Senior Escalation Manager Jobs

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. What You’ll Be Doing Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice. Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc. Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language. Establishing and nurturing strong relationships with company partners and external stakeholders. Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures. What We Look For In You A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field. At least 1 years of experience in language-related roles, including translation, interpretation, or localization. Proficiency in both spoken and written language relevant to the job, along with a high level of English & French language proficiency. Ability to work independently in a fast-paced environment and deliver multilingual support. Willingness to work according to a given schedule

HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next. Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills. People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards. About the role We are seeking a Customer Account Manager who is committed to delivering a strong customer experience and supporting customers throughout their lifecycle with HackerRank. This role is designed for an early-career account manager who is eager to build foundational skills in customer renewals, relationship management, and account operations. In this role, you will manage a portfolio of SMB customers, ensuring consistent adoption, smooth renewals, and a positive overall experience. You will collaborate closely with teammates and follow established playbooks to support retention and identify straightforward expansion opportunities, with guidance from senior team members. What you will do Manage a portfolio of SMB customers, executing defined adoption and renewal motions to drive retention and customer satisfaction. Conduct regular customer check-ins to ensure customers are realizing value and address questions or issues proactively. Support renewal conversations and standard contract processes, escalating complex scenarios as needed. Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption. Identify basic expansion or usage opportunities and partne

Who is Tenable? Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey! What makes Tenable such a great place to work? Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together! Your Role: Design and develop complex, scalable, and high-performance features and systems within your team, ensuring clean, efficient, and maintainable code. Collaborate closely with product managers, architects, and fellow engineers to help shape technical approaches and project plans for your team’s roadmap. Provide technical input and recommendations to ensure solutions align with business objectives, compliance standards, and long-term maintainability, escalating cross-team architectural questions to staff/principal engineers as needed. Diagnose and resolve complex production issues within your team’s systems, driving root cause analysis and fixes, and escalating the most critical, cross-system issues appropriately. Mentor engineers through code review, pairing, and day-to-day guidance, helping raise the quality bar within the team. Review team members’ code with a focus on improving design and implementation quality. Your Opportunity: Develop and maintain key components and features, integrating new functionality and helping maintain the reliability and scalability of core infrastructure.

The exchange team develops and maintain a cutting-edge trading platform. With a global presence across APAC, EMEA and North America, the team has since grown with the goal to provide a seamless and secure trading experience for our clients. We are looking for a risk manager to join the CDNA Clearing Organisation. The position is based in Asia to give the clearing house risk coverage outside US hours, so you will be the first line of response for overnight incidents. The emphasis is on clearing risk and operations, but you will also contribute to the margin and stress-testing models behind them. You will be contributing to the building of a fast-growth trading platform with innovative, multi-asset products bridging traditional finance (TradFi) and digital markets. For all roles, we look for people who are passionate about financial market innovation, equipped with energy, act as owners, and have exemplary work ethics. Responsibilities Provide primary risk coverage during Asian and European hours, monitoring clearing member exposures and margin adequacy in real time and escalating breaches, abnormal activity, and position spikes to senior management. Oversee end-of-day settlement pricing processes and ensure the accuracy of cross-asset pricing data used for margin calculations and default management. Oversee the risk components of client onboarding and provide ongoing market, credit, and liquidity risk monitoring. Run the operational risk controls of the clearing house: guaranty fund and financial resource sufficiency, collateral eligibility and haircuts, and clearing member position limits and reportable thresholds. Calibrate and execute stress testing and reverse stress testing of clearing member portfolios, and support default management drills and the associated reporting. Design business requirements for clearing risk monitoring, including the daily risk pack for management. Manage and respond to regu

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Renewals Team Mixpanel's Renewals team partners with customers across EMEA to help them turn product data into decisions that drive growth. Renewals sits at the heart of our revenue engine, making sure customers keep realizing value from Mixpanel and that we retain and grow our recurring revenue base in the region. About the Role As a Renewal Manager for EMEA, you'll own the renewal process for an assigned book of business, working closely with Customer Value Managers, Sales, and Finance to protect Mixpanel's recurring revenue. You'll handle most renewals independently, following established playbooks and pricing guidance, while escalating complex negotiations, competitive risk, or unusual contract structures to senior teammates. You'll lean on data, dashboards, and AI tools to stay ahead of risk across a high-volume territory, and you'll know when to move fast with a standard motion versus when an account needs a more personal touch. This is a strong opportunity to build deep commercial and renewals expertise while learning what drives retention across different customer segments. Responsibilities Manage the renewal process for your assigned territory, tracking quote-to-close with accuracy and following up consistently across a high volume of accounts without letting details slip Use Salesforce, dashboards, and health scores, along with AI tools such as Claude, to analyze account data, flag renewal risk early, prioritize where to focus, and keep your forecast accurate Negotiate standard contract renewals using established pricing and packaging guidance, bringing in a manager or senior teammate

Citi Wealth is a leading provider of financial solutions for affluent, high net worth and ultra-high net worth clients around the world. Our Private Bankers, Financial Advisors and Product Specialists act as trusted advisors to many of the world’s most successful and influential individuals and families. We provide global insights informed by deep local knowledge and help deliver the complete financial management strategies that today’s wealth requires. Our comprehensive services are tailored to individuals and families, including entrepreneurs and business owners, single-and multi-family offices, senior corporate executives, next generation/inherited wealth, law firms and attorneys. From investment strategy, to banking, to lending and cash management we are here to support our clients comprehensively. Our goal is to deliver a premier level of service while helping clients preserve, grow and manage their wealth. Lending is a key product offering within Citi Wealth. Lending provides competitive borrowing solutions that are strategically integrated into our client’s broader Wealth Management goals. Our team provides lending solutions across all four client segments including Citi Private Bank, Wealth at Work, Citi Private Client and Citigold as part of their wider Citi relationship. US Credit Card solutions are provided to Wealth clients via US Consumer Cards. This role will oversee the relationship with US Consumer Cards in partnership with our Wealth Business and Operations teams. This role will sit within the Wealth Lending Business Strategy and Governance, which is part of the Citi Wealth Lending team. Key Responsibilities Support the ongoing development and enhancement of the Wealth US Credit Card offering in partnership with US Consumer Cards Act as a key point of contact for Bankers and Financial Advisors for US Cards-related inquiries and escalations Assist in managing d

The Role As a Manager at Clarity Partners, you will work directly with clients, Partners and experienced colleagues to solve complex strategic and commercial challenges. From an early stage, you will take ownership of projects, shape analyses and recommendations, and contribute to decisions that create lasting value for private equity investors, portfolio companies and management teams. Working in small, collaborative teams, you will gain broad exposure across strategy, transactions and value creation while continuing to develop as a trusted advisor. About Clarity Partners Clarity Partners is a Nordic M&A and growth strategy advisor part of Teneo, the global CEO advisory firm. We partner with our clients to discover, unlock and accelerate value creation, bringing top-tier quality advice, delivered with flexibility to suit our clients' timelines and requirements. Our services span the full value creation lifecycle, from investment assessment and commercial due diligence through growth strategy and transformations to pre-sale support. We want to be ambitious and successful, while also always taking care of each other. What You will Do Deliver high-quality research, analysis and client insights across a range of projects. Lead projects with support from senior colleagues. Build trusted relationships with client teams, proactively managing day-to-day interactions and escalating issues where appropriate. Develop clear, client-ready presentations and recommendations. Contribute to business development and support the continued growth of the firm. What You Can Expect Meaningful responsibility and direct client exposure from an early stage. Close collaboration with experienced colleagues and Partners in small, high-performing teams. Challenging work across strategy, transactions and value creation for leading private equity investors and companies. Continuous learning through close collaboration with experienced colleagues, Partners and clients. A p

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Manager of Compliance Testing and Assurance on the Compliance Testing and Assurance team, you'll help build and run the independent oversight program that tests whether Coinbase's compliance controls are designed and operating effectively across US and international entities. This team plans and executes testing and monitoring activities enterprise-wide, partnering with Compliance, Legal, Risk, Internal Audit, and business functions to strengthen Coinbase's compliance framework. You'll own the execution of risk-based testing cycles, deliver clear reporting to senior leadership, and drive continuous improvement of CTA methodologies and governance. What you’ll do: Own the end-to-end execution of assigned CTA activities, from planning and fieldwork through reporting and issue remediation, escalating findings as needed. Build and enhance enterprise-wide CTA program methodologies, governance documents, and testing frameworks in partnership with the Head of CTA. Drive the development of the risk-based annual CTA plan in collaboration with Compliance staff across International, Institutional, Product, Tools, and AML/CFT teams. Deliver periodic reporting on CTA plan progress, testing results, root cause analyses, and remediation status to senior compliance leadership. Lead issue tracking and remediation validation, ensuring issue owners implement corrective action

What we’re doing isn’t easy, but nothing worth doing ever is. Diligent builds helpful robots that work safely and autonomously in real world environments. We move quickly, solve messy problems, and care deeply about reliability at scale. As a Fleet Engineer, you'll own the reliability and continuous improvement of our deployed robotic fleet — leading hands-on investigations into how and why robots fail in the field, across the mobile base, charging/docking, motion and power, connectivity (modem), and sensor hardware. You'll combine remote data analysis with bench/lab failure analysis at our Austin HQ, turning field-technician reports and fleet data into clear problem statements, validated root causes, and corrective actions driven to closure with engineering, operations, manufacturing, and vendors. We are hiring a Lead Engineer, Issue Management & Triage to lead the systems, tooling, and team at the intersection of our Customers, Remote Operations Center (ROC), and Engineering. This is a highly technical, hands-on role focused on building the infrastructure that powers how we detect, triage, diagnose, and resolve issues across a deployed robotic fleet. You will work deeply with Engineering teams to design classification frameworks, build internal tools, and develop automation pipelines that improve reliability at scale. Location: Austin preferred, Remote possible (U.S.) Travel: if remote up to ~50% travel to Austin, TX (especially in the your first 90 days) What You’ll Do: Own Issue Management & Triage Systems Design and own end-to-end systems for issue intake, triage, and escalation. Define severity frameworks, SLAs, and ensure issues are consistently structured for engineering prioritization. Build Tools & Automation (Hands-On) Develop automation and pipelines to ingest, process, and classify operational data, reducing manual triage effort. Contribute directly to codebases (Python, backend services) and partner with Engineer

Key Attributes As a Senior Consultant, you’ll be an accomplished and effective member of the Teneo Consulting team, supporting Managers, Directors and Managing Directors in the delivery of client engagements, while leading smaller projects and discrete workstreams within larger, more complex cases. Key Responsibilities Provide high-quality case delivery support and workstream leadership across the four competency areas: Research, Analysis and Insight, Technical Skills, Case Delivery Demonstrate strong consulting skills, judgement and knowledge across all competency areas Lead discrete workstreams and manage smaller cases with support from Managers, Directors or Managing Directors Manage multiple workstreams, planning the coordinating team activities while translating project leadership requirements into deliverables, with support available from managers and the wider project team where is required as well as through coaching and mentoring channels Develops recommendations from initial hypothesis through refinement and validation Manage workstream teams on a day-to-day basis, delegating and planning delivery and providing coaching support Work independently with minimal need for support Manage day-to-day client interactions, understanding client priorities and escalating issues where appropriate Present analyses, conclusions and recommendations confidently to clients and project teams Support business development activity and contribute to wider Consulting team initiatives Build strong client relationships and actively coach ju

About Backblaze Backblaze is the object storage leader in the open cloud movement, fueling customersuccess with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands. Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. Backblaze is seeking a Senior Technical Program Manager. Role Overview: We are seeking a Sr. Technical Program Manager to join a growing Security team, with focus on program delivery, driving portfolio management and operating model practices for Backblaze. Key Responsibilities: Lead end-to-end planning and execution of enterprise security programs (e.g., vulnerability management, incident response readiness, identity and access management, data protection, cloud security) from initiation through delivery Communicate technical security concepts and program status clearly to both technical teams and non-technical stakeholders Develop and maintain detailed program plans, timelines, budgets, and resource allocation across multiple concurrent security initiatives Identify, track, and mitigate program risks and dependencies, escalating blockers to leadership with clear options and recommendations Drive cross-functional coordination between engineering, product, legal, and third-party vendors to ensure secu

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Revenue Team: The Revenue team drives Affirm’s top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through Affirm’s products. About the Role: Affirm is reinventing credit to deliver honest, flexible payment options without hidden fees. As Director, Platform Accounts Management, you will lead a strategic commercial organization responsible for growing and strengthening platform partnerships. You’ll shape strategy, lead high-performing teams, and collaborate cross-functionally to drive scalable business impact and platform success. What You’ll Do: Lead with strategy, develop exceptional teams, and shape how Affirm grows and strengthens our platform partnerships. Set the vision and strategy for Account Management across a portfolio of diverse platform partners, aligning team priorities to company and commercial goals Lead and develop a high-performing organization through team members, driving accountability, strategic alignment, and scalable execution across the portfolio Drive portfolio performance across retention, growth, product adoption, operational health, and long-term partnership value Navigate complex and ambiguous business challenges, balancing partner needs, operational realities, and Affirm’s long-term strategic priorities Build trusted relationships with executive stakeholders at strategic partners and serve as a senior strategic partner on complex decisions, escalations, portfolio prioritiza

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Associate on the Compliance team, you'll support the implementation and execution of Coinbase Canada's compliance program, covering AML/ATF, KYC, sanctions, transaction monitoring, and regulatory reporting under FINTRAC guidelines. This team ensures Coinbase Canada meets its regulatory obligations as the business grows and expands across new products and services. You'll partner with the Canada Chief Compliance Officer to strengthen controls, manage compliance cases, and drive reporting and process improvements that keep Coinbase Canada ahead of evolving Canadian regulatory requirements. What you'll do: Own AML/ATF compliance reporting for Coinbase Canada, including drafting reports related to fiat and virtual asset transactions, STR and LVCTR filings, and ensuring all submissions meet FINTRAC guidelines and timelines. Manage and review assigned compliance cases within defined SLAs, providing clear guidance to internal stakeholders on escalations, EDD reviews, and high-risk or complex matters. Drive regulatory monitoring by tracking FINTRAC announcements, legislative changes, and industry developments, translating them into actionable updates for the Canada financial crimes compliance program. Coordinate responses to requests for information (RFIs) from fiat partners, ensuring timely and accurate extraction of user data and supporting documentation in lin

Junior Fund Accountant – Dublin, Ireland (12‑Month Graduate Opportunity) Start your finance career with a leading global investment bank – via mthree Are you a recent finance or accounting graduate looking to launch your career with a top tier investment bank in Dublin? We’re hiring Junior Fund Accountants for a 12-month placement. This role combines hands-on industry experience with structured training through the mthree Academy, preparing you to excel in global fund accounting and investment operations. What you’ll do As a Junior Fund Accountant, you’ll support the delivery of high-quality accounting services for assigned funds and clients. Your responsibilities will include: Performing cash and asset reconciliations for assigned funds Reconciliating and allocating fund expenses accurately Preparing first draft fund performance reports for client review Contributing to service improvement initiatives, process efficiencies, and control enhancements Supporting senior colleagues on complex accounting items and escalations Answering standard client questions on fund reporting and accounting processes Helping ensure compliance with internal controls and operational standards Working collaboratively to support team and business objectives This role provides deep exposure to fund accounting processes, NAV components, financial reporting cycles, and operational fund controls. Training You Will Receive (mthree Academy) Before joining your client team, you will complete structured training designed to build your expertise across financial markets, accounting fundamentals, and fund operations. Core Curriculum Overview Banking & Market Foundations History and evolution of the global banking system Role of banks in financial markets Basel regulatory framework Regulatory compliance, governance & culture Financial crime compliance Professional skills: networking, communication, remote work readiness Funds Ind

About the Team The IT Services and Support team is responsible for delivering seamless, efficient, and reliable workplace technology across the organization. We provide frontline IT support, run employee lifecycle operations, support conference rooms and events, manage vendors and assets, and continuously improve systems, documentation, and workflows to strengthen the employee experience as OpenAI grows. About the Role As the EMEA Regional IT Support Lead based in Dublin, you will be the senior onsite IT owner for the Dublin office while serving as the regional lead for IT support across EMEA. You will combine high-quality hands-on support with regional coordination, operational leadership, and process improvement. Your scope includes frontline support, onboarding and offboarding, AV and event readiness, vendor and equipment management, office build and workplace technology support, executive support, and the design of scalable support workflows across offices and time zones. We are looking for someone who is customer-focused, technically strong, and able to operate independently in a fast-moving environment. You should bring strong judgment, clear communication, and the ability to turn ambiguous operational needs into reliable systems that improve the employee experience. This role is the onsite IT lead in our Dublin office, serves as the regional lead for EMEA IT support, requires 5 days in office per week, and offers relocation assistance to new employees. This role is based in our Dublin office. In this role, you will: Own EMEA IT Support: Take end-to-end ownership of the regional support experience, from prioritizing needs and resolving escalations to addressing systemic gaps and driving improvements. Lead EMEA Regional Support: Partner across offices and time zones to improve coordination, strengthen support coverage, and drive a more consistent employee experience across EMEA. Own Employee Lifecycle Operations: Lead or support onboarding and offboarding workf