You lead rollouts, monitor health and usage, and keep stakeholders informed. You partner with Sales on expansions and renewals, and with Support and Product on issues and feedback. What you’ll do here Own onboarding and rollout plans for new customers; coordinate with Sales for a smooth, successful implementation of Coder’s platform Remove barriers to adoption so customers achieve their desired outcomes expediently Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations Identify expansion opportunities within existing accounts, and partner with Sales on upsell and cross‑sell motions Oversee renewals and forecasting, ensuring timely, successful commitments Serve as the primary point of contact for inquiries, issues, and escalations, and collaborate with Coder teams to resolve Monitor and report on customer health and usage Develop deep expertise in Coder’s products to provide global customer coverage What we’re looking for 3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC Hands-on experience with Salesforce and other industry-standard CS platforms History of building strong relationships across executive, business, and technical stakeholders Consistent internal advocacy for customers and the ability to provide actionable feedback for Product and cross‑functional teams Habit of staying current on industry trends, CS best practices, and the competitive landscape Startup experience High EQ with strong verbal communication and technical writing skills Self‑motivated with a creative and analytical approach to problem-solving Bonus tacos if you have Customer success or sales experience focused on developer tools Renewal management experience Experience with Totango or a similar Customer Success platform (e.g. Gainsight, Pylon) Tinker with AI an
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About the Job: The Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts guiding our new and expanding customers towards implementation and adoption and helping them achieve their desired use-cases and realize value. The best candidate for this role will be passionate about customer success with a keen interest in software development and DevOps, balanced with a strong sales acumen. In LaunchDarkly GTM, we are all customer-obsessed and striving for massive year-over-year growth. Responsibilities: Customer Onboarding: You will shepherd in new customers from the sales handoff through successful activation in the product. This includes building out success plans to get customers up to speed in the platform, project management through onboarding, helping customers leverage the most appropriate enablement paths and assessing customer’s adoption on an ongoing basis. Risk Identification and Mitigation: You’ll work to proactively identify and diagnose risk-inhibiting adoption or that may cause churn and contraction. You’ll own building a risk mitigation strategy and coordinating across the account team to effectively steer the customer to success. Technical Guidance: You’ll maintain a deep level of LaunchDarkly product knowledge and be expected to provide customers with direction on implementation and adoption best practices. Prescriptively Sell: You will maintain a pulse on how our customers are tracking against their key goals and outcomes, identifying opportunities for customers to purchase additional products, services, and adopt new features needed for them to maximize the value of our solution. Trusted Advisor: You understand your customers like no other and have built enough trust to act as an extension of their team. You provide prescriptive guidance to customers to help them get the most out of their LaunchDarkly pur
The product operations team enables product excellence at scale at Datadog. With over thirty standalone products on a single platform, product operations drives consistency, efficiency, and quality across the organization. As a Product Operations Manager, you will help the product organization do its best work. You'll build and scale the processes, frameworks, and cross-functional workflows that enable PMs and their partners to ship effectively. This includes touchpoints with inbound, delivery, outbound workstreams in product development. This is a role for someone who thrives in the space between teams: driving alignment, removing friction, and ensuring that the operational foundations of the product org can keep pace with Datadog's growth. At Datadog, we place value in our office culture, the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do Own and improve the full Product Development Life Cycle . Own and drive operational excellence for product launches. This includes coordinating across Product, Engineering, Marketing, Sales, Customer Success, and Support to ensure we are ready to bring quality products and support to our customers. Build AI-powered workflows and agents that automate and accelerate operational work. From customer feedback triage to launch tracking to cross-functional reporting, you'll experiment with and deploy AI tools and custom agents to help the product org move faster and smarter. Build and maintain a single source of truth for launches giving cross-functional partners real-time visibility into what's shipping, when, and what's needed from each team. Drive centralized product knowledge and enablement , ensuring PMs and stakeholders have the tools, resources, templates, and context they need to succeed and making it easily discoverable. Analyze and quantify product signals. Query prod
Job Title Director, Contract Management (Cambridge, MA or Nashville, TN) Job Description The Director of Contract Management develops and implements strategic plans and objectives for sales operations to drive organizational growth, optimize processes, enhance team performance, and align sales activities with overall business goals and market opportunities. Your Role: Lead sales operations strategy and execution by developing and implementing strategic plans, optimizing processes, leveraging data-driven insights, and aligning sales activities with organizational growth objectives and market opportunities. Drive operational excellence and continuous improvement by overseeing deployment initiatives, identifying capability gaps, facilitating training, sharing best practices, and ensuring consistent performance improvements across sites and teams. Oversee contract management and governance by leading contract drafting, negotiation, execution, compliance, risk mitigation, and providing strategic contracting guidance to senior leadership and cross-functional stakeholders. Enhance organizational effectiveness through policy, process, and technology optimization by recommending and implementing improvements across sales operations, sales support, analytics, tendering, quoting, and sales technology platforms. Provide leadership and talent development through succession planning, performance management, employee development, compensation oversight, stakeholder engagement, and final decision-making on key operational and administrative matters. You’re the right fit if: You’ve acquired at least 8 years of professional experience in contracts management, strategic planning and implementation. You have a Bachelor’s or Masters degree in a related field. Masters of Business Administration or Juris Doctor highly
Job Requisition ID # 26WD101570 We are seeking a driven and customer-focused Senior Associate Digital Business Representative (DBR) to independently manage transactional digital sales opportunities and drive KSO attainment. In this intermediate-level role, you will own inbound and signal-based outbound motions, manage the full sales cycle for low-to-moderate complexity transactions, and deliver a seamless digital buying experience. You will leverage CRM insights, digital signals, and structured sales discipline to prioritize effectively and close business within defined ACV thresholds. This is a target (KSO) based role with performance incentives, reporting directly to a Digital Business Manager. This is a hybrid position in Barcelona, Spain. Key Responsibilities Generate and manage pipeline through inbound calls, sales chat, MQLs, and signal-based outbound call campaigns (abandoned carts, expired quotes, trials, ecommerce triggers, etc.) Independently close transactional digital opportunities within defined ACV targets by navigating pricing discussions and managing negotiations effectively. Achieve quarterly ACV, revenue, pipeline, and new logo goals while Identify upsell opportunities and apply relevant promotions Conduct structured discovery, effectively handle objections and deliver high-quality engagement across phone, email, and chat Use CRM dashboards and digital signals to prioritize high-value opportunities Monitor and improve in- & outbound-to-close conversion performance Ensure SLA adherence and strong response rates +90% Follow internal di
Practice Development Manager Description - The Partner Development Manager, also known as a Practice Builder, is responsible for driving business development, achieving sales targets, analyzing market trends, and identifying strategic partner relationships. This role focuses on developing and promoting selling practices with key third-party partners and using performance metrics to evaluate partner effectiveness. You will understand, drive and achieve sales targets on centrally designed initiatives, utilizing global tools to promote local channel business. You will be assigned to active opportunities to accelerate Partner sales, support complex deals configurations, and pricing. Key Responsibilities Lead business development efforts and execute sales targets. Drive adoption of portfolio-based, customer-centric selling practices across partner ecosystem Analyze market trends and identify potential partners with emerging capabilities. Develop capabilities and selling practices with priority partners. Leverage performance data to assess and improve partner effectiveness. Incubate business and grow revenue for assigned products and solutions. Collaborate with external resellers, distributors, and HP Financial Services. Select and segment partners, supporting their adoption, practice building, and certification in their focus area. Enable partners with value proposition, collaterals, training on their focus area, links them to technical support resources. Co-sell with partners until they can operate independently. Education & Experience Recommended: Bachelor’s degree is preferred but not required. Proven experience in business development and sales. Demonstrated success in marke
Commercial Inside Account Executive – German Speaking Description - We are looking for multiple German-speaking Inside Account Executives. The Inside Account Executive (iAE) is responsible for owning the end-to-end account strategy and sales engagement for medium business accounts. This role involves developing relationships with acquisition opportunities, managing account strategies, and ensuring efficient business processes. The Inside Account Executive will work closely with specialized inside resources to grow the account. Key Responsibilities Own and execute the end-to-end account strategy. Expand share-of-wallet (SoW) by developing/closing opportunities with acquisition (new logos), retention, & development mid-sized accounts. Drive sales in Personal Systems and Managed Device Services and expand services within the account. Maintain and execute comprehensive account strategies. Identify & Connect customer strategy, key initiatives & HP offering to build outcome-based sales and substantiating business case aligned to customer key initiatives Engage with executives and build strong customer relationships. Manage pipeline growth and ensure customer retention. Coordinate with various internal departments to align resources with client needs. Education & Experience recommended: Bachelor’s degree is required. Fluent German is required. A good command of English is required. Proven experience in sales, account management, or a related role. Strong understanding of sales processes and strategies. Experience working with medium business accounts is preferred. Knowledge & S
Commercial Inside Account Executive Italian speaking Description - The Inside Account Executive (iAE) is responsible for owning the end-to-end account strategy and sales engagement for medium business accounts. This role involves developing relationships with acquisition opportunities, managing account strategies, and ensuring efficient business processes. The Inside Account Executive will work closely with specialized inside resources to grow the account. Key Responsibilities Own and execute the end-to-end account strategy. Expand share-of-wallet (SoW) by developing/closing opportunities with acquisition (new logos), retention, & development mid-sized accounts. Drive sales in Personal Systems and Managed Device Services and expand services within the account. Maintain and execute comprehensive account strategies. Identify & Connect customer strategy, key initiatives & HP offering to build outcome-based sales and substantiating business case aligned to customer key initiatives Engage with executives and build strong customer relationships. Manage pipeline growth and ensure customer retention. Coordinate with various internal departments to align resources with client needs. Education & Experience recommended: Bachelor’s degree is required. Native Italian language fluency. High English language fluency. Proven experience in sales, account management, or a related role. A background in Information Technology or a related technical field, gained through both education and professional experience, will be highly valued. Strong understanding of sales processes and strategies Experience working with medium business accounts is preferred. Knowledge & Skills</b
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. At Toast, we are passionate about innovation, excellence, and building a community of customers and employees who love what they do. The Senior Director of Enablement is a senior leader responsible for driving product activation, adoption and self-service for Toast's customers. They are also accountable for time-to-proficiency and role mastery for the Toasters who serve them, so that every customer has a great experience with Toast. In order to accomplish these goals, this leader owns the vision, operating model and execution of Enablement across its functions: Learning Design, Knowledge Content Management, Customer Training and Certification, and Internal Enablement (New Hire Enablement and Continuous Enablement) for our Customer Success and Support teams. A big part of this role is leading Enablement's transformation for the AI era, evolving and innovating on how each function produces, delivers and measures its work. This leader will also co-own Toast's AI self-service strategy in close collaboration with Product and Customer Care, since the knowledge Enablement creates is the “brain” of our AI self-service experiences. This is a highly visible role that works closely with senior leaders across the organization, and is accountable for Enablement's impact on both customer outcomes (activation, adoption, self-service rate, support contact rate) and Toaster outcomes (time to proficiency, role mastery, and Support and Customer Success performance). Responsibilities: Own the Enablement vision, strategy and operating model across Learning Design, Knowledge Content Management, Customer Training and Certification, and Internal Enablement functions. Report Enablement's impact to Toast senior leadership using metrics tied to quantified business outcomes. Lead Enablement's transformation fo
The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. About the Role The New York Times advertising department's mission is to create work that helps brands make their mark in the world, and our canvas is the full breadth of The New York Times and its associated media platforms, including digital, mobile, audio, print, events and more. The Advertising Strategy team's award-winning work includes activations across digital, audio, and print and spans the breadth of NYT's portfolio, like Cooking, Wirecutter, Games, and The Athletic, as well as our premier editorial events like the Dealbook conference. The Director, Strategy will bring experience working cross-category and possess a passion for uncovering how different categories intersect with media and culture to spark inspiring creative ways-in and ideas. Strategy is a team sport, and you will be an expert collaborator with experience leading versatile teams, including creative, program management, sales, and planning, toward a common goal. Success within the advertising strategy team requires the ability to uncover human and cultural truths across multiple categories like finance, media, entertainment, healthcare, and consumer goods as well as a passion for big ideas expressed through media, a love of The New York Times, and a high standard for creating visual presentations. Management and Mentorship: You are a skilled manager with practice and proficiency in teaching and guiding teams through the strategic process. Operational Skills: You have
GAQ327R248 About the Role Databricks is looking for an experienced commercial attorney to join our Commercial Legal team, with a primary focus on supporting our Healthcare and Life Sciences (HLS) sales teams. Our HLS customers - health systems, pharmaceutical and biotechnology companies, medical device and diagnostics companies, payers and health services companies, healthcare technology and data companies, and clinical research organizations - bring some of the most complex and interesting legal work on the commercial team. The customers on the other side of the table are sophisticated and heavily regulated, with specific compliance, privacy, and security requirements that need to be understood and addressed. You'll work side-by-side with Sales to lead negotiations, shape deal strategy, and address the issues that matter most to regulated customers - from HIPAA and data privacy to AI terms and security requirements. The role requires strong commercial judgment, the ability to build trust with sales teams and customers alike, and a practical approach to risk. You'll also have a front-row seat to how AI is transforming legal work. Our team is actively building and using AI-powered tools for contract review, research, drafting, and knowledge management, and you'll be part of shaping what that looks like. This position reports to the Senior Director & Associate General Counsel, Commercial. The impact you will have: Lead complex commercial transactions from first engagement through signature, including drafting and negotiating SaaS MSAs and related security and privacy terms, as well as order forms, statements of work, and related transaction documents Negotiate healthcare-specific agreements and provisions, including business associate agreements, healthcare data privacy and security terms, and regulatory compliance requirements Partner closely with Sales, Deal Desk, Finance, Security, Privacy, Product, and other stakeholders to resolve issues that affect dea
About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world. AI at SharkNinja At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in. Program Managers deliver sustainable, best in class product development thinking, governance, and process to enable the organization to execute the program portfolio flawlessly. Program Managers work cross-functionally, providing exposure and visibility on a global scale acting in a general manager capacity. Program Managers lead via influence and are responsible for establishing and driving timelines and resources to develop, manufacture, and get products to market with a high degree of speed and efficiency ensuring a 5-star quality experience and high rate of sales. A SharkNinja Program Manager thinks, acts and leads his/her programs like a global leader for every project or program they manage and owns the overall success of the program with a steady focus on Scope, Cost, and Schedule. They are seen as the glue that holds the team together by owning communication streams across
The Role We’re looking for a Business Development Representative (BDR) to join our Growth team. You’ll be on the front lines of identifying, qualifying, and shaping opportunities that align our technologies with Defense Industrial Base. This role is about building meaningful relationships, understanding complex challenges, and connecting Defense Unicorns’ solutions to where they can make the most impact. What You’ll Do Build and maintain relationships with stakeholders, program managers, and industry partners. Generate and qualify opportunities across programs that align with Defense Unicorns’ solutions. Collaborate with Account Executives to shape opportunities early in the acquisition cycle. Track priorities, funding lines, and acquisition strategies to anticipate where Defense Unicorns can add value. Share mission and technical insights with the Growth and Engineering teams to refine our offerings. Represent Defense Unicorns at focused industry days, conferences, and working groups. What You’ll Bring 2–4 years of experience in business development, capture, or sales (defense industry preferred). Strong understanding of acquisition processes, program offices, and budget cycles. Passion for aligning technology to mission outcomes. Excellent communication skills—both in building trusted relationships and in clear, concise written communication. Growth mindset, curiosity, and a bias for action. Ability to thrive in a fast-paced, dynamic, and highly collaborative startup environment. Why You’ll Love This Role Impact: Your work directly accelerates the ability to deliver secure software to the fleet. Mission-driven team: Work alongside technologists, veterans, and innovators united by a shared mission. Flexibility: Remote-first culture with the autonomy to work where you’re most effective. Growth: Opportunities to expand your skills across business development, capture, and strategy. Culture: We lead with kindness, trust, and speed—and we mean it. Who We Are Defense Un
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Samsara’s Scaled Customer Success team ensures customers adopt our platform, realize measurable business value, and renew and expand with confidence. Scaled Customer Success Managers pick up where our Implementation team leaves off, working closely with top customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner. Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Finance, Renewals, Sales Engineering, Customer Education and Product, enabling you to experience multiple aspects of a hyper-growth company from within. This position will take on a more technical approach to account management than a typical CSM, a successful candidate will be able to learn, understand, and convey the value of Samsara’s most complex products and features to our largest Mid-Market customers. This is a remote p
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall : We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. About the role: As a Business Development Representative, you’ll be an integral part of our North America Sales team that works collaboratively with Account Executives as you build your career at Aircall through our Sales Career Track. It’s a fast-paced role and a perfect entryway into sales within the SaaS space. Learn the fundamentals of expanding Aircall's customer base by prospecting, qualifying potential customers, and, with success, moving into an outbound closing role. Passio
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