Product Support Engineer Jobs

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Staff Software Engineer on the Core Automation team within Platform , you'll architect and build the Agentic AI systems that are reimagining how Coinbase delivers customer support and manages compliance at scale. This team is focused on automating high-volume operational processes with AI, then building the primitives and orchestration platform that let every domain at Coinbase leverage those capabilities. You'll own the technical vision for production AI systems that directly improve customer experience, strengthen compliance posture, and drive outsized efficiency gains. What you'll do: Own the design and implementation of Agentic AI systems powering Coinbase's customer support and compliance automation Architect a reusable platform of primitives, orchestration tools, and interfaces that enable other teams to adopt Agentic AI for their domains Drive cross-functional alignment with product, compliance, and operations stakeholders to translate business needs into scalable technical solutions Lead technical strategy for getting LLM-based applications from prototype to production, including grounding, hallucination reduction, and reliability at scale Mentor engineers across the team on system design, coding standards, and AI/ML best practices Required Skills and Experience: 12+ years of backend software engineering experience, with deep proficiency in Golang

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Software Engineer on the Compute Platform team within the Platform group, you'll own the primary compute orchestration infrastructure that every service at Coinbase runs on. Built largely on CNCF technologies including Kubernetes and Istio, this platform underpins the scalability, reliability, and efficiency of our entire product suite. You'll design and ship tooling, automation, and net-new capabilities that make it easy for hundreds of engineers to deploy and operate critical services, while partnering closely with Security, Reliability, and Observability teams to raise the bar across the stack. What you'll do: Own the design, build, and operation of Kubernetes cluster management tooling and automation that keeps our compute platform reliable and self-healing at scale. Build developer-facing tooling and workflows that improve how engineers across Coinbase interact with Kubernetes, with a heavy emphasis on integrating AI-driven processes and support. Deliver net-new compute capabilities for service owners, such as one-off jobs, cron scheduling, deployment strategies, EFS support, and automated right-sizing. Drive operational excellence by automating toil, reducing on-call burden, and continuously improving platform observability and incident response. Partner with Security, Reliability, and Observability teams to ensure the compute platform meets C

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Staff Software Engineer, Backend (Platform - Identity IDV) We're hiring a Staff Software Engineer to own the multi-year technical vision and architecture for Coinbase's identity verification platform within Platform . This platform powers the decision engine, vendor orchestration, and infrastructure that determines whether an identity is genuine at global scale - processing approximately 700K verifications per month across Retail, Prime, and Institutional business lines. You'll define the identity trust layer that every Coinbase product will be built on, leading a three-year arc from platform consolidation through vendor-agnostic orchestration to self-serve scalability for the next billion users. What you'll do: Own end-to-end architecture and technical direction for Coinbase's IDV platform - the decision engine, vendor orchestration layer, and verification infrastructure that all business lines depend on. Lead platform consolidation by migrating all IDV onto a single decision-engine-driven platform, retiring 100+ legacy rules and fragmented paths, and eliminating single-vendor points of failure. Design and build vendor-agnostic orchestration with automated, real-time routing and failover that selects the optimal vendor per request and dynamically balances fraud prevention (FAR) against user access (FRR/SCR). Scale the platform to support every new product, re

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We're hiring an Analytics Engineer to join the GFCO Analytics Engineering team and build the data foundations that power customer experience and compliance operations at Coinbase. You'll own end-to-end data pipelines, develop trusted metrics, and enable CX stakeholders to make faster, better decisions with clean, reliable data. This is a high-impact role where you'll directly influence how we serve and protect our customers while scaling our analytics capabilities. What you'll do: Own the design, build, and maintenance of data models and pipelines that support CX operations, compliance reporting, and customer insights, ensuring data is accurate, timely, and well-documented. Partner with CX Operations, Compliance, and Product teams to translate business needs into data requirements and deliver self-serve analytics solutions that reduce manual effort. Build and maintain dashboards, metrics, and reporting tools that give CX leaders visibility into performance, customer trends, and compliance health. Drive data quality and governance within the CX data domain by implementing testing, monitoring, and documentation standards that ensure stakeholder trust in the data. Identify opportunities to automate recurring data workflows and reporting processes, shifting the team from reactive requests toward scalable, self-serve solutions. Collaborate with broader Data Engineering an

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft connects people to transportation to change the way we live and get around our communities. We are a world leader in micromobility: providing the complete system that powers BIXI (in Montreal greater area), Quebec city (ÀVélo), and we operate bikeshare in New York (Citi Bike), Chicago (Divvy), San Francisco (Bay Wheels), Portland (Biketown), Boston (BlueBikes), and DC (Capital Bikeshare). Our hardware and software is used in over 45 markets internationally to power bike and scooter systems. We are looking for an entrepreneurial and passionate Product Manager to join our Montreal or Longueuil office to grow our international Enterprise business. As the Product Manager for Enterprise Software, you will drive the development of new features on LUS’s full-stack micromobility platform. You will work on designing, implementing, and delivering features with a cross-functional software team, in close collaboration with other teams across LUS including hardware and software. You will collaborate with our commercial team to understand future opportunities, and ensure we have the right product line up for meeting our growth objectives. To support our broad existing customer base you will thrive at triaging & prioritizing customer requests by proposing the most scalable and reusable solutions. This is an opportunity for international impact, working on a fast-developing, city-transforming product with substantial corporate momentum and support. In this role, you will bring creative, strategic, and analytical skills to drive forward a best in class product. Product management at Lyft leads the integration of engineering, data science, and design to achieve the company’s vision for reinventing transportation. The ideal candidate can navigate complex technical topics, strategic problem solving,

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Marketplace teams are at the heart of our products and decision-making, owning everything from rider pricing to driver earnings, incentives, and efficient matching. We’re looking for passionate, driven engineers to build systems that empower our riders and drivers to have the best transportation experience possible through prediction, adaptivity, and personalization. We’re looking for someone who is excited about working in a fast-paced, innovative, and impactful environment to create reliable solutions to distributed computing, ML, and data problems. The Pricing team is a centerpiece of Lyft’s Marketplace org, determining prices for all rideshare products and supporting new initiatives. We work with Product & Science to solve and implement complex pricing requirements, balancing the needs of riders, drivers, and the business goals. As an owner of one of the most critical flows in the company, you will work on a wide array of challenges such as latency-sensitive concurrency problems, large scale distributed systems, and experimentation. If you’re interested in playing a large part in demand / supply management and improving the Lyft customer experience, this could be a great fit for you. Responsibilities: Help define the roadmap and architecture based on technology and business needs Unblock, support, effectively communicate, and obtain buy-in across teams to achieve results Lead projects of multiple people from idea to positive execution Write clear, scalable and clear design documentation Write well-crafted, well-tested, readable, maintainable code Utilize your expertise in Python, Golang, AWS to deliver robust and scalable solutions Participate in code reviews to ensure code quality and distribute knowledge Proactively participate in resolving ongoing incidents Share your kno

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Safety and Customer Care (SCC) team at Lyft manages over 1.7 million monthly human and AI interactions and serves as Lyft's primary direct touchpoint with riders and drivers. We handle critical infrastructure that powers both human associates and AI agents to make riders and drivers feel safe and comfortable while riding or driving with Lyft, transforming every support interaction into a moment of genuine connection. As a Data Engineer on the SCC team, you will have ownership over the data modeling and pipelines that power SCC’s Associate and AI Agent Platform . Your efforts will be critical to the reliability of our pipelines, execution of third party data integrations, accurate reporting of agents performance, and efficiency improvements that can save millions of dollars / year. You will work cross-functionally to bridge Lyft's business goals with data engineering. Your efforts will allow access to business and user behavior insights, using huge amounts of Lyft data to fuel several teams such as Analytics, Data Science, Engineering, and many others. Responsibilities: Owner of the core data pipeline, responsible for scaling up data processing flow to meet the rapid data growth at Lyft Evolve data model and data schema based on business and engineering needs Implement systems tracking data quality and consistency Develop tools supporting self-service data pipeline management (ETL) SQL and MapReduce job tuning to improve data processing performance Write well-crafted, well-tested, readable, maintainable code Participate in code reviews to ensure code quality and distribute knowledge Collaborate cross-functionally with product, engineering, data science, and marketing teams to understand business problems and align on prioritization and solutions Experience: Bachelor's degree in Compute

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. As a Staff Android Engineer, on the Rider App group in the Rider org, you will work on one of Lyft’s most critical Rider flows. The Rider App group is responsible not only for the critical flows in the app but also the app platform and quality. We build and iterate on rider facing products that not only ensure a seamless experience for our riders, but also aim to build and deepen Rider-Lyft relationships. As an experienced app developer you will be solving complex problems, delivering significant impact and ensuring excellence for the Rider Android team. This means excellent development practices, scalable and reliable code architecture, and safe, rapid releases. You will not only influence the architecture, platform, processes but also influence the culture and coach, guide engineers across the group. Responsibilities: Work across our product teams to design, build, and release exciting features and products in the Lyft Rider application, used by millions of people every day Define long term roadmap and architecture based on technology and our needs Oversee major changes to our Android architecture Work with Product Managers, Designers, and other Engineers to deliver best in class user experience and collaborate closely with local and global colleagues Continuously discover, evaluate and implement new technologies to maximize developer efficiency Mentor and support other developers on your team with code reviews, design feedback, and advice and guidance Solve complex real-time data transfer and synchronization issues Implement pixel perfect designs with advanced interactions, which are a joy to use Experience: 6+ years of experience as an Android developer Experience with leading a technical team is a bonus Advanced knowledge of Java and Kotlin Familiarity with RxJav

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft AV brings the autonomous future to life by matching our community of riders with self-driving vehicles to meet their transportation needs today. The program is powered by a technical team innovating to build new features, experiment, and evolve approaches for emerging business needs. At the same time, we prioritize production quality because our customers put their trust in us for safety and reliability. As a Software Engineer for Autonomous Vehicles, you’ll be responsible for executing integrations with partners, making tradeoffs between technical investments and product work, and collaborating with other engineers on system design. You will help shape the product direction by developing a deep understanding of the customer and working closely with cross-functional partners from Product, Design, Science, and Operations. You will work with a group of talented engineers and help the team to deliver significant business impact while being open to change through constant experimentation in an ambiguous emerging product. If you enjoy collaborating with technical and nontechnical partners in a fast-moving space with real-world impact, this is the role for you. Responsibilities: Help establish roadmap and architecture based on technology and understanding of customer needs Write well-crafted, well-tested, readable, maintainable code Participate in code reviews to ensure code quality and distribute knowledge Share your knowledge by giving brown bags, tech talks, and promoting appropriate tech and engineering best practices Can help lead large projects from idea to positive execution Unblock, support and communicate with internal partners to achieve results Experience: BS/MS or equivalent in Computer Engineering, Computer Science, or related field or relevant work experience Experience in distributed sy

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. NOTE: NO VISA SUPPORT The Community You Will Join: The Global Markets engineering team is focusing on evolving our guest and host experience for global markets through new product initiatives to accelerate international growth. Expanding in under-penetrated global markets is a key pillar of our company's growth strategy. To achieve this, we want to innovate in every sense of the word and adapt our product to every corner of the globe. We want every user in each of our 220+ countries and regions to feel right at home. We are a remote team based in different cities in China, and we meet up in person regularly to collaborate, connect and celebrate. The Difference You Will Make: As a senior iOS engineer on the mobile team, you will tackle the unique technical challenges of building for global markets — locale-aware UI, market-specific features and integrations, and performance optimization across diverse conditions. You will work on projects spanning the full product surface, from signup/login, search, PDP, checkout, and reviews to foundational components like maps, networking and logging. You

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Payments is key for any healthy marketplace, and is just as central to our product at Airbnb. The Payments organization at Airbnb is responsible for everything related to settling money in Airbnb’s global marketplace and makes the Payment experience as delightful, magical, intuitive, and easy as possible. At the Payments team, our goal is to build and operate scalable systems that power payments ecosystems, host/guest protections as well as community partner experiences applying core engineering principles that leverage both time-tested and cutting edge technology. The Difference You Will Make: As a Senior Staff Engineering for Payments, you will provide overarching guardrails on evolution of the architecture with special focus on Community Partner experiences, catering evolving business needs and coaching other engineers on the team. You will envision and design decision support systems, knowledge management systems as well as workflow orchestration systems that can harness various AI advancements. You will define and drive the architecture strategy, work on cross-functional teams to align on organizational initiatives, set standards and help in governance. You will be a player-coach; in that you will be hands-on when a situation arises (player mode) and hands-off where there is opportunity for other engineers to grow and gain experience (coach mode). A Typical Day: As a Senior Staff Software Engineer, Payments you will: Collaborate with other senior leaders to define and drive long-term technical strategy and architecture that enables the company’s future vision. Estab

Who we are Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet. Stripe Apps connect Stripe with the tools businesses already use, bringing relevant data and workflows into the Stripe Dashboard and third-party systems. The Strategic Apps team owns a portfolio of integrations with enterprise systems that are critical to our users’ workflows—from quote-to-cash and support to reporting. We help users embed Stripe more deeply into the way they run their businesses. What you’ll do We’re looking for a Staff Product Manager to set the strategy and lead execution for Strategic Apps. You will own a portfolio of existing and new integrations, including those with systems such as Salesforce, and determine where Stripe should invest based on user needs, Stripe’s product and industry priorities, and market signals. You will work across Stripe and directly with external partners to deliver reliable, high-quality integrations that drive adoption and business outcomes. Own the vision, product strategy, roadmap, and success metrics for a portfolio of strategic apps, making and communicating clear trade-offs amid significant ambiguity. Identify, prioritize, and validate the highest-value user problems and integration opportunities through direct user research, ecosystem analysis, and quantitative evidence. Lead cross-functional teams across Engineering, Design, Data Science, Finance, Sales, User Support, Marketing, Partner Management, and other product teams to deliver and evolve integrations end to end. Par

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team We are experts in business data, building the canonical data foundation that powers decision-making across Finance & Strategy, Business Data Science, GTM, and Marketing. We engineer scalable and efficient data pipelines and provide curated data products that give Stripe's teams a consistent, accurate, and fresh view of the business—from the top to the bottom of the funnel. We work side by side with partner teams—AI, Data Science, and Business Systems—to deliver high-quality data assets that power growth motions, product performance tracking, and go-to-market metrics reporting. We invest in data quality, data engineering automation, and operational excellence to minimize issues and maintain the trust our customers place in the products we build. What you’ll do We're looking for a person who could contribute to the team by solving high-impact, cutting-edge data problems. The ideal candidate will be someone that has built data pipelines for large scale volume, is deeply knowledgeable of key tools including Airflow/Spark/Kafka/Flink, is empathetic, excels at building strong relationships, and collaborates effectively with other Stripe teams to understand their use cases and unlock new capabilities. Responsibilities Lead the technical outcomes for a team of ambitious, talented engineers, providing mentorship, guidance, and support to ensure their success Partner with our recruiting team to attract and hire top talent Deliver cutting-edge data

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Data Quality and Governance owns the infrastructure that makes Stripe's data trustworthy and findable - the Data Catalog, the Knowledge Graph Service, dataset tiering and governance standards, lineage tracking, and the quality scoring system (DQPD) that every engineering team reports against. They're the team that defines what "good data" means at Stripe and then builds the enforcement and measurement tools to drive adoption across the company. What you’ll do Responsibilities Lead the technical outcomes for a team of ambitious, talented engineers, providing mentorship, guidance, and support to ensure their success Build and operate large-scale data discovery, metadata, or catalog platform Develop strong subject matter expertise and manage the SLAs of data pipelines and full stack web applications that support critical stakeholders Collaborate with product managers and peers across the company to create/improve canonical datasets and data warehouses, use golden paths, and ensure Stripes and customers are using trustworthy data Leverage AI/LLM and Agents at scale to produce and analyze high-quality data on ambiguous problems Have the opportunity to drive the execution of key data initiatives for Stripe, overseeing the entire development lifecycle from planning to delivery while maintaining high standards of quality and timely completion Foster a collaborative and inclusive work environment, promoting innovation, knowledge sharing, and continuo

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Risk Detection is focused on providing a delightful experience for our merchants and minimizing friction, while ensuring the safety of our users in the financial ecosystem. Whenever the Risk team takes action on an account, we work to notify Merchants and provide clear status on what’s happening, enable guided workflows for resolving their issues, and redefine our overall Risk processes to make them as smooth as possible for good merchants. What you’ll do We’re looking for an engineering leader to lead and grow a strong team of engineers, build relationships with customers internally and externally, and champion our vision of making Stripe’s risk management a feature that attracts and retains merchants, and becomes a product differentiator. This is an exciting opportunity to partner with teams across Stripe to build the best merchant experience, and contribute directly to Stripe’s growth. Responsibilities Support the team in delivering a high level of technical quality and impact via APIs, user-facing experiences, services, and systems Recruit, hire, scale, and develop an amazing team of engineers Executing cross-functionally with leadership, product teams, infra teams & risk strategists Be actively involved in strategic direction and platform decisions that impact all of Stripe and Stripe customers Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you