Principal Presales Engineer Jobs

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role Decagon is seeking a Solutions Architect – Voice, a technical hire who will define how enterprises deploy Decagon's AI agents into live voice and contact center environments. This role sits at the intersection of pre-sales engineering, telephony architecture, and enterprise contact center strategy. You will act as a trusted advisor to enterprise prospects and customers, guiding them through complex, ambiguous voice deployment conversations—from SIP trunking and call routing to media handling and real-time transcription—ensuring Decagon integrates seamlessly into their existing contact center platforms while meeting latency, reliability, and compliance requirements. As an early hire in this function, you will define best practices for voice deployment solutioning, partner cross-functionally with Sales, Product, and Engineering, and set the standard for how Decagon engages with enterprises running mission-critical contact center operations. You will establish technical credibility with

ThoughtWorks is synonymous with innovation. We’re a diverse community of bright and passionate individuals striving to have a positive impact on the world. We’re dedicated to the art of software delivery, by keeping it lightweight, Agile and open-source. Our clients are organizations with ambitious missions, for whom we deliver complex enterprise systems. We are looking for Supply Chain Industry experts with deep and broad domain expertise in the Retail & CPG industry, who can play the role of a Senior level Product Manager. Should have the ability to engage with senior leaders on business & technology challenges and solutioning. Job Responsibilities Account level Driving product strategy and developing roadmaps for large scale initiatives driving key business outcomes in the space of supply chain & logistics Liaising with the account and client leadership teams on aspects of account development, stakeholder relationship management and delivery enablement Advising client, account and market teams in design and implementation of bespoke software solutions. Shall also articulate business benefits delivered and strive to ensure expectations are achieved Building and shaping thought leadership and perspectives on various industry problems/ opportunities in supply chain to guide and advice clients in their areas of interest Sales Support and other responsibilities Contributing directly to revenue growth by actively collaborating/leading presales efforts by shaping solutions that are deeply aligned to client’s business problems Building the domain capabilities by way of high-level solution design and development of accelerators for key problems and training assets Involvement in Thoughtworks community initiatives to mentor team members, streamline operations, share and grow knowledge with the Product community. Job Qualifications Technical Skills A minimum of 12-15 years experience in Supply chain and Logistics management spac

Trading Application Support Specialist – Bangkok – (W/M) Horizon Trading Solutions is an independent global technology company focused on electronic trading, supporting agency and principal business goals across equities and derivatives. For over 25 years we’ve equipped the most progressive global capital market players with powerful algorithmic technology and direct connectivity to more than 80 exchanges worldwide. Our single multi-asset platform and our unfaltering commitment to client partnership allow us to promise Performance Simplified: making it easy to be the best in trading. We are currently looking for a Trading Application Support Specialist (W/M), based in Bangkok for a Full Time Position and Permanent Contract, to successfully ensure the deployment of our solutions to our clients (brokers, investment banks, stock exchanges...) and be their primary point of contact for technical support. If you join us, you will: Support Client in the day to day use of our trading platform : Analyze issues or incidents (helping customers to resolve issues, explaining usage, debugging failures, pinpointing problems, implementing workarounds, increasing performance, improving security, and determining root causes) Define severity and area of the issue Solve the tickets according the require knowledge following the proper process by escalated if needed Address customer requests through resolution or escalation Keep updated the customer about the solving process of their ticket (step, timing) Support local and foreign customers (International context with multinational customers) Contribute to the Implementation of new projects for clients Be responsible of the configuration of the client : be a part of the key value chain : Client Success Manager /Product Owner/PreSales /Sales to ensure a smooth and transparent configuration of the customized platform according to the clients’ requirements Deploy the products at customer’s site (integration)

MongoDB's Application Modernization Platform (AMP) team aims to grow the adoption of MongoDB by accelerating the rate at which legacy applications built on RDBMS can be modernized to MongoDB. The AMP team uses a combination of proprietary GenAI and deterministic tools combined with modernization techniques (methodologies) developed over numerous customer engagements to modernize legacy applications to MongoDB. This involves modernizing both the application tier by decomposing the legacy application into services and building modern services on MongoDB. Our modernization methodologies involve apply specialized tools that automate a wide variety of modernization tasks including analyzing legacy code bases to figure out how to disaggregate them, transforming legacy code (PL/SQL, T-SQL, Java, C#) to modern application frameworks on MongoDB, automated test generation, and side-by-side testing (legacy vs. modern). We are looking for a Solutions Architect to support the sales and delivery of modernization engagements. This role will be based remotely in Ireland. Roles Responsibilities Ideally 8 to 11 years of related experience in a customer facing role, with 5 to 7 years of experience in pre-sales with enterprise software Minimum of 3 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity Experience with modern software development processes and application architectures including (not an exhaustive list): agile development, domain driven design, microservice architectures, test-driven development, event-driven architectures, operational data layers, test automation, etc Experience designing with scalable and highly available distributed systems in the cloud and on-prem Facilitate technical workshops and discovery sessions with customer architects, developers, and business leaders Experience installing and delivering complex demonstrations consist

MongoDB's Application Modernization Platform (AMP) team aims to grow the adoption of MongoDB by accelerating the rate at which legacy applications built on RDBMS can be modernized to MongoDB. The AMP team uses a combination of proprietary GenAI and deterministic tools combined with modernization techniques (methodologies) developed over numerous customer engagements to modernize legacy applications to MongoDB. This involves modernizing both the application tier by decomposing the legacy application into services and building modern services on MongoDB. Our modernization methodologies involve apply specialized tools that automate a wide variety of modernization tasks including analyzing legacy code bases to figure out how to disaggregate them, transforming legacy code (PL/SQL, T-SQL, Java, C#) to modern application frameworks on MongoDB, automated test generation, and side-by-side testing (legacy vs. modern). We are looking for a Solutions Architect to support the sales and delivery of modernization engagements. This role will be based remotely in the UK. Roles Responsibilities Ideally 8 to 11 years of related experience in a customer facing role, with 5 to 7 years of experience in pre-sales with enterprise software Minimum of 3 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity Experience with modern software development processes and application architectures including (not an exhaustive list): agile development, domain driven design, microservice architectures, test-driven development, event-driven architectures, operational data layers, test automation, etc. Experience designing with scalable and highly available distributed systems in the cloud and on-prem Facilitate technical workshops and discovery sessions with customer architects, developers, and business leaders Experience installing and delivering complex demonstrations consist

MongoDB's Application Modernization Platform (AMP) team aims to grow the adoption of MongoDB by accelerating the rate at which legacy applications built on RDBMS can be modernized to MongoDB. The AMP team uses a combination of proprietary GenAI and deterministic tools combined with modernization techniques (methodologies) developed over numerous customer engagements to modernize legacy applications to MongoDB. This involves modernizing both the application tier by decomposing the legacy application into services and building modern services on MongoDB. Our modernization methodologies involve apply specialized tools that automate a wide variety of modernization tasks including analyzing legacy code bases to figure out how to disaggregate them, transforming legacy code (PL/SQL, T-SQL, Java, C#) to modern application frameworks on MongoDB, automated test generation, and side-by-side testing (legacy vs. modern). We are looking for a Solutions Architect to support the sales and delivery of modernization engagements. This role will be based remotely in France. Roles Responsibilities Ideally 8 to 11 years of related experience in a customer facing role, with 5 to 7 years of experience in pre-sales with enterprise software Minimum of 3 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity Experience with modern software development processes and application architectures including (not an exhaustive list): agile development, domain driven design, microservice architectures, test-driven development, event-driven architectures, operational data layers, test automation, etc. Experience designing with scalable and highly available distributed systems in the cloud and on-prem Facilitate technical workshops and discovery sessions with customer architects, developers, and business leaders Experience installing and delivering complex demonstrations consist

As a Principal Salesforce Consultant at Plative, you will serve as a strategic leader, solution designer, and trusted advisor, driving transformative Salesforce solutions for a diverse portfolio of Nonprofit clients. You will lead high-impact engagements from pre-sales scoping to final deployment, translating complex organizational needs into scalable technical roadmaps. In addition to guiding client change management and coaching project teams, you will operate on the cutting edge of consulting by directly embedding AI capabilities, like Claude and Agentforce, into your daily configuration, client strategy, and solution design to streamline builds, elevate delivery standards, and scale social impact. Responsibilities Include: Partner with business development and practice leads to scope new engagements, deliver Level of Effort (LoE) estimates for complex platform customizations, and support pre-sales efforts. Function as the primary Solution Designer across any rank project, leading strategic planning, platform roadmapping, and prioritization discussions centered on business process optimization and ROI. Translate complex business processes into actionable functional and technical requirements; navigate high-stakes client conversations independently and alongside Delivery Leadership. Build and customize Salesforce Nonprofit Cloud, Salesforce core products (Sales Cloud, Service Cloud, Experience Cloud, Flows) and third-party apps. Leverage VS Code, Salesforce CLI, and AI coding assistants (such as Claude Code) for fast-paced builds, system analyses, and configurations, applying expert technical judgment to validate AI-generated changes before deployment. Architect, plan, and execute complex data migrations and point-to-point or middleware (iPaaS) integration strategies across intricate client ecosystems. Formulate and execute comprehensive change management plans (training, communication, rollout strategies) to ensure sustainable client adoption. Identify delivery i

As a Principal NetSuite Consultant, you will be the senior functional authority for our manufacturing and distribution customer portfolio. You will lead complex ERP transformations end to end, from executive discovery through go-live, and mentor consultants across the team. You will advise customer stakeholders on manufacturing and distribution processes, and partner with sales on pre-sales scoping and solution architecture. Key Responsibilities: Lead executive-level discovery sessions and map manufacturing, distribution, and Core NetSuite requirements to recommended NetSuite configurations. Own the full project lifecycle for complex NetSuite implementations: solution design, configuration, and go-live readiness. Act as the senior subject matter expert for manufacturing processes: Shop Floor Control, BOM management, WIP and Routing, MRP, and Advanced Manufacturing. Guide distribution workflows, including Pick, Pack, Ship, Shipping labeling, Shipping Rate Sourcing, Demand Planning, and Landed Cost. Mentor senior consultants and analysts, and review their solution designs and configuration work across the portfolio. Partner with sales and account teams on pre-sales scoping, technical discovery, and Statement of Work (SOW) development. Identify project risks and technical constraints early, and work with delivery leadership to resolve them. Maintain executive-level customer relationships, and identify opportunities for platform optimization and expansion. Build reusable delivery assets, including blueprints and industry templates, for manufacturing engagements. Basic Qualifications: 7+ years of experience implementing and configuring NetSuite ERP, with a focus on Manufacturing and Wholesale Distribution. Strong expertise in Shop Floor Control, BOM management, WIP and Routing, MRP, and Advanced Manufacturing. Deep understanding of Order to Cash, Procure to Pay, and inventory valuation processes. Proven ability to lead executive-level discovery sessions, functional desig

Principal NetSuite Consultant | Non-Profit As a Principal NetSuite Consultant at Plative, you will be the senior functional authority for our nonprofit customer portfolio, including community foundations, food banks, and First Nations organizations. You will lead complex ERP transformations end to end, from executive discovery through go-live, and mentor consultants across the team. You will advise customer stakeholders on nonprofit finance and program processes, and partner with sales on pre-sales scoping and solution architecture. Key Responsibilities Lead executive-level discovery sessions and map fund accounting, grant management, and donor management requirements to recommended NetSuite configurations. Own the full project lifecycle for complex NetSuite implementations: solution design, configuration, and go-live readiness. Act as the senior subject matter expert for nonprofit finance: fund accounting, grant budgeting and reporting, restricted/unrestricted revenue, and multi-funder allocations. Guide program and grant workflows specific to community foundations, food banks, and First Nations/Indigenous organizations. Mentor senior consultants and analysts, and review their solution designs and configuration work across the portfolio. Partner with sales and account teams on pre-sales scoping, technical discovery, and SOW development. Identify project risks and technical constraints early, and work with delivery leadership to resolve them. Maintain executive-level customer relationships, and identify opportunities for platform optimization and expansion. Build reusable delivery assets, including blueprints and templates, for nonprofit engagements. Basic Qualifications 7+ years of experience implementing and configuring NetSuite ERP, with a focus on Nonprofit organizations, at least one full cycle implementation of NFP organization. Strong expertise in fund accounting, grant management, and restricted/unrestricted revenue recognition. Deep understanding of nonprof

Thoughtworks Singapore will be prioritising applicants who are currently residing in Singapore. Are you a seasoned technologist passionate about guiding organisations through complex legacy modernisations to achieve business success? We are looking for a Modernisation Strategist to join our team who would play the role of a trusted partner to Thoughtworks’ clients, helping shape the future of legacy modernisation through a focus on business outcomes delivered through technology excellence . You will be responsible for developing and leading the implementation of large-scale transformation and modernisation strategies. You will be a key member of the Enterprise Modernisation, Platform and Cloud service line. Job responsibilities You will partner closely with the different business verticals in identifying modernisation opportunities aligned with industry best practices and emerging technologies You will be involved with pre-sales, lead generation, creating proposals, shaping engagements for clients and helping to educate both clients and colleagues about the value of our services and the commercial success they can deliver You will take a consultative approach with our clients' C-level executives and other stakeholders, working as their trusted advisor to enable them to achieve their business goals and redefine their industry You will be a key member of the Enterprise Modernisation, Platform and Cloud service line, creating points of view and solutioning content through your insights on client needs and associated solutions, and also through defining progressive and repeatable practices which will help us to scale our efforts You will drive creation of industry leading IP and best practices for modernising legacy retail banking systems while nurturing and upskilling future thought leaders at Thoughtworks You will partner closely with technical leaders to support the delivery team, ensuring they have what they need to successfully execute engagement and del

About the role We’re looking for a driven, results-oriented professional with the passion and initiative to grow our business through strategic partner relationships. The Principal Partner Specialist focuses on executing high-impact Cloud and System Integrators (SI) partner strategies across Australia, developing and nurturing partnerships that open new revenue opportunities. You’ll work closely with leading partners and our sales teams to accelerate deals, expand partner capabilities, and strengthen MongoDB’s presence in this dynamic market. We are looking to speak to candidates who are based in Sydney for our hybrid working model. What you will be doing Develop and execute strategic Cloud (i.e., AWS, Microsoft Azure, Google Cloud) and SI Partner strategy across the Australia market, including Local SIs and/or Global SIs (i.e., EY, PwC, KPMG, Infosys, TCS, Wipro, etc.) Recruit and develop effective partner relationships, resulting in growth opportunities and mutual beneficial partnerships Proactively prospect, identify, qualify and develop a sales pipeline through Cloud, Local or Global System Integrators and ISV Partners Work with our Enterprise Sales team to close business to meet and exceed monthly, quarterly and annual bookings objectives Lead engagement of Cloud and strategic SI Partners to develop their sales, pre-sales and delivery capabilities in line with our strategy of amplifying partners with capabilities and certifications to deliver for their customers Work with cross functional teams including Marketing, Partner Programs, Partner Enablement, Customer Success, Solutions Consulting teams to drive pipeline generations and deal progression Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs What you bring to the table 12+ years of quota-carrying experience generating pipeline and selling through Cloud Partners(CSPs), Global/Local System Integrator

The most impactful digital products in the market today are the direct result of a seamless blend of business strategy, design and technology. Orchestrating this behind-the-scenes integration is a Product Manager, who prioritizes the customer experience from vision to execution and, together with their team, guides all workstreams toward a common vision and plan for delivery. We’re looking for a seasoned product leader with a background in Airlines / Travel and Consulting to join the Customer Experience, Product and Design (CXPD) service line. Job responsibilities As a trusted advisor to our client’s leadership, you will partner with them to understand their context and needs, make recommendations, and provide advice and hands-on expertise on taking new products from concept to market to scale. Drive the innovation mindset and the overall product development lifecycle, utilising lean and hypothesis driven approaches to identify, conceptualise and pilot new products that deliver undeniable value. Establish the market & competitive landscape, go to market strategy and business case or economic model for the opportunity with our clients. Lead the stakeholders to think about customer’s problems, business outcomes and take them on the change journey of moving to empowered product teams that create strategic growth for the organisation. Shape and lead teams to deliver client engagements in a way which is both effective for our client and operationally sound for Thoughtworks. Help shape CXPD service line value propositions, creating case studies, points of view and other content through insights on client needs and solutions, and also through defining repeatable practices which will help us to scale our efforts. Get involved in pre-sales, creating proposals and pitches, shaping engagements for clients and helping to educate both clients and colleagues about the value of our services. Contribute to the growth and scale of our evolving business through taking

Thoughtworks partners with clients to build impactful digital products which deliver extraordinary customer experiences. We do this by integrating design, strategy and technology. We’re looking for a seasoned product leader, with experience in identifying, launching and scaling new products and product portfolio. With experience in Consultancy and Banking/Fintech to join the Customer Experience, Product and Design (CXPD) service line. Job responsibilities As a trusted advisor to our client’s leadership, you will partner with them to understand their context and needs, make recommendations, and provide advice and hands-on expertise in building new products or reimagining existing products end to end. Drive the innovation mindset across the overall product development lifecycle, utilising lean and hypothesis driven approaches and provide leadership on establishing an effective product operating model. Establish the market & competitive landscape, go to market strategy and business case or economic model for the opportunity with our clients. Lead the stakeholders to think about customer’s problems, business outcomes and take them on the change journey of moving to empowered product teams that create strategic growth for the organisation. Lead large, complex programmes across multiple workstreams and stakeholder groups, owning strategy, roadmap, scope and outcomes end to end. Apply a consultative selling approach in pre-sales, creating proposals and pitches, shaping engagements for clients and helping to educate both clients and colleagues about the value of our services. Help shape CXPD service line value propositions, creating case studies, points of view and other content through insights on client needs and solutions, and also through defining repeatable practices which will help us to scale our efforts. Champion the future of product development, with lean squads, fast paced iterations and actively building the next generation ways of wo

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team When a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real. Your counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account. The work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent. These are the largest, most complex enterprises in the market. The ones that require deep customization, real j

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team When a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real. Your counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account. The work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent. These are the largest, most complex enterprises in the market. The ones that require deep customization, real j