Senior Customer Solutions Architect Jobs

Senior Product Manager, Identity Resilience Location: Bangalore About the Team The Identity Resilience team is Rubrik's fastest-growing business line, laser-focused on solving the most critical identity security challenges facing enterprises today. We operate as an entrepreneurial, "0-to-1" portfolio within Rubrik. As a product organization, we empower PMs to be central leaders who own the entire lifecycle - from board-level strategic vision to deep technical execution. On this team, you won’t just manage a backlog; you will be in the room with Fortune 500 CISOs, guiding engineering through complex architectural trade-offs, and architecting the macro go-to-market strategy. About the Role As a Senior Product Manager for Identity Resilience , you will be the strategic anchor and execution engine for Rubrik's Identity Protection portfolio. You will define how enterprises secure, audit, and rapidly recover their crown-jewel identity infrastructure (e.g., Active Directory, Entra ID, Okta, Ping, etc). This is a high-visibility, high-leverage role. You will partner deeply with Engineering, Design, and Go-To-Market (GTM) leadership to transform a rapidly evolving domain into a market-leading, multi-million dollar business line. Key Responsibilities Product Strategy & Vision: Own and evolve the multi-year product roadmap for enterprise identity protection, aligning technical capability with Rubrik's broader data security platform. 0-to-1 Execution: Lead the definition, design, and launch of next-generation features for workforce and customer identity platforms, driving products from early discovery to mainstream market adoption. Technical Leadership: Partner with Principal Engineers and Architects to navigate complex technical trade-offs in scale, security, and cloud/on-prem hybrid topologies. Customer & Market Discovery: Act as a trusted advisor to enterprise CISOs and IT executives, distilling complex customer pain points, compliance frameworks, and active threat v

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role The Community team builds products that allow creators to build and grow communities on Twitch. Our products span across creator and viewer journeys. As a Senior Product Manager on the Discovery team, you will own the experience that helps viewers find creators worth coming back for, across search, browse, and serendipitous discovery in the live feed. Your work will focus on helping viewers form their first creator connection and every connection after it, because that bond is what turns an occasional visit into a daily habit. You will be the voice of the viewer for recommendations: defining what viewers want, surfacing what they are not seeing but should, owning the discovery roadmap, and partnering with our ML teams to turn those needs into better ranking and relevance. You will define and execute a product strategy grounded in customer needs, working closely with applied science, design, and engineering to ship and measure your way there. Our team is based in San Francisco, CA but you can work from San Francisco, CA; New York, NY; Irvine, CA; Los Angeles, CA or Seattle, WA. You Will: Own the discovery experience across search, browse, and the live feed, helping viewers find creators worth returning for and form their first connection and every one after it. Define what viewers want fro

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role The Community team builds products that allow creators to build and grow communities on Twitch. Our products span across creator and viewer journeys. As a Senior Product Manager on the Discovery team, you will own the experience that helps viewers find creators worth coming back for, across search, browse, and serendipitous discovery in the live feed. Your work will focus on helping viewers form their first creator connection and every connection after it, because that bond is what turns an occasional visit into a daily habit. You will be the voice of the viewer for recommendations: defining what viewers want, surfacing what they are not seeing but should, owning the discovery roadmap, and partnering with our ML teams to turn those needs into better ranking and relevance. You will define and execute a product strategy grounded in customer needs, working closely with applied science, design, and engineering to ship and measure your way there. Our team is based in San Francisco, CA but you can work from San Francisco, CA; New York, NY; Irvine, CA; Los Angeles, CA or Seattle, WA. You Will: Own the discovery experience across search, browse, and the live feed, helping viewers find creators worth returning for and form their first connection and every one after it. Define what viewers want fro

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role The Community team builds products that allow creators to build and grow communities on Twitch. Our products span across creator and viewer journeys. As a Senior Product Manager on the Discovery team, you will own the experience that helps viewers find creators worth coming back for, across search, browse, and serendipitous discovery in the live feed. Your work will focus on helping viewers form their first creator connection and every connection after it, because that bond is what turns an occasional visit into a daily habit. You will be the voice of the viewer for recommendations: defining what viewers want, surfacing what they are not seeing but should, owning the discovery roadmap, and partnering with our ML teams to turn those needs into better ranking and relevance. You will define and execute a product strategy grounded in customer needs, working closely with applied science, design, and engineering to ship and measure your way there. Our team is based in San Francisco, CA but you can work from San Francisco, CA; New York, NY; Irvine, CA; Los Angeles, CA or Seattle, WA. You Will: Own the discovery experience across search, browse, and the live feed, helping viewers find creators worth returning for and form their first connection and every one after it. Define what viewers want fro

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role The Community team builds products that allow creators to build and grow communities on Twitch. Our products span across creator and viewer journeys. As a Senior Product Manager on the Discovery team, you will own the experience that helps viewers find creators worth coming back for, across search, browse, and serendipitous discovery in the live feed. Your work will focus on helping viewers form their first creator connection and every connection after it, because that bond is what turns an occasional visit into a daily habit. You will be the voice of the viewer for recommendations: defining what viewers want, surfacing what they are not seeing but should, owning the discovery roadmap, and partnering with our ML teams to turn those needs into better ranking and relevance. You will define and execute a product strategy grounded in customer needs, working closely with applied science, design, and engineering to ship and measure your way there. Our team is based in San Francisco, CA but you can work from San Francisco, CA; New York, NY; Irvine, CA; Los Angeles, CA or Seattle, WA. You Will: Own the discovery experience across search, browse, and the live feed, helping viewers find creators worth returning for and form their first connection and every one after it. Define what viewers want fro

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We're hiring a Senior Software Engineer, Frontend to join the Consumer Payments team within the Consumer Product Group . This team owns the infrastructure, experiences, and controls that power how millions of users send, receive, and move crypto on Coinbase. You'll own critical user journeys across web and mobile, building fast, reliable, and delightful payment flows while mentoring junior engineers and driving down customer friction at scale. What you’ll do: Own end-to-end frontend development for core crypto money movement experiences, including send, receive, and transaction status tracking across web and mobile Drive measurable improvements in CUJ latency, availability, and SLOs for the payment flows you own Build new user-facing features - such as contact management systems and real-time transaction status trackers Partner with product, design, and backend engineering to scope, prioritize, and ship projects that reduce CX contact rates and improve the customer experience Identify and resolve frontend performance bottlenecks across payment flows, reducing end-to-end latency and improving reliability for millions of users Required skills and experience: 5+ years of software engineering experience with deep expertise in React and React Native Proven track record of shipping consumer-facing products end-to-end in a high-scale environment, with a focus on perfo

The MongoDB Query Team is seeking a Senior Staff Product Manager to provide division-wide, product leadership for our fast, modular distributed query engine and flexible query system. As the most senior product management contributor, you will shape the multi-year strategy, product architecture, and market trajectory for the entire Query business unit. You will be the primary product authority on the most complex trade-offs, anticipating systemic risks and cutting through structural friction that blocks multiple teams and initiatives. This role requires collaboration with distinguished engineers to rigorously debate strategy and pressure-test assumptions and advise executive leadership on options that balance long-term monetization, strategy, and business outcomes. And, where relevant, owns the pricing and monetization strategy for the product line. This role can be in-office, flexible (hybrid), or remote anywhere in Canada. Responsibilities Product Vision and Roadmap: Spearhead strategic unity across multiple product areas over a multi-year horizon to drive a coherent product experience Business Leadership: Originate and de-risk the division’s most consequential strategic bets, owning rigorous business cases and advising leadership on multi-year economic outcomes Customer Advocacy: Engage with strategically significant customers at the senior level (e.g., advisory boards and executive briefings) to surface cross-portfolio opportunities and inform the roadmap PM Excellence: Elevate the global standard of product management by mentoring Staff and Senior PMs and pioneering new data-driven playbooks across the organization. Create frameworks and standards for customer and market research that others use for conducting high-quality customer and market research Cross-Functional Alignment and Execution: Partner with Directors and VPs to shape investment allocation and sequencing across the query, developer experiences, and core database portfolio Market and En

The MongoDB Query Team is seeking a Senior Staff Product Manager to provide division-wide, product leadership for our fast, modular distributed query engine and flexible query system. As the most senior product management contributor, you will shape the multi-year strategy, product architecture, and market trajectory for the entire Query business unit. You will be the primary product authority on the most complex trade-offs, anticipating systemic risks and cutting through structural friction that blocks multiple teams and initiatives. This role requires collaboration with distinguished engineers to rigorously debate strategy and pressure-test assumptions and advise executive leadership on options that balance long-term monetization, strategy, and business outcomes. And, where relevant, owns the pricing and monetization strategy for the product line. This role can be in-office, flexible (hybrid), or remote anywhere in Canada. Responsibilities Product Vision and Roadmap: Spearhead strategic unity across multiple product areas over a multi-year horizon to drive a coherent product experience Business Leadership: Originate and de-risk the division’s most consequential strategic bets, owning rigorous business cases and advising leadership on multi-year economic outcomes Customer Advocacy: Engage with strategically significant customers at the senior level (e.g., advisory boards and executive briefings) to surface cross-portfolio opportunities and inform the roadmap PM Excellence: Elevate the global standard of product management by mentoring Staff and Senior PMs and pioneering new data-driven playbooks across the organization. Create frameworks and standards for customer and market research that others use for conducting high-quality customer and market research Cross-Functional Alignment and Execution: Partner with Directors and VPs to shape investment allocation and sequencing across the query, developer experiences, and core database portfolio Market and En

We’re looking for a Director, Customer Support Escalation Center to help us develop and execute on a comprehensive, customer-first strategy and approach to our Global Hootsuite’s Customer Support Escalation Center. Reporting to the Vice President, Customer Support, you’ll plan, organize, monitor, track and report on the service levels delivered by the escalation center. In this role, you will be accountable for continuous service improvements to the escalation center operational framework and improve Hootsuite’s ability to effectively service our customers. In this role, you will partner with a wide range of stakeholders, including senior leaders to deliver an exceptional customer support experience. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for a hybrid model. This role is open to applicants located in Bucharest, Romania. In this role, you will report to the VP, Customer Support. Please note: this is a contract role until August 2027. WHAT YOU’LL DO: Develop strategies, enhance performance, and foster alignment of objectives within the Customer Support Escalation Center. This involves overseeing the global bug and incident management process, advanced technical and 24x7 on call Business Critical Support process.Establish and operationalize high levels of customer service standards. Develop and implement systems, processes and people to consistently deliver services that are tied to organizational strategies and KPI’s. Drive continuous improvement through anticipating growth, identifying gaps, and offering proactive guidance to minimize potential risks to our customers. Build robust cross-functional connections among the Customer Office, Revenue, Product, and Development leadership to tackle intricate escalated bugs and incidents, eliminate customer pain points, and suggest methods for alleviating customer experience issues and enhancing outcomes via insights from escalations and root

About the Team Our US Marketplace Strategy & Operations team is responsible for building, scaling and improving the way in which we provide Restaurant delivery. We build our restaurant selection, test 0 → 1 products to give merchants more opportunity to delight their consumers, and optimize ways to improve our marketplace to increase the return on investment our partners gain from partnering with DoorDash. This team focuses on all things Restaurants ranging from selection, to merchandising, to consumer strategy, to leveraging our logistics network in new ways, to so much more! About the Role We are seeking a Senior Associate to join our Marketplace Strategy & Operations team, with a focus on Restaurant Growth. This team is dedicated to growing our restaurant marketplace by launching new selection, enhancing in-app merchandising, helping negotiate new merchant partnerships, and commercializing products that help our restaurant partners grow their businesses on DoorDash. In this role, you will be focused on identifying and executing the most promising ways to grow marketplace revenue while deepening DoorDash’s partnership with its restaurant partners. The ideal candidate will possess a growth mindset, strong analytical skills, and a deep sense of ownership. If you're excited about launching 0 to 1 projects, solving customer challenges, working in fast-paced environments, and managing a marketplace business line with broad impact, this role is for you. We operate in a hybrid model, balancing in-person collaboration with remote work. You’re excited about this opportunity because you will… Have Ownership. You’ll own visible goals that drive both top-line and bottom-line performance of our core marketplace business. Collaborate. You’ll work in a highly cross-functional environment with teams like Product, Analytics, Finance, Marketing, Sales, and more. Strategize. You’ll bring new products and strategies to market, integrating new value propositions in

Location Details: Colombia, remote At GoDaddy, the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) , and some work entirely remotely.​ This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. Join Our Team Join our Growth team, where you'll build intelligent agents that serve hundreds to thousands of customers in production. We're at the forefront of applying AI to solve real business problems at scale. You'll architect, deploy, and operate AI-powered systems in live environments, tackling challenges in reliability, scalability, and performance as we grow our AI footprint across GoDaddy. What you'll get to do... Design, develop, and deploy production-ready AI agents and services using Node.js, LLMs (OpenAI, Anthropic, or similar), and modern cloud technologies. Drive technical design and architecture decisions for scalable, reliable, and maintainable AI-powered systems serving thousands of customers. Own end-to-end delivery of complex engineering initiatives, including backend services, API development, AI orchestration workflows, and production operations. Collaborate closely with Product, Design, Business Analytics, and Engineering teams to influence technical direction and deliver impactful customer experiences. Mentor engineers through code reviews, technical guidance, and knowledge sharing while helping elevate engineering standards and operational excellence. Your experience should include... 6+ years of professional software engineering experience building and operating scalable distributed systems and full-stack applications. Strong expertise in backend development using Node.js, Python, Go, or similar technologies, with a deep understanding of software design principles. Experience leading technical initiatives from

Here's a summary of the role: Are you passionate about creating elegant, scalable product experiences that empower teams and delight users? As a Senior Product Designer, you'll play a pivotal role in shaping the future of complex B2B SaaS products by defining and evolving the design foundations that power them. You'll combine strategic thinking, UX expertise, and exceptional visual design skills to create cohesive experiences across web and mobile platforms. Working closely with product, engineering, and design partners, you'll influence product direction, champion design excellence, and help scale a design system used across a global product portfolio. Here's a breakdown of what you'll do (not all of it, just the important stuff): Lead the evolution of our design system, creating scalable components, patterns, and guidelines that drive consistency and usability across products. Partner with Product Managers, Engineers, Content Designers, and Brand Designers to deliver intuitive, user-centred experiences. Influence product strategy by identifying opportunities to improve customer experiences through research, insights, and design thinking. Champion accessibility, visual quality, and best-practice UX standards across web and mobile applications. Drive adoption of the design system through collaboration, design reviews, workshops, and stakeholder engagement. Mentor and inspire others by contributing to a culture of design excellence, continuous learning, and innovation. These are the essentials you'll need to get an interview: 5+ years of Product Design, UX Design, or Digital Product Design experience. Strong portfolio demonstrating end-to-end design thinking, problem solving, and delivery of successful digital products. Experience designing complex B2B SaaS products and workflows. Exceptional visual design, interaction design, and user experience design skills. Experience working within Agile, cross-functional product teams. Proficiency with modern design and prototy

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. This is a high-visibility, high-impact role at the center of Gong’s security and compliance story. As our Senior GRC Security Lead, you will be the architect of foundational programs we are building — Gong’s first-ever Common Controls Framework, standing up a formal risk process and register, implementing a GRC tooling ecosystem, and owning the full policy, standards, and exceptions management lifecycle. This is not a role for someone looking to inherit a mature program. It’s a role for a builder — someone who thrives in ambiguity, operates with urgency, and finds energy in creating order from complexity. You will work directly with Legal, Sales, Engineering, Customer Audit teams, and executive stakeholders, and your fingerprints will be visible across everything Gong builds for compliance and trust for years to come. RESPONSIBILITIES Design and imple

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! About the Role We're seeking a Senior/Staff Engineer to build and maintain the automation infrastructure that powers the development cycles of our North platform. This engineer will design and implement robust automation systems that enable engineers to efficiently test and validate changes across diverse environments and configurations. This role sits at the intersection of infrastructure and standards. You'll build the systems, frameworks, and culture that allow the rest of engineering to own quality themselves; improving and extending our testing platform by creating the infrastructure that allows engineers to write and execute tests, and enable every engineering team to ship with more confidence. Key Responsibilities Design and implement automation pipelines that support comprehensive testing across multiple environments with varying feature flags and realistic customer data profiles Create intelligent testing agents that simulate real user behavior to validate different configuration combinations Develop and maintain GitHub workflows and actions to automate testing, deployment, and validation processes Manage and optimize H

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. For every enterprise ready to harness the power of the AI Data Cloud, there lies a complex web of legacy systems that can take years and millions of dollars to untangle. The Migrations team is tasked with a mission of strategic importance: to turn this multi-year roadblock into a streamlined, intelligent, and automated experience. We believe Generative AI is the key. We are building products that don't just move data, but understand and rewrite the logic of entire data applications. We're seeking a structured, technically grounded Senior Product Manager to own several key features and capabilities within this charter. You will bring product insight and clear execution to our GenAI-powered engine, ensuring your projects directly align with Snowflake's higher-level growth goals. AS A SENIOR PRODUCT MANAGER, YOU WILL : Own Feature Direction & Alignment: Provide clarity, conviction, and insight for your owned features. Ensure your roadmap and projects directly align with the broader company strategy and migration goals. Balance Technical Constraints: Deeply understand customer migration needs (such as data types, ETL pipelines, and post-migration validation). Weave technical constraints into product decisions, carefully balancing engineering effort, customer value, and feas