Professional Services Engagement Manager Jobs

Certified Professional Coder, Special Investigations Unit (Aetna SIU) — 48 Locations. Apply via Workday.

Become a part of our caring community The Senior IT Professional – Medical Devices is responsible for coordinating the technology lifecycle and operational support of medical devices across Primary Care clinics. This role serves as a central technology point of coordination across clinic teams, enterprise IT, security, infrastructure teams, and external vendors to ensure medical devices are implemented, maintained, supported, upgraded, and remediated effectively.The Senior IT Professional – Medical Devices is responsible for coordinating the technology lifecycle and operational support of medical devices across Primary Care clinics. This role serves as a central technology point of coordination across clinic teams, enterprise IT, security, infrastructure teams, and external vendors to ensure medical devices are implemented, maintained, supported, upgraded, and remediated effectively. The position provides end-to-end coordination for medical device installations, upgrades, troubleshooting, and technology-related issues, with a strong focus on minimizing disruption to providers and clinical staff. The role also drives medical-device technology compliance and risk remediation activities, including timely resolution of VITs, IOPs, vulnerabilities, lifecycle risks, and other identified compliance gaps. Key Responsibilities Medical Device Operations & Support Serve as a senior technology point of coordination for medical devices deployed across Primary Care clinics. Coordinate new device installations, replacements, upgrades, configuration changes, and technology refresh activities across cli

Become a part of our caring community We are looking for a Lead Technology Leadership Professional to help build the transformation of our Site Reliability Engineering organization through AI-powered operations and automation. You will partner with technology leaders, engineering teams, and partners to improve our AIOps strategy, improve operational efficiency, and expand automation capabilities across the enterprise. This is an opportunity for a hands-on leader who excels at solving complex challenges, leading strategic projects, and driving measurable growth. The Lead Technology Leadership Professional works with design engineering and test team to lead products from design completion to volume production release. Perform different engineering tests to verify and validate product designs. Support product evaluation and qualification on leading-edge technology components. Ensure that production schedules are followed and product(s) meet specifications and quality requirements. Interact with product engineering, quality, manufacturing and marketing teams to analyze and provide technical support to help resolve customers' product related problems. Advise executives to develop functional strategies (often segment specific) on matters of significance. Exercise independent on complex issues regarding job tasks and related tasks, and works, Uses requiring analysis of variable factors and determining the best course of action. In this role, you will have the opportunity to be a part of an amazing team that will help transform and rethink how we work within our Site Reliability Engineering organization. You will directly engage with key leaders throughout Humana leadership and be a part of our journey as we evolve our AIOps strategy. You will be responsible for leveraging SRE best practices and reducing toil throughout our organization utilizing leading edge automation tec

Become a part of our caring community We are looking for a highly motivated Senior Technology Leadership professional to join our IT Operations team. You will support the Lead of the Application Operations Center and Enterprise Post Production Validation teams, with a focus on process automation, innovation, and continuous improvement. You will work with both onshore and offshore resources, ensuring in daily tasks, enhancing application support, and driving improvements in monitoring and validation processes. Main Responsibilities: Collaborate with the Lead to provide operational and strategic support for Application Operations Center and Post Production Validation teams. Identify, evaluate, and implement automation opportunities to increase efficiency and reduce manual workload. Drive process innovation by recommending and deploying advanced tools and methodologies for application operations and validation activities. Analyze existing workflows and develop documentation for standard operating procedures and best practices. Oversee daily application support and monitoring activities to ensure system stability, performance, and reliability. Partner with onshore and offshore teams to coordinate task execution and promote consistent adoption of new processes and technologies. Develop and maintain dashboards and reports to track key performance indicators and present findings to leadership. Ensure automation and process improvements comply with organizational standards and regulatory requirements. Facilitate knowledge sharing, training sessions, and change management activities to support team development and successful project implementation. Engage with stakeholders to gather requirements, understand challenges, and communicate progress on automation initiatives. Ability to create

Become a part of our caring community The Senior Risk Management Professional identifies and analyzes active and potential sources of loss to analyze, estimate, and minimize risk. The Senior Risk Management Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Senior Risk Management Professional estimates the potential consequences of an occurring loss, develops and implements controls and cost-effective approaches to minimize the organization's risks, assesses and communicates information regarding business risks with functions across the organization. Begins to influence department’s strategy and makes decisions on moderately complex to complex issues regarding technical approach for project components. Work is performed without direction, and considerable latitude is used in determining objectives and approaches to assignments. In this role, you will use your experience to partner with business owners to support compliance within the Humana Pharmacy Solutions organization. You will work with Risk Operations, Humana Pharmacy Solutions, Humana Enterprise, and vendor teams to identify, track, resolve, and report out on compliance issues and risks identified in the Humana Pharmacy Operations space. Success in this role requires experience in compliance, risk management, or internal audit, and/or significant experience in pharmacy claims operations, including risk identification, issue remediation tracking, monitoring, audit support, and compliance reporting. The Senior Risk Management Professional will: Design, implement, and perform targeted monitoring to identify risks, promote consistency, and support remediation of issues within the Pharmacy space. Support audit and readiness activities through identif

Become a part of our caring community The Senior Financial Reporting Professional prepares, analyzes, and distributes periodic financial statements and management reports for internal and external stakeholders. For this role, you should have a strong finance and accounting background, including experience interpreting financial results, researching variances, reconciling accounts, and translating complex financial data into clear, actionable insights. Work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors, sound financial judgment, and close attention to accuracy. The Senior Financial Reporting Professional ensures all reports and disclosures comply with applicable government regulations, professional standards, and organizational policies. The professional prepares consolidation journal entries, eliminates intercompany transactions, and consolidates divisional and subsidiary financial accounts on a timely and accurate basis for inclusion in internal and external financial statements. You will use advanced Excel and SQL skills to organize, validate, reconcile, and analyze large financial data sets; develop repeatable reporting processes; identify trends and exceptions; and support efficient, accurate reporting. The professional manages multiple recurring and ad hoc priorities each day, maintains organized documentation, tracks deadlines and dependencies, and adjusts quickly as business needs change. You will influence department strategy, make decisions on complex issues regarding technical approaches for project components. Use your skills to make an impact Required Qualifications Bachelor's degree in Finance, Accounting, Economics, Business Administration, or a related field 5+ years of progressive health,

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: Are you passionate about driving alignment, shaping culture, and enabling operational excellence? We are looking for a dynamic and strategic professional to support the Business Management function within the Human Resources & Corporate Communications Division. This role is ideal for someone who thrives at the intersection of operational excellence, process improvement, and strategic alignment. Our Impact: Our team ensures operational efficiency and strategic alignment across the organization. We lead business reporting and culture-building initiatives that drive process improvement. We serve as a central hub for collaboration, insights, and execution across teams. Your Impact: In this role, you will serve as a utility player and be expected to: Own and streamline internal reporting processes for timely and accurate delivery. Be part of a cross functional business management community working with peers in other divisions and the central business management team to maintain and improve critical group processes. Solve complex problems and independently drive initiatives to completion. Maintain and leverage data to craft updates that reflect progress and impact. Work well under pressure and effectively multi-task in a fast-paced environment. Ensure quality outcomes by applying critical judgement and getting others to do the same. Qualifications: 2-4 years of experience in business management. Strong project management skills with experience in reporting.<

Become a part of our caring community The Campaign Performance Dialer & Optimization Professional serves as the business owner for dialer campaign performance, leveraging data, analytics, and operational insights to drive outreach effectiveness and business outcomes. This role partners closely with Operations, Analytics, Marketing, Technology, Contact Center, and Vendor teams to monitor campaign performance, identify trends, uncover opportunities, and implement optimization strategies that improve key metrics including contact rates, authentication rates, transfer rates, conversion rates, and operational efficiency. The ideal candidate is highly analytical, comfortable working independently, naturally curious, and able to translate data into actionable recommendations that drive accountability and measurable results. Experience with dialer platforms, contact center operations, campaign performance management, or related technologies is strongly preferred. The Dialer Campaign Strategy & Optimization Professional serves as the business owner for outreach campaign performance, responsible for developing campaign strategies and driving ongoing optimization to improve business outcomes. This role combines strategic planning, performance analysis, and operational execution to ensure acquisition and retention campaigns are effectively targeted, efficiently executed, and continuously improved. The ideal candidate is highly analytical, comfortable working independently, and able to translate complex data into actionable strategies and recommendations. This individual leverages campaign performance insights to identify trends, drive accountability, optimize key metrics including contact, authentication, transfer, conversion, and cost efficiency, and influence business decisions across Operations, Marketing, Analytics, Technology, Contact Center,

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall : We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. Software Engineer – Graduate (6-month Professional Practice Contract), Multiple teams, Conversational Intelligence, Authentication, Agent Productivity, Data Platform, Commerce Platform Madrid Office, hybrid (3 days per week in the office) This is an entry-level role under a 6-month Spanish contrato formativo para la obtención de la práctica profesional (training contract for professional practice). It’s designed for recent graduates who want their first real software engineering expe

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: Freddie Mac Home Loan Mortgage Corporation’s goal is to make homeownership and rental housing more accessible and affordable. Our mission to provide liquidity, stability, and affordability to the U.S. housing market in all economic conditions extends to all communities from coast to coast. The Enterprise Operations & Technology (EO&T) Risk Governance Team provides risk management support to maturing the EO&T division’s model risk governance process, third-party vendor risk governance activities, and the enterprise-wide adoption of AI risk governance framework. We work closely with all three lines of defense, and business partners on a series of risk governance and reduction activities. Our Impact: Administer the enterprise-wide Artificial Intelligence (AI) solution and GenAI use case intake and inventory management processes. Support critical third-party vendor risk management activities, including supplier SOC reviews. Develop and operationalize scalable model governance processes across EO&T division Enhance and maintain technology solutions and operational capabilities that support enterprise AI adoption. Facilitate continuous monitoring and reporting to support compliance with applicable policies, standards, and regulatory requirements. Your Impact: Administer AI solution and G

Become a part of our caring community The Dental Recontracting Professional initiates, negotiates, and executes dental provider contracts and agreements for an organization that provides dental insurance. The Provider Contracting Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action. This is a VSP role - work specific hours to meet business needs on a limited term basis. The project is expected to go through mid-2027. The Dental Recontracting Professional - VSP will recontract Humana contracted dentists to our new agreement and as needed will communicates contract terms, payment structures, and reimbursement rates to providers. Maintains contracts and documentation within a tracking system. May assist with identifying and recruiting providers based on network composition and needs. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures and work special projects as needed. This role is Variable Staffing Pool (VSP), Variable Staffing Pool Humana associates work specific hours to meet business needs on a limited term basis. The project is expected to go through mid-2027. This role is also eligible for limited benefits. Use your skills to make an impact Required Qualifications 2 - 5 years of experience negotiating managed care contracts with physician, hospital and/or other provider contracts and/or working with insurance in a dental office Proficiency in analyzing, understanding and communicating financial impact of contract terms, payment structures a

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: The Technology and Operations team within the Multifamily division is seeking a highly skilled and motivated Strategic Transformation Professional to join our dynamic innovation team, with a primary focus on Generative AI (GenAI) initiatives. This role serves as the primary driver of GenAI business use cases from intake through testing, working directly with business partners to define requirements, perform prompt engineering, develop lightweight prototypes, create user stories and acceptance criteria, execute testing, and recommend solutions for production implementation. The position combines business analysis, AI experimentation, stakeholder engagement, and solution validation skills to accelerate enterprise AI adoption and value realization. Our Impact: Be at the forefront of GenAI innovation, shaping the future of our organization and industry. You’ll have the opportunity to support transformative projects, influence strategic direction, and make a lasting impact. Your Impact: Lead Generative AI (GenAI) use cases through the full delivery lifecycle, from business intake and requirements gathering through solution evaluation, testing, and recommendation for production deployment. Partner directly with business stakeholders and subject matter experts (SMEs) to understand business challenges, define success criteria, document requirements, and translate needs into actionable AI solutions. Develop detailed user stories, acceptance criteria, and business requirements that enable effective solution design, testing, and implementation. <

About the Team At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together — as individuals and as a team. We are seeking a strategic and highly experienced Marketing Communications Professional to lead our brand, content, and communication efforts across the CEE region. In this role, you will define the brand strategy and orchestrate the execution of the annual marketing calendar, ensuring a consistent and impactful message across all channels. Acting as a central link between cross-functional teams and external agencies, you will leverage market opportunities and data-driven insights to elevate the customer experience and drive business growth in an international setting. Responsibilities Responsible for brand marketing, content creation, and communication efforts within CEE region. Support setting the brand strategy and own the execution of the annual marketing calendar for defined markets and categories. Analyze competitors and industry best practices on brand marketing efforts and content creation. Work closely with creative, media, and event agencies, as well as other third parties, to develop & lead projects and campaigns end to end. Proactively explore and utilize market opportunities for the benefit of the brand. Work closely with all relevant marketing teams (media, digital, influencer, CRM, creative) to ensure consistency of the brand message in every channel. Help set the style, tone, and language of content by analyzing existing data and watching regional competitors. Guard the localization practices across comms channels, support & audit locally relevant content creation. Expected Qualifications Bac

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: The Single-Family Affordable Lending team is looking for a dynamic and detail-oriented individual contributor to support a broad portfolio of affordable lending priorities. The position will collaborate with Affordable Lending team members and cross-functional business partners across Single-Family and Freddie Mac to help advance affordable housing goals, Duty to Serve commitments, industry engagement priorities, analytics, technology enablement and executive-level deliverables. Our Impact: Single-Family Affordable Lending advances Freddie Mac’s mission by developing, managing and supporting strategies that expand responsible access to affordable homeownership. The team works across affordable housing goals, Duty to Serve markets, Housing Finance Agency engagement, down payment assistance, affordable product offerings, lender and industry engagement. Through collaboration with internal partners, Sellers, HFAs, nonprofit organizations, industry stakeholders and regulators, the team helps identify opportunities, execute initiatives, monitor progress, strengthen relationships and bring practical solutions to underserved borrowers and communities. Your Impact: In this role, you will help the Affordable Lending team execute across a diverse body of work that supports affordable homeownership outcomes and Single-Family business priorities. You will contribute to project tracking, executive and regulatory reporting, team operations, stakeholder coordination, meeting preparation, process documentation, data analysis and issue follow-up. You will support

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. About the Opportunity We are looking for a Senior or Lead Product Manager to lead the strategy, development, and continuous improvement of our professional trading tools and end-to-end trading experience. This role is focused on products for active and professional traders. The scope includes advanced market analysis, trading workflows, order execution, position and risk management, workspace customisation, and selected automation capabilities. You will develop a deep understanding of how professional traders use leading platforms such as TradingView, 3Commas, Bookmap, ATAS, and Quantower, and translate those insights into a differentiated, reliable, and intuitive trading experience. Experience in the crypto industry is a strong plus. We welcome candidates who have built professional trading products for equities, futures, options, FX, commodities, or other electronic markets. Experience with crypto markets and products is a strong advantage. What You’ll Be Doing Own the product vision, strategy, roadmap, and delivery of professional trading tools and the broader trading experience. Build a deep understanding of active and professional traders, including their daily workflows, trading behaviours, pain points, and expectations. Lead the development and improvement