Program Operations Lead Jobs

Who we are About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Working with teams across the organization to understand pain points in their infrastructure usage to find common ideas and work to create solutions which span multiple domains; Define and produce high quality written proposals, communications and documentation. Execute on technical programs that require deep systems and engineering level knowledge; Partner with Engineering Managers, Tech Leads, Engineers and other Technical Program Managers to define, scope and drive large programs to conclusion; Play a key part in shaping the technical design, predicting technical roadblocks by collaborating with engineers, and identifying trade-offs; Develop, implement, and iterate on program management techniques, frameworks, and KPIs to achieve goals with well defined success criteria; Elevate the execution muscle of engineering teams around you; Train them to be better at delivery where needed; Help influence peers / stakeholders and build consensus while dealing with ambiguity; Leverage data and acquired knowledge to drive strategic decisions at an engineering leadership level; Create widely circulated plans, driving consistency, clarity and building alignment across teams; Operationalize and execute critical cross functional programs spanning multiple engineering organizations for Infrastructure (Developer Infrastructure, Core Infrastructure, Service Infrastructure); Shape technical design, predicting tech

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Risk Operations Enablement team sits within the Risk Operations org and is responsible for building and operating the core business and strategic programs that are critical to Risk Operations. These programs range from operational excellence initiatives to high-priority, cross-functional initiatives that typically require partnering across broader Risk (e.g., Risk Product) and risk-adjacent (e.g., Policy) teams. More specifically, we both lead initiatives to make step changes in the Risk User Experience and devise and execute strategies to ensure that a wide range of missing-critical business processes are effective at achieving our dual goals of preventing bad actors from exploiting our systems and delivering an exceptional user experience for legitimate users. What you'll do You'll partner cross-functionally across Risk (e.g., Risk Product) and Risk-adjacent (e.g., Policy) teams to lead ambiguous, high-priority problem spaces that change the trajectory of Risk Operations. You'll also partner across Risk Operations to deliver and measure processes that enable operational excellence at scale within the Risk Operations org. Responsibilities Lead complex global programs, from initial scoping to design and execution and work on high-impact strategic initiatives Collaborate with multiple stakeholders across Risk Operations, Risk Product, Risk Eng, and other stakeholder teams (e.g., Policy, Data Science) to prioritize and maximize the i

About the Team The User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re seeking a Program Manager to lead support readiness and operational programs for OpenAI’s cloud and strategic partnerships. You’ll work closely with Engineering, Product, Support Delivery, and external partners to translate complex technical and business requirements into scalable customer support experiences. This role will help define how we support customers across partner ecosystems, from launch planning and issue-routing workflows to escalation management and ongoing operational improvements. In this role, you will: Lead support readiness for new and existing cloud and strategic partnerships, including launch planning, operational design, and ongoing program execution. Partner closely with Engineering, Product, go-to-market teams, and external partners to develop support models for technically complex products and integrations. Define partner-specific customer journeys, support workflows, escalation paths, ownership models, and cross-company handoffs. Identify operational and technical risks, align stakeholders on solutions, and drive improvements that strengthen the customer experience. Establish clear success metrics and operating rhythms to monitor partnership health, launch readiness, and support performance. Use AI and automation to improve partner-related support workflows and scale operations effectively. You might thrive in this role if you: Have 8+ years of experience

About the Team OpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are looking for a Technical Program Manager to join our Senior Support Engineering team. This role is an exciting opportunity to help define and implement foundational support practices that will scale with OpenAI’s growth. You will lead efforts to establish new operational frameworks, driving process alignment with various internal teams, and leading tooling and automation projects. This position offers the chance to make a significant impact in shaping customer experience while collaborating across multiple teams. We’re looking for people who thrive at the intersection of project management, systems building, data science/data engineering/software engineering, team enablement, and customer advocacy – and enjoy working cross-functionally in a fast-paced, evolving environment. This role is based in San Francisco, CA, and follows a hybrid work model of 3 days in-office per week. Relocation assistance is available. In this role, you will: Lead support delivery programs for Tier 3 frontline delivery for our most strategic customers, including productivity and workflow improvements, team operations, and knowledge management for the Support Delivery team Partner with Support Delivery and cross-functional leadership to define the experience, stand up the program, manage pilots and rollout, and ensure premium operations and

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Work within the Global Sales Organization (GSO) Program Management Office to lead complex, cross-functional programs that advance strategic Sales and Go-to-Market priorities. WHAT YOU'LL DO Lead complex, cross-functional Sales and GTM transformation programs end-to-end, translating strategic business priorities into clear scope, outcomes, workstreams, milestones, dependencies, resource requirements, and measurable success criteria. Manage multiple strategic programs and interconnected workstreams simultaneously, independently driving execution from initial strategy and planning through implementation, adoption, and value realization. Bring a strong understanding of Sales and GTM organizations, processes, and operating models, partnering across Sales Leadership, Sales/Revenue Operations, Enablement, Marketing, Channel/Partners, Product, Finance, IT, and other functions to drive business outcomes. Establish and drive business-centric program governance and operating rhythms, including integrated program plans, executive decision forums, milestones, dependencies, RAID management, resource planning, change control, and clear accountability across workstreams. Navigate complex and ambiguous business problems, independently assessing issues, identifying options and tradeoffs, and developing recommendations that enable senior leaders to make informed decisions. Partner with business leaders to translate strategic objecti

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The autonomous transition is a transformational opportunity for Lyft. Our strategy focuses on becoming the preferred marketplace, fleet, and operational partner for the world's best Autonomous Vehicle (AV) providers. As AV deployments scale across new markets, the operational infrastructure that enables safe, compliant, and high-quality service becomes a critical competitive advantage. This role sits at the heart of that infrastructure - owning the systems, processes, and partner alignment that allow Lyft to operate at the standards our AV partners require and our riders expect. As a qualified candidate, you have a track record of building and running complex operational programs in highly regulated or standards-driven environments. You are energized by cross-functional complexity - comfortable leading structured implementation processes that span many teams while keeping a clear eye on compliance and quality outcomes. You bring a program management mindset, strong stakeholder communication skills, and the judgment to navigate ambiguity in a fast-moving industry. Responsibilities: Own execution of AV partner audits end-to-end. That includes evidence collection, submission, partner and third-party review, mitigation oversight, and closeout, across concurrent certification cycles for multiple markets and AV partners, domestic and international. Act as a strategic leader within the company to support cross-functional teams’ compliance controls and readiness for partner scrutiny Drive coordination across teams including EHS, Legal, Safety, HR, IT and Operations for every deliverable. Translate partner and regulatory requirements into concrete, assignable asks and ensure deadlines are met Maintain and continuously improve the audit tracking system, including the evidence library, audit trail, and submissi

Hyliion is committed to creating innovative solutions that enable clean, flexible and affordable electricity production. The Company’s primary focus is to develop distributed power generators that can operate on various fuel sources to future-proof against an ever-changing energy economy. Job Purpose The Technical Program Manager owns the planning and coordination of hardware programs focused on our assembling and other traditionally manufactured power generation components and deliverables. This role helps bridge the gap between engineering, supply chain, manufacturing, and operations, ensuring our beta-stage designs make a successful leap to production. AI at Hyliion At Hyliion, AI is core to how we work. We equip every team member with leading AI tools and count on you to use them — to move faster, solve harder problems, and help us realize the full potential of KARNO technology for the world. Duties and Responsibilities Drive the end-to-end program execution of assembling the components, from prototype validation to initial production ramp. Partner with mechanical design engineers and manufacturing engineers to ensure designs are manufacturable and scalable. Develop and maintain detailed project timelines, tracking milestones, budgets, and risk mitigation plans. Strategic Problem-Solving: Apply a structured, hypothesis-driven approach to diagnose complex program challenges, identify root causes, and develop data-backed solutions. Lead cross-functional meetings to align engineering, operations, procurement, quality assurance and external vendors around shared goals. Coordinate testing and validation of parts, including mechanical, thermal, and durability testing in real-world power generation applications. Assist in supplier sourcing, DFM (Design for Manufacturability) reviews, and process validation with supplier partners. Track any ECRs resulting from modifications needed from design issues, testing, DFM or DFMEA ac

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Crypto Risk team 's mission is to identify, assess, and mitigate risk across our products, operations, and platforms, protecting customers and the firm as the business scales. We work to deliver an excellent end-customer experience while upholding the safety and soundness of the business, so Robinhood can keep expanding access to crypto responsibly. As Robinhood expands its operations in Canada, we are building an independent risk management function to support that growth. As our new Crypto Risk Lead , you will own the design, implementation, and ongoing operation of an independent risk management program for Robinhood's Canadian crypto business. This role is based in our Toronto, ON office, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you’ll do Implement and own Canada's independent risk management program, adapting Robinhood's global risk framework to meet Canadian regulatory expectations, including C

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Figma's Information Security team is growing and looking for a Strategic Program Manager to drive strategic initiatives and engagement across the organization. This is a fast-moving role that will help build and mature security practices and partnerships across the organization, working closely with GRC, Security Operations, Security Engineering, Internal Audit, Legal, People, Product, Sales, and business teams as a trusted security partner. You will work closely with security leadership to design programs, manage portfolios, and drive results that scale with our growing business. If you thrive on taking initiative, finding clarity in ambiguity, and driving impactful programs and relationships, we'd love to hear from you! This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Lead strategic security programs from planning through execution, coordinating priorities, dependencies, risks, and accountability across security and business teams Partner with teams across Figma to identify and address security risks, align stakeholders, and translate security priorities into practical guidance and action plans Define and track security program metrics, OKRs, risk registers, and reporting that give leadership visibility into program health, priorities, and risk posture Identify and coordinate the remediation of security gaps by partnering with control owners, security specialists, and business stakeholders to drive issues to reso

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ Join us as Team Lead – Social Care & Internal Support to build and run Qonto's brand-new reactive team in Customer Care France. You'll own the situations that matter most for our reputation: social media, sensitive client escalations, frontline incident support, and online ratings — all under the guidance of Louis, our Head of Customer Care France. ➡️ What you'll do Own Social Care end-to-end: Lead the team to deliver fast, high-quality support across X, Facebook, Instagram, LinkedIn, TikTok, and YouTube — reactive when it's urgent, proactive before it escalates; Handle sensitive escalations: Take over direct client escalations from non-standard channels, diagnose fast, coordinate the right stakeholders, and drive resolution; Be the real-time lifeline for fro

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ ➡️ Mission Join us as Team Lead AML Italy and play a key role in leading the day-to-day operations of our growing AML team in Milan. You'll lead a team of 10 specialists, supported by our BPO partners, balancing operational excellence with continuous improvement initiatives. Working closely with Alessandro, our new Head of AML, you'll help shape the team's next chapter by strengthening performance, developing your team, and building on the positive momentum already underway. ➡️ What you'll do Own the daily run: oversee task assignment and alert monitoring every morning. Drive control quality: analyze control results, get to the root of KO reasons, and assign remediation across first and second line topics. Sharpen our transaction monitoring: review scenarios,

At Asana, security is foundational to our mission of helping teams work together effortlessly. Our security team protects Asana’s employees, users, and customers by proactively addressing threats, ensuring compliance with legal and regulatory requirements, and fostering a culture of security throughout our product and operations. We are a team of security engineers and risk and compliance practitioners who build innovative safeguards and collaborate across the organization to build and maintain trust at scale. As the Third Party Risk Management Lead, you will be responsible for building and running Asana’s Third Party Risk Management (TPRM) program. You will own the end-to-end lifecycle of vendor security risk — from initial due diligence and risk tiering through ongoing monitoring and remediation. You will work closely with Procurement, Legal, Privacy, and Engineering teams to ensure that our third-party relationships are effectively assessed, tracked, and managed. This role is based in our Warsaw office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do, and your recruiter can share more about the in-office requirements. Our employees in Poland are employed under a contract of employment. What you’ll achieve Own and scale Asana’s TPRM program: Design, implement, and continuously improve a risk-based framework for assessing and managing third-party vendors and service providers. Establish risk tiering criteria, assessment workflows, and governance processes that scale with business growth. Lead vendor security assessments: Conduct and oversee security due diligence for new and existing vendors, including reviewing SOC 2 reports, ISO 27001 certifications, security questionnaires (SIG, CAIQ), and other relevant documentation. Identify gaps and work with vendors to remediate findings. Drive rem

The People Team at Asana works to enable all Asanas to achieve our goals as a company in a way that is consistent with our values . We focus on recruiting, developing, and retaining exceptional talent from diverse backgrounds, ensuring that everyone can thrive, grow, and ma ke a meaningful impact . Our work supports Asana’s broader mission: to help humanity thrive by enabling all teams to collabor ate seamlessly and effectively . T his role is based in our San Francisco office with an office-centric hybrid schedule . The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fridays d epends on the type of work you do and the teams with which you partner . If you're interviewing for this role, your recruiter will share more about the in-office requirements . What you’ll achieve Lead end-to-end execution of Asana's annual merit and focal review cycle, including modeling budget scenarios, partnering with People Partners on calibration, and ensuring accurate system processing in Workday. Own job matching and market pricing across functions using Radford, Pave, and Compa while maintaining salary structures and competitive ranges through regular refresh analysis. Partner with People Partners and Talent Acquisition to evaluate new and evolving roles, establish leveling consistency, and maintain a clean job catalog in Workday. Conduct pay equity analyses across the employee population, identify outliers, recommend corrective actions, and track progress against equity goals to support leadership reporting. Serve as a day-to-day compensation advisor to People Partners and Recruiters, providing offer guidance, promotion assessments, and retention recommendations grounded in market data and internal equity. Support planning and administration of broad-based equity grants (new hire, refresh, promotion cycles), partnering with Stock Admin on processing and Finance on budget tracking. D

The Finance PMO & Enablement team is the connective tissue of MongoDB's CFO organisation — enabling teams across Finance to deliver strategic, scalable impact. We collaborate across FinOps (Accounting, FP&A, Data Analytics, Real Estate, Corporate/Venture Development, and Business Operations) to drive scalable processes, operational efficiency, and transformative outcomes. Our mission is to build a future-ready finance organisation — one that adapts, innovates, and accelerates MongoDB's growth through operational excellence, automation, and continuous improvement. Program Managers are at the heart of how we deliver that mission — owning end-to-end execution of Finance transformation programs and ensuring that our initiatives land on time, in scope, and with measurable impact. We are looking to speak to candidates who are based in Dublin for our hybrid working model. The Role As a Program Manager within the Finance PMO & Enablement team, you will own the end-to-end delivery of Finance transformation programs of small to medium scale and complexity. You'll manage program plans, coordinate cross-functional workstreams, maintain governance cadences, and keep stakeholders aligned — partnering closely with Business Analysts, IT, Finance functional leads, and external vendors to drive programs from initiation through to close. This is a hands-on delivery role for someone who is highly organised, relationship-driven, and energised by getting things across the line in a fast-paced, cross-functional environment. You don't just track tasks — you take ownership, solve problems, and make things happen. What You'll Do Own Program Delivery Manage end-to-end delivery of assigned Finance programs — from charter and scoping through to testing, go-live, and post-implementation review Develop and maintain comprehensive program plans, including critical path, milestones, dependencies, resource allocation, and risk and issue logs (RAID) Monitor program progress against plan; p

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The GTM Operations team is responsible for overall productivity and effectiveness of the sales organization, partnering closely with the sales team and teams across Stripe to drive initiatives. The Sales Strategy and Operations function at Stripe plays a crucial role in the success of our sales organization. With a commitment to excellence and a deep understanding of the art and science of sales, our team is dedicated to informing the sales strategy, optimising processes, developing sales programs and providing insights that propel our sales growth. We do this by being objective, trusted partners to the Sales Leadership team. What you’ll do As the APAC Sales Programs Manager, you will work directly with executive sales leaders, sales teams, and front-line sales managers to understand their pipeline generation and pipeline progression needs. You'll collaborate with a diverse cross-functional group of teams across sales, marketing, enablement, strategy, and others, to develop and implement sales programs and sales plays to meet those needs, then measure the results and adapt the sales programs as necessary. Responsibilities Craft, build and deliver a programmatic and scalable approach to pipeline generation through sales programs and plays tailored by industry, segment, and business priority to improve pipe generation and progression Drive operational excellence by setting standard methodology for all areas of pipe