Resident Solutions Architect Jobs

About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. The Role We’re seeking a highly organized, proactive, and customer-focused Events Marketing Manager to lead StarRez’s North American in-person and virtual Housing Fair program for College Pads. This role is ideal for someone who thrives on managing multiple events at once and enjoys creating efficient, repeatable processes. You’ll oversee the College Pads Housing Fair program from strategic planning through execution, including scheduling, registrations, shipping and inventory, staffing coordination, event materials, budget tracking, and post-event reporting. Success in this role requires exceptional organization, attention to detail, strong communication, the ability to confidently manage multiple events and deadlines at once, and a passion for developing and executing strategies to increase student attendance at College Pads hosted housing fairs. Role Specifics Location: Remote – United States Travel: Up to 30% domestic travel Compensation Structure: In addition to the base salary listed below, this role is eligible for bonus opportunities based on performance. Reports to: This role reports to the Director, Corporate Marketing What You Will Own Planning Own the annual planning of StarRez’s North American in-person and virtual Housing Fair program, establishing event calendars, timelines, priorities, and key milestones. Manage Housing Fair registrations and maintain accurate

About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. The Role As an Account Manager, you’ll serve as a trusted partner to our community of customers. Your mission is twofold: work alongside our internal teams to ensure customer happiness and success and drive growth by identifying upsell opportunities aligned to their needs. This role owns the full cycle of account growth from lead generation and product demonstration to deal closure with a strong emphasis on relationship-building, consultative selling, and customer success. You’ll collaborate closely with colleagues across Product, Professional Services, and Marketing, bringing insights from the field to influence strategy and outcomes. This is an excellent opportunity for a sales-oriented problem solver who thrives on making a measurable impact and building long-term partnerships. Role Specifics Work Location: Remote (US) with a strong preference for candidates based in Central or Eastern Time Zones Travel: 50% (The percentage of travel is an estimation and may vary based on business needs.) Compensation Structure: In addition to the base salary listed below, this role is eligible to earn commission-based bonuses. When meeting 100% of goals, the expected total annual compensation for this role is $165K USD. Reporting Structure: Reports to the Manager, Sales. What You Will Own Drive growth within an assigned customer territory by identifying upsell opportunities, managing a he

About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. About the Role: We are looking for a detail-oriented and analytical Revenue Operations Analyst to join our growing Revenue Operations team in Hyderabad, India. This role will be a key member of the team responsible for the operational work that keeps our go-to-market organization running effectively. The Revenue Operations Analyst will focus primarily on data management, process execution, system testing, reporting, commissions support, and maintaining the accuracy and reliability of our revenue operations processes. This is a hands-on role for someone who enjoys working with data and systems, investigating problems, and improving how work gets done. You will work closely with the Director of Revenue Operations and other members of the RevOps team while partnering with our Salesforce administrators and other teams when needed. The ideal candidate has 2–3+ years of experience in Revenue Operations, Sales Operations, or a similar role and is comfortable independently owning recurring operational processes from start to finish. What You’ll Do CRM & Data Operations Maintain accurate and reliable data within Salesforce through bulk uploads, updates, corrections, and data cleanup. Perform recurring audits to identify missing, inaccurate, duplicate, or inconsistent CRM data. Execute account, contact, opportunity, territory, and ownership updates. Use tools such as Clay and

About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. About The Role As a Product Owner, you will be responsible for the end-to-end delivery of product workstreams, acting as the bridge between Product Managers and the development teams. While the Product Manager focuses more on leading the relevant product vision and strategy and generating impactful roadmaps, your role will be to ensure flawless execution of that body of work in conjunction with your Product Engineering team. That includes owning requirements and Acceptance Criteria, grooming the backlog and helping deliver quality software to market. Additionally, you will own and lead well defined projects, as agreed with the Product Manager, to deliver incremental value toward the Product and Technology department’s goals. Ultimately, the Product Manager and the Product Owner collaborate to deliver world class outcomes for our business. What You Will Own Backlog Management & Prioritization Own and manage the product backlog for your assigned product or workstream. Collaborate with the Product Manager to understand product goals and ensure backlog prioritization aligns with strategic objectives. Clearly define user stories, acceptance criteria, and technical requirements in collaboration with the engineering and design teams. Delivery Execution Maintain alignment with the product roadmap, ensuring backlog items are prioriti

About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. Role: As a Senior Quality Engineer - you will play a pivotal role in elevating our quality practices across StarRez communication, Marketplace, System Administration and Maintenance systems. You will be an expert within our product engineering organization, deeply understanding user and product behaviour, customer journeys, business rules, and the systems that support StarRez personas. This role will balance hands-on individual contributor responsibilities with leading, influencing, and coaching your peers. This individual contributor role is for someone who is passionate about seeing systems holistically, has a strong vision for product quality, and is eager to drive the highest standards of customer experience, functional correctness, usability, accessibility, reliability, performance, and release confidence. You will leverage your deep understanding of SaaS product behaviour, end-to-end workflows, integrations, environments, and customer operations to guide and influence our development process. Your role is not to manage a team, but to be a quality champion who partners directly with developers, product managers, designers, support, implementation, and customer-facing teams. You will help teams anticipate risk, clarify expected behaviour, validate business logic, protect the customer experience, and build more robust, scalable, and reliable conference and event prod

About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. The Role As a Group Product Manager, you will lead strategy and product outcomes across a portfolio of product areas focusing on platform. You will connect customer and market opportunities with StarRez’s broader product and business strategy, setting clear priorities and ensuring our product investments deliver meaningful customer and commercial outcomes. You will also lead and develop a team of Product Managers, giving them the strategic context, coaching, and clarity they need to own their respective product areas. You’ll remain close to customers, market dynamics, and critical product decisions while driving impact through your team and strong partnerships across Engineering, Design, GTM, Analytics, and other functions. Role Specifics Work Location: Remote (US) with a strong preference for candidates willing to work a hybrid schedule from Denver, CO Travel: 5% (The percentage of travel is an estimate and could vary based on business needs.) Reporting Structure: This role reports to the Chief Product Officer. Application Deadline: This role will accept applications on a rolling basis until filled. What You Will Own Lead product strategy, roadmap direction, and performance across a portfolio of product areas, aligning customer needs, market opportunities, and business objectives.

About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. The Role As a Group Product Manager, you will lead strategy and product outcomes across a portfolio of product areas focusing on the resident on and off campus experience. You will connect customer and market opportunities with StarRez’s broader product and business strategy, setting clear priorities and ensuring our product investments deliver meaningful customer and commercial outcomes. You will also lead and develop a team of Product Managers, giving them the strategic context, coaching, and clarity they need to own their respective product areas. You’ll remain close to customers, market dynamics, and critical product decisions while driving impact through your team and strong partnerships across Engineering, Design, GTM, Analytics, and other functions. Role Specifics Work Location: Remote (US) with a strong preference for candidates willing to work a hybrid schedule from Denver, CO Travel: 5% (The percentage of travel is an estimate and could vary based on business needs.) Reporting Structure: This role reports to the Chief Product Officer. Application Deadline: This role will accept applications on a rolling basis until filled. What You Will Own Lead product strategy, roadmap direction, and performance across a portfolio of product areas, aligning customer needs, market opportu

About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. The Role As Senior Product Manager, Payments, you are responsible for end-to-end ownership of the Payments domain, defining the product vision, strategy, and roadmap across the full lifecycle - from vision and strategy through roadmap execution, launch, and ongoing performance. You will define product vision and strategy, shape the roadmap, and drive measurable outcomes across all StarRez products. You will combine deep customer and market insight with strong commercial judgment to ensure the product delivers both customer value and business impact. This is a high-impact, domain-building role with accountability for product performance against defined KPIs and strong influence across cross-functional teams. Working closely with Product Owners, Engineering, Design, Finance, and external partners, you will lead discovery, guide prioritization, and ensure delivery of solutions that create meaningful customer and business value. Role Specifics Work Location: Remote (US) with a strong preference for candidates able to work a hybrid-schedule out of our Denver, CO office Travel: 10% (The percentage of travel is an estimation and could vary based on business need) Reporting Structure: This roles reports to the SVP, Product. Application Deadline: This role will accept applications until filled.

About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. Role: As a Senior Quality Engineer - you will play a pivotal role in elevating our quality practices across customer-facing event management workflows, booking and registration experiences, operational administration, product integrations, and complex distributed systems. You will be an expert within our engineering organization, deeply understanding product behaviour, customer journeys, business rules, and the systems that support seamless conference and event experiences. This role will balance hands-on individual contributor responsibilities with leading, influencing, and coaching your peers. This individual contributor role is for someone who is passionate about seeing systems holistically, has a strong vision for product quality, and is eager to drive the highest standards of customer experience, functional correctness, usability, accessibility, reliability, performance, and release confidence. You will leverage your deep understanding of SaaS product behaviour, end-to-end workflows, integrations, environments, and customer operations to guide and influence our development process. You will not manage people. You will set the quality bar for your team, do the work to hold it, and coach the engineers, product managers and designers around you to share ownership of it. You will report to the Director of Quality and work day

About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. The Role As a Product Designer, you’ll own the design of complex, data ‑ rich experiences that support decision ‑ making for administrators and improve clarity and usability across our platform. You’ll work as a senior individual contributor within a cross ‑ functional product team : Design, Product, Engineering, bringing product design expertise to your product area. While Product Management owns roadmap direction and prioritisation, you will play a critical role in informing decisions through research, design exploration, and user ‑ centred evidence, translating complexity into intuitive, accessible solutions. This role sits within a newly established team focused on analytics, dashboards, and reporting, where you’ll elevate usability, interaction design, and data visualisation quality across StarRez products. What You Will Own Lead complex design initiatives from discovery through delivery, translating multi ‑ role, data ‑ heavy workflows into intuitive, scalable, and accessible experiences. Conduct and contribute to continuous discovery activities, including customer interviews, usability testing, and concept validation, surfacing insights that inform product decisions and reduce delivery risk. Partner with Product to support clear problem framing, hypotheses, and

About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. About the Role: We’re looking for a sharp, detail-oriented professional who is passionate about enabling self service within the College Pads PMC customer base. You will help scale how we onboard and support clients through automation, process optimization, and improve how ongoing client operations are delivered. You will work closely with Customer Success, Renewals, and Customer Operations to turn manual processes into scalable, self-service experiences. Your focus will be on improving data accuracy, increasing automation, and expanding CSM capacity by reducing manual, repeatable work. Over time, this role is expected to evolve into a Customer Success Operations function with greater ownership of systems and tooling. What You Will Own : Onboarding Operations & Process Execution- • Support and execute onboarding workflows designed by Customer Operations • Identify inefficiencies and recommend scalable improvements • Translate manual processes into structured, repeatable systems Self-Service & Workflow Automation- • Build and maintain forms, templates, and workflows that enable self-service onboarding and updates • Identify and implement opportunities to automate repetitive tasks • Partner with internal teams to test and roll out automation and AI-driven solutions Data Accuracy & Listing Management- • Own the quality and cons

About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. The Role We are seeking a Director of Customer Success to lead and continue developing our global Customer Success team across StarRez, College Pads, and the Customer Success teams of businesses we acquire in the future. In this role you will lead across all our platforms and regions, holding us to our goal of being customer obsessed so that our customers are happy and using their full product suite. Alongside that, you will take a heavy focus on the College Pads renewal process and customer retention. Role Specifics Work Location: Remote (US). This is a US-based role. Travel: Up to 15% (The percentage of travel is an estimation and could vary up or down based on business needs.) Reporting Structure: This role reports to the VP, Global Customer Success. What You Will Own Lead, coach and develop the global Customer Success team across StarRez and College Pads, building a structure that works across regions, time zones and platforms. Own retention and renewal outcomes, including the College Pads renewal process end to end, forecasting accuracy and the plays that reduce churn risk. Drive product adoption and utilization across the customer base, so institutions realize the full value of what they have bought, including proactive best-practice guidance. Own executive-level customer relationships an

About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. The Role As the Product Manager, Data & Analytics, you will define and execute the strategy for StarRez's data, analytics, and AI capabilities. You'll partner closely with Engineering, Design, Customer Success, and business leaders to build products that help customers make better decisions, improve operational efficiency, and unlock greater value from their data. This role balances strategic thinking with hands-on product execution. You'll lead initiatives from discovery through delivery, using customer research, analytics, and market insights to prioritize opportunities and measure success. You'll also help shape how AI and intelligent automation are incorporated into the platform, ensuring new capabilities solve meaningful customer problems while supporting StarRez's long-term product vision. Role Specifics Work Location: Remote (US) with a strong preference for candidates willing to work a hybrid schedule from Denver, CO Travel: 5% (The percentage of travel is an estimate and can vary based on business needs.) Reporting Structure: This role reports to the Senior Director, Product. Application Deadline: This role will accept applications until filled. What You Will Own Define and evolve the long-term product strategy and roadmap for Star

About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. Role: Payments is one of the highest stakes domains at StarRez. When a student pays their housing fees, or an institution reconciles a semester of revenue, the transaction must be correct, traceable, and secure, every time. There is no acceptable margin for a payment that is taken twice, refunded to the wrong account, or lost between our platform and a payment provider. As a Senior Quality Engineer on the Payments team, you will own quality for the systems that process card and bank payments, integrate with payment gateways and providers, and handle authorisation, capture, settlement, refunds, and chargebacks. You will be the person on the team with the deepest understanding of how money moves through our platform, the happy paths, the failure modes, and the states in between. This is a hands-on individual contributor role based in Hyderabad, working within a globally distributed engineering organisation spanning India, Australia, the UK and the United States. You will not manage people. You will set the quality bar for your team, do the work to hold it, and coach the engineers, product managers and designers around you to share ownership of it. You will report to the Director of Quality and work day-to-day with your team's Engineering Manager, Product Manager and engineers, alongside Support and Implementati

About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. The Role StarRez is seeking a talented, passionate, smart, resourceful, highly motivated sales professional to support our momentum and expansion in the EMEA student accommodation & PBSA market. If you love sales and have a passion for the student property management market, from new lead generation to closure, we want to connect with you! We are searching for talented, tech-loving team players who want to positively impact millions of residents' lives. In this role, you will be responsible for achieving new business revenue goals within assigned territory. From initial lead generation through product demonstration, relationship development, closure, and ongoing account management, you will have complete ownership of the planning and execution of new business. Role Specifics Work Location: Remote (UK) Travel: 25% (The percentage of travel is an estimation and could vary based on business needs.) Reporting Structure: This role reports to the Director of Sales, New Business. What You Will Own Manage assigned EMEA territory to achieve new customer acquisitions Account management of new customer acquisitions until they’ve completed implementation Lead and manage tendering, RFP, and formal bid processes, including coordination with internal stakeholders to deliver competitive submissions Outbound prospecting and market coverage via email, phone, social, and