Permanent Jobs

Director of Marketing Operations Location: London Office requirement: Minimum 2 days in the office Employment type: Permanent At GWI we’re always looking for extraordinary people who thrive on making an extraordinary impact. Right now we’re looking for a Director of Marketing Operations to oversee the Marketing Ops team based in London. If that’s you, and making a difference gets you out of bed in the morning, keep reading. It could be the start of something, well, extraordinary. As our Director of Marketing Operations you’ll: Lead the people that are the engine that improves the efficiency and performance of our Growth Marketing team. Marketing Ops at GWI is a growth engine, not a service function. Reporting to the VP Growth Marketing and as a member of our Marketing Leadership team, you’ll have real influence and be expected to identify and drive initiatives that have an impact on pipeline and revenue. A few things you’ll be responsible for: Leading and mentoring two direct reports. You’ll own the prioritisation and delivery of the MOps roadmap, ensuring your team are working on the highest impact projects. Ownership of our entire marketing tech stack, including assessing new tech, budget ownership, vendor management, and rationalising the stack when necessary. The lead and account lifecycle. You will be responsible for lead and account scoring and ensuring actionable intent signals are surfaced to Sales. Data governance and quality in all tooling. You’ll work closely with RevOps to ensure data is syncing seamlessly in Salesforce and Hubspot. Define and govern our campaign infrastructure and attribution reporting. You’ll be responsible for our measurement methodology and ensuring we have a clear source of truth for performance Collaborating with, global marketing, revenue, product and RevOps to improve GTM operations Advising the Marketing & Revenue leadership on GTM efficiency, investment trade-offs, and improvements to our operating model I

Location: London, UK Office requirement: Hybrid, 3 days per week in the office Employment type: Permanent As our Commercial Customer Success Manager, you’ll: Join our global revenue team, reporting to the VP Customer Success - Midmarket, and take ownership of a portfolio of around 40 Midmarket clients worth approximately £1.2M. You’ll be the trusted partner to users and decision-makers, helping them realise real ROI from GWI’s products and driving the engagement that leads to strong renewal and retention rates. Sounds great, what will I be doing? 🤔 You’ll look after your own set of clients across the whole customer journey, from onboarding through to renewal and growth. You’ll work closely with our Hybrid Account Executives to turn the opportunities you uncover into wins. A few things you’ll be responsible for: Owning the renewal process and retention outcomes across your portfolio, measured through churn, retention rate, and NPS Spotting growth opportunities in your accounts and working with Hybrid Account Executives on plans to win them Reviewing usage data regularly to catch risks early, and agreeing success plans with clients that document and track the outcomes they want Delivering onboarding and product training that drives usage, engagement, and expansion Advising and supporting users by email, live chat, and video calls, so they reach their business goals with GWI Sharing customer feedback with Product, Marketing, and Channel teams, and working with Marketing on case studies and testimonials Handling user and account administration, and logging all activity and engagements in Salesforce What do I need to bring with me? 🧳 Proven experience in Customer Success, Account Management, or another client-facing role, ideally with a commercial element such as managing renewals, negotiating, or closing new business Strong analytical skills and attention to detail, with the ability to turn data into a story that you present, demo, and train on with confidence You kee

Location: London, UK Office requirement: Hybrid, 3 days per week in the office Employment type: Permanent As our Senior Customer Success Executive, you’ll: Join our global revenue team, reporting to the VP Customer Success - Midmarket, and take ownership of retention and engagement for GWI’s Essentials portfolio: 250 accounts worldwide. You’ll work alongside one other Customer Success Executive to build and run the strategy for keeping these customers engaged, getting real value from our data, and renewing. This role suits someone who wants to shape how scaled Customer Success works, not just follow an existing playbook. Sounds great, what will I be doing? 🤔 You’ll have real ownership of the portfolio: you’ll set the engagement strategy, decide which accounts need which kind of attention, and track which actions improve retention. A few things you’ll be responsible for: Owning retention outcomes for the portfolio (churn, renewal rate, and NPS), supporting the renewal process, and partnering with Sales and Account Management to secure renewals and surface expansion opportunities Using usage and account data to spot at-risk accounts early, and building and carrying out plans to keep them before renewal conversations begin Designing and running the CS communications programme for all Essentials clients, including campaigns, webinars, and in-app and email touchpoints that drive adoption and usage at scale Guiding users over email, live chat, and video calls, and handling user and account administration Turning customer feedback into action by sharing it with Product, Marketing, and Channel teams Continuously improving how we scale by testing new approaches, automating where it makes sense, and sharing what works Keeping Salesforce accurate by logging all activity and engagements What do I need to bring with me? 🧳 Experience in Customer Success, Account Management, or another client-facing role where you were responsible for retention, renewals, or customer engagement,

Trade Surveillance Analysts Location: Glasgow (Hybrid) | Practice Area: Finance, Risk, Regulatory & Financial Crime | Type: 3 x Permanent and 2 x 12 month FTC Play a key role in delivering critical Corporate Actions operations that support global financial markets. The Role We're looking for a Analyst to join our Finance, Risk, Regulatory & Financial Crime practice, supporting a leading global financial institution within Trade Surveillance. You'll work within a fast-paced environment where attention to detail, collaboration, and continuous improvement are key to delivering operational excellence. What You'll Do Manage the end-to-end processing of corporate action income events across equity and fixed income products, ensuring accuracy throughout the event lifecycle. Review and reconcile payables, receivables, ex-date, record date and payment date activity while investigating and resolving outstanding claims. Partner with traders, counterparties and internal stakeholders to resolve exceptions, identify P&L impacts and support operational delivery. Identify opportunities to improve controls, enhance processes and contribute to change initiatives alongside project teams. Support mandatory corporate action events and tax reclaim activities while escalating risks or issues where appropriate. What We're Looking For Good understanding of financial markets and products Strong financial background in finance or economics Ability to manage multiple priorities, meet tight deadlines and maintain exceptional attention to detail in a dynamic environment. Strong communication skills with experience building effective relationships across trading desks, operations, counterparties and clients. Good working knowledge of Microsoft Office applications and an understanding of regulatory and operational controls, including CASS. Bonus Points For Experience using Easyway, Gloss or Broadridge BPS. Knowledge of Repo and Securities Lending activities. Experience sup

Principal Consultant - Payments SME Location: NYC or Charlotte, USA | Practice Area: Banking & Payments | Type: Permanent Drive transformation across high-value payment systems in a fast-evolving global landscape The Role We are seeking a Senior Consultant to join our Banking & Payments practice, supporting large-scale payments transformation initiatives. This role combines Business Analysis and Scrum Master responsibilities, working on high-value and cross-border payment systems. You will play a key role in delivering change across complex payment infrastructures while collaborating with global stakeholders in an agile environment. What You’ll Do Lead business analysis activities across high-value payments and transformation initiatives Facilitate agile ceremonies and support delivery as a Scrum Master across cross-functional teams Gather, document, and translate business and technical requirements into actionable deliverables Support transformation programs across payment systems including cross-border transactions Collaborate with stakeholders to ensure alignment across business, technology, and operations What We’re Looking For Proven experience as a Business Analyst and/or Scrum Master within Banking or Payments knowledge of high-value payment systems and transaction flows Working knowledge of FEDwire, CHIPS, and ISO20022 (pacs.008, pacs.009) Experience delivering within agile environments and facilitating Scrum practices Ability to engage stakeholders and communicate requirements clearly across teams Bonus Points For Experience in payments transformation or modernization programs Exposure to cross-border payments and regulatory considerations Familiarity with financial messaging standards and payment processing systems Experience working with Tier 1 financial institutions Certification in Agile, Scrum, or Business Analysis disciplines Why Join Capco Deliver high-impact technology solutions for Tier 1 financial institutions Work in a collaborative

Principal Consultant – Payments SME Location: NYC or Charlotte, USA | Practice Area: Banking & Payments | Type: Permanent Drive transformation across high-value payment systems in a fast-evolving global landscape The Role We are seeking a Principal Consultant to join our Banking & Payments practice, supporting large-scale payments transformation initiatives. This role combines Business Analysis and Scrum Master responsibilities, working on high-value and cross-border payment systems. You will play a key role in delivering change across complex payment infrastructures while collaborating with global stakeholders in an agile environment. What You’ll Do Lead business analysis activities across high-value payments and transformation initiatives Facilitate agile ceremonies and support delivery as a Scrum Master across cross-functional teams Gather, document, and translate business and technical requirements into actionable deliverables Support transformation programs across payment systems including cross-border transactions Collaborate with stakeholders to ensure alignment across business, technology, and operations What We’re Looking For Proven experience as a Business Analyst and/or Scrum Master within Banking or Payments knowledge of high-value payment systems and transaction flows Working knowledge of FEDwire, CHIPS, and ISO20022 (pacs.008, pacs.009) Experience delivering within agile environments and facilitating Scrum practices Ability to engage stakeholders and communicate requirements clearly across teams Experience building and managing strong client relationships to understand needs and deliver effective solutions. Bonus Points For Experience in payments transformation or modernization programs Exposure to cross-border payments and regulatory considerations Familiarity with financial messaging standards and payment processing systems Experience working with Tier 1 financial institutions Certification in Agile, Scrum, or Business Analysis d

Principal Consultant – Data Transformation & Technical Program Delivery Location: McLean, VA | Practice Area: Technology & Engineering | Type: Permanent Bring together data, technology, and transformation leadership to deliver complex programs that create meaningful outcomes for financial services clients. The Role As a Principal Consultant in Capco’s Technology & Engineering practice, you’ll lead complex data and technology transformation initiatives for financial services clients, taking programs from planning through implementation. You’ll combine a strong technical foundation with transformation delivery leadership, working across data engineering, data platforms, governance, analytics, cloud, and related technology initiatives. You’ll partner with engineers, architects, product owners, and senior business and technology stakeholders to turn strategic objectives into executable plans and drive programs through to successful delivery. This is a role for someone who can engage credibly with technical teams, understand what is being built, challenge assumptions, and identify dependencies while remaining focused on leading transformation and getting complex programs delivered , rather than acting as the hands-on engineer or solution architect. What You’ll Do Lead complex data and technology transformation programs, coordinating multiple workstreams across data engineering, platforms, governance, analytics, cloud, and related initiatives from planning through implementation. Partner with engineers, architects, product owners, and business and technology stakeholders to translate strategic objectives into executable plans, resolve blockers, and maintain alignment across teams. Establish effective program governance and maintain visibility across scope, milestones, resources, dependencies, risks, decisions, and business outcomes, providing clear executive-level reporting. Apply your technical understanding of modern data environments to challenge delivery a

Knowledge Graph & Semantics Consultant Location: London (Hybrid) | Practice Area: Data & Analytics | Type: Permanent Turn complex data into connected knowledge that drives smarter decisions. The Role Financial services firms face significant challenges – and opportunities – in how they manage and extract value from increasingly complex data. Their ability to compete, comply and transform depends on connecting information across data silos and turning it into knowledge that people and machines can meaningfully understand. Graph and Semantics Engineering are emerging enterprise data technologies that use ontologies, advanced analytics and AI to represent knowledge in expressive and innovative ways. Next-generation AI systems powered by knowledge graphs can help organisations manage complexity, provide greater context and deliver more explainable outcomes. As a Knowledge Graph & Semantics Consultant, you’ll help our clients understand, design and implement solutions using graph and semantic technologies, advanced data management and analytics. You’ll also explore how approved AI tools, automation and AI-enabled workflows can improve the speed, quality and insight of delivery, while maintaining appropriate human judgement, review and responsible AI guardrails. You’ll contribute to the continued growth of Capco’s Data & Analytics practice, helping develop our capabilities, talent and thinking around how graph and semantic technologies can create value for financial services organisations. What You’ll Do Design and implement knowledge graph, semantic modelling and advanced data solutions that connect structured and unstructured information. Help clients identify and deliver practical use cases for graph and semantic technologies, advanced analytics and AI. Use approved AI tools and AI-enabled workflows where appropriate to accelerate research, modelling, analysis and delivery, with human-in-the-loop review and validation. Build Capco’s graph and semantic c

Business Analyst – Retail Energy Location: Houston, Texas | Practice Area: Business Consulting | Type: Permanent Drive impactful change across retail energy operations through insight-led consulting The Role As a Business Analyst within Capco’s Business Consulting practice, you will support retail energy clients by bridging business needs and technology solutions. You will play a key role in shaping strategy, gathering requirements, and delivering high-quality consulting outcomes that improve operational efficiency and support transformation initiatives. What You’ll Do Facilitate workshops, stakeholder interviews, and analysis to gather and document business requirements Develop business requirement documents, user stories, and functional specifications Analyze current vs. future state processes and identify improvement opportunities Create process models, data models, and business architecture documentation Produce clear, high-quality deliverables including reports, presentations, and proposals What We’re Looking For Experience as a Business Analyst within retail energy (e.g., billing, CIS, EDI, customer care) Strong skills in requirements gathering, process mapping, and stakeholder engagement Ability to translate business needs into functional and technical specifications Experience producing structured consulting deliverables and documentation Experience with Complex Billing is a plus Bachelor’s degree in a relevant field such as Business, Finance, or Technology Bonus Points For Experience within a management consulting environment Exposure to wholesale energy, settlements, or trading Familiarity with project delivery methodologies and lifecycle management Experience contributing to business cases, proposals, or pre-sales activities Basic scripting or technical understanding supporting system analysis Why Join Capco Deliver high-impact technology solutions for Tier 1 financial institutions Work in a collaborative, flat, and entrepreneurial consulting cultu

Change Management Consultant Location: Houston, Texas | Practice Area: Business Consulting | Type: Permanent Help clients turn complex transformation into change that people can understand, adopt, and sustain. The Role At Capco, we help our clients navigate complex business and technology transformations. Our consultants work alongside client teams to solve critical challenges, enable meaningful change, and deliver sustainable business outcomes. As a Change Management Consultant , you’ll work at the intersection of people, process, and technology, supporting organizations as they prepare for, adopt, and sustain change across large-scale transformation initiatives. You’ll take ownership of defined change management activities and deliverables, build trusted relationships with client stakeholders, and collaborate with multidisciplinary teams in a fast-paced consulting environment. Your work may span digital and technology implementations, operating model change, process improvement, organizational redesign, mergers and acquisitions, and workforce transformation. What You’ll Do Develop and execute change management strategies and plans for complex business and technology transformation initiatives, applying Prosci methodologies and the ADKAR model where appropriate. Conduct stakeholder, change impact and readiness assessments, translating findings into practical engagement and mitigation strategies. Develop targeted communications, training and enablement activities that build awareness, understanding, commitment and adoption across impacted stakeholder groups. Partner with client leaders, managers, project teams and subject matter experts to identify change risks, address resistance and strengthen leadership alignment. Facilitate workshops, interviews and working sessions, while defining and tracking change readiness, engagement, adoption and effectiveness measures. What We’re Looking For Bachelor’s degree in Business, Organizational Development, Human Resource

Location: Frankfurt, Düsseldorf, Berlin, München (Hybrid) | Practice Area: Finance, Risk, Regulatory & Financial Crime | Type: Permanent Gestalte mit uns die digitale und operationale Resilienz von Finanzinstituten – von DORA und IKT-Risikomanagement bis hin zu Third Party Risk und Operational Resilience. Die Rolle Als (Senior) Consultant* – Operational & Cyber Resilience unterstützt Du unsere Kundinnen und Kunden aus der Finanzindustrie bei der Umsetzung regulatorischer Anforderungen, insbesondere rund um den Digital Operational Resilience Act (DORA) und den einschlägigen EBA Guidelines. Du arbeitest an der Schnittstelle von Regulatorik, IKT-Risikomanagement, Operational Resilience und IT Governance und begleitest unsere Kunden von der Analyse bestehender Strukturen bis zur nachhaltigen Umsetzung. Dabei beschäftigst Du Dich unter anderem mit IKT-Kontrollframeworks, Incident Management, Third Party Risk Management sowie Auslagerungsmanagement. Du nutzt zudem freigegebene AI-Tools, Automatisierung und AI-enabled Workflows dort, wo sie Analysen, Qualität und Produktivität sinnvoll verbessern – stets unter Berücksichtigung menschlicher Beurteilung, angemessener Kontrollen und Responsible-AI-Vorgaben. Deine Aufgaben Berate Finanzinstitute bei der Umsetzung und Weiterentwicklung von DORA-Anforderungen sowie beim Aufbau einer nachhaltigen Digital Operational Resilience. Analysiere und optimiere IKT-/IT-Risikomanagement, IT Governance sowie IKT-/IT-Kontrollframeworks und unterstütze bei der Entwicklung geeigneter Governance- und Kontrollstrukturen. Unterstütze bei Third Party Risk Management, ICT Third Party Risk, IT Supplier Risk und Auslagerungsmanagement – von Risikoanalysen bis zur Implementierung belastbarer Steuerungsprozesse. Begleite unsere Kunden bei ICT Incident Management und Major ICT Incidents , einschließlich der Weiterentwicklung relevanter Prozesse, Kontrollen und regulatorischer Anforde

Principal Consultant – AI Transformation & Adoption Location: New York, NY (Hybrid) | Practice Area : Technology & Engineering | Type: Permanent Help Financial Services organizations turn advances in AI into practical, responsible transformation at enterprise scale. The Role As a Principal Consultant – AI Transformation & Adoption , you will help leading Financial Services organizations translate advances in AI into meaningful changes in how their businesses operate and how their people work. Working directly with clients, you will lead AI transformation and adoption initiatives, helping organizations identify where AI can create value, redesign roles and workflows, build the capabilities required to sustain new ways of working, and measure the resulting business impact. You will work with senior business and technology leaders to move beyond experimentation and isolated AI use cases toward enterprise adoption. This includes applying technologies such as copilots and AI agents to real business and technology workflows, addressing the organizational and workforce changes they create, and establishing the governance and measurement required to deploy them responsibly at scale. The role combines AI transformation, workforce transformation, product innovation, and consulting leadership . It is suited to someone who understands how emerging AI technologies can change work and can help clients implement that change within complex, regulated environments. What You’ll Do Lead client engagements focused on enterprise AI transformation and adoption, workforce transformation, and AI-enabled ways of working, connecting business priorities and AI investments to measurable outcomes. Identify and prioritize high-value AI opportunities and redesign business and technology workflows to incorporate copilots, AI agents, workflow automation, and appropriate human oversight. Assess how AI changes roles, skills, responsibilities, and human-machine interactions, and des

Due to the nature of the projects and specific client security clearance, this role requires the successful candidate to be a Singapore Citizen OR Singapore Permanent Resident only. Infrastructure Engineers help clients build and evolve systems that client organizations use to deliver and run software. They are comfortable working within teams of people with diverse roles and levels of experience to find solutions that meet the needs of the organization. They combine technical expertise and understanding with consideration of different situational needs. They champion technical quality and effective ways of working as a means to better outcomes for clients, rather than an end in themselves. They help clients to understand agile ways of working and DevOps as a mindset for collaboration. Job responsibilities Collaborate within teams to implement projects, assess existing infrastructure and propose improvements. Evaluate client requirements and contribute to building technical roadmaps and solutions aligned with their ambitious business goals. Assist in the establishment of controls and processes for continuous delivery and evolution of infrastructure and applications through all stages of the process. Provide expertise in areas like DevOps, cloud, platform and infrastructure engineering, both internally and at client sites. Build trustworthy relationships with client engineering leadership. Propose innovative solutions and adjustments within the constraints of existing policies and business requirements. Job qualifications Technical Skills You can contribute to the design and implementation of enterprise and/or web-scale hosting platforms and can administer application servers, web servers and databases. You have an understanding of cloud and virtualization platforms, infrastructure automation and application hosting technologies. You have experience working with software delivery teams and understand DevOps philosophies, Agile methods, Infrastructure as Code and how

Weekly office requirement: Hybrid : Mon/Tues/Thurs in office weekly Employment type: Permanent At GWI we’re always looking for extraordinary people who thrive on making an extraordinary impact. Right now we’re looking for a Senior Account Executive to play a key role in our Enterprise team in London. If that’s you, and making a difference gets you out of bed in the morning, keep reading. It could be the start of something, well, extraordinary. Sounds great, what will I be doing? As our Senior Account Executive you’ll be reporting into the Director of Enterprise. Your primary focus will be to identify and sell our suite of products and services to enterprise organizations who are on a mission to understand their ever changing audiences and optimize their GTM strategy. GWI is on a mission to become the default human insight layer for AI systems to give decision makers in the world’s largest companies certainty. A few things you’ll be responsible for: 👉 Go high-and-wide within enterprise organizations to understand the full scope of the opportunity 👉 Work cross-functionally with our marketing, custom and strategic insights, solutions partners and product teams to deliver outstanding results 👉 Lead the entire new business sales cycle from initial opportunity creation to close 👉 Partner closely with your assigned Sales Development Representative (SDR) to strategize and execute on your outbound prospecting plan 👉 Establish and build credibility with your prospects from the outset. You’ll form a unique understanding of business challenges and present needs-based solutions that meet their business objectives! 👉 Track all sales activity, manage all sales opportunities and accurately forecast revenue achievement via Salesforce 👉 Develop your own territory plan and a pipeline that will fuel the ongoing growth of your business enabling you to exceed your quarterly and annual sales quota It’s also fun; shaking things up is what working for GWI is

Location: Remote (U.S.) Clearance: U.S. Citizen or Permanent Resident Required with the ability to obtain a Public Trust Salary Range: 110K – 125K LTS is seeking a Senior Security RMF Engineer to join a cybersecurity transformation surge team supporting the VA.gov Platform. This role will serve as the bridge between VA security/RMF requirements and the engineers responsible for implementing those requirements across VA.gov. The Senior Security / RMF Engineer must understand how security controls are implemented in modern cloud infrastructure and software delivery environments and be able to translate control deficiencies, authorization requirements, and security risks into actionable engineering work.This is not intended to be a documentation-only compliance role. This individual will work closely with DevSecOps engineers and the existing VA.gov Platform ATO/security team to assess the current security posture, address gaps in VA.gov's Critical Controls, support ATO/cATO readiness, improve authorization artifacts, and automate evidence and control assessment wherever possible. The PWS specifically describes the desired model as one in which ATO/RMF documentation confirms security rather than defines it, with success measured through risk reduction and security outcomes rather than paperwork completeness. What You’ll Do: Assess VA.gov Platform compliance with the 18 Critical Controls identified by VA and help establish a baseline of current implementation and remaining gaps. Perform security reviews, gap analyses, and risk assessments across VA.gov Platform infrastructure, pipelines, applications, and component systems. Support ongoing ATO and cATO readiness for the VA.gov Platform authorization boundary. Develop, update, and maintain RMF and authorization artifacts, including System Security Plans (SSPs), control narratives, POA&Ms, Business Impact Analyses (BIAs), Privacy Threshold Analyses (PTAs), and supporting evidence. Evaluate identified