Product Complaints Analyst 2 in San Mateo

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. WHY DATA SCIENCE & ANALYTICS? The Data Science & Analytics organization's mission is to increase our speed, frequency and acumen of making decisions at scale by instilling a data-influenced approach to building products. We cover a wide area of the data spectrum including analytical data engineering, product analytics, experimentation, causal inference, statistical modeling and machine learning. Aligned and partnering with product verticals, we use this extensive tool belt to discover new opportunities and unmet use cases, influence and shape the product roadmap and prioritization, build data products and measure impact on our community of players and developers. WHY ENGINE INFRA? Engine Infra team is responsible for the game-server fleet that simulates live experiences — making it efficient, observable, and reliable on Roblox edge infrastructure and regional cloud capacity, from multiplexing and ARM bursting through telemetry, resource allocation, and edge latency. You Will: Define Metrics — Own Engine Infra metrics, telemetry logging, and validation for the RCC fleet and edge compute. Establish KPIs for game-server efficiency, reliability, and player experience — including C

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Safety Threat Investigator on the Safety Investigations team, you will primarily support Roblox’s Core Investigations capability: the operational backbone for repeatable, high-sensitivity matters that require speed, consistency, evidence discipline, and strong documentation. You will independently manage investigations from intake through resolution and produce clear, defensible work product that supports high-confidence safety decisions. You will also identify when a matter requires deeper attribution, network-centric analysis, cross-platform research, proactive threat hunting, or externally meaningful work product, and partner with or escalate to Specialized Investigations as appropriate. At the CL9 level, you will own a defined safety-risk domain or pod-level workstream, improve investigative processes and standards, serve as a subject-matter expert, and mentor other investigators with limited day-to-day oversight. Please note: This role may require reviewing graphic, controversial, and offensive content in accordance with Roblox’s handling policies. It may also require participation in an on-call rotation during weekends and holidays. You Will Own repeatable, high-sensitivity inves

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As an Editor on Roblox’s Corporate Communications team, you’ll be part of the team creating content to support the company’s goals and narratives in several key areas, including product innovations, AI, safety, creator community, and our users. This hands-on role is pivotal in crafting clear, concise, authentic copy at scale. You will collaborate with Communications and Marketing partners, company executives, product leads, and other business partners to strategically align on compelling messaging and content that tells the world about Roblox. Your unwavering attention to detail, project management skills, collaborative mentality, and passion for clear, persuasive writing will be integral to our mission to connect a billion people with optimism and civility. You Will Enhance the overall Roblox brand by crafting clear, compelling copy about our products, innovations, etc. Collaborate with cross-functional partners across the organization to align on the best strategy and messaging to achieve our goals Write for press, user, and creator audiences, and switch easily between them Work with cross-functional partners to clarify requirements and deliverables when there is ambiguity or discon

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox Studio is a world-class cloud IDE that facilitates instant synchronization between game developers using our flagship Team Create product. As a Principal Engineer with the Collaboration team, you will be reporting to the engineering manager, leading the architecture and design of workflows on Roblox Studio and our platform enabling Creators and AI agents to collaborate at scale by creating, sharing, and managing reusable content. The ideal candidate has C++ and game engine experience, enjoys solving complex software problems and has a passion for mentoring other engineers on the team. We believe that collaborative teams are the future of building one’s imagination on Roblox and you will be designing and building features which unlock that vision. Join us in our mission to make collaboration development in the metaverse performant, social and most of all fun! You Are: Experienced : you have at least 8+ years experience and you've worked on deep and challenging problems with large scale systems along with experience in C++ codebases. You hold a BS or MS in Computer Science, or have equivalent practical experience. Understands Scale: Building highly available and scalable systems

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. We are seeking a Sr. Director, Executive Search to design, scale, and lead our executive search function. In this strategic role, you will partner directly with C-suite executives and senior leadership to identify, engage, and hire top-tier executive talent. You will combine high-touch candidate engagement, data-driven sourcing strategies, and expert negotiation to drive critical leadership hires across the organization. You'll occupy the following roles: Strategic Consultant: Partner with executives to accelerate product roadmaps, unlock innovation, and expand market share by aligning talent acquisition directly with corporate strategy. Elite Headhunter: Lead executive searches with the discretion and taste of a top-tier boutique firm—securing our unfair share of exceptional, passive talent. Experience Architect: Curate a differentiated, candidate-first recruiting journey to instill immediate trust, increasing offer-acceptance rates and fortifying internal confidence in the talent engine. Nurturer: Establish and foster long-term relationships with world-class leaders to engage talent well before a need arises, transforming recruitment from a cost center into a competitive advantage.

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Software Engineer (Backend) on the Co-Experience team, you will work on high-visibility initiatives that define the future of age-appropriate communication. You will build and maintain the services behind a social ecosystem that keeps interactions safe, civil, and meaningful across diverse age groups. We are kind, highly collaborative, and draw on a mix of startup and large company backgrounds to iterate faster within Roblox. Our primary product is a platform-level Party System. As the heartbeat of social interaction on Roblox, this system enables users to coordinate, form groups, and stay connected as they navigate across servers and immersive experiences. We already have a strong foundation of chat, private gameplay, gameplay mechanics, and creator APIs. We need your expertise to strengthen the backend infrastructure underneath it, build out new features, and accelerate our path toward product-market fit. As we scale, your work will directly impact our global community and support the company's top-line growth. You Will: Collaborate within a cross-functional team that includes product, design, UXR, frontend and backend engineering. Take end-to-end ownership of projects. Drive

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences – all created by our global community of developers and creators. A key aspect of immersive experience is performance - less friction means players want to stay longer and come back for more. As the Engineering Manager for Consumer Apps - Performance, you will lead a team focused on making Roblox more performant, responsive, and resilient across all supported platforms - mobile, desktop, console. You'll drive research of performance optimization opportunities, and long-term strategy for regression defense and architecture improvements. Your work will directly influence company-level goals around monetization, engagement and retention. This role is based at Roblox HQ in San Mateo, CA (no remote option). You Will: Lead, mentor, and grow a high-performing engineering team. Support engineers, ranging from junior to senior, in their development. Foster a team culture of collaboration, innovation, and engineering excellence; while getting things done. Define and execute the product and technical strategy for performance improvements and re

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. WHY SAFETY? At Roblox, we strive to connect a billion people with optimism and civility, and the Safety organization’s mission is to become the leader in civil immersive online communities. We systematically detect, remove, and prevent problematic accounts, content and behavior, and we make Roblox accounts secure and free from compromise. We cover a broad area of the tech spectrum, including machine learning, classifiers for 3D models, experimentation, automation, detection workflows, and AI-powered text filters. Aligned and partnering with product teams, we use this toolbelt to discover new opportunities, influence and shape the product roadmap and prioritization, build safety products, and measure the impact on our community of users and developers. In doing so, we keep Roblox safe, civil, and inclusive, and we foster positive relationships between people around the world. WHY ALT DEFENSE? Safety and Civility is Roblox’s #1 priority. The Alt Defense pod is at the front lines of this mission, tasked with solving one of the most difficult adversarial problems on the platform: Alternate Account Detection and Prevention. When bad actors are removed from Roblox, they often attempt to return im

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. We're building the data foundation that makes advertising on Roblox possible. As a Senior Engineering Manager you'll lead a team of engineers building the systems that turn raw signal into trustworthy, privacy-safe, actionable data across five connected domains: core data infrastructure, identity, measurement, audience targeting, and feature engineering for ML. This is a hands-on leadership role at the center of our monetization strategy. Your team's work determines whether advertisers can reach the right audiences, prove positive ROI, and trust the numbers we report, all while upholding the privacy and safety standards our platform is known for. You'll set technical direction, grow a high-performing team, and partner closely with product, data science, privacy/legal, and the broader Ads organization. You Will Build and lead a team of high-caliber software engineers. You'll be responsible for hiring, performance management, career development, and fostering an inclusive, high-output team culture. Set and communicate a multi-quarter technical roadmap across core data, identity, measurement, targeting, and the ML feature platform, and make the prioritization and buy-vs-build calls that

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. What You’ll Do: As a Senior Software Engineer on the Sharing team, you will build the foundation that powers how millions of users capture, share, and discover content on Roblox Moments. You will work across the stack to deliver high-performance experiences, from client-side user flows to the backend systems that serve billions of contents each day. You will partner closely with product and other engineering teams to define architecture, improve reliability, and drive measurable impact on engagement and content growth. This role is ideal for engineers who thrive on building scalable, developer facing and user-facing products that blend technical depth with creative impact. You Will: Design and build engaging, high-performance content creation/sharing and consumption experiences across Roblox Moments Own projects end to end, from design and architecture to launch and iteration, driving measurable impact on user engagement and content quality. Collaborate with engineers across product, safety, and infrastructure teams to define best practices and align on scalable solutions. Identify gaps in performance, testing, and experimentation workflows, and lead improvements that make the team mo

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. We are looking for a strategic and analytical Revenue Operations Manager to join the Brands team at Roblox. In this role, you will build and own the RevOps function for our Brands advertising business, establishing the rhythm of business, forecasting infrastructure, and GTM operational backbone that enables our Sales and Ad Ops teams to scale. You will be both a systems thinker and a hands-on executor, translating data into executive-ready insights while driving alignment across Sales, Ad Ops, Product, and Finance. You Will: Revenue Planning & Forecasting Own pipeline and revenue forecasting for the Brands business, maintaining views of funnel health, pacing, and yield across ad products and verticals. Build and manage operational dashboards that surface where deals are progressing, stalling, or at risk. Define and maintain metric standards (e.g., pipeline stages, pacing benchmarks, utilization rates) to ensure consistent reporting across the team. Rhythm of Business (RoB) Design and run the Brands weekly business review (WBR), including pre-reads, pipeline and pacing commentary, and follow-up tracking. Produce executive-ready narratives that translate operational data into clear strate

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Consumer Apps Desktop team owns the Windows and macOS foundation behind every Roblox session on a PC or Mac: the window, the launch path, and the shell that holds everything together. You will own that foundation with us. We are dedicated to delivering superior performance, reliability, and user experience on Windows and Macs. As a Senior Software Engineer on the Desktop team, you'll be a driving technical force; you will lead complex client work end-to-end and raise the quality bar across our codebase. You will lead projects at that scale end-to-end, set the technical standard in a codebase millions of people depend on daily, and partner with product, design, and platform teams to ship work that is polished and fast at scale. You Will: Shape & improve the Windows and macOS experience that millions of players see every day. Own major Windows and MacOS initiatives end-to-end from ambiguous idea to shipped, measured, and iterated on. Rebuild the parts of the app every player touches: how it launches, how it renders, how it lives in the OS. Set the technical standard through code review, mentorship, and the code you write yourself. Make platform bets that pay off for engineering teams

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Tooling team at Roblox builds the shared tools, frameworks, and developer experiences that make data reliable, discoverable, governable, efficient, and easy to use. Our work spans data quality, lineage, metadata, ownership, observability, lifecycle management, optimization, and self-service workflows that support Data Engineering, Data Science, Experimentation, Machine Learning, and product teams across Roblox. We are looking for an Engineering Manager to lead a team building these highly leveraged capabilities. You will help define the roadmap, grow and develop engineers, establish durable engineering standards, and partner across the company to turn complex data-operability challenges into simple, scalable workflows. You will balance near-term customer impact with long-term platform foundations. Your team’s work will help users understand the health and cost of their data, discover the right datasets, respond to failures faster, meet quality and lifecycle standards, and safely improve the efficiency of the data platform. You Will Lead, coach, and grow a team of engineers through clear expectations, regular feedback, thoughtful hiring, and meaningful technical and career development. O

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Backend Engineer on the User Communities team, you’ll own the backend systems that power social engagement features (Announcements, Forums, Polls, Roles & Permissions systems) for millions of players and creators on Roblox. Your day-to-day will focus on building and scaling the infrastructure that makes both in-experience and on-platform communication and player engagement fast, safe, and reliable. That means driving architectural decisions, reasoning through trade-offs, influencing stakeholders, championing user-first safety standards, and defining developer-facing APIs so creators can build richer experiences. You'll work closely with frontend and backend engineers, product, design, and data scientists across teams, and you'll have real influence over our technical and product direction. If you're an experienced engineer who gets excited about large-scale distributed systems and wants to shape the way millions of people connect inside virtual worlds, we'd love to talk. You Will: Shape the backend engineering culture across the Communities team. Your influence extends beyond your immediate pod to improve how we build, review, and ship software across the entire org. Act as

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. WHY DATA SCIENCE & ANALYTICS? The Data Science & Analytics organization's mission is to increase our speed, frequency and acumen of making decisions at scale by instilling a data-influenced approach to building products. We cover a wide area of the data spectrum including analytical data engineering, product analytics, experimentation, causal inference, statistical modeling and machine learning. Aligned and partnering with product groups, we use this vast tool belt to discover new opportunities and unmet use cases, influence and shape the product roadmap and prioritization, build data products and measure the impact on our community of players and developers. WHY Consumer Apps? Roblox is used by tens of millions of people every day across a wide range of devices, including mobile, desktop, console, TV, and VR. The Consumer Apps team owns the app foundation that makes Roblox feel fast, fluid, and reliable for players and is dedicated to delivering superior performance, reliability, and user experience across all platforms Roblox supports. This team ensures a seamless and engaging user interface that facilitates intuitive interactions while enabling efficient, high-quality experiences