Senior Customer Solutions Engineer Jobs

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! The Senior Business Partner is a seasoned individual contributor with deep subject matter expertise in business partnering. This role provides strategic support to business leaders by aligning people strategies with operational and functional priorities, contributing directly to organisational performance and employee engagement. With a focus on building strong relationships, shaping talent strategies, and enabling workforce effectiveness, this role partners with senior leaders across the commercial organisation. It combines tactical delivery with strategic thinking and is instrumental in executing high-impact people initiatives. The Senior Business Partner operates with autonomy, navigating ambiguity, solving moderately complex challenges, and influencing outcomes across teams and regions. This role will predominately partner our Commercial function, partnering very closely with our VP of UK Commercial. What you’ll be doing: Strategic Business Partnering Serve as a trusted advisor to senior functional leaders, supporting the alignment of people strategies with business goals. Partner with the business to identify people-related opportunities and challenges and translate them into actionable plans. Provide coaching and support to leaders on team dynamics, engagement, performance, and change. Workforce Planning & Organisational Design Lead functional workforce planning efforts, helping shape future-fit team structures and capabilities. Support organisational design activities, ensuring scalable and effective operating models. Use data and business insights to inform headcount planning, role definition, and structural adjustments. Leadership &a

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Senior Account Manager, you manage a portfolio of Enterprise customers where relationships are strategic and multi-stakeholder. You are responsible for driving retention and revenue growth through renewals, upsells, and cross-sells while ensuring customers achieve measurable business value. You act as a strategic advisor, leveraging insights and data to help customers realize ROI and deepen their partnership with Trustpilot. What you'll be doing: Retention & Renewal: Manage complex enterprise renewals to achieve high Gross Renewal Rates (GRR) and ensure long-term partnership continuity. Growth: Drive strategic upsell and cross-sell across multiple products, markets, or divisions to deliver sustained Net Revenue Retention (NRR) growth. Strategic Account Planning: Develop multi-year account strategies and executive engagement plans aligned with customer priorities. Executive Relationship Management: Build trusted partnerships with senior stakeholders, driving alignment and value realization. Cross-Functional Collaboration: Work with Customer Success, Product, and Marketing to deliver a unified customer experience and advocate for customer needs. Market & Insight Leadership: Provide customer and market feedback to inform commercial strategy, pricing, and roadmap decisions. Who you are: You have extensive experience managing enterprise or strategic accounts in a SaaS or technology environment. Proven success driving multi-year renewals, upsells, and NRR growth in complex customer environments. Exceptional commercial acumen and executive communication skills. Strong negotiation

About the Team OpenAI Finance ensures the organization is positioned for long-term success as we pursue our mission. The Order to Cash (OTC) team oversees the end-to-end flow of commercial transactions from order intake and provisioning through billing, collections, credit risk, accounts receivable operations, and cash application. The team focuses on accuracy, compliance, operational discipline, and a high-quality customer experience. About the Role We are hiring for the Senior Credit & Collections role to support OpenAI's global receivables operations, with a focus on white-glove support for premier and strategic accounts across the U.S. and key regional areas of AR work, including standard operating procedures, payment methods, customer portals, disputes, cash application handoffs, escalations, and emerging go-to-market channels. In this role, you will manage complex customer accounts, guide priority AR workstreams, support credit reviews, and partner cross-functionally with Sales, Customer Success, Billing Operations, Deal Desk, Legal, Accounting, Cash Application, Finance Systems, and external partners. You will help improve cash collections, reduce aging, support responsible credit decisions, and maintain a strong customer experience across sensitive, high-value, and operationally complex relationships. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In This Role, You Will Manage a portfolio of premier, strategic, and high-touch customer accounts across the U.S. and key regional AR work areas, ensuring timely collections, clear communication, and a white-glove customer experience. Support collections coverage across key regional areas of AR work, including payment follow-up, documentation requirements, portal submission workflows, tax or invoicing considerations, dispute coordination, and escalation management. Support new channel success, including marke

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity We are seeking a passionate and highly driven individual to join the Deal Operations team at Postman. The Deal Operations Analyst role reports into the Head of Deal Operations which also reports into Revenue Operations. This role will work collaboratively with the sales, Finance, Legal, Renewals and Orders teams in the deal cycle; quote creation, approvals, order form creation, opportunity maintenance and bookings to comply with Postman policies and processes. The Revenue Operations team is integral to the success of the Sales and Customer Success organizations by helping to drive revenue, renewals and the productivity of the sales and customer success teams. What You’ll Do Create Quotes and Order Forms for sales deals Review Quote approval requests and approve qualified Quotes Process bookings review of customer orders. Assist in the complete order cycle, ensure quality and efficiency through the entire process Support of internal and external customers in regard to order booking and order tracking Address escalation for exception handling regarding booking requests Research discrepancies regarding ARR

About the Team Product Management in Meesho closely resembles our rocketship growth. Because we obsess over understanding customer behaviour, we’ve been able to carve out an e-commerce niche in Tier 2/3/4 towns in Bharat. Our business growth is testimony to a singular focus on how we think of ‘product’ for our unique customers - ones that have barely shopped online, but are now able to because of Meesho. Fun fact: Nearly 7% of India’s households shop with us. 😉 We are driven by a ‘user-first’ mindset. We have a strong bias for action. Above all, our team is driven by impact, not features. We drive ‘problem discovery’ & delivery - not only obsess over “what to build”, but execute with rigour to create impact. But there’s more – we love to have fun as much as we love to work hard. From movie buffs, to sportspersons, we have a super cool team. So, if a game of badminton after a day of brainstorming at work sounds like something you would love to do, then join us! About the Role We are looking for a Senior Product Manager who is passionate about solving high impact problems in a fast paced start-up environment with a high degree of autonomy. This is inherently a cross-functional leadership role where you will work closely with teams such as software engineering, UX design, category mgmt., marketing, operations, finance, etc to bring a new product to life.

We're looking for an individual to own, evolve, and grow the Team TaylorMade Rewards program across our eCommerce business within our largest market. In this role you will be the program's day-to-day champion — owning commercial execution, shaping strategy, driving member engagement and owning optimization of points while partnering cross-functionally to make loyalty a genuine competitive advantage. This is a high-visibility, high-impact role at the intersection of data, marketing, and customer experience. US Commercial Ownership Own the US Team TaylorMade Rewards program, including earning and redemption mechanics, and member lifecycle strategy in TM’s largest market. Develop and maintain the US loyalty financial model ensuring the loyalty investment drives measurable ROI through repeat purchase rate, LTV, and contribution margin. Drive the commercial evolution — identifying new earn/burn opportunities, partnership integrations (e.g., ID.me, subscriptions), and feature enhancements. Identify and develop early access and exclusive product opportunities for loyalty members — defining eligibility criteria, coordinating with merchandising and product teams on inventory allocation, and ensuring these benefits are clearly communicated and differentiated across member tiers. Commercial Management & Execution Design and execute targeted loyalty campaigns (bonus point events, triple-point promotions, milestone rewards) tied to key product launches, seasonal moments, and tour activations. Own loyalty member automations across email, SMS, and push notifications — including trigger logic, segmentation, and messaging strategy — and track performance against key engagement metrics such as open rate, click-through rate, conversion, and churn reduction to continuously optimize the member lifecycle. Collaborate with the US retention team to build pers

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary As a Digital Analytics Senior Analyst, you will work closely with product teams to evolve and improve our digital experiences for customers and patients. You will use your analytical and problem-solving skills to define success metrics and measurement approaches to ensure our digital experiences stay healthy. You will collaborate with other motivated teammates across UX, Customer Experience Management, IT, Site Optimization, Marketing and Merchandising. Required Qualifications 1+ years of relevant experience for those in a CVSH leadership program (such as DAP, Leadership development, GMDP, etc.) OR 2+ years of relevant experience for others Preferred Qualifications Knowledge of online analytics tools such as Adobe, Coremetrics, Localytics, Webtrends, etc Experience in Tableau/Power BI, SQL (Teradata, Hadoop, Google Cloud Platform, etc.) Experience with highly quantitative analytics Project oriented, pro-active, and self-motivated work style with proven ability to manage effectively multiple projects and changing priorities in an extremely fast paced environment and constantly deliver superior results within given deadlines Strengths in structured and logical thinking, problem solving, issue resolution, and attention to detail Education - Bachelor’

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Collaborate with other Design, Product, and Development managers to ensure alignment across projects Collaborate with Design and cross functional teams to ensure Design team quality, efficiency and velocity meets team needs Develop deep understanding of customer journeys, personas and segmentation within your portfolio of projects Translate complex cognitive challenges across multiple projects into elegant user experiences delivered across multiple channels Gain stakeholder support for designs by clearly communicating design vision and rationale Conceptualize, design and define breakthrough user experiences, drawing inspiration from research, user goals, and the world around you Required Qualifications 7+ years of professional work experience Has a minimum of 5 years’ experience in Desktop, native app design, including XD and visual design Has proven experience in driving and delivering design from initial concepts to in-market experiences Has 3 ye

About the Job: As a Senior Revenue Accountant at LaunchDarkly, you will play a critical role in ensuring that revenue is recognized accurately and in accordance with US GAAP and ASC 606, while leaning heavily into AI-driven automation to enhance process efficiency and scalability. You will own revenue-related tasks for month end close procedures and partner closely with cross functional teams (like Sales, Deal Desk, Legal) to review customer contracts and non-standard terms. You will also assist with external audits, preparing ad hoc analyses, and be a key point of contact for all revenue recognition activities. This role is ideal for a revenue accounting professional who enjoys working in a fast-paced environment where you can have a direct impact. Responsibilities: Support the monthly revenue close process, including preparation of revenue-related journal entries, reconciliations, and supporting schedules, to ensure timely and accurate revenue recognition Perform ASC 606 contract reviews for new and existing customer arrangements and document appropriate revenue recognition conclusions Evaluate complex or non-standard contract terms, including usage-based pricing, committed spend, minimum commitments, credits, discounts, contract modifications, renewals, and other commercial arrangements Maintain and reconcile revenue schedules across revenue, accounts receivable, deferred revenue, unbilled receivables, and customer credits Develop and maintain revenue accounting workbooks, rollforwards, and supporting documentation that provide clear audit trails from customer contracts and usage data through the general ledger Partner with Sales, Legal, Deal Desk, and Finance on new products, pricing models, contract structures, and commercial terms to identify potential accounting implications Support the accounting assessment and operationalization of new products and SKUs, including determining appropriate revenue recognition treatment, sales tax treatment, and ensuring requi

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: Builds strategic partnerships with assigned producers and customers to achieve profitable growth and cross sell objectives for assigned business or customer segments, products, and assigned geographies. Strong understanding of customer needs and expectations across multiple market segments. Moderate influence on the sale and retention of business. Fundamental Components: Oversees targeted business prospects to develop new opportunities and cross sell business to ensure profitable customers and help grow the business through consultative consulting, issue resolution, and superior service. Manages and builds producer relations as needed depending on book of business or market segment(s) being supported. Identifies opportunities to partner with the client by drawing from the entire spectrum of product lines, illustrating a keen understanding of clients' multifaceted needs and benefits utilizing Aetna's full product array (e.g., fully vs. self-insured, product combinations and/or product specializations by industry). Develops, executes, and communicates company objectives that are aligned with prospect’s objectives, financial position, and employee benefits strategy. Coordinates sales materials, testimonials, and support from SME’s to put together presentations for clients. Delivers organized polished presentatio

Senior DevSecOps Software Engineer Company: The Boeing Company The Boeing Company has an exciting opportunity for a Senior DevSecOps Software Engineer to support the Protected Tactical Enterprise Service (PTES) team in Colorado Springs, CO. As a DevSecOps Engineer on the Protected Tactical Enterprise Service (PTES) team, you will be responsible for integrating security practices within the development and operations lifecycle of tactical enterprise systems. You will collaborate closely with software developers, security teams, and infrastructure engineers to design, implement, and maintain secure, automated CI/CD pipelines, ensuring the delivery of resilient and compliant services in protected operational environments. Position Responsibilities: Leads the design, development, analyses, and maintenance of software systems that meet industry, customer and internal quality, safety, security and certification standards Partners with appropriate stakeholders to inform system definition and reviews translation of system-level requirements into software requirements and models that meet customer, operational and performance requirements and have clear traceability to design, code and test artifacts Reviews completion of software system-level analyses to identify risk, issues and opportunities; leads integration and deployment of mitigation actions throughout the software lifecycle. Leads code reviews to ensure alignment to requirements and standard Leads monitoring and reviewing test completion, verification processes and issue resolution for software systems Leads development of user documentation and training to educate end users about usage of software products Leads review of pr

We anticipate the application window for this opening will close on - 28 Sep 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life The Senior Process Engineer is responsible for providing support for multiple product families related to safety, quality, service, product cost, process improvements, and customer feedback across chemical, extrusion, textile, and biomedical manufacturing processes. This role leads and participates in cross-functional teams to achieve project goals, support continuous improvement initiatives, and drive manufacturing performance. Based at Medtronic's North Haven, Connecticut campus, a major manufacturing and engineering site supporting Surgical Innovations products, the Senior Process Engineer serves as a technical expert for production equipment and manufacturing processes. The role also supports new products transitioning from R&D into manufacturing, helping ensure successful product launch, operational readiness, and long-term manufacturing sustainability. At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working 5 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. The Senior Process Engi

ABOUT THE TEAM At Mural, we're changing how teams collaborate, think, and make decisions together. The Growth & Engagement team helps customers discover value through intuitive product experiences, rapid experimentation, and emerging AI capabilities that make collaboration more effective. We own key parts of the customer journey - from acquisition and onboarding to activation, engagement, retention, and monetization - and use data, experimentation, and customer insights to continuously improve those experiences. We're a cross-functional team of engineers, product managers, designers, and data partners who move quickly, measure outcomes, and learn from every experiment. We value curiosity, collaboration, and thoughtful technical craftsmanship, building systems that enable rapid iteration while maintaining a high bar for quality, reliability, and scalability. YOUR MISSION As a Senior Software Engineer on the Growth & Engagement team, you'll build the products, platforms, and experimentation capabilities that help customers discover value faster and achieve more with our product. You'll partner closely with Product, Design, Data, and other Engineering teams to identify opportunities, validate ideas through experimentation, and deliver experiences that improve customer outcomes and drive sustainable business growth. Beyond shipping features, you'll help shape the technical direction of the team, mentor other engineers, and establish engineering practices that enable us to experiment confidently and move quickly. WHAT YOU'LL DO Design, build, and maintain customer-facing features that improve acquisition, activation, engagement, retention, and monetization. Collaborate closely with Product, Design, Data, Marketing, and Customer Success to identify growth opportunities and translate customer feedback, product analytics, and experimentation to guide product decisions. Design, implement, and analyze experiments using feature flags, A/B testing, and analytics to vali

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role: We are looking for a Senior Manager, People Success EMEA to join our team. This is a Hybrid role based in London, reporting to the Head of People Success in the People & Culture department. As Zscaler builds an AI-native, high-performance organization, you will serve as the senior regional partner responsible for translating global talent, leadership, and capability strategies into high-impact execution across EMEA. What you’ll do (Role Expectations) Partner with EMEA business leaders and HRBPs to diagnose strategic talent priorities and align targeted People Success interventions Drive regional activation and adoption of enterprise talent, leadership, and performance strategies across diverse EMEA markets Consult with senior leaders to strengthen manager effectiveness, team performance, and critical capability development Translate workforce data, succession metrics, and capability insights into actionable reg

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. About the Role New York Times Wirecutter team is looking for a Senior Manager, Audience & Product Analytics to power our growth strategy. Your core mandate will be to build an understanding of our audience— who they are, how they engage with content and product features, and what brings them back. You will lead a team of analysts responsible for understanding audience trends, driving product improvement, and optimizing user engagement. You will provide leadership and data-driven insights, working with audience, product, and engineering leads to establish goals, design experiments, and uncover new opportunities. You will report to the Executive Director of Data Analytics and Insights, Wirecutter. This opportunity is flexible to in office or remote work. Responsibilities You will manage a team of three direct reports—promoting a culture of curiosity and excellence while setting clear deliverables, supporting career growth, and ensuring high-quality analytics output You will analyze audience growth, traffic drivers, customer journey touch points, and user engagement trends to inform strategic decision-making. You will partner with functional leads (Product, Design, Engineering, Editorial) to set strategy, define goals, and build the audience and product analytics roadmap. You will lead the design, execution, and post-analysis of product experiments (A/B testing). Provide expertise on primary metrics, trade-offs between competing goal