Product Support Specialist Jobs

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! We are growing our engineering team at Trustpilot and are looking to welcome a Software Engineer I into the Trust Tech department! You will join a cross-functional team with full ownership of our products and codebase, where you will take part in every step of the development process, from ideation to maintenance. This is a place where you can grow as an individual, learn from senior mentors, and have a real influence on the direction of our projects. About the team: You will be joining a brand new team being built within the Trust Tech department, focusing specifically on businesses. The team is responsible for building and maintaining automated systems that enforce Trustpilot’s terms of use for businesses. This includes developing systems for automatic detection, enforcement of misuse, and internal investigation tools. This work is vital to maintaining Trust and Transparency on the platform. To achieve this, we collaborate closely with Data Scientists, Data Ops, and ML Ops to build sophisticated automated architectures that integrate detection models and robustly scale our misuse enforcement. What you’ll be doing: Work in a cross-functional “full ownership” team alongside Product, Design, and Data Science. Implement and release new features with a focus on backend stability and scalability. Help build solutions to handle high-volume data processing for fraud detection. Maintain and improve the internal tooling frontends (React) used for investigations. Troubleshoot existing software, squash bugs, and learn how to optimize database performance. Participate in technical discussions and learn best practices for Infrastructure a

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Account Development Representative will be responsible for uncovering business needs for Corporate, Enterprise and Strategic Accounts to build a pipeline for the sales organization. The ADR will collaborate with marketing, sales enablement, and management to create campaigns and prospect to develop to the point of handoff for Sales. An implicit responsibility of the ADR is to conduct business dealings with prospects in a way that creates a superior customer/prospect experience to set the stage for future product sales for Postman. Some of the things you’ll be doing include… Work with the Account Development Manager and cross-functional teams to create strategic targets to identify and generate new and expansion business opportunities Meet or exceed strategic goals and committed targets by engaging with qualified leads and enabling the next step in the sales cycle With consultative engagement, you will qualify opportunities by understanding business challenges while also educating them on the value of our product Complete detailed research within targeted accounts to identify key contacts and critical account inform

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Observe by Snowflake is a high-growth SaaS observability platform built on the Snowflake AI Data Cloud, enabling businesses to troubleshoot modern distributed applications 10x faster. Now, as a core part of Snowflake, we’ve reached a major milestone in the evolution of the Snowflake platform. By bringing AI-powered observability directly into the Snowflake ecosystem, we’ve created the first truly unified platform for telemetry and business data. As a Senior Solutions Engineer for Observe, you will play a critical, highly-visible, role within our organization, serving as the primary technical resource for our Sales team. You will be responsible for driving the technical closure of sales opportunities by demonstrating the value of Observe to prospective customers. This role requires a blend of deep technical knowledge, strong presentation skills, and a customer-focused approach. KEY RESPONSIBILITIES: Technical Discovery and Presentation: Conduct in-depth technical discovery sessions with prospects to understand their current environment, challenges, and specific observability requirements. Tailor and deliver compelling product demonstrations and technical presentations that showcase how our solution addresses their needs. Proof of Concepts (POCs): Design, scope, and manage te

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! We are growing our engineering team at Trustpilot and are looking to welcome a Software Engineer I into the Trust Tech department! You will join a cross-functional team with full ownership of our products and codebase, where you will take part in every step of the development process, from ideation to maintenance. This is a place where you can grow as an individual, learn from senior mentors, and have a real influence on the direction of our projects. About the team: You will be joining a brand new team being built within the Trust Tech department, focusing specifically on businesses. The team is responsible for building and maintaining automated systems that enforce Trustpilot’s terms of use for businesses. This includes developing systems for automatic detection, enforcement of misuse, and internal investigation tools. This work is vital to maintaining Trust and Transparency on the platform. To achieve this, we collaborate closely with Data Scientists, Data Ops, and ML Ops to build sophisticated automated architectures that integrate detection models and robustly scale our misuse enforcement. What you’ll be doing: Work in a cross-functional “full ownership” team alongside Product, Design, and Data Science. Implement and release new features with a focus on backend stability and scalability. Help build solutions to handle high-volume data processing for fraud detection. Maintain and improve the internal tooling frontends (React) used for investigations. Troubleshoot existing software, squash bugs, and learn how to optimize database performance. Participate in technical discussions and learn best practices for Infrastructure a

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. Research at Stripe Stripe’s mission is to increase the GDP of the internet and expand economic access globally. We design tools and infrastructure to help our users start, run, and scale an online business from anywhere in the world. We believe there are too many barriers to doing business on the internet and that opportunities are not equally distributed around the world. We also believe that building and growing a business online is a problem rooted in code, language, and design, not finance. That’s where you come in. We’re looking for an experienced UX Research Manager to join our growing UX Research team and help build, coach, and mentor a growing and highly skilled group of researchers. About UX research and the role The UX Research team is part of Stripe’s Design team. It works across brand and product initiatives to deliver products and experiences that meet user needs. Since Stripe’s main audience is people who build products, we take pride in creating user-friendly, user-focused experiences. In addition to conducting primary research, we enable other Stripes, including engineers, product managers, designers, and operations teams, to learn and apply research skills to global problems. You will help shape research as a core competency across Stripe and define how we put users first in our research. What you’ll do As a UX Research Manager, you will use your people-management and research expertise to lead a team of researchers that collaborates w

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. As the Director of Engineering at Smartsheet India, you will build capabilities to empower the world's largest companies to transform their approach to work. You will guide teams that own the grid ecosystem - defining how data linking, synchronization, and grid infrastructure evolve as a cohesive platform. You will ensure architectural decisions are coherent and avoid fragmentation. You will be willing to challenge technical choices. Platform Reliability & Operational Excellence: You will be accountable for the availability and performance of foundational services that other teams depend on. Drive a high bar for on-call health, incident response, and SLA/SLO definition across all the services. You will manage cross-pillar/cross-domain dependencies, negotiate API contracts, and prevent the grid ecosystem from becoming a delivery bottleneck. You will balance the needs of user-facing product features with infrastructural stability and operational health. You will ensure career growth paths are clear for engineers across that spectrum, and develop a strong sense of customer centricity and pillar identity for your teams. You will be comfortable accepting responsibility for impact, service availability, and the effectiveness of your teams. You will be comfortable being at the forefront of AI adoption for delivery and operations, leaning in and helping the team leverage AI for optimum delivery in their ways of working. You are passionate about continuous improvement and have built learning organizations that keep up w

About the role Join us as a Commercial Growth Account Executive! In this role, you'll manage the complete sales process and drive revenue growth in your assigned region of current customers. We're looking for a dedicated and motivated individual with a sales strategy and a go-getter attitude. Hard work, enthusiasm, and initiative are highly valued. MongoDB’s Sales Culture MongoDB is always developing and innovating — not only in our technology but also in our sales go-to-market strategy. Our sales leadership is committed to building the best salesforce in technology. This means, inspiring and enabling success for everyone on the team. We equip you to be successful and close deals, and we want your feedback and input on how we can continue to “ Think Big and Go Far .” As a crucial part of the Sales team at MongoDB, you will have access to a lucrative market and learn how to sell from some of the most successful sales leaders in the software industry. What you will be doing Manage a book of business of several million dollars, responsible for growth and retention of high value accounts Proactively, identify, qualify, and close a sales pipeline Strategically prospect into CTOs, Engineering/IT Leaders, & developers Become a product expert and understand all components of MongoDB Manage your time efficiently Build strong and effective relationships, resulting in growth opportunities Partner with our Solution Architects and work closely with the Professional Services team to achieve customer satisfaction Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs What you bring to the table 2+ years of field experience in quota-carrying experience in a fast-paced and competitive market. Demonstrated ability to open new accounts and generate qualified pipeline A proven track record of overachievement and hitting sales targets Ability to articulate the

MongoDB is looking for a highly accomplished, results-oriented individual with exceptional energy, intellectual curiosity, and entrepreneurial initiative to significantly expand our presence within the startup ecosystem. This AI Natives EAE role is critical for proactively identifying and cultivating strategic, net-new relationships with high-potential startup founders and executive decision-makers, while concurrently forging deep, impactful partnerships across the AI landscape, and expertly guiding complex sales cycles within an assigned territory. This role is deeply connected to MongoDB’s vision to become the Data Platform for AI, and you’ll be at the forefront of that mission. You will be focused on winning the fastest-growing organizations in the world’s most concentrated AI hub. We are looking to speak to candidates who are based in Amsterdam, Stockholm or Copenhagen for our hybrid working model. What you will be doing Serve as a pivotal leader within MongoDB GTM, working cross-functionally with Marketing and Product Leadership directly influencing and driving MongoDB’s market penetration within the VC and startup ecosystem Architect and execute highly sophisticated, data-driven go-to-market strategies for the assigned AI Native territory, identifying key market segments and opportunities for exponential growth Drive executive-level engagement and influence within the startup community, with a particular focus on C-suite technical decision makers, visionary founders, and strategic investors Cultivate and maintain profound, long-term relationships with founders, VCs, key developers, and technical architects to (1) secure net-new logos within the startup ecosystem, (2) identify, establish, and mature strategic product and go-to-market partnerships, and (3) consistently exceed top-line revenue targets Develop and evangelize a comprehensive, expert-level understanding of MongoDB products, the competitive landscape, and partner technologies, positioning MongoDB as

About Ema Ema is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production — we ship real systems that run real business processes at scale. About the Role Ema sells through two motions that behave very differently, and today they share one pipeline, one CRM, and one forecast. Direct enterprise — field Account Executives landing Fortune 2000 logos at $250K+ initial contract value and expanding past $500K, into buying committees that include IT, security, data governance, and procurement. Partner-led — global systems integrators and ISVs, including Teleperformance, PwC, Wipro, NTT Data, Hitachi, KPMG, Atos, ADP, Microsoft, and Google, who deploy Ema's Frontier Apps to their own clients. In some cases the partner embeds Ema inside their own product and owns the end-client relationship entirely. Those two motions require different definitions, different attribution rules, and different quota treatment. Building that distinction — and the systems, reporting, and compensation logic that sit on top of it — is the core of this role. This is the first dedicated Revenue Operations hire supporting the US go-to-market organization. You will be building the function, not maintaining one. What You Will Own Forecasting and pipeline management Own the weekly forecast process and cadence across direct and partner motions, and report fo

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We’re hiring talented Senior Software Engineers for the Snowflake Dynamic Tables team in Berlin, Germany. Join us to build the next generation data platform that enables customers to transform data with declarative SQL while maintaining control over cost, latency, and throughput. We are looking for strong engineers who are enthusiastic about building new cutting-edge technologies, who look forward to tackling complex database problems and pick up and understand deep technical areas quickly. AS A SENIOR SOFTWARE ENGINEER AT SNOWFLAKE YOU WILL: Work with a talented and collaborative team of engineers and Product Managers in our globally distributed team to define the capabilities and technical designs for Dynamic Tables Interact with customers to understand their needs, and synthesize those into product and technical roadmaps Have responsibility and authority for driving new capabilities and performance improvements from inception to landing Build highly reliable and performant software that holds up under the reliability and scale demands of the largest enterprise customers Analyze and solve performance, correctness, and fault-tolerance challenges at scale Ensure operational readiness of the services and meet the commitments to our customers regarding reliability, availabili

MongoDB is launching an EMEA AI Natives team to win high-potential, fast-growing AI-native companies and accelerate new-logo acquisition. We are seeking a Regional Director, AI Native to build and lead an initial team of five Acquisition reps covering a number of regions across EMEA. Reporting to EMEA Sales Leadership, you will own the team’s strategy, hiring, development, execution, and results. You will drive new-logo acquisition and NARR while establishing a repeatable sales motion for the AI-native segment. We are looking to speak to candidates who are based in London for our hybrid working model. What you will do Recruit, onboard, coach, and develop a high-performing AI Native acquisition team Define territory plans, account priorities, pipeline goals, and operating rhythms across EMEA Build a data-driven go-to-market strategy for high-potential, well-funded AI-native companie. Engage founders, investors, C-suite leaders, engineering executives, and technical decision-makers Coach the team through complex, multi-stakeholder sales cycles and negotiations Lead strategic opportunities and help the team win net-new logos Own performance against new-logo, NARR, pipeline, and forecast objectives Drive adoption of MongoDB’s sales methodology, including MEDDIC Partner with Marketing, Product, Solution Architecture, Customer Success, Partners, and Sales Operations Provide market feedback to shape MongoDB’s AI Native strategy and scale the pilot What you bring 2 years of experience managing a quota-carrying sales team or 3+ years of experience as a quota-carrying enterprise sales representative A strong record of overachievement and winning net-new logos Experience building a new market, segment, territory, or sales motion Success selling complex technology to executive and technical stakeholders Understanding of cloud, databases, software development, and emerging AI technologies Ability to translate technical concepts into clear business value Strong coaching, fo

MongoDB is looking for a highly accomplished, results-oriented individual with exceptional energy, intellectual curiosity, and entrepreneurial initiative to significantly expand our presence within the startup ecosystem. This AI Natives EAE role is critical for proactively identifying and cultivating strategic, net-new relationships with high-potential startup founders and executive decision-makers, while concurrently forging deep, impactful partnerships across the AI landscape, and expertly guiding complex sales cycles within an assigned territory. This role is deeply connected to MongoDB’s vision to become the Data Platform for AI, and you’ll be at the forefront of that mission. You will be focused on winning the fastest-growing organizations in the world’s most concentrated AI hub. We are looking to speak to candidates who are based in Zurich, Berlin, Munich and Frankfurt for our hybrid working model. What you will be doing Serve as a pivotal leader within MongoDB GTM, working cross-functionally with Marketing and Product Leadership directly influencing and driving MongoDB’s market penetration within the VC and startup ecosystem Architect and execute highly sophisticated, data-driven go-to-market strategies for the assigned AI Native territory, identifying key market segments and opportunities for exponential growth Drive executive-level engagement and influence within the startup community, with a particular focus on C-suite technical decision makers, visionary founders, and strategic investors Cultivate and maintain profound, long-term relationships with founders, VCs, key developers, and technical architects to (1) secure net-new logos within the startup ecosystem, (2) identify, establish, and mature strategic product and go-to-market partnerships, and (3) consistently exceed top-line revenue targets Develop and evangelize a comprehensive, expert-level understanding of MongoDB products, the competitive landscape, and partner technologies, positioning MongoDB a

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role- ● Good command of using AI tools to enhance operational efficiency and campaign workflows. ● 2+ years of hands-on experience in Growth Operations in a consumer tech or fintech environment. ● Strong hands-on experience with CleverTap — campaign execution, user segmentation, and growth dashboards. ● Proven ability to collaborate with cross-functional teams — CLM, Marketing, Growth, and Design. ● Strong ownership mindset — takes accountability for outcomes and drives results with minimal hand-holding. ● Strong analytical thinking, problem-solving, and experimentation approach with clear communication skills. Why join us: Work with a high-performing and passionate product, design, and engineering team. Shape the future of credit for millions of users. Build at scale in one of India’s most dynamic and regulated spaces. Flexible and inclusive work environment with fast decision-making and ownership. Compensation: If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 25 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

About the Team OpenAI didn’t begin as a traditional company. It began as an idea: that artificial intelligence could be developed in a way that benefits everyone. As a creative team, our role is to help make sure the work behind that idea is understood, as it leaves the lab and meets the world. This company works at the frontier of intelligence. Like any frontier, it’s unfinished, constantly shifting, and still being explored. Our job is to stay close to that uncertainty and help shape how this story gets told, in a way that feels grounded and human. We do this through campaigns, launches, films, brand systems, and work that doesn’t fit neatly into any of those categories yet. This team is for people who want to help shape something from the beginning. About the Role We are seeking a Web Producer to own the execution and delivery of web projects across OpenAI.com . You’ll drive work from intake through launch, translating briefs into clear production plans, coordinating cross-functional inputs, managing timelines and dependencies, and ensuring every experience is accurate, polished, and delivered on time. You’ll partner closely with Marketing, Growth, Product, Design, Communications, and Engineering to operationalize web work in a fast-moving environment. This is a hands-on production role: you’ll build pages while owning the details, quality, communication, and follow-through that make launches run smoothly. This role is based in San Francisco. The role requires a hybrid schedule, with employees in the office Monday through Wednesday. In this role, you will: Own web projects from intake through launch, translating requests and creative briefs into structured production plans, managing timelines, dependencies, and handoffs, and proactively surfacing risks. Build and update pages using existing components, templates, and design systems; implement content, layouts, imagery, assets, and metadata accurately across single-page updates and multi-page launches. Partner wit

About the Role OpenAI’s Applications organization spans rapidly growing Consumer, Enterprise, Developer, and Hardware businesses. As we scale across EMEA, APAC, and LATAM, we’re building the financial and operating model that will help our regional teams make faster, better decisions. We are hiring a senior Strategic Finance partner to help shape that work. You’ll serve as a trusted advisor to regional GMs, connecting market strategy with business performance and guiding where and how we invest. By bringing together insights across growth, revenue, OpEx, headcount, and marketing effectiveness, you’ll help leaders understand market health, set priorities, and drive measurable outcomes. You’ll create the frameworks, operating rhythms, and decision processes needed to scale our international business, while contributing to broader Strategic Finance priorities across Marketing. This role is based in our San Francisco HQ. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. Periodic international travel is expected. In this role, you will: Own an integrated view of OpenAI’s international performance—spanning countries, regions, and Consumer, Enterprise/API, and Developer businesses—to guide growth, resource allocation, and investment decisions. Partner with regional GMs and functional leaders to shape country strategies spanning Product, Sales, Growth and Brand Marketing, Partnerships, Communications, and Policy. Lead regional financial planning and forecasting, tracking budgets, headcount, capacity, investments, and risks against the company plan. Build and operationalize investment frameworks across markets, channels, and programs, evaluating expected returns, opportunity costs, and tradeoffs to recommend what to fund and when. Create regional and country scorecards and lead regular business reviews that track key metrics, surface risks, drive decisions, and ensure follow-through. Design decision rights and escal