processes at scale. You will own metrics, pull operational & product levers and drive impactful results across our Grocery, Convenience, Alcohol and Retail businesses. About the Role We are looking to build out our team with a Senior Associate who will focus on a variety of strategic and operational initiatives on the New Verticals Central Ops pod. You will lead the scoping, go-to-market, and iteration of cutting-edge product features to help DoorDash improve order quality and selection across our Convenience, Grocery, Alcohol, and Retail businesses. You work will include attracting more Dashers into shopping, building the tools & technology they use in-store, and ensuring the right supply is available in the right place at the right time. Your work will be highly visible, and involves partnering with the Machine Learning, Engineering, Product, and Data Science teams. You will sit in the Central Ops group within our New Verticals Strategy & Operations organization and report into a Manager. This is an individual contributor position. You’re excited about this opportunity because you will… Analyze : You love working with data and using data to drive business decision-making. You love talking to customers, unpacking their feedback, coming up with improvement opportunities and are familiar with SQL. Strategize : You will own and deliver on improving key metrics. You will create quarterly and annual plans that push our business forward and are aligned with our product capabilities. You will

About the Team Our New Verticals team launched in 2020 with the purpose of delighting our customers and empowering local communities outside of just restaurants. Since then, we’ve launched Grocery, Convenience, Alcohol, Retail, and DashMarts while also building merchant services, dasher tooling and consumer products. New Verticals is the growth engine of DoorDash’s business and we are continuing to build and scale new businesses everyday! Grocery is one of our highest priority, most complex verticals that is key to acquiring consumers to new verticals outside of just restaurants. About the Role We are hiring a Senior Associate on our Grocery Merchant Strategy & Operations teams to work scaling the service offerings we can provide to consumers through our third party merchant partnerships with some of the most well known grocers and your local favorite grocers on our platform! In this role, you will lead growth projects for major Grocery merchants to ensure we are able to onboard every SKU or service a grocery store offers. This includes portfolio management, ideating and launching 0-1 initiatives across our merchants, onboarding merchants to new services and improving quality every step of the way. You will partner closely with product, engineering, finance, analytics and business development to bring these initiatives to life! These roles sit at the intersection of strategy, operations, and product. The best operators today are rapidly generating new ideas, taking ownership over metrics and moving them in the right direction through building product visions, synthesizing complex analyses and testing every idea — all while leveraging AI to uplevel how we operate. We expect this person to stay at the forefront of how AI is reshaping the work, actively exploring new tools, automating repetitive workflows, and finding ways to do in hours what used to take weeks. You will report into a Manager on our New Verticals Strategy & Operations team and be an

About the Team The Dasher Tasks team is expanding what it means to earn on DoorDash. We let Dashers do work far beyond delivery, from photographing a merchant's menu to assisting autonomous vehicles, to collecting data. Adding these Tasks gives dashers greater opportunities to earn and smoothes a Dashers earnings throughout the day. The work compounds across all three sides of our marketplace: new off-peak earning for millions of Dashers, real-world capacity and insight for businesses, and everyday convenience for customers. We are on our way to building the next billion dollar business at DD, with more than 2 million tasks completed since 2025 and partners across retail, insurance, hospitality, and technology. About the Role As an Associate you'll own a slice of Dasher Tasks end to end; sizing the opportunity, designing the operation, launching pilots, and scaling what works. Your focus will flex to wherever the business needs it most: new task types, commercial pilots or international market expansion opportunities, First 30 days: learn the business, our metrics, and tooling, and shadow live operations. By 60 days: own a workstream or pilot and ship your first improvements. By 90 days: independently run a pilot or market and move a core metric. Expect ambiguity, shifting priorities, and few established playbooks. With these complications come outsized ownership, direct exposure to senior leaders, and the chance to shape a multi-billion-dollar new business from the ground up. It's a rare moment to get in early. You’ll report direction to the Manager on the Dasher Tasks with the Dasher and Logistics Organization You’re excited about this opportunity because you will… Own end-to-end workstreams across Dasher Tasks, from the first hypothesis and analysis all the way through launching and scaling the operation. Turn messy, real-world data into decisions: pull your own data in SQL, model in Excel/Sheets, define the KPIs that matter, and lean on AI tools to m

Who we are About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Work with engineers, designers, and product managers to design and build highly scalable and secure consumer experiences that process billions of dollars per year Design and build APIs, services, systems and experiments that evaluate the effectiveness of new and existing product features against critical business metrics Coach and mentor junior engineers, assist in hiring, and partner to develop team culture/best practices Participate in all parts of the software development workflow to improve engineering standards, tooling, and processes Operate at the intersection of data science and software engineering - apply state of the art data analysis tools and ML to understand/improve product and user behaviors Build software including creation, modification, and testing of source code written in Ruby, JavaScript, Typescript, and JVM languages Who you are Minimum requirements 6 years of Software Engineering experience. Position also requires the following: 6 years of experience in building software with Typescript, Javascript, and Ruby; 4 years of experience in building web or mobile applications; 3 years of experience with SQL databases; 2 years of experience in writing technical design documents; and 1 year of experience in designing and implementing large scale consumer payment experiments. Salary: $190,400 – $285,600/yr. This salary range represents the base salary range for the role and any sales commissions / sale

Build something people love Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $155 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada. We're proud of what we've built — and we're just getting started. Read our Culture Manual and learn more about how we work . About the Role This is a Senior Technical Recruiter role built for someone who can move fluidly across our R&D disciplines ( Engineering, Data Science, Security, and Platform Engineering) , whatever's most critical that week. You won't be boxed into one team or one specialty. One day you're closing a Staff Software Developer, the next you're deep in a Security loop, the next you're building pipeline for a Data Science search that hasn't opened yet. If you thrive on variety and can context-switch without losing quality, this is your seat. You build pipelines before roles even open, partner with hiring managers as a trusted advisor, and run hiring processes that are fast, sharp, and never compromise on talent. You set the tone. You keep momentum. You get it done. What You'll Own Full-cycle recruiting across all of R&D - any team, any level, any complexity. Proactive pipeline building in niche, hard-to-fill technical spaces before a req exists, not after. Hiring strategy that actually moves the needle by partnering closely with Hiring Managers, HRBPs, and Finance on headcount, prioritization, and market reality. AI-forward sourcing and workflow using modern tooling to move faster, without losing the human touch candidates remember. Data-driven funnel management - tracking KPIs, catching risk early, and using signal (not gut feel) to shar

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. We are seeking a highly motivated Analyst to support and continuously improve the tooling ecosystem that powers Roblox's Safety, Privacy, Trust & Safety, and Support Operations teams. In this role, you will work at the intersection of operations and technology, helping scale tooling, improve operational workflows, and ensure agents across global vendor sites have the tools they need to operate efficiently. You will join a growing team of administrators, incident managers, and product support specialists in India, providing comprehensive tooling and admin support to our global operations teams. You will contribute to building and maintaining a robust suite of agent tooling by supporting systematic changes, identifying improvement opportunities, and delivering exceptional service to internal stakeholders. Work Schedule : This role is currently aligned to a 2:00 PM to 11:00 PM IST schedule. As part of supporting a 24×7 operational environment, working hours may change based on business requirements, and you should be flexible to work across rotational shifts, including weekends and holidays, as needed. YOU WILL Administer and configure applications – including Zendesk, Absorb, Jira,