Policy Design Manager Jobs

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. Role Summary Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a Disputes and Chargeback Program Manager at Replit, you’ll be part of our Trust and Safety Operations team, who owns customer-facing workflows that handle sensitive and policy-driven interactions across the Support organization. This includes areas such as privacy requests, DMCA and intellectual property claims, law enforcement requests, and abuse appeals. You'll own Replit's disputes and chargeback function end-to-end: from the individual case in front of you to the policies, playbooks, and automation that let it hold up as we scale to millions of users. This role combines strategic ownership with hands-on execution: you'll determine dispute and chargeback strategy, and build the systems that make those decisions repeatable at scale, working closely with Engineering, Legal and Finance. In this role you will… Own the full dispute lifecycle: investigate incoming chargebacks and disputes, decide whether and how to represent, gather evidence, and respond within network deadlines. Design and maintain the policies, decision trees, and SOPs that govern how disputes and chargebacks are handled. Define the key metrics, health targets, and goals for the disputes program and track performance against them, reporting to leadership. Monitor chargeback rates and dispute trends to identify the underlying drivers of volume, and partner with Engineering and Finance to address root causes. Partner with Engineering and Support Operations to automate manual parts of the wor

Sr. Director, Commercial Services Product Group Manager Description - Job Summary This role is responsible for overseeing extensive and intricate IT management operations and directing the infrastructure design, acquisition, implementation, operation, and maintenance. The role optimizes application and process capabilities for multiple business and IT constituents and establishes comprehensive functional business plans. The role leads process enhancement, manages stakeholder interactions, and ensures strategic alignment across the organization. The role also takes charge of team leadership, risk mitigation, and the implementation of corporate strategies, while contributing to talent management and development. Responsibilities • Directs the IT management for a large, complex enterprise, or oversees a pivotal sub-function for one of the organization’s most extensive and complex businesses. • Orchestrates the planning, design, execution, communication, and delivery of the organization's IT management undertakings within the stipulated sphere. • Directs the infrastructure design, acquisition, implementation, operation, and maintenance, along with client services support. • Establishes comprehensive functional business plans and sets technical project/program objectives, while also ensuring that services/solutions align with business and IT objectives in design, development, delivery, and supportability. • Articulates and optimizes application and process capabilities for multiple business and IT constituents while also driving architectural standards. • Leads process improvement and policy development projects, oversees operational success, aligns strategies, integrates activities with major organizational functions, and owns numerous measurable goals. • Manages interactions with esteemed business leaders to address complex IT ma

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic’s Product Engineering org is looking for experienced engineers with strong full-stack fundamentals to join one of teams owning our current or emergent products. You'll be a technical leader who thinks holistically about the consumer and/or enterprise end user experience - be that via Claude.ai , the Anthropic API, enterprise deployments, Claude Code, or mission-driven applications - and carry real end-to-end ownership. You'll partner with engineering managers, product leaders, designers, and researchers to understand new model capabilities and redefine what is possible for users in the world of LLMs - and how to build it. We’ll look to you to have a product-oriented mindset and input, own technical quality across the stack (performance, accessibility, reliability, and developer experience), scale your efforts to millions of users on a global scale, and carry genuine excitement about what AI makes possible. We have multiple teams that are currently hiring. Team placement occurs after the interview process, taking into account your interests and experience alongside organizational needs. This flexible approach allows us to match talented engineers with the backend product efforts where they'll have the greatest impact and growth potential. What you'll do: Developer Experience: You'll build the products and tools - console, SDKs, docs, and observability - that give developers the confidence to rely on Claude in their most critical applications. Our mission is to meet developers where they are and bring them closer to the ceiling of what's possible with our models and API. That means building trust through great p

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic’s Product Engineering org is looking for experienced engineers with strong full-stack fundamentals to join one of teams owning our current or emergent products. You'll be a technical leader who thinks holistically about the consumer and/or enterprise end user experience - be that via Claude.ai , the Anthropic API, enterprise deployments, Claude Code, or mission-driven applications - and carry real end-to-end ownership. You'll partner with engineering managers, product leaders, designers, and researchers to understand new model capabilities and redefine what is possible for users in the world of LLMs - and how to build it. We’ll look to you to have a product-oriented mindset and input, own technical quality across the stack (performance, accessibility, reliability, and developer experience), scale your efforts to millions of users on a global scale, and carry genuine excitement about what AI makes possible. We have multiple teams that are currently hiring. Team placement occurs after the interview process, taking into account your interests and experience alongside organizational needs. This flexible approach allows us to match talented engineers with the backend product efforts where they'll have the greatest impact and growth potential. What you'll do: Platform Ecosystem: The Ecosystem team is empowering the next big industries beyond coding to build on our platform & creating the right commercial rails to let any business in our ecosystem profit from building on Claude. As an early member of this foundational effort, you'd identify and build for the next 10x markets starting with Life Sciences and Health

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role In case you hadn’t noticed, Anthropic is growing fast. Really, really fast. The People Products team exists to support Anthropic’s mission by defining the blueprint for AI at work. We help hire the best person in the world for every job, ensure manager effectiveness, ramp new hires successfully, and ensure that we apply first principles thinking in how we shape Anthropic’s culture through the tools we build. We cover the entire employee lifecycle from hiring to onboarding, teamwork, and promotions. You’ll work directly with Claude, with access to capabilities no external team has, on problems that are genuinely unsolved. You’ll move fast — prototype to production in days or weeks. We believe in cross-functional thinkers who can reason across product, design, and engineering. You’ll be given high autonomy, own your decisions, and ship constantly. If you’ve experienced the pain of bad people practices and want to be the person who fixes them at the most consequential AI company in the world, this is that job. Responsibilities Build full-stack end-to-end across the People Products portfolio. Design and implement AI-native workflows: build tools, evals, prompts, and products. You’ll help define what is possible in applied AI for people processes. Work directly with internal stakeholders — HR teams, recruiters, managers — to understand problems, gather feedback, and iterate quickly without waiting for requirements to be handed down. No gatekeeping, you are expected to talk to your customers. Make product and architecture decisions independently in a low-structure environment: knowing when to cut scope, wh

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Design at Anthropic sits at the intersection of craft, research, and product intuition. We're a small team working on products that millions of people use daily—and on interactions that don't have established conventions yet. Our work shapes how people experience AI: whether Claude feels like a tool or a collaborator, whether it earns trust or erodes it. We partner closely with engineers and researchers, often designing around capabilities that are emerging in real-time. That means staying close to the models, prototyping rapidly, and being comfortable with ambiguity. We care deeply about craft—the details that make something feel polished and trustworthy—but we ship fast and learn in the open. We'd rather get something in front of users and iterate than wait for perfection. We're looking for designers who ship fast and stay in motion—people who would rather get something in front of users this week than perfect it for a month. You're excited to question fundamental UI assumptions and invent patterns that feel native to AI, and you're already using tools like Claude Code to extend what you can build. You pay attention to where model capabilities are heading, not just what Claude can do today, and you find ways to keep caring about the pixels, the copy, and the edge cases while shipping quickly. Read more here for the type of features we build. Key responsibilities Collaborate with product managers, engineers, AI researchers and other stakeholders to define product vision, strategy and roadmaps, and play an active role in shipping. Understand the technical architecture of our products and define primitives for new capabi

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Design at Anthropic sits at the intersection of craft, research, and product intuition. We're a small team working on products that millions of people use daily—and on interactions that don't have established conventions yet. Our work shapes how people experience AI: whether Claude feels like a tool or a collaborator, whether it earns trust or erodes it. We partner closely with engineers and researchers, often designing around capabilities that are emerging in real-time. That means staying close to the models, prototyping rapidly, and being comfortable with ambiguity. We're looking for designers who ship fast and stay in motion—people who would rather get something in front of users this week than perfect it for a month. You're excited to question fundamental UI assumptions and invent patterns that feel native to AI, and you're already using tools like Claude Code to extend what you can build. You pay attention to where model capabilities are heading, not just what Claude can do today, and you find ways to keep caring about the pixels, the copy, and the edge cases while shipping quickly. Key responsibilities Collaborate with product managers, engineers, AI researchers and other stakeholders to define product vision, strategy and roadmaps, and play an active role in shipping. Understand the technical architecture of our products and define primitives for new capabilities. Define feature areas with exceptional attention to detail and polish, identifying opportunities to improve quality and consistency of broader flows Craft beautiful, polished, and delightful user interfaces that build trust and showcase the power of our

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role We're looking for a Software Engineer to join the team building Claude Security. In this role, you'll take new security capabilities in frontier models and turn them into products that customers can rely on, working across the full stack from early prototype through production. This role sits close to both research and go-to-market. You'll work with researchers on the team to understand what the models can do and where they fall short, and with customers and partners to understand which problems are worth solving for them. You'll be expected to form your own view from both and to own significant pieces of the roadmap, including deciding what not to pursue. The right candidate is a strong generalist engineer with the technical depth to engage with research, the product instincts to know what's worth building, and the drive to move fast. Prior security experience is useful but not required; range across the stack and good judgment about what to build matter more. Responsibilities Build and ship user-facing and/or backend features for Claude Security Build the agent loops, tool integrations, and enabling infrastructure for cybersecurity products Collaborate tightly with product managers and go-to-market to understand user needs, shape feature scope, and make informed tradeoffs as you build Iterate quickly based on user feedback and internal testing, improving the experience on a continuous basis Collaborate with research teams to identify and develop new model capabilities for security applications You may be a good fit if you: Contribute across the stack, from front-end UI to back-end infrastructure Are proficient in Type

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role: Claude is one of the most-used AI products in the world, and the experience we build for our users directly shapes how people interact with AI every day. We're looking for a talented engineer to join the team that builds the consumer web app — the interfaces, interactions, and moments that turn Claude from a capable model into a product people genuinely enjoy using. This is a product engineering role first and foremost. You'll work closely with designers and product managers to bring features from concept to shipped experience, obsessing over the details that make the difference: how something feels when you first land on it, how smoothly a new interaction flows, how an interface holds up under real-world use. The pace is fast, the product is evolving quickly, and the opportunity to have a visible, direct impact on how millions of people use AI is real. If you love building consumer products and care about getting the details right, this could be a great fit. Responsibilities: Set technical direction for the Claude product and its features Build and ship user-facing features for Claude's web and desktop experience Own the quality bar for how the product looks and feels, treating latency, responsiveness, and reliability as first-class concerns rather than afterthoughts, and advocate

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Role You'll join the team designing Okta for AI Agents — one of Okta's newest and most critical strategic initiatives, providing identity management, access control, and governance for AI agents and non-human identities. Our customers are IT and security admins, AI developers, and system architects who need to safely deploy and govern how AI agents interact with corporate data, tools, and production environments. As a designer on this team, you'll own key workflows end-to-end, from early-stage concepting of novel interaction models (there's no established pattern library for "agentic permissioning" yet) to hardening flows for scale as the product matures. You'll partner closely with product managers, engineers, researchers, and content designers, and work closely with our Principal and Staff designers, to turn ambiguous, highly technical agentic problems such as delegation, policy, audit, and trust boundaries between humans and agents into experiences that feel simple and safe. You'll be expected to bring sound design judgment to problems that don't have precedent to borrow from, and to actively experiment with how AI can be woven into your own design process, from exploration to prototyping. What you will do Own key workflows end-to-end, from early-stage concepting of novel interaction models, where few established patterns exist yet, through hardening and polishing flows as the product matures and scales to millions of customers. Bring a systems-think

About us Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor . Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you’ll do Employee Relations: Serve as a key resource for employees and managers, providing guidance on HR policies, addressing and resolving employee conflicts, and fostering a positive and productive work environment. HR Administration: Manage HR systems, maintain accurate employee records, benefits enrollment, and generating HR reports. Employee Onboarding : Ensure a seamless experience from candidate offer approval to new hire start date. HR Policy Implementation: Develop and ensure the effective implementation of HR policies and procedures across Sierra, ensuring alignment with legal requirements and company values. Employee Engagement: Design and implement employee engagement programs to enhance employee satisfaction and foster transparent and ef

The Business Dev Sr Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval. Responsibilities: Work closely with technology, delivery and marketing teams working in an agile fashion to deliver new mobile products to market Collaborate with Technology, Digital Bank, Marketing and Finance to provide support in the development of mobile strategies. Provide hands-on project management to lead the design, development and deployment of mobile and online banking solutions. Assess technology trends, competitive landscape and customer device behavior and analytical trends to inform and track the best way of meeting customer needs and driving customer digital adoption and overall customer satisfaction Manage a business development team Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Ci

The Digital Exp Grp Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. Responsibilities: Partner closely with a cross-discipline team of creative talent, strategists and producers to invent and execute innovative brand experiences across a diverse range of channels including digital, mobile and bank branches Lead and conduct cultural trend reports, competitive reviews, opportunity assessments, target analyses, cross-channel audits, customer journeys, user research and usability studies, business requirement definition, digital roadmaps and much more Work directly with key internal stakeholders to understand their business, reach a shared vision of how to solve their problems while serving their customers, and ultimately help them to succeed Partner with design leaders to uncover the key questions to answer and guide user-centric design Coach

Role Summary Lead a high-stakes team of Product Managers responsible for successful delivery and integration of Scale products into complex customer environments. Own the feedback loop that converts bespoke field wins into scalable, repeatable product strategy, partnering deeply with Sales/GTM and EPD (Eng/Product/Design). Core Responsibilities Hire, mentor, and deploy PMs across strategic accounts (e.g., Fortune 100, government). Identify patterns across deployments; decide which bespoke solutions should move from custom to core product. Primary product partner to Sales/GTM leadership to align roadmap with market demand. Provide strategic + technical oversight to unblock high-priority deployments in “red zones.” Champion the voice of the field within internal EPD teams. Ideal Background 10+ years of product leadership, including 4+ years managing Product Management teams. Experience in forward-deployed models or top-tier technical consulting / implementation. High technical IQ: comfort with APIs, data pipelines, SQL; understands how data quality affects model performance. Extreme ownership + systems thinking; navigates complex stakeholder landscapes from engineers to C-suite. PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be

Scale is hiring a Staff/Senior Product Designer to lead product design for Scale’s rapidly growing ‘AI for Enterprise Data’ business unit. The mission of AI for Enterprise Data is to accelerate the deployment of AI by helping large enterprises solve their most ambitious challenges. This role will take on multiple products ranging from 0-1 initiatives to improving established products. This includes a suite of powerful AI tools for insurance AI, document processing, and more. Responsibilities Design end to end user flows, wireframes, high-fidelity mockups, and interactive prototypes for desktop web applications. Partner with Product Managers, Engineers, Data Scientists, and Operations team members to solve product and business challenges. Advocate for the voice of the user as the founding designer of the business unit. Prioritize and execute work in a fast paced environment with rapid timelines and high amounts of scope and ambiguity. Contribute to the evolution of our company-wide design system and interaction patterns. Take ownership to identify product gaps and rally support for proposed solutions. Qualifications Experience leading end-to-end B2B and enterprise web applications. Extremely high proficiency in Figma, fast execution speed is a must. Experience designing dashboards, data visualization, domain-specific editors, and forms. Understanding of front-end development processes for web interfaces. Strong communication and collaboration skills, including customer-facing meetings. Portfolio of product design projects that highlight your diversity of skills. Nice-to-haves Exposure to artificial intelligence, machine learning, and other technical concepts. PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: At Scale, our mission is to develo