Senior Agent Jobs

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. What You’ll Be Doing Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice. Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc. Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language. Establishing and nurturing strong relationships with company partners and external stakeholders. Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures. What We Look For In You A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field. At least 1 years of experience in language-related roles, including translation, interpretation, or localization. Proficiency in both spoken and written language relevant to the job, along with a high level of English & French language proficiency. Ability to work independently in a fast-paced environment and deliver multilingual support. Willingness to work according to a given schedule

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team When a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real. Your counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account. The work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent. These are the largest, most complex enterprises in the market. The ones that require deep customization, real j

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team When a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real. Your counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account. The work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent. These are the largest, most complex enterprises in the market. The ones that require deep customization, real j

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team When a Fortune 500 C-suite brings in Decagon, they are not buying a support tool. They are buying a transformation of how their customers experience their brand, end to end. Agent Product Managers are the people they trust to make that transformation real. Your counterpart is the C-suite, and what they are asking you to transform is their entire customer experience. You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on. You hold that relationship from the first pre-sales conversation through the life of the account. The work compounds in a way most roles don't. Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows. Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent. These are the largest, most complex enterprises in the market. The ones that require deep customization, real j

About the role: The Senior Operations Manager owns the daily performance of the Care Concierge function for a dedicated pod of health system clinics, and manages the people who deliver it. You are accountable for how Care Concierge agents are staffed, trained, coached, and held to a consistent standard across a 24/7 operation, so that clinics meet their SLAs without escalation. Success is measured on three outcomes: meeting SLAs by clinic at the lowest achievable cost per visit, converting scheduled appointments into completed visits, and preventing patient and partner escalations. A full pod supports 35+ Care Concierge staff working both in-person and remotely, so you will lead through Team Leads rather than a long list of direct reports. Leads own shift supervision and first-line issue resolution. You own pod performance, including the Leads themselves, and developing them into capable supervisors is a core expectation of the role. This role requires in-office presence in our New York office four days per week. People Management Leadership & Coaching: Manage and develop Team Leads with a consistent 1:1 cadence across day and overnight teams. Talent Lifecycle: Own hiring, onboarding, performance management, and schedule coverage for a 24/7 operation. Talent Development: Build an internal bench to promote Leads and Senior Agents from within. Run Daily Operations Operating rhythm: Manage clinic queues, monitor team performance, and clear blockers in real time. SLAs: Own SLA performance and act on leading indicators before they become patient or partner escalations. Workflow: Maintain SOPs, review workflows, and drive appointment conversion improvements. Manage escalations Per the SOP for routing clinical and non-clinical escalations: Non-clinical: Resolve operational, access, scheduling, and behavioral issues that exceed Lead authority. Clinical: Identify clinical, safety, and privacy issues and route them immediately to the right clinical or compliance ow

Expression of Interest – Future Opportunities We’re building a pipeline of talented professionals interested in future opportunities with Artefact. This posting is for resume collection and does not represent an immediate vacancy. We welcome you to share your resume, and our recruiting team may reach out as opportunities aligned with your experience become available. Who We Are Founded and headquartered in Paris, Artefact is a next-generation consulting firm, specializing in data, analytics & AI consulting, dedicated to transforming data into business impact across the entire value chain of organizations. We are proud to say that we help our clients grow their data and digital capabilities, and that we’re also growing in parallel. We have 2000 employees across 36 offices who are focused on accelerating digital transformation. Our state-of-the-art data technologies, lean AI agile methodologies, and cohesive teams of the finest business consultants, data analysts, data scientists, data engineers, and digital experts are all dedicated to bringing extra value to every client. We design data-based solutions to meet our clients' specific needs, always conceived with a business-centric approach and delivered with tangible results. Our data-driven services are built upon the deep AI expertise we've acquired with our 1000+ client base around the globe. Find out more at artefact.com . Our Opportunity We are looking for a Senior AI & Agentic Engineer to join our dynamic team. This role is ideal for someone with a deep understanding of data engineering and a proven track record of leading data projects in a fast-paced environment. Key Responsibilities Design, build, and maintain scalable and robust data pipelines using SQL, Python, Databricks, Snowflake, Azure Data Factory, AWS Glue, Apache Airflow and Pyspark. Lead the integration of complex data systems and ensure consistency and accuracy of data across multiple platforms. Implement continuous integration and co

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world. What you’ll be doing: Use and develop AI-powered tools to make software testing smarter, faster, and more effective! Improve test case generation, defect detection, flaky test analysis, regression testing, and test coverage optimization. Work with product, engineering, and cross-functional teams to review requirements and define test strategies. Build test plans, design and execute test cases, and report quality status, risks, bugs, and results. Perform functional, performance, fault-injection, reliability, and regression testing for cloud-native systems. Automate test cases and contribute to scalable test frameworks. Manage the bug lifecycle, reproduce customer issues, and verify fixes. What we need to see: MS or PhD in Computer Science, Engineering, or a related field. 5+ years of QA, test automation, or software testing experience. Hands-on experience using AI tools to improve QA workflows. Strong QA fundamentals, test strategy, test planning, and failure analysis skills. Proficiency with Unix/Linux and shell or Python programming. Exp

About Scale AI Scale AI is the data foundation for AI, helping organizations build and deploy reliable production AI applications. We partner with the world's leading enterprises and government organizations to accelerate their AI transformation through frontier AI systems that solve real business problems. Every day, we work with organizations across finance, healthcare, manufacturing, media and telecommunications to build production AI agents that automate complex workflows, help humans, reason over enterprise knowledge, and operate safely at scale. The Opportunity Applied AI is moving faster than ever. New foundation models, reasoning techniques, agent architectures, and research papers emerge every week. Yet building AI systems that reliably solve real-world problems remains one of the hardest engineering challenges. As a Senior Frontier Agent Engineer (Applied AI) , you'll bridge the gap between cutting-edge AI research and production deployment. You'll work directly with enterprise customers to design, evaluate, and deploy intelligent systems that combine frontier models with structured knowledge, retrieval, traditional machine learning, and enterprise software. Unlike traditional ML roles that focus on a single model or product, you'll work across a diverse portfolio of AI challenges spanning multiple industries and use cases. You may build a multi-agent research system and then participate in designing a customer intelligence platform, a healthcare copilot, or an autonomous workflow for a Fortune 100 company. If you enjoy reading new AI papers, experimenting with the latest models, and shipping production systems that create measurable business impact, you'll fit right in. What You'll Build Frontier AI Systems Design and deploy production AI agents that leverage the latest advances in large language models, reasoning, retrieval, memory, and tool use. Architect intelligent systems that combine LLMs, traditional machine learning, structured knowledge, enterpri

About Scale AI Scale AI is the data foundation for AI, helping organizations build and deploy reliable production AI applications. We partner with the world's leading enterprises and government organizations to accelerate their AI transformation through frontier AI systems that solve real business problems. Every day, we work with organizations across finance, healthcare, manufacturing, media, telecommunications, and government to build production AI agents that automate complex workflows, reason over enterprise knowledge, and operate safely at scale. The Opportunity The hardest part of enterprise AI isn't building a great model—it's building AI systems that reliably operate inside complex production environments. As a Senior Frontier Agent Engineer (Forward Deployed Engineering) , you'll work directly with strategic enterprise customers to architect, integrate, deploy, and operate production AI systems. You'll combine modern software engineering, distributed systems, cloud infrastructure, and frontier AI technologies to transform cutting-edge models into reliable enterprise software. Unlike traditional infrastructure or platform roles, you'll work at the intersection of AI and enterprise engineering. You'll design production agent architectures, integrate with customer systems, deploy AI into mission-critical workflows, and help shape the engineering best practices for the next generation of enterprise AI. If you enjoy solving difficult systems problems, rapidly prototyping new AI capabilities, and bringing frontier AI into production, you'll fit right in. What You'll Build Enterprise AI Systems Architect and deploy production AI systems that integrate seamlessly into complex enterprise environments, including cloud platforms, data warehouses, internal APIs, business applications, and proprietary software systems. Design scalable agent architectures that combine LLMs, retrieval, memory, tools, structured knowledge, and enterprise data into reliable production workf

Senior Python / Agentic AI Engineer Capco: Where Innovation Meets Opportunity Capco is a global leader in consulting, uniquely positioned to drive innovation and transformation in the financial services industry. More than consultants, we are strategic partners and problem solvers for some of the largest organizations in Banking, Insurance, Investment Management, Data/Digital Transformation, Regulatory Compliance, and ICT Risk. Our business and technology professionals thrive in a dynamic environment where creativity, collaboration, and cutting-edge solutions are at the heart of everything we do. Experience the Capco difference and explore how you can shape your future with us at capco.com . Capco’s AI Lab The AI Lab is a cross-disciplinary research and engineering centre that translates advanced AI research into robust, deployable solutions for clients and internal products. It runs applied research (ML and agentic/LLM systems, planning, simulation and evaluation), rapid prototyping and production engineering (APIs, CI/CD, observability, data platforms and cost/latency optimisation), and rigorous evaluation and safety work (benchmarks, red-teaming, monitoring, governance and compliance). The lab also supports client engagements and internal innovation by building demonstrators and reference architectures, transferring technology to delivery teams, publishing technical learnings, and maintaining the shared infrastructure, tooling and best practices that enable reproducible, secure and scalable AI deployment. Responsibilities Design and implement scalable, production-grade Python services that leverage LLMs and Agentic architectures. Design and implement robust agent workflows and orchestration patterns to automate complex business processes in regulated enterprise environments. Build and maintain reliable AI-enabled backend systems , including orchestration layers, tool integrations, knowledge a

Experienced or Senior Procurement Agent Company: The Boeing Company Boeing Defense, Space & Security (BDS) has an exciting opportunity for an Experienced or Senior Procurement Agent to join our Cruise Missile Systems (CMS) team in Saint Charles, Missouri . Position Responsibilities – Experienced Level 3: Integrates program, customer, product and in-service strategies into source selection, negotiation and contracting strategies Negotiates pricing and contract terms and conditions Prepares and executes negotiated contractual documents and binding agreements Conducts risk, issues and opportunities management Manages supply and demand, schedules, supplier quality, delivery and financial performance Initiates and executes supplier improvement activities and integrates results into contracting strategies Position Responsibilities - Senior Level 4: Provides oversight and management of supply and demand, schedules, supplier quality, delivery and financial performance Leads negotiation of pricing and contract terms and conditions Prepares and executes negotiation strategies resulting in contractual documents and binding agreements Interprets and enforces contract terms and conditions Consults with external customers to resolve supplier performance issues Leads supplier performance teams to develop strategic supplier solutions across programs and commodities Participates on supply chain process improvement teams and identifies improvement opportunities for potential integration into supplier contract strategies This position is expected to be 100% onsite. The selected candidate will be required to work

Experienced or Senior Procurement Agent — USA - Hazelwood, MO. Apply via Workday.

Key Attributes As a Senior Manager, you’ll be an accomplished and effective member of the Teneo Consulting team, leading client engagements with the support of Directors and Managing Directors, developing junior colleagues, and bringing a strong understanding of how data, AI and emerging technology can create measurable business value. You will operate at pace, demonstrate ownership and sound judgement, and be comfortable influencing and constructively challenging senior stakeholders. You will combine strong attention to detail with the ability to see the bigger picture, ensuring analysis and recommendations are rigorous, well-structured and executive-ready. Key Responsibilities Structure and lead projects or major workstreams of complex engagements, working directly with a Director or Managing Director and taking day-to-day ownership of delivery, team performance and client outcomes Demonstrate a strong consulting skill set, leading complex research and analysis, translating business problems into clear hypotheses and practical solutions, and structuring high-quality written output Develop the ‘answer’ from initial hypothesis through refinement and validation with senior colleagues and clients, combining rigorous analysis with sound commercial judgement Lead AI diagnostic and strategy engagements, framing the problem, identifying and prioritising AI use cases, and developing the value case to inform investment and transformation priorities. Lead AI transformation engagements from prioritised use cases through to production, orchestrating delivery across Teneo’s AI consulting capabilities, client teams and external vendors, and maintaining a clear focus on adoption and realised business value. Manage case teams on a day-to-day basis, including planning and delegating workload, coordinating multidisciplinary contributors, and providing coaching and development support to junior colleagues &n

Senior Platform Engineer AI Engineering | Forward Deployed Engineering Role Description Defense Unicorns is seeking a senior AI Agentic Engineer to embed with a government team and its technology partners building an emerging AI-powered engineering ecosystem. This role will focus on designing, integrating, and operationalizing AI agents and agentic workflows within a secure enterprise environment. The engineer will work across large language models, agent frameworks, enterprise data, APIs, developer tooling, and platform services to turn AI capabilities into reliable, mission-relevant workflows. The ideal candidate is a hands-on engineer who understands both the capabilities and limitations of modern AI systems and can rapidly translate emerging technologies into working solutions. They should be comfortable experimenting with new models and agent frameworks, integrating agents with enterprise systems and tools, evaluating performance and reliability, and working alongside platform engineers and commercial technology partners. This is not a research-only role. The focus is on moving from AI concepts and prototypes to secure, useful, repeatable agentic capabilities that can operate in production environments. Responsibilities Design, build, and integrate AI agents and multi-agent workflows using modern LLM and agentic technologies. Develop agent capabilities that interact with enterprise applications, APIs, data sources, developer tools, and mission systems. Integrate models, agents, tools, and enterprise data into secure workflows that can be deployed in controlled and classified environments. Work with LLMs, RAG, embeddings, vector databases, tool/function calling, structured outputs, MCP, and related technologies. Develop mechanisms for agents to securely discover, access, reason over, and act upon approved enterprise data and services. Prototype and rapidly evaluate emerging models, agent frameworks, and AI capabilities to determine where they can create measurab

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is building the next generation of intelligent agents powered by AI. We're seeking a Senior AI Agentic Engineer to lead this transformation across the enterprise. This is a strategic role for someone who can bridge the gap between AI technology and business value, designing and deploying AI-powered workflows that deliver measurable outcomes. You'll work across IT, people operations, marketing, sales, finance, legal, and procurement to architect AI-first solutions that solve complex business problems. Responsibilities: Architect and implement AI agents and intelligent workflows that transforms complex, multi-step business processes and deliver quantifiable business outcomes Partner with business leaders and stakeholders across multiple departments to identify high-impact AI opportunities that align with organizational objectives Elicit requirements from diverse stakeholders and translate complex business problems into technical solutions Build compelling business cases that clearly articulate ROI, implementation costs, benefits, timelines, and strategic alignment Evaluate, recommend, and implement AI solutions that best fit organizational needs and use cases Design solutions with an AI-first approach, ensuring optimal value delivery and user experience Monitor and measure the performance of AI workflows, using data-driven insights to demonstrate value and drive continuous improvement Design and deliver training programs, workshops, office hours, and enablement materials that help teams understand and adopt agentic solution Create frameworks, best practices, templates, and reusable patterns that accelerate AI adoption and ensure consistent quality Build a community of practice around AI and intelligent agents, empowering others to identify opportunities and contribute to the agentic roadmap Act as