Production Support And Incident Commander Jobs

**Must already reside in the New York Tri-state area* The base salary range for this position is $85,000 - $119,000 annually, based on experience, skills, qualifications, and market factors. Want to work in technology within the financial services industry? We are looking for an experienced Production Support Analyst to join a dynamic technology team supporting mission-critical equities trading platforms and alternative trading systems. This role provides direct exposure to electronic trading, market structure, production engineering, and platform reliability within a fast-paced financial markets environment. We would like to talk to you if you: Experienced in supporting distributed systems and high-availability trading platforms. Like to work in a fast-moving environment and are not afraid to improve processes and systems. Enjoy new technological challenges and solving complex production issues. Are keen to learn about electronic trading, market structure, and production engineering while helping users and stakeholders solve critical business challenges. Believe a team working well together is smarter than the single smartest person on that team. Have grit, drive, and a deep sense of ownership. Thrive in a highly collaborative environment partnering with traders, developers, quantitative teams, and business stakeholders. As a Production Support Analyst, you'll help support and maintain mission-critical trading applications and alternative trading systems, ensuring platform stability, operational excellence, incident resolution, and continuous improvement across the production environment. About mthree Since 2010, mthree has been helping clients solve their business and technological challenges. We are a technology and business consultancy with a global workforce delivering significant business and IT projects in some of the largest financial services organizations worldwide. Core Services Consulting and Advisory Managed S

Toronto, ON Want to work at a multinational investment bank? Join mthree as a Production Support Analyst and fast-track your career by working with one of our leading global banking clients in Toronto. You’ll support critical Capital Markets trading systems in a fast-paced commodities and futures environment, working closely with front office users to ensure stability, performance, and continuous improvement of production platforms. What you’ll do: This role focuses on supporting large-scale production systems within Capital Markets, ensuring end-to-end stability of trading applications while driving operational excellence. Provide specialized application support for Capital Markets trading platforms (approx. 60%) Perform end-of-day monitoring, incident management, root cause analysis, and problem resolution Support commodities and futures trading activities including trade flow/STP, P&L valuation, and breaks Work directly with Front Office business users in a high-pressure trading environment Monitor and support market data feeds and core trading applications Analyze existing systems and liaise with Business and Development teams to drive system improvements Manage user access and entitlements (approx. 20%) Coordinate with internal teams and external vendors (approx. 20%) Participate in weekend work as required for projects, releases, and disaster recovery testing Provide 24x7 on-call support based on assigned shift for end-of-day monitoring Deliver to tight timelines in a fast-paced trading environment What we’re looking for: (must have) Experience working in the financial services industry, ideally within Capital Markets / Futures Strong knowledge of Commodities and Futures products Proven experience supporting large-scale production systems Hands-on experience with end-of-day processing, monitoring, incident management, and root cause analysis Understanding of trade lifecycle concepts (trade flow/STP, P&L valuation, breaks) Experience with tools such as

We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a regulated derivatives trading exchange for TradeFi and Prediction Markets. You will play a critical role in ensuring the availability, stability, and performance of our production and demo trading environments. This is a hands-on role suited for someone who thrives in a fast-paced, mission-critical environment and takes ownership of operational excellence. Responsibilities Partner Support: Serve as a technical point of contact for partner channels, including FCMs, trading service providers, and market makers. Respond to partner questions and incidents through established communication channels, including Slack and Teams. Production Support & Monitoring: Provide expert-level remote management, administration, and support for Production and Demo trading exchange environments, ensuring system availability and application stability. Daily Operations — Execute and monitor daily operational processing, including contract scheduling, settlement of expired contracts, and end-of-day/start-of-day procedures. Incident & Problem Management: Triage, troubleshoot, and drive resolution of production incidents. Follow defined escalation procedures and contribute to root cause analysis and post-incident reviews. Performance Tuning: Monitor application and system performance, identify bottlenecks, and implement tuning recommendations to maintain optimal exchange operations. Change & Release Support: Assist with version upgrades, deployments, and release validation in coordination with Development and QA teams. Shift Handover & Documentation: Maintain and update runbooks, SOPs, and operational documentation. Ensure seamless shift handovers with clear status communication. Process Impr

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Role and Responsibilities Design, develop, configure, and support ServiceNow platform solutions with a primary focus on ESG Management, Health & Safety Incident Management, and Audit Management. Configure and enhance ESG capabilities including Metric Definitions, Data Collection, ESG Reporting, Disclosure Frameworks, Goals & Targets, Attestations, and Sustainability Program Management. Develop and support Health & Safety processes including Incident Reporting, Investigations, Corrective Actions, Safety Observations, Hazard Management, and Regulatory Reporting. Configure and enhance Audit Management capabilities including Audit Planning, Audit Engagements, Findings, Recommendations, Action Tracking, and Remediation Management. Develop workflows, integrations, APIs, dashboards, reports, workspaces, and automation solutions using ServiceNow platform capabilities. Leverage AI-powered capabilities such as Now Assist, AI Search, Predictive Intelligence, and workflow automation to improve user experience and operational efficiency. Collaborate with business stakeholders to translate requirements into scalable and maintainable ServiceNow solutions. Support testing, deployments, upgrades, troubleshooting, performance optimization, and production support activities. Create and maintain technical documentation, knowledge articles, and solution design artifacts. Qualification / Requirements 3-5 years of hands-on Serv

Here’s a summary of the role: Build software that matters, take real technical ownership, and use modern AI tooling to do your best work. This is a hands-on senior engineering role for someone who enjoys solving complex product problems, shaping robust solutions, and helping teams deliver reliable services at scale. You’ll work on secure, scalable microservices and APIs using TypeScript, AWS, and modern engineering practices. You’ll play a leading role within a collaborative product engineering team, owning complex features end to end, contributing to design and architectural decisions, supporting production systems, and helping raise the bar across backend, cloud, and AI-assisted development workflows. Here’s a breakdown of what you’ll do, not all of it, just the important stuff: Own and deliver complex backend services and APIs using Node.js, TypeScript, and AWS , from technical design through release and production support. Contribute to design and architecture discussions, making pragmatic decisions that balance delivery speed, maintainability, scalability, and security. Mentor and support less experienced engineers through code reviews, pairing, technical guidance, and day-to-day collaboration. Work closely with product managers, designers, and engineers across the team to turn requirements into practical, reliable solutions. Use AI tools to accelerate coding, debugging, testing, research, and documentation, while validating outputs carefully and applying sound judgment. Strengthen service reliability, observability, and engineering quality by improving monitoring, incident response, testing, and development practices. These are the essentials you’ll need to get an interview: 5 to 8 years of professional software engineering experience delivering production systems in an agile environment. Strong backend development s

We are looking for a Senior System Software Engineer, Software Defined Networking to design, build, and operate highly performant and scalable SDN solutions for NVIDIA's AI Clouds hosting GPU-accelerated workloads — including hyperscale multi-node training, inference, cloud gaming, and cloud functions. This role spans the full lifecycle of our SDN stack — from designing and developing new control and data plane software to ensuring operational excellence in production through reliability engineering, CI/CD, observability, and incident response. What you'll be doing: Design and develop next-generation multi-tenant cloud SDN control and data plane software (OVS, OVN, OpenFlow) Build Infrastructure-as-a-Service virtual network orchestration and services using gRPC and REST to support tenant workload security and performance SLAs for BMaaS, VMaaS, and Kubernetes Drive upstream contributions to OVN-Kubernetes and related open-source projects Develop software for network observability — monitoring, telemetry, intelligent metering, and performance analysis Operate and support OVS-OVN based SDN solutions in large-scale NVIDIA AI Cloud environments Own end-to-end observability for the SDN stack — build and maintain monitoring, alerting, distributed tracing, and dashboarding to ensure real-time insight into network health, performance, and tenant SLAs Design, enhance, and maintain CI/CD pipelines (GitLab) across Linux host networking, OVS, OVN, and Kubernetes CNIs Implement GitOps approaches or related experience for secure, seamless integration with cloud infrastructure Drive reliability through incident management, resource monitoring, and performance tuning<

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. We’re looking for a Senior Software Engineer to establish our Observability framework and foundations. You will join us to accelerate building and scaling our innovative systems that support our growing identity platform. You will drive on Observability best practices to find and fix gaps in our observability and our overall systems. You will also lead practices such as load testing, capacity planning, game days, chaos testing, and incident post-mortems. What You Will Do: Embed within the Engineering pillar to deeply understand the product and implement observability across all key flows Facilitate and build load testing cases, ensuring we understand the limits and scaling factors of our services and systems Contribute to observability and support the design of new services and systems, ensuring highly reliable and scalable concepts are implemented Build and lead practices such as game days, chaos engineering, and failure analysis Build long-term capacity plans, with an eye toward reliability and cost-efficiency Who You Are: 6+ experience writing production-grade software in a modern language, such as Java and Python. Strong knowledge of distributed systems concepts (think CAP theorem), microservices architecture, and distributed tracing . Experience with modern observability systems such as Datadog. Experience with performance debugging tools and patterns. You should be able to read a flame graph. A strong product and user-centric mindset. Desire to continuously improve systems and environments. A demonstrated history of owning c

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. Why is this a critical role at OneTrust? What is the challenge / type of challenges someone in this role will have the opportunity to take on? What impact does someone in this role have the opportunity to make within the company, for our customers and on a larger scale in the evolution of privacy and trust? An awareness of current issues affecting the industry and its technologies Create innovative, scalable, fault-tolerant software solutions for our clients and customer base Expand existing software to meet the changing needs of our key demographics What does this person do each day/each week? Describe a true to life day in the life for someone in this role. What do they do and how do they do it? Goal is to paint a real, genuine picture so candidates can see themselves in the role. Support production customers by monitoring and maintaining our cloud application & cloud infrastructure hosting it Build scripts for operational automation and incident response Handle processes surrounding cloud application deployment for our agile release Work with the monitoring, tuning, maintenanc

About the Role We are seeking an experienced Azure DevOps Engineer to design, implement, and maintain CI/CD pipelines, cloud infrastructure, and automation solutions on Microsoft Azure. This role bridges development and operations, ensuring reliable, secure, and scalable delivery of applications and infrastructure. Location: Hyderabad-India-Onsite Duration: Fulltime Responsibilities Design, build, and maintain CI/CD pipelines using Azure DevOps (Pipelines, Repos, Artifacts, Boards) Architect and manage Azure cloud infrastructure using Infrastructure as Code (ARM templates, Bicep, or Terraform) Automate build, test, and deployment processes across multiple environments Implement and manage containerization and orchestration (Docker, Azure Kubernetes Service) Monitor system performance, availability, and security using Azure Monitor, Log Analytics, and Application Insights Collaborate with development, QA, and security teams to streamline release management Implement Azure security best practices, identity management (Azure AD/Entra ID), and network architecture Manage cost optimization and governance across Azure subscriptions Troubleshoot production issues and support incident response Document infrastructure, pipelines, and operational procedures Required Qualifications Microsoft Certified: Azure Solutions Architect Expert, Azure Administrator Associate (required) 3+ years of hands-on experience with Azure DevOps and Azure cloud services Strong experience with Infrastructure as Code (Bicep, ARM templates, or Terraform) Proficiency scripting in PowerShell, Bash, or Python Experience with Git version control and branching strategies Solid understanding of networking, security, and identity concepts in Azure Experience with containerization (Docker) and orchestration (Kubernetes/AKS) Familiarity with monitoring and logging tools (Azure Monitor, Application Insights) Preferred Qualifications Additional certifications: Azure DevOps Engineer Expert Experience with multi-

About Ubiquiti At Ubiquiti Inc., we create technology platforms for Businesses, Smart Homes, and Internet Service Providers, driven by our goal to connect everyone, everywhere. To date, Ubiquiti has shipped over 100 million devices worldwide, from ISP networking products to next generation of IT solutions. Our growth is made possible by the dedicated team of hundreds behind the scenes. From software developers and product managers to designers and strategists, Team UI is driven to achieve our common goal: Rethinking IT. At Ubiquiti, you’ll heighten your potential and broaden your horizons - all while shaping the future of connectivity. Responsibilities: Daily tasks managing and administering AWS services including, ECS, IAM, RDS, Lambda and API Gateway; Identify and implement tools to improve existing environments (CI/CD, monitoring, logging); Write Terraform code to automate the deployment of infrastructure and services as needed; Interact with fellow engineers assisting to deploy and support applications through the development lifecycle; Train and mentor fellow engineers in best practices utilizing DevOps practices; Participate in production application support and on-call support; Manage a queue of backlog activities with varying degrees of priorities. Requirements: 4+ years of experience architecting and deploying AWS infrastructure; Ability to write modular Terraform code for creation of AWS infrastructure; Understanding of core DevOps and CI principles; Experience with CI software (e.g Jenkins, GitHub Actions) for deployment automation; Ability to code in Python or NodeJS or Bash for task automation; Ability to triage on incident response teams; Knowledge of security best practices around networking and applications; Understanding about Docker container management and deployments; Customer Service skills with a focus on supporting engineering teams; Fluent in English and Latvian. Nice to have: Knowledge and experience utilizing AWS CI services (CodeDeplo

Site Reliability Engineer, #1130 Application Monitoring • Production Support • Incident Management • Splunk • AppDynamics • ITIL • Root Cause Analysis • System Reliability • CBP/DHS Location: Ashburn, VA | Onsite, 5 days per week Shifts: 3:00 PM - 11:00 PM Sun thru Thurs 3:00 PM - 11:00 PM Tues thru Sat 11:00 PM - 7:00 AM Sun thru Thurs 11:00 PM - 7:00 AM Tues thru Sat Flexibility to support alternate shifts when coverage is needed is required. Clearance: U.S. Citizenship is required. Must possess a current CBP Public Trust, DHS clearance, or active Top Secret clearance with a background investigation completed within the past three years. Dev Technology Group is looking for a Site Reliability Engineer to join our mission-focused team supporting critical applications for U.S. Customs and Border Protection (CBP). In this role, you'll help keep essential systems running smoothly through proactive monitoring, incident response, troubleshooting, and coordination with technical support teams. You'll be part of a collaborative team responsible for monitoring applications around the clock, identifying potential disruptions before they become larger issues, and helping maintain the reliability of systems that support important government operations. We're looking for someone who enjoys solving problems, can manage multiple priorities, and remains focused when responding to time-sensitive technical issues. What You'll Be Doing: Monitor mission-critical applications and systems to identify performance issues, service disruptions, and potential outages before they impact operations. Respond to system alerts, troubleshoot incidents, assess severity, and coordinate timely resolution with application, infrastructure, and network support teams. Support the Passenger Services Program Directorate's (PSPD) suite of customer-facing applications, helping maintain system availability and performance. Track, document, and update incidents, including business impact, root cause, co

We’re looking for a Systems Engineer to join our globally distributed Trading Infrastructure team. This is an end-to-end role: you will work on full-stack infrastructure tasks — from new site/provider setups and environment bring-up to validation testing, troubleshooting, and performance bottleneck analysis. You will collaborate closely with vendors, network and hardware engineers and take ownership of delivering reliable production-ready setups What You’ll be doing Deliver end-to-end infrastructure setups across regions/colocations: bring-up, validation, and go-live readiness Own the systems side of the stack: Linux servers, OS baseline, automation, configuration, and performance tuning Run and improve testing/validation: connectivity checks, load/performance tests, failure testing, and readiness checklists Participate in investigation of complex issues and bottlenecks across layers (OS/kernel/drivers/dependencies) and drive fixes with network/hardware peers and 3rd party vendors Build repeatable automation and rollout playbooks (Terraform/Ansible, scripting, standards) Improve observability: metrics/logs, dashboards, alert tuning, and latency/performance baselines Strengthen operations: runbooks, incident reviews (RCA), change hygiene, and documentation Participate in scheduled on-call rotations to support trading infrastructure and incident response. What we look for in you: Hands-on production experience with Linux and systems troubleshooting Ability to debug across layers and coordinate effectively with network/hardware engineers Solid networking fundamentals (TCP/IP, DNS, routing basics, MTU, packet loss/jitter symptoms) Automation mindset: bash/Python; Terraform/Ansible experience is a plus Strong written and verbal communication (clear status updates and documentation) Passion for technology and continuous learning Nice-to-Have: Low-latency / performance tuning experience (CPU/IRQ affinity, NIC tuning, etc.). Colocation / provider coordination ex

Here's a summary of the role: Love solving complex integration challenges and building seamless connections between enterprise systems? As a Senior BSA - Integration & Business Applications Engineer at Diligent, you will design, build, maintain, and support scalable integration solutions connecting cloud and on-premises applications across the business. You will work with Boomi, Workato, AWS, APIs, and enterprise applications to automate business processes, improve data quality, and enable AI-driven innovation. You will collaborate with teams across Finance, Sales, People, Product, Engineering, Customer Success, and other functions to understand business needs and deliver secure, reliable, and supportable solutions. The role also includes structured Tier 1 support for Atlassian applications, including Jira, Jira Service Management, and Confluence, helping users resolve common issues, identifying recurring problems, and improving the operational experience of the platforms you support. Here's a breakdown of what you'll do (not all of it, just the important stuff): Design, develop, deploy, and support enterprise integration solutions using Boomi, Workato, AWS, APIs, webhooks, and related technologies. Build secure, scalable APIs, data transformations, integration workflows, and transaction processes across platforms including Salesforce, NetSuite, Jira, Jira Service Management, Confluence, analytics platforms, and AWS-based applications. Apply integration patterns such as API-led integration, scheduled workflows, event-driven processing, file-based exchange, and transaction orchestration. Perform data mapping, validation, reconciliation, error handling, testing, monitoring, and post-release validation to ensure reliable and accurate data flows. Troubleshoot production integrations, diagnose root causes, optimize performance, participate in incident and problem management, and maintain runbooks and operational documentation. Provide structured Tier 1 support for Ji

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Responsibilities: • Develop, maintain, troubleshoot and support software systems for manufacturing semiconductors; these systems schedule, track, manage and report on products produced at World-wide Micron Fabs • Work closely with customers to understand their needs and make suggestions to resolve production and process issues • Collaborate on a world-wide scale in gathering and evaluating customers’ requirements and specifications • Provide incident and problem management for MES systems • Provide technical support to customers as needed for problem identification and resolution • Provide constant update and training to customers and support personnel on applications, tools, utilities and new features required to track the products and tools in the FAB • Participate in testing of new software releases with all sites to ensure smooth release of changes to production • Track, analyze and report service health indicators, including availability, latency, error rates, throughput and capacity utilization, proactively identifying reliability risks and improvement opportunities • Leverage AI-enabled tools, AI Assistants, and Generative AI solutions to improve operational efficiency, accelerate incident troubleshooting and root cause analysis, enhance system monitoring and observability, automate repetitive operational tasks, and continuously improve MES servi

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. As an IT Software Engineer at Micron you will configure, develop, maintain and support Micron and third-party applications. You will create and analyze software specifications, as well as research, design, document, modify, and support software throughout the development life cycle. You must demonstrate the functional and technical skills necessary to switch between development technologies and merge them to provide the best solution. You must have a demonstrated ability to create quality software and participate in quality improvement efforts. You will provide solutions that create business value while at the same time minimizing negative impact resulting from defects, downtime, or performance degradation. Responsibilities: • Develop, maintain, troubleshoot and support software systems for manufacturing semiconductors; these systems schedule, track, manage and report on products produced at World-wide Micron Fabs • Work closely with customers to understand their needs and make suggestions to resolve production and process issues • Collaborate on a world-wide scale in gathering and evaluating customers’ requirements and specifications • Provide incident and problem management for MES systems • Provide technical support to customers as needed for problem identification and resolution • Provide constant update and training to customers and support personnel on applications, tools, uti