Senior Customer System Enablement Engineer Jobs

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet. About Celonis Academy: Join the Celonis Academy team and help empower individuals to succeed with Celonis through impactful learning experiences. We manage the Celonis Academy training platform and develop engaging online and instructor-led training programs. You will be part of the Instructor-led Training Team, responsible for direct engagement with external stakeholders. This includes developing enablement journeys and delivering training. Our instructors are subject matter experts with practical experience in Celonis Intelligence across various industries and use cases. They create and deliver course content, answer questions, and provide support to learners through lectures, demonstrations, hands-on exercises, and group discussions. Our team is global and collaborative. The Role: As a Senior Training Specialist, you will become an expert in Celonis Process Intelligence Technology, providing hands-on training to our partners and customers, primarily focusing on the India region. You will gain insights into diverse use cases and value generation for various companies while using the Celonis Platform. You will contribute to improving our training approach through quality assurance programs and measuring training impact. You will al

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin's Customer Education team drives customer onboarding, adoption, and transformation at scale through on-demand and live educational experiences. Live programming has the opportunity to genuinely connect with customers in unique ways that cut through the noise to build relationships that drive adoption. As a result, we’re looking for someone who can make this program exceptional. As our Senior Customer Education Manager, Live Programs, you'll own the live training program end-to-end: designing the curriculum, building and delivering the content, running our flagship Fin Academy Live event, and supporting strategic customers alongside our Deployment Services team. This is a high-visibility role where you'll regularly present to users, admins and C-suite audiences, and shape how Fin shows up in the room. This role requires travel to support live events and customer engagements throughout the year. What will I be doing? Own the live education program end-to-en

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes. This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals. Responsibilities Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors). Facilitate requirements gathering and process mapping for standard operating proc

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes. This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals. Responsibilities Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors). Facilitate requirements gathering and process mapping for standard operating proc

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world. At NVIDIA, we're not just transforming the world of computer graphics and AI; we're setting the stage for the future of autonomous driving. As a Lead Safety Architect, you will be at the forefront of our autonomous vehicle technology, ensuring its safety at scale. You will collaborate with the most innovative engineers and technologists to integrate safety measures into our latest DRIVE products. This role is paramount in achieving and exceeding NVIDIA's high safety standards, making your work both exciting and impactful! What you’ll be doing: Representing NVIDIA’s functional safety strategy and architectures to the customer Working closely with customers to understand their functional safety requirements and system architectures and feeding those back into the development teams Assisting customers to safely integrate and validate our products in their systems and vehicles Supporting customer facing safety collateral Tailoring functional safety platforms and safety analyses for strategic customers You will be working closely with safety management, solution architects, sales and technical marketing teams to deliver state of the art products

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? As a Senior CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes. This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals. What will I be doing? Develop trusted advisor relationships with customers (from c-suite stakeholders to

About the Role At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. As a Senior Customer Engineer, you own the technical customer relationship end to end. You run discovery independently, design integration and agentic workflow architectures for complex enterprise problems, and deploy solutions live with customers — often before they know exactly how to articulate what they need. You write optimized, production-grade code at speed, grounded in strong data structures and algorithms fundamentals, because compressing the time from customer problem to working solution is how FDE delivers its value. You bring genuine innovation to hard problems — your solutions are technically sound, elegant, and often non-obvious. You are the primary technical contact for 2–4 major enterprise accounts, you mentor FDEs on the team, and you are building the skills that will take you into Staff-level technical leadership. What You'll Do Own complex integration and AI agent implementations end-to-end — from technical discovery through go-live and post-launch enhancement — as the primary technical contact for 2–4 enterprise accounts Design integration architectures with explicit attention to error handling, retry logic, observability, failure recovery, and multi-system authentication Design and deploy agentic AI workflows that orchestrate supply chain operations — from requirements through production, including regression testing and validation before each customer deployment Deploy AI agent workflows live with customers present — configuring and troubleshooting in the room during customer calls, not gathering requirements to build later Run customer discovery

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. As part of the Customer Engineering Technical Leadership (CETL) function within HIG PSE, the Technical Leader will serve as a key technical interface between external customers and internal engineering teams. In conjunction with CIL (Customer Integration Lead), this role requires deep technical engagement to understand customer application requirements and align them with internal HBM design, product engineering, and manufacturing processes (Front-End and Back-End). The position emphasizes technical problem-solving, multi-functional teamwork, and driving integration success for advanced HBM products. Develops and deploys AI systems that help automate processes and tackle technical challenges. Responsibilities: Develop a strong understanding of customer system architecture, application requirements, and integration challenges. Translate customer technical needs into actionable requirements for internal design, product engineering, and manufacturing teams. Provide technical mentorship on HBM architecture, signal integrity, thermal solutions, and packaging strategies. Develops and deploys AI (artificial intelligence) systems that help automate processes and tackle technical challenges Work closely with internal teams across front-end/back-end process engineering, product development, and manufacturing to ensure seamless integration. Support design reviews, failure analysis, and yield improvement initiatives tied to customer requirements. </ul

Principal Aerospace Systems Architect/Engineer (Directed Energy) Company: The Boeing Company We are seeking a Principal Aerospace Systems Architect/Engineer with deep domain expertise in directed energy (DE) weapon systems to provide technical leadership and strategic direction across multi-year, high-consequence programs to join our team in Albuquerque, NM. This senior role will own system architecture and engineering execution from concept maturation through fielding, drive cross-program technical decisions, and mentor engineering teams to deliver safe, effective, and affordable DE capabilities for the warfighter. Position responsibilities: Provide technical leadership and vision for directed energy system architectures, advancing technology roadmaps to meet near-term and future warfighter needs Act as the primary technical interface with senior customer stakeholders, program leadership, and external partners to translate operational needs and doctrine into capability-level requirements and measurable success criteria Lead development of high-level concepts of operation, mission use cases, and architecture trade studies that balance lethality, throughput, range, power/energy budgets, survivability, and cost Drive functional decomposition and requirements derivation for complex DE systems and subsystems (laser source, power electronics, energy storage, beam director, beam control, sensors, thermal management, safety systems), ensuring traceable, verifiable requirements Leverage extensive, demonstrable experience leading directed energy weapon system development (solid-state, fiber, slab, or other high-energy laser technologies) through PDR/CDR to successful integration, test,

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe’s Executive Programs team builds relationships and experiences that connect senior customer leaders with Stripe’s leadership, products, and strategy. We create forums where executives can exchange ideas, explore the forces shaping their businesses, and give Stripe direct, substantive feedback. Our executive advisory programs are an important part of how Stripe captures the perspectives of executive buyers. The portfolio includes our global Customer Advisory Board as well as regional, segment, and emerging advisory programs. Our goal is to connect these programs into a coherent system that brings the right customer perspectives into Stripe and helps product, marketing, and go-to-market teams act on what we learn. What you’ll do As Head of Executive Advisory Programs, you will define and build Stripe’s approach to executive advisory forums. You will own our existing global Customer Advisory Board and create the framework for launching and scaling complementary regional and segment councils. You will also identify and incubate new advisory programs as Stripe’s priorities and customer base evolve. You will connect program strategy with execution: recruiting influential members, shaping agendas with internal partners, delivering white-glove executive experiences, and building a reliable process for capturing and activating customer feedback. You will work closely with leaders across Product, Product Marketing, Events, Sales, and Custom

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About the Role As a Manager of Forward Deployed Engineering on Notion’s Services team, you will lead a team responsible for the hands-on technical delivery of our most complex customer engagements. Your team will design, build, and deploy production-ready solutions that help enterprise customers integrate Notion as the operating layer for their business. You will combine people leadership, technical judgment, and customer-facing delivery. You will coach Forward Deployed Engineers through discovery, architecture, implementation, and launch while remaining close enough to the work to guide difficult technical decisions, unblock delivery, and build trust with senior customer stakeholders. The team’s work includes custom code, production-grade agents and AI workflows using MCP, Agent APIs, and Notion’s automation and execution infrastructure, as well as integrations, data pipelines, enterprise migrations, and complex challenges involving scale, permissions, and governance. You will help establish how Services delivers complex technical implementations across EMEA. This includes building a high-performing team, improving delivery standard

Scale's public sector business is providing the best of American commercial technology and innovation to protect the homeland and meet the moment. As a member of our public sector delivery team, you will own relationships critical to the portfolio of clients charged with a layered defense for the United States. You will be a catalyst, willing to go deep, get technical, and drive change. You will manage customer relationships and partners as well as partner with our engineering team to solve Scale’s hardest problems. All of this serves an ultimate goal of delivering cutting-edge agentic AI to orchestrate portfolio management for defense of the homeland. You will: Own technical execution for one or more national security mission areas from initial requirement through deployment and formal evaluation Translate operational workflows into detailed Product Requirements Documents (PRDs), Engineering Requirements Documents (ERDs), and executable engineering work Work alongside engineers during cycle planning to define scope, sequencing, architecture constraints, dependencies, and milestones Maintain end-to-end requirements traceability from customer objective to software build, test event, and formal deliverable Drive Jira/GitLab execution and provide accurate inputs into integrated master schedules and program-level planning Understand and manage data availability, system architecture, integration dependencies, and technical constraints across high-side networks Identify technical blockers early, own their resolution, and immediately escalate critical risks when required Partner with subcontractors and external engineering teams where applicable, defining interfaces, deliverables, handoffs, and accountability Communicate technical progress, risks, tradeoffs, and decisions clearly to both engineering teams and senior customer stakeholders Must haves: Active TS/SCI clearance 5+ years of experience in technical program management, software engineering, systems e

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. The opportunity We are looking for an experienced Account Executive to join our Sydney-based sales team and own new-business growth across Malaysia, Singapore, and Hong Kong.You will manage the full Mid-Market sales cycle, from outbound prospecting through to close, while building trusted relationships with senior customer stakeholders across the region. This role requires a consultative, value-based selling approach and the ability to adapt to different APAC markets and buying environments. What you’ll be doing Own new-business sales across Malaysia, Singapore, and Hong Kong. Build and manage a healthy pipeline across Mid-Market and Enterprise accounts. Generate and progress pipeline through a balanced inbound a

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. As a Senior HBM Customer Systems Validation Engineer at Micron Technology, Inc., you will: Be responsible for system-level validation, failure analysis, characterization, and experimentation of customer systems Run and configure diagnostic software, design experiments, analyze and interpret data, creating custom tools (Hardware and Software), presenting data to customers both inside and outside Micron Provide technical customer integration support at customer locations. To accomplish these responsibilities, you will use a variety of equipment (oscilloscopes, logic analyzers, signal generators, multi-meters, etc.) Work with customers and memory enablers like GPU manufacturers to attain design wins and qualifications of Micron memory products in their applications You will work with other engineers within the HBM team, Product Engineering, FAE, Quality Assurance, and business unit teams Debug Micron Product Customer Failures Provide technical support to customers and the field sales Utilize diagnostics to reproduce the original failure Identify failure mechanism Collaborate with Product Engineering and Return Material Authorization (RMA) </l

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: The Customer Success Senior Manager plays a key role within in Ripple, driving revenue and product adoption across Ripple's customer base. The CSSM will focus on deepening customer relationships by scaling payments volume, implementing our custody solution and identifying cross selling opportunities for Ripple's other enterprise grade products. WHAT YOU’LL DO: Develop a deep understanding of each customer's current technical solutions, organization, internal decision-making, aspirations and needs. Serve as an advisor/Ripple advocate with customers, enabling them to better experience the potential of Ripple and participate in developing new and ground-breaking solutions. Conduct financial, business and value analysis with the ability to understand and analyze key financial targets (e.g., cost reduction, revenue growth, etc.). Navigate upsell and cross sell opportunities and drive them to deal execution, working with cross functional partners. Lead key initiatives, working with cross-functional collaborators (Engineering, Technical Services, Sales, BD, Finance, Product Marketing and Legal) and creatively solve complex business and operational issues, often unique to each customer. Collect customer and marketplace feedback related to Ripple's value proposition and communicate this throughout Ripple. Identify and champion internal Ripple process improvemen