Product Complaints Analyst 2 in San Mateo

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As an Associate Product Designer (APD), your journey begins with a 21-month rotational program designed to give you hands-on experience across our platform, with supportive mentorship. You’ll tackle complex, real-world design challenges with cross-functional partners across engineering and product management, creating meaningful products and features that directly impact millions of users every day. Applications for this position will close on Friday, October 30th at 5 PM PST. You Will: Conduct user research and usability testing to deeply understand user needs, behaviors, and motivations. Apply learnings and best practices to design systems, prototyping tools, and accessibility to projects across our platform. Advocate for our community of players and creators, solving user challenges while maintaining a high bar for quality and consistency throughout the design process. Receive ongoing mentorship, feedback, and professional development opportunities for growth as a product designer. You Are: Pursuing or possessing an undergraduate/graduate degree in Design (i.e., UX/UI, Interaction, Motion, Graphics, Typography, Web, or Product) or a related field. Proficient in design and prototyping too

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox is looking for a Senior Director, Privacy, Product and Platform Security to lead the teams responsible for protecting the systems, products, services, and data that power the Roblox platform. This is an opportunity to define how security and privacy are engineered into one of the world’s largest and most ambitious platforms. You will work on problems that span product design, distributed systems, infrastructure, data, privacy, and emerging technology—helping protect the data and systems relied on by tens of millions of users and creators. You will bring Product Security, Platform Security, and Privacy Engineering together around a unified vision to protect the confidentiality, integrity, and availability of Roblox’s products, infrastructure, and data systems. The role will partner closely with Engineering, Infrastructure, Product, Legal, Privacy, Compliance, and other business leaders to make security and privacy durable properties of how Roblox designs, builds, deploys, and operates. Reporting to the Chief Information Security Officer, you will oversee a high-impact organization of security engineering leaders and senior individual contributors. You will operate as a peer to Infrast

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Who We Are: Shape the future of Roblox’s virtual economy. The Economy ML team is building the machine learning backbone that powers Roblox’s Marketplace, Developer Monetization, and Payments ecosystems. From intelligent pricing and personalized storefronts to dynamic layout optimization and avatar understanding, we’re reimagining how the Roblox economy drives user engagement, monetization, and creator success at scale. As a Senior Software Engineer (Data Systems), you will architect, build and deploy high-scale, reliable real-time and batch data systems for personalization, search and recommendation across various product surfaces in Marketplace, Developer Monetization and Payments. You will be involved in key data projects from architecting event taxonomies and logging interfaces to real-time feature serving across multiple search and recommendation surfaces. What You’ll Do Act as data engineer for Economy ML, setting standards for batch vs streaming feature pipelines, table design, observability, and documentation used across the Economy group. Work as a hands-on contributor on our data systems to power content recommendation, search and personalization across Economy product surfaces. Pa

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Who We Are: Shape the future of Roblox’s virtual economy. The Economy ML team is building the machine learning backbone that powers Roblox’s Marketplace, Developer Monetization, and Payments ecosystems. From intelligent pricing and personalized storefronts to dynamic layout optimization and avatar understanding, we’re reimagining how the Roblox economy drives user engagement, monetization, and creator success at scale. As a Principal Software Engineer (Data Systems) , you will architect, build and deploy high-scale, reliable real-time and batch data systems for personalization, search and recommendation across various product surfaces in Marketplace, Developer Monetization and Payments. You will be involved in key data projects from architecting event taxonomies and logging interfaces to real-time feature serving across multiple search and recommendation surfaces. What You’ll Do Act as data engineering lead for Economy ML, setting standards for batch vs streaming feature pipelines, table design, observability, and documentation used across the Economy group. Work as a hands-on contributor on our data systems to power content recommendation, search and personalization across Economy product

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox is building the future of human connection through play. As a Senior Growth Marketing Manager, you will play a critical role in scaling Roblox's global growth engine, helping millions of users discover, engage with, and return to Roblox. This role sits at the intersection of marketing, product, data science, and engineering. You will lead high-impact growth initiatives spanning user acquisition, lifecycle marketing, personalization, creator growth, and product-led growth. You will be responsible for identifying new growth opportunities, designing and executing experiments, influencing product strategy, and scaling programs that drive measurable business impact. This is a highly cross-functional role for someone who combines analytical rigor, strong growth instincts, operational excellence, and the ability to influence across teams. You will report to the Head of Growth Marketing. You will: Own and Scale Growth Programs Lead end-to-end growth initiatives across user acquisition, reactivation, paid influencer, and product-led growth programs. Manage and optimize multimillion-dollar marketing investments across ad platforms including but not limited to Google, YouTube, Meta, TikTo

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox is building the future of human connection through play. As a Senior Growth Marketing Manager, you will play a critical role in scaling Roblox's global growth engine, helping millions of users discover, engage with, and return to Roblox. This role sits at the intersection of marketing, product, data science, and engineering. You will lead high-impact growth initiatives spanning user acquisition, lifecycle marketing, personalization, creator growth, and product-led growth. You will be responsible for identifying new growth opportunities, designing and executing experiments, influencing product strategy, and scaling programs that drive measurable business impact. This is a highly cross-functional role for someone who combines analytical rigor, strong growth instincts, operational excellence, and the ability to influence across teams. You will report to Sr Manager, Growth Marketing. You will: Own and Scale Growth Programs Lead end-to-end growth initiatives across user acquisition, reactivation, paid influencer, and product-led growth programs. Manage and optimize multimillion-dollar marketing investments across ad platforms including but not limited to Google, YouTube, Meta, TikTok, App

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As an Economy Fraud engineer, you defend Roblox from all types of fraud, including theft, scams, money laundering, and payment fraud. Roblox is a high-growth, unique product environment. You will be developing anti-fraud and abuse solutions for web, mobile, and 3D environments. This high impact work and your innovation is critical for the well-being of our community and to the future of our company. We aim for our users to have peace of mind that their communities and transactions are protected. Our defenses also protect our company’s rapid expansion and safeguard billions in revenue. Roblox’s virtual marketplace handles over 4 million transactions a day, and enables our top developers to make millions of dollars a year. Our team’s challenges are not just regular day-to-day technical challenges. Fraud and abuse approaches need to shift over time, depending on the current behaviors of fraudsters. As an Economy Fraud engineer, you will be in a data-driven environment developing both classical and novel approaches to detect and prevent this bad behavior. You Have: 4+ years of professional experience working with scalable, distributed systems Strong experience in large-scale, data-driven

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Content Designer , you’ll be a key member of the Accounts design team, playing a critical role in building the systems that keep Roblox safe, civil, and inclusive for a global community. You’ll focus on creating platform-level designs that make all accounts on Roblox accessible, authentic, and protected. Roblox’s mission is to connect a billion people with optimism and civility. The Safety organization is at the heart of that mission, working to ensure everyone has seamless and secure access to accounts tied to their identity. We also work on building a world-class account access and management system, ensuring safe and fun family experiences, supporting compliance with global regulations, and providing a healthy, inclusive environment for users of all ages. You’ll collaborate closely with cross-functional teams across product, design, engineering, and research, shaping the platform's approach to trust and safety through thoughtful design. This is an opportunity to work at the systems level—defining how safety and account are embedded across Roblox and designing reusable frameworks that power our vision of civil immersive online communities. You will: Own and deliver UX content

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Foundation and Luau Platform team builds the shared platform that Roblox's user interface runs on. Our UI is written in Luau, Roblox's scripting language, using React-style frameworks. We own the core pieces that product teams across Roblox rely on: a component library used across Roblox's apps and tools, server-driven UI, the core app frame and navigation, and the frameworks and libraries underneath them. Our goal is to make that platform fast, consistent, and reliable for the engineers who build on it. As a Senior Software Engineer, you will help shape and build it, working across systems, platforms, and infrastructure. You Will Design and build the frameworks and APIs that Roblox's UI is built on, including layout and navigation systems, server-driven UI, and a shared component library Build and evolve the core systems beneath the UI, such as navigation, routing, state management, and data flow, so features load quickly and behave consistently Drive startup performance, transition smoothness, and layout stability across the client on phones, tablets, and desktop, using traces and telemetry to set measurable quality bars Roll out platform changes safely at scale, using feature flags,

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As Director, Law Enforcement & Critical Harms Operations, you’ll lead three key verticals within Roblox Safety Operations: Law Enforcement Operations: the operational backbone of Roblox’s law enforcement collaboration, responsible for the scaled review and processing of global law enforcement requests seeking the disclosure of Roblox account records. Critical Harms Investigations & Incident Management: the team responsible for comprehensively investigating, managing, and working across the company to mitigate Roblox’s highest-risk safety incidents. Critical Harms Product Support: the team responsible for collaborating with Product, Engineering, and other internal partners to combat critical platform harms, including via scaled operations responding to critical harms abuse reports and proactive reporting to law enforcement. The ideal candidate will be a versatile, self-driven, team-player who enjoys context-switching across high-profile initiatives, and has an exceptional safety operations track record. Through your work, you’ll become an expert in Roblox’s safety practices, advance our tooling and investigative capabilities, and work across a variety of teams to surface, analy

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Why Safety? At Roblox, we strive to connect a billion people with optimism and civility, and the Safety organization’s mission is to become the leader in civil immersive online communities. We systematically detect, remove, and prevent problematic content and behavior, and we make Roblox accounts secure and free from compromise. We cover a broad area of the tech spectrum, including machine learning, classifiers for 3D models, experimentation, automation, detection workflows, and AI-powered text filters. Aligned and partnering with product teams, we use this tool belt to discover new opportunities, influence and shape the product roadmap and prioritization, build safety products, and measure the impact on our community of users and developers. In doing so, we keep Roblox safe, civil, and inclusive, and we foster positive relationships between people around the world. Why Safety Foundation? Safety Foundation is the infrastructure backbone that powers safety across Roblox. Every piece of content reviewed, every moderation action taken, every safety workflow running anywhere on the platform flows through systems built by this team. We are the platform that other safety teams build on — and righ

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Technical Developer Connections Manager on the Developer Connections team, you’ll play a critical role in supporting and scaling Roblox’s creator ecosystem. You’ll act as a trusted technical partner to high-impact creators across strategic genres (RPG, FPS, Sports) , supporting their growth, technical execution, and long-term success on the platform. You’ll support priority escalations and collaborate closely with product and engineering teams during platform incidents, while also designing internal tools and automation to improve operational efficiency and support quality. With deep expertise in Roblox Studio, performance optimization, and live-operations troubleshooting, you’ll help creators build stable, high-performing experiences while strengthening long-term relationships across the platform. You will: Serve as a technical point of contact for creators, providing hands-on support, guidance, and best practices. Diagnose and resolve performance, stability, and scalability issues in live games and experiences. Own and manage high-priority creator escalations, including participation in an on-call rotation covering weekends and holidays (with flexible scheduling and compensatory time

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. ML Platform powers hundreds of use cases and billions of inferences per day across Discovery, Safety, Economy, and Creation. We build the primitives that let teams train, evaluate, deploy, and operate models quickly and safely—so a new ML idea can reach production in weeks or less. We’re looking for a Principal Platform Engineer who treats platform as a product : someone who can turn complex ML/AI infrastructure into clear, durable APIs, SDKs and easy-to-use CLIs/UIs that our internal developers love. This role blends product thinking, developer experience, backend engineering, and infrastructure at scale. Hands‑on ML experience is a plus; a track record of building internal platforms that developers love is a must. You Are Have 10+ years of professional experience and have a wealth of system design experience upon which to draw to build a scalable, reliable ML platform for all of Roblox. A Code Machine; you love not only to design and communicate ideas but also to actually ship product. You obsess about user feedback, and constantly drive towards getting platform features in customers hands. Proficient in API design and developer experience—gRPC/REST APIs, SDKs, CLIs, and simple UIs that d

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Software Engineer on Account Security, you will help protect Roblox users, creators, and the broader community from bad actors. We are an outcome oriented team that has the tremendous latitude to make changes across the Roblox technical stack to secure accounts. Past examples of work include work to model post-login suspicion, cryptographically bind user credentials to devices, malware detection, and work to detect and prevent asset laundering that typically is used to monetize ATOs. You'll join Roblox's Safety organization, whose mission is to become the leader in civil immersive online communities by detecting, removing, and preventing problematic accounts, content, and behavior, and by keeping accounts secure and free from compromise. The team draws on a broad tech spectrum, including machine learning, classifiers, experimentation, automation, and AI-powered filters, partnering with product teams to shape the roadmap, build safety products, and measure impact on our community of users and developers. You Will: Own the design, implementation and landing of features to prevent, detect and mitigate account takeovers. Collaborate cross-organizationally with partner teams in InfoSec, Eco

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Software Engineer on the ROS team, you'll help shape the future of how we run the enterprise. You'll build the products and data platform that map how Roblox works — who our people are, how our organization is structured, and what work is happening — through products like Work Tracker, People App, Builder Profiles, and Org Chart. With AI transforming the way we work, you'll help make this company data trusted and accessible to both employees and AI agents, helping Roblox operate at 10x efficiency. You Will Work across engineering, product, finance, people, and talent teams to innovate how we run the company, defining and refining requirements for high-impact internal products. Drive alignment across teams, shaping product requirements and ensuring everyone is working toward the same vision. Lead projects from end to end, ensuring they are well-planned, high-quality, and impactful. Work across a wide range of technologies, from frontend and backend to data pipelines and infrastructure, learning quickly to solve complex challenges. Uphold high engineering standards, building scalable, performant, and future-proof systems. Explore and apply AI to improve efficiency, embracing new tools an