Senior Customer Activation Manager Scaled Jobs

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. We are actively seeking a Senior Customer Architect with an understanding of technology and hands-on experience in key IT domains, notably Observability, Cybersecurity, and Enterprise Search. You should possess a strong technical background, preferably with experience in cloud-based software solutions. We value individuals who are passionate about staying at the forefront of technology trends with a growth mindset and excited to learn and implement new technologies. While previous experience with Elastic solutions is not a prerequisite, an eagerness to adopt our suite of solutions and apply them effectively to solve our customers' challenges is critical. This key role involves not only driving the consumption of our Elastic solutions by aligning them with customer business objectives but also onboarding customers, securing adoption, and facilitating expansion. What is The Role As a Sr Customer Architect, you will be the Trusted Technical Advisor, working in tandem with the customer and complementary groups like Field and Services Teams to ensure that Elastic solutions are exceeding customer's expectations. . Your technical expertise, eye for business, and ability to deliver value will accelerate and improve the customer experience leading to customer continued satisfaction and expansion within the elastic portfolio. In your role, a crucial part o

Strategic Customer Success Manager Prolific Prolific is not just another player in the AI space — we are the architects of the human data infrastructure that is reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it's the quality and diversity of human-generated data that truly differentiates products and models. Our Strategic Sales and Success team works with most of the world’s leading frontier AI model creators on one of their highest priority initiatives. The role As a Strategic Customer Success Manager, you will partner with frontier AI model creators who are making headline news every day, ensuring they achieve breakthrough value through our human data offerings. In this role, you will lead adoption, consumption, development, and value realization as a trusted advisor for AI research, program management, and business stakeholders. You will own the end-to-end success lifecycle, guiding customers from onboarding to maturity, expansion, renewal, and advocacy while collaborating with your counterparts on Prolific’s Services, Support, Sales, Solutions Engineering, Product, Marketing, and other teams. What you’ll bring to the role 6+ years in a customer-facing strategic or enterprise customer success (and/or leadership) role, ideally in a business where value is aligned with increased consumption Experience developing strategic success plans and orchestrating cross-functional dynamics to drive positive outcomes with customers Operational rigor and experience forecasting consumption to identify opportunities, mitigate risk, and measure growth Demonstrated success with navigating large organizations, driving adoption and expansion, and cultivating executive relationships/sponsorship Strong business acumen and ability to interface with senior customer stakeholders (C-Suite, VP, research leads) as well as technical teams (engineers, d

We’re looking for a Training Specialist to help us build and facilitate instructor-led training workshops, subject specialist training content, and eLearning modules for our worldwide Customer Support teams. You’ll be working on onboarding and other training programs to help ensure the ongoing, long-term improvement of Customer Support Advocates’ skills, enabling them to fulfill their potential within the Customer Support team. This role is Hiring in Mexico City, Mexico and will report to Manager, Customer Support Training & Development. WHAT YOU’LL DO: Facilitate onboarding for all new Customer Support Advocates, including assessing new hires’ knowledge and providing feedback and guidance Create and lead training programs for Customer Support Advocates across our Ecommerce, Enterprise, and Escalation Center teams on technical skill-building and soft skills such as upselling techniques, contact handling when dealing with difficult customers, business acumen, troubleshooting, chat, and phone-based customer support Create and lead specialized training programs as needed with flexibility and adaptability to deliver some courses in various time zones Collaborate with the product team, Customer Support leadership, and senior Customer Support Advocates to develop and implement training for new product launches, features, and functionality Report on training feedback and results, contributing to monthly data reviews and global updates Assist in the maintenance of existing courseware and materials Assist in the maintenance of the internal knowledge base Research and present new technologies and methodologies in workplace learning WHAT YOU’LL NEED: 3-5 years experience (or equivalent combination of education and experience) in course design, course facilitation/instruction, or e-learning design/delivery Experience coordinating and delivering webinars, in-person training, and other virtual training Ability to create en

FEQ427R388 As an Senior Manager, Field Engineering, you will lead a broader team of technical customer advisors and help shape the strategy, roadmap, and operating model for a significant Field Engineering portfolio. You will scale impact beyond your immediate team through other leaders, cross-functional initiatives, reusable practices, and strong customer and partner relationships. This role typically leads Field Engineering professionals across a broader portfolio and may include responsibility for one or two managers. Depending on the assignment, you may support a major segment, a multi-country portfolio, or an equivalent area of complexity. THE IMPACT YOU WILL HAVE Lead, coach, and develop Field Engineering professionals and emerging people leaders across a broader portfolio. Set team strategy and roadmaps that connect customer needs, technical priorities, business outcomes, and broader Field Engineering goals. Increasingly influence the most important priorities for the portfolio and help teams see around corners over the next 3–6–12 months. Partner with Sales and cross-functional leadership to shape technical-win strategy, resource allocation, customer coverage, and execution plans. Build trusted relationships with senior customer stakeholders and use customer, market, and competitive insight to improve account and portfolio strategy. Establish repeatable inspection mechanisms across teams, including portfolio reviews, customer-health reviews, technical-risk reviews, and escalation processes. Coach leaders and senior practitioners through complex customer, technical, competitive, organizational, and performance situations. Build and share playbooks, tools, enablement, and operating mechanisms that increase productivity and consistency beyond one team. Influence Product, Engineering, Support, Professional Services, Marketing, and Partners on customer requirements, product gaps, and cross-functional priorities. Use AI and automation to create one-to-many impact

CSQ227R220 The Senior Engagement Manager is a trusted advisor within the Forward Deployed Engineering organization to account teams and customers in the Financial Services sector for successful implementation and value realization. You will independently lead large, complex, cross-functional programs with minimal oversight, navigating ambiguous scenarios to drive significant impact on your assigned accounts. The impact you will have: Strategic Leadership: Independently scope and lead large, complex initiatives with multiple workstreams and diverse stakeholders. Advanced Selling: Drive the full-cycle sales of standard and customized Professional Services & Training (PS&T) programs, pulling in best practices for Centers of Excellence (CoEs) and migrations. Account Growth: Identify and pursue upsell and cross-sell opportunities within existing customers to meet or exceed revenue targets. Cross-Functional Alignment: Partner with Sales and GTM teams to prioritize regional PS&T targets aligned with growth goals. Customer Sentiment: Proactively monitor customer sentiment and take corrective actions or escalate to ensure high satisfaction. What we look for: 7-10 years running a Professional Services line of business. 10+ years in senior customer-facing roles with a mix of influencing and execution. Deep understanding of PS&T offerings, including Partner funding programs (Microsoft, AWS, Google). Strong knowledge of Databricks architecture, competitors, and migration benefits. Proven track record of managing large-scale program plans and service delivery. Ability to travel up to 25-50% as required. Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected base salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate

CSQ327R29 The Senior Engagement Manager is a trusted advisor within the Forward Deployed Engineering organization to account teams and customers in Latin America (LATAM) for successful implementation and value realization. You will independently lead large, complex, cross-functional programs with minimal oversight, navigating ambiguous scenarios to drive significant impact on your assigned accounts. The impact you will have: Strategic Leadership: Independently scope and lead large, complex initiatives with multiple workstreams and diverse stakeholders. Advanced Selling: Drive the full-cycle sales of standard and customized Professional Services & Training (PS&T) programs, pulling in best practices for Centers of Excellence (CoEs) and migrations. Account Growth: Identify and pursue upsell and cross-sell opportunities within existing customers to meet or exceed revenue targets. Cross-Functional Alignment: Partner with Sales and GTM teams to prioritize regional PS&T targets aligned with growth goals. Customer Sentiment: Proactively monitor customer sentiment and take corrective actions or escalate to ensure high satisfaction. What we look for: 7-10 years running a Professional Services line of business. 10+ years in senior customer-facing roles with a mix of influencing and execution. Deep understanding of PS&T offerings, including Partner funding programs (Microsoft, AWS, Google). Strong knowledge of Databricks architecture, competitors, and migration benefits. Proven track record of managing large-scale program plans and service delivery. Ability to travel up to 25-50% as required. About Databricks Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databrick

FEQ427R597 As a Sr. Solutions Architect, you are an expert-level technical leader responsible for the organization's most complex customer engagements. You drive consumption strategy, own executive-level relationships, and serve as the definitive technical authority for your accounts. You have declared your archetype—a recognized technical specialization that makes you a force multiplier across your team and region. You operate at the intersection of deep technical expertise, strategic account planning, and executive influence. The Impact You Will Have Drive the technical and consumption strategy for the organization's most complex customer engagements, directly influencing platform adoption and revenue growth. Own senior-level technical relationships — serving as a trusted advisor on enterprise data and AI strategy Lead the most complex architecture engagements: multi-workload platforms, enterprise-wide migrations, real-time systems, and AI/ML at scale Operate as an Expert on the Databricks Platform with a declared archetype — actively mentoring others and driving horizontal impact across your team Develop and execute competitive strategies for your customers, positioning Databricks against incumbent and emerging platforms Orchestrate cross-functional teams (DSAs, SSAs, Partners, Product) to deliver enterprise-grade solutions Coach and develop junior SAs (L3–L5) on technical depth, customer engagement, and use case prioritization Contribute to Field Engineering thought leadership through customer-facing content, workshops, and community engagement What We Look For 8+ years in solutions architecture, principal engineering, technical pre-sales leadership, or a senior customer-facing technical role Expert-level coding proficiency — Python, SQL, and ideally Spark/PySpark. You will complete a live coding assessment and a platform build during the interview Deep expertise in enterprise data architecture: distributed systems at scale, streaming/real-time, lakehouse

FEQ427R503 Sr. Solutions Architect (L6) The Role As a Sr. Solutions Architect, you are an expert-level technical leader responsible for the organization's most complex customer engagements. You drive consumption strategy, own executive-level relationships, and serve as the definitive technical authority for your accounts. You have declared your archetype—a recognized technical specialization that makes you a force multiplier across your team and region. You operate at the intersection of deep technical expertise, strategic account planning, and executive influence. The Impact You Will Have Drive the technical and consumption strategy for the organization's most complex customer engagements, directly influencing platform adoption and revenue growth. Own senior-level technical relationships — serving as a trusted advisor on enterprise data and AI strategy Lead the most complex architecture engagements: multi-workload platforms, enterprise-wide migrations, real-time systems, and AI/ML at scale Operate as an Expert on the Databricks Platform with a declared archetype — actively mentoring others and driving horizontal impact across your team Develop and execute competitive strategies for your customers, positioning Databricks against incumbent and emerging platforms Orchestrate cross-functional teams (DSAs, SSAs, Partners, Product) to deliver enterprise-grade solutions Coach and develop junior SAs (L3–L5) on technical depth, customer engagement, and use case prioritization Contribute to Field Engineering thought leadership through customer-facing content, workshops, and community engagement What We Look For 8+ years in solutions architecture, principal engineering, technical pre-sales leadership, or a senior customer-facing technical role Expert-level coding proficiency — Python, SQL, and ideally Spark/PySpark. You will complete a live coding assessment and a platform build during the interview Deep expertise in enterprise data architecture: distributed syst

Role Mission Own, lead, and scale Discovery & Framing at Defense Unicorns—help customers identify and clearly define the mission problems that matter, quantify their impact, establish what success looks like, and create the clarity needed to determine the right path forward. The Head of Discovery & Framing will lead the highest-priority customer engagements, establish the D&F methodology and quality standard, and build the team required to deliver the discipline at scale. The Role Defense Unicorns is creating a dedicated Discovery & Framing function to improve how we understand customer problems before moving into solution design. This is a senior, hands-on strategy role for someone who knows how to walk into an ambiguous customer situation, ask the questions others miss, separate symptoms from root causes, and turn a complex discussion into a clear and measurable mission problem. Trust is built by knowing the customer's mission intimately—its language, operating tempo, constraints, failure modes, stakeholder pressures, and consequences of getting it wrong. The Head of D&F must be equally comfortable facilitating a working session with senior customer leaders, interviewing operators and technical stakeholders, analyzing what was learned, and producing a concise executive-quality output afterward. This is not a traditional sales role, product presentation role, or technical discovery role. Operating principle: Help the customer define and measure the right problem before asking them to choose a solution. What You Will Own Lead Discovery & Framing Engagements Prepare for and personally facilitate high-value D&F engagements with customer executives, mission leaders, operators, technical stakeholders, acquisition leaders, and other key participants. Lead the most strategic, complex, or ambiguous engagements while developing additional D&F practitioners to handle increasing volume. Build the Discovery & Framing Function Establish the D

The Role As a Sr. Solutions Architect, you are an expert-level technical leader responsible for the most complex strategic customer engagements within the Digital Native Business. You drive consumption strategy, own executive-level relationships, and serve as the definitive technical authority for your accounts. You have declared your archetype—a recognized technical specialization that makes you a force multiplier across your team and region. You operate at the intersection of deep technical expertise, strategic account planning, and executive influence. The Impact You Will Have Drive the technical and consumption strategy for the organization's most complex customer engagements, directly influencing platform adoption and revenue growth. Own senior-level technical relationships — serving as a trusted advisor on enterprise data and AI strategy Lead the most complex architecture engagements: multi-workload platforms, enterprise-wide migrations, real-time systems, and AI/ML at scale Operate as an Expert on the Databricks Platform with a declared archetype — actively mentoring others and driving horizontal impact across your team Develop and execute competitive strategies for your customers, positioning Databricks against incumbent and emerging platforms Orchestrate cross-functional teams (DSAs, SSAs, Partners, Product) to deliver enterprise-grade solutions Coach and develop junior SAs (L3–L5) on technical depth, customer engagement, and use case prioritization Contribute to Field Engineering thought leadership through customer-facing content, workshops, and community engagement What We Look For 8+ years in solutions architecture, principal engineering, technical pre-sales leadership, or a senior customer-facing technical role Expert-level coding proficiency — Python, SQL, and ideally Spark/PySpark. You will complete a live coding assessment and a platform build during the interview Deep expertise in enterprise data architecture: distributed systems at scale, str

FEQ427R444 Location: Sydney As a Sr. Solutions Architect, you are an expert-level technical leader responsible for the organization's most complex customer engagements. You drive consumption strategy, own executive-level relationships, and serve as the definitive technical authority for your accounts. You have declared your archetype—a recognized technical specialization that makes you a force multiplier across your team and region. You operate at the intersection of deep technical expertise, strategic account planning, and executive influence. The Impact You Will Have Drive the technical and consumption strategy for the organization's most complex customer engagements, directly influencing platform adoption and revenue growth. Own senior-level technical relationships — serving as a trusted advisor on enterprise data and AI strategy Lead the most complex architecture engagements: multi-workload platforms, enterprise-wide migrations, real-time systems, and AI/ML at scale Operate as an Expert on the Databricks Platform with a declared archetype — actively mentoring others and driving horizontal impact across your team Develop and execute competitive strategies for your customers, positioning Databricks against incumbent and emerging platforms Orchestrate cross-functional teams (DSAs, SSAs, Partners, Product) to deliver enterprise-grade solutions Coach and develop junior SAs (L3–L5) on technical depth, customer engagement, and use case prioritization Contribute to Field Engineering thought leadership through customer-facing content, workshops, and community engagement What We Look For 8+ years in solutions architecture, principal engineering, technical pre-sales leadership, or a senior customer-facing technical role Expert-level coding proficiency — Python, SQL, and ideally Spark/PySpark. You will complete a live coding assessment and a platform build during the interview Deep expertise in enterprise data architecture: distributed systems at scale, streaming/real

FEQ427R338 The Role As a Sr. Solutions Architect, you are an expert-level technical leader responsible for the organization's most complex customer engagements. You drive consumption strategy, own executive-level relationships, and serve as the definitive technical authority for your accounts. You have declared your archetype—a recognized technical specialization that makes you a force multiplier across your team and region. You operate at the intersection of deep technical expertise, strategic account planning, and executive influence. The Impact You Will Have Drive the technical and consumption strategy for the organization's most complex customer engagements, directly influencing platform adoption and revenue growth. Own senior-level technical relationships — serving as a trusted advisor on enterprise data and AI strategy Lead the most complex architecture engagements: multi-workload platforms, enterprise-wide migrations, real-time systems, and AI/ML at scale Operate as an Expert on the Databricks Platform with a declared archetype — actively mentoring others and driving horizontal impact across your team Develop and execute competitive strategies for your customers, positioning Databricks against incumbent and emerging platforms Orchestrate cross-functional teams (DSAs, SSAs, Partners, Product) to deliver enterprise-grade solutions Coach and develop junior SAs (L3–L5) on technical depth, customer engagement, and use case prioritization Contribute to Field Engineering thought leadership through customer-facing content, workshops, and community engagement What We Look For 8+ years in solutions architecture, principal engineering, technical pre-sales leadership, or a senior customer-facing technical role Expert-level coding proficiency — Python, SQL, and ideally Spark/PySpark. You will complete a live coding assessment and a platform build during the interview Deep expertise in enterprise data architecture: distributed systems at scale, streaming/real-time, l

Req ID: FEQ327R409 The team The Fungible team is the “rapid-response squad” within the Field Engineering organisation that engages with customers on the most strategic, highest-potential opportunities across Benelux and the Nordics to accelerate critical use cases, land technical wins, and drive successful Databricks adoption. If you enjoy working on novel use cases across a variety of industries on highly visible engagements, this is the right home for you! The role As a Fungible Solutions Architect, you lead the technical strategy on time-boxed, targeted engagements - typically one to five months - aimed at accelerating a specific set of critical customer workloads from evaluation to a production-grade technical win. You own the architecture conversation, drive platform adoption, and act as a trusted advisor to customer architects and engineering leaders, then transition the momentum you've built to the core account team. You bring technical depth and the judgment to apply it fast, in situations that require strong ownership and are highly visible . Where a specialisation helps you contribute quickly, great — but on this team, breadth, adaptability, and a bias for impact matter just as much as your area of depth. The impact you will have Accelerate what matters most: parachute into strategic, high-profile opportunities and own a clearly defined technical area, moving critical workloads and use cases from evaluation toward production and consumption. Lead the architecture: design scalable, production-grade solutions across data engineering, ML/AI, and real-time analytics, and lead the whiteboarding, design reviews, and trade-off decisions with senior customer stakeholders. Win the technical decision : demonstrate Databricks' differentiation through custom-built solutions in competitive, must-win scenarios. Move fast while maintaining the bar: establish momentum quickly in ambiguous situations and compress timelines without cutting corners. Hand off, don't hold on :

Req ID: FEQ327R409 The team The Fungible team is the “rapid-response squad” within the Field Engineering organisation that engages with customers on the most strategic, highest-potential opportunities across Benelux and the Nordics to accelerate critical use cases, land technical wins, and drive successful Databricks adoption. If you enjoy working on novel use cases across a variety of industries on highly visible engagements, this is the right home for you! The role As a Fungible Solutions Architect, you lead the technical strategy on time-boxed, targeted engagements - typically one to five months - aimed at accelerating a specific set of critical customer workloads from evaluation to a production-grade technical win. You own the architecture conversation, drive platform adoption, and act as a trusted advisor to customer architects and engineering leaders, then transition the momentum you've built to the core account team. You bring technical depth and the judgment to apply it fast, in situations that require strong ownership and are highly visible . Where a specialisation helps you contribute quickly, great — but on this team, breadth, adaptability, and a bias for impact matter just as much as your area of depth. The impact you will have Accelerate what matters most: parachute into strategic, high-profile opportunities and own a clearly defined technical area, moving critical workloads and use cases from evaluation toward production and consumption. Lead the architecture: design scalable, production-grade solutions across data engineering, ML/AI, and real-time analytics, and lead the whiteboarding, design reviews, and trade-off decisions with senior customer stakeholders. Win the technical decision : demonstrate Databricks' differentiation through custom-built solutions in competitive, must-win scenarios. Move fast while maintaining the bar: establish momentum quickly in ambiguous situations and compress timelines without cutting corners. Hand off, don't hold on :

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet. We have a significant amount of work ahead, which gives you the opportunity to help put the global economy within everyone’s reach while doing the most important work of your career. About the Strategy and Transformation team The Strategy & Transformation team helps Stripe’s largest and most strategic users define and execute high-impact business and technology transformations. We work early in the customer lifecycle, alongside account teams and senior customer leaders, to connect business ambition with a practical path to value on Stripe. The team has established foundational Strategy & Transformation Consultant coverage across regions. We are now adding specialist advisors who bring differentiated expertise to the enterprise conversations where Stripe’s role must be understood not simply as a payments provider, but as an integrated financial backbone within a customer’s broader commerce and technology ecosystem. About the role As a Strategy & Transformation Advisor, Enterprise Commerce Architecture , you will be the senior strategic advisor for complex enterprise commerce transformations, Stripe integration engagements & pursuits across AMER. You will support and advise integration teams and our users on the most complex multi product Stripe integration engagements. Additionally, you will help customers develop a clear, prescriptive point of view on how Stripe should integrate into their future-state architecture — and what that means for their commerce platforms, order-management systems, ERP and finance estate, customer and loyalty systems, identity, data platforms, fulfillment operations, and engineering organization. You will partner with broa