Senior Escalation Manager Jobs

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Revenue Team: The Revenue team drives Affirm’s top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through Affirm’s products. About the Role: Affirm is looking for an experienced Director of Sales to lead four Account Executives focused on signing platform partnerships, including ISVs and SaaS providers, that expand Affirm’s reach with SMB merchants. Reporting to the Senior Director, ISV Partnerships, you will shape our high-velocity sales motion, build executive relationships, lead complex commercial opportunities, and translate strategy into measurable business results. What You’ll Do: Lead, coach, and develop four Account Executives, creating clear accountability for performance while strengthening individual execution and team culture. Define and evolve Affirm’s ISV go-to-market strategy, including where we focus, how we cover the market, and how we win and scale ISV partnerships. Own outcomes from opportunity creation through signature, integration, launch, and early merchant activation. Hold cross-functional partners accountable to shared milestones and resolve escalations. Lead strategic platform opportunities and complex negotiations, building executive relationships, setting the narrative, surfacing risks early, and helping the team navigate multi-stakeholder deals. Bring rigor to prospecting, pipeline management, forecasting, and deal strategy to improve execution and accelerate growth. Represent th

A Career with Point72's Compliance Team The Point72 Compliance department is an industry-leading team of compliance professionals who support global investment and trading activities by establishing and enforcing the firm’s compliance policies, providing real-time advice, and conducting pre- and post-trade surveillance. Our team is essential to Point72’s success and we provide mentorship, a growth path, and the opportunity for a long-term career with us. What you'll do Provide real-time compliance coverage for traders, providing clear, actionable guidance on trade approvals and trading conduct Support and enhance the trading compliance program for the firm’s trading desks, driving measurable improvements in controls and monitoring Manage cross-functional coordination with legal, risk, operations, finance, technology, and third-party vendors to implement and enhance compliance solutions Build and enhance pre-trade and post-trade surveillance processes, including tuning alerts and escalating significant issues Assist in advising on new trading strategies, products, and market access to ensure compliant go-to-market execution and risk mitigation Partner with trading operations and technology teams to develop and implement automated controls, reports, and dashboards Execute and manage trading-related compliance projects driven by regulatory change or internal initiatives from scoping through delivery Investigate trading exceptions and potential breaches, prepare concise findings and remediation plans, and present results to senior compliance leaders Develop and deliver targeted training and guidance for trading personnel to embed compliance-by-design practices Monitor market and regulatory developments that affect trading activities and translate them into clear internal policy and process updates What's required Minimum of 5 years of compliance experience within an investment manager, hedge fund, or broker-dealer with direct responsibility for trading compliance Demons

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Benefits Analyst on GitLab's Total Rewards team, you'll support global benefits administration and take ownership of day-to-day benefits operations in India, partnering closely with a Senior Benefits Analyst. Your initial priorities will include planning benefits events at the Bangalore hub, streamlining enrollment and benefits onboarding , handling tier 1 benefit questions and escalations, taking over and improving administrative and audit processes, along with routine benefits tasks.You'll build depth in global benefits and manage assigned work with increasing independence, seeking guidance on prio

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Stripe’s People Systems team sits at the intersection of technology and human experience. We are internal consultants who turn ambiguity into scalable solutions. As part of the People Solutions organization, we partner with Corporate Technology, Finance, and the wider People team, including Talent and Total Rewards, to build a world-class employee experience. We are a strategy-first, quality-focused team that values technical rigor, adaptable problem-solving, and deep empathy for the Stripes we serve. What you’ll do As a Workday Analyst on the People Systems team, you’ll help administer and improve Stripe’s Workday environment. You’ll support the operational, cyclical, and change-management work that keeps our systems running reliably while building technical depth across key Workday domains. You’ll work with People Systems teammates and cross-functional partners to turn well-defined requests into tested, documented system updates. You’ll own assigned workstreams with guidance and partner with senior teammates on complex changes, high-risk decisions, and system escalations. This role is well suited to someone who enjoys solving operational problems, working carefully with confidential data, and bringing clarity to Workday administration. Responsibilities Configure and administer assigned Workday capabilities across defined functional areas, including Core Human Capital Management, Security, Time Tracking, Absence, and Reporting Complete recu

Req ID FEQ327R163 About the Role As a Director, Field Engineering, you will lead a multi-team Field Engineering organization and own strategy, talent, operating model, and execution for a significant business area. You will scale customer and business impact through other leaders while influencing broader go-to-market, partner, Product, Engineering, and company priorities. This role typically oversees a leadership team of approximately 3–5 leaders or an equivalent multi-team scope. Depending on the assignment, you may lead a broad business unit, multiple segments or countries, a major portfolio, or another strategically significant area. The Impact You Will Have Build and lead a strong leadership team that attracts, develops, and retains exceptional Field Engineering talent. Own an end-to-end strategy across talent, customer coverage, technical priorities, operating model, execution, and business impact. Translate customer, market, competitive, and technical trends into clear priorities and 6–12+ month plans. Scale impact beyond individual teams through leaders, cross-functional GTM initiatives, partner ecosystems, and repeatable operating mechanisms. Build trusted relationships with senior customer stakeholders, including VP-level and equivalent audiences, and guide complex programs, escalations, and transformation roadmaps. Establish operating norms and inspection cadences across the organization that create visibility, accountability, predictable execution, and fast course correction. Shape resourcing and organizational design to support growth, customer outcomes, technical quality, and long-term business value. Upgrade hiring rigor, talent practices, leadership development, performance management, and succession planning across the organization. Influence broader Sales, Professional Services, Marketing, Partners, Product, Engineering, Support, and executive priorities through a clear point of view and strong cross-functional relationships. Partner with GT

The Team + The Role Pendo’s Technical Support Engineers are the diagnostic and strategic layer between customers and the product. This small, global team sits within Engineering and partners daily with Product, Engineering, and Customer Engineering across the US, EMEA, and APAC. The team does not operate like a help desk; it solves technical problems, strengthens customer outcomes, and turns customer signal into product insight. As a Sr. Technical Support Engineer, you will own customer issues end-to-end across Pendo’s web and mobile products, from triage and debugging to resolution, documentation, and feedback loops. You will handle break/fix issues, how-to questions, configuration guidance, bug reproduction, and complex escalations while using AI tools to accelerate research, drafting, troubleshooting, and knowledge capture. At the senior level, you will also serve as a go-to technical resource for peers and contribute to the cross-functional work that makes the support function stronger. This role is based in our Raleigh office. What this looks like day-to-day Support queue ownership: You triage, diagnose, and resolve technical issues across Pendo’s web and mobile products, including break/fix, how-to, best practice, and configuration questions. You manage urgency based on customer impact and own each case until the customer’s problem is actually solved. Technical guidance: You provide targeted technical assistance on platform usage, configuration, and best practices for customers in your segment. Each engagement is scoped to the issue at hand, with clear resolution, documentation, and a path forward that helps the customer move independently. Customer signal: You translate customer pain into reproducible test cases, clear bug reports, and prioritized feedback for Product and Engineering. You also surface customer health signals and strategic gaps to Account Owners and Customer Success so the right teams can act. Knowledge at scale: You create and maintain intern

Fireblocks is the company bringing global finance onchain. Backed by over $1 billion in capital, we are the premier digital asset infrastructure provider trusted by thousands of industry-defining financial institutions, including banks, payment providers, fintechs, and global corporates such as BNY Mellon, BNP Paribas, ANZ Bank, Western Union, Stripe, and Revolut. Built for institutional scale and security, our enterprise-grade platform and network have powered over $14 trillion in digital asset transfers worldwide. What you’ll do Ready to join the fast-paced world of navigating the shifting landscape of regulations for cryptocurrency and DeFi? We’re looking for an experienced Frontline Support Engineer to join a newly formed APAC Support team. As a Technical Support Engineer, you will deal with the most challenging and complex problems in the Defi and Web 3.0 space. You will support Fireblocks's continued hyper-growth and work closely with many teams, including Site Reliability, DevOps, Product and Engineering. Our Frontline Support Team operates on a 24/7 basis 365 days out of the year, including all major holidays which are paid overtime. APAC Frontline engineer will cover 5 days weekly, might include one day over the weekend and the Shift could start at 7 am ( no night shifts ). Responsibilities Owning problems through to resolution using all available resources at your disposal Provide real-time support using Slack and remote troubleshooting during APAC timezone Deliver best-in-class technical support for Fireblocks's SaaS platform Escalate technical issues to the Senior Support Team as required Collaborate with the Senior Support team during outage situations and participate in war room calls Adoption and adherence to business processes and policies Since the Frontline Support team is our first line of defence, The expectation is to handle customer queries and escalations professionally with meticulous case management and documentation. Minim

Fireblocks is the company bringing global finance onchain. Backed by over $1 billion in capital, we are the premier digital asset infrastructure provider trusted by thousands of industry-defining financial institutions, including banks, payment providers, fintechs, and global corporates such as BNY Mellon, BNP Paribas, ANZ Bank, Western Union, Stripe, and Revolut. Built for institutional scale and security, our enterprise-grade platform and network have powered over $14 trillion in digital asset transfers worldwide. What you’ll do Ready to join the fast-paced world of navigating the shifting landscape of regulations for cryptocurrency and DeFi? We’re looking for an experienced Technical Support Engineer to join a newly formed APAC Support team. As a Technical Support Engineer, you will deal with the most challenging and complex problems in the Defi and Web 3.0 space. You will support Fireblocks's continued hyper-growth and work closely with many teams, including Site Reliability, DevOps, Product and Engineering. Our Technical Support Team operates on a 24/7 basis 365 days out of the year, including all major holidays which are paid overtime. APAC Technical Support Engineers will cover 5 days weekly, might include one day over the weekend and the Shift could start at 6:30am (no night shifts). Responsibilities Owning problems through to resolution using all available resources at your disposal Provide real-time support using Slack and remote troubleshooting during APAC timezone Deliver best-in-class technical support for Fireblocks's SaaS platform Escalate technical issues to the Senior Support Team as required Collaborate with the Senior Support team during outage situations and participate in war room calls Adoption and adherence to business processes and policies Since the Technical Support team is our first line of defence, The expectation is to handle customer queries and escalations professionally with meticulous case management and documentati

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The Customer Success team within Customer Experience supports Coinbase Financial Services Europe Ltd (CBFSE), our MiFID-regulated entity in Cyprus, delivering compliant support across phone, chat, and email. As a CX Supervisor, you'll lead a team responsible for monitoring and improving the quality and regulatory compliance of all customer communications, ensuring interactions are clear, fair, and fully aligned with CySEC and MiFID requirements. What you'll do: Lead a team of CX agents and QA analysts supporting CBFSE customers across phone, chat, and email, driving performance and regulatory compliance across all channels. Own the CX quality assurance framework for Cyprus, including scorecards, sampling methodology, and calibration sessions, and drive continuous improvement in quality and compliance metrics. Review recorded customer communications to verify adherence to MiFID and CySEC conduct-of-business standards, including risk warnings, disclosure requirements, and prohibition of unauthorized investment advice. Partner with Compliance, Legal, AML, Operations, and Training to translate regulatory requirements into actionable CX processes, scripts, and knowledge base content, and coach agents on QA outcomes. Manage customer and regulatory-sensitive escalations through root-cause analysis and remediation, and report CX quality and compliance KPIs to senior stakehol

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Okta Security team’s mission is to strengthen Okta’s position as the leading Identity-as-a-Service solution by identifying and resolving risks to the employees, product, and most importantly, our customers. The Security Trust & Culture team works to enhance customer trust in Okta’s identity services . We serve as a strategic resource working closely with Okta’s go-to-market teams. The Customer Assurance team is the central hub for security information, providing comprehensive guidance and resources to Okta customers so they can effectively manage their risk. As a Senior level analyst of Customer Assurance, you will support prioritizing and efficiently responding to questions about our security program and other due diligence related requests. You will act as a critical bridge between our customers and our internal engineering teams, ensuring Okta’s security posture is communicated effectively.Tasks will include training local Sales teams, managing complex escalations in the regional market, and driving technological changes to help Customer Assurance scale its efforts globally. This position requires a unique combination of skills including an ability to coordinate the analysis of technical issues, to communicate c

Overview: Guidepoint’s Client Service teams are passionate about expanding our reach with both new and existing clients. We support all of Guidepoint’s service offerings, helping to build relationships and communicate how Guidepoint helps clients stay informed and make better business decisions. Our teams are motivated to provide custom offerings designed to help every potential client make the most of their partnership with Guidepoint. Guidepoint is seeking qualified candidates for a VP, Account Executive - Client Service on the Institutional Client Service team . This person will promote our subscription-based research service to various business units within existing clients (hedge funds, mutual funds, private equity etc.), in order to grow overall usage. This is a Hybrid position in our New York City office. What You'll Do: Own a portfolio of client accounts that have been clients for 2+ years, ensuring long-term retention and growth Lead contract negotiations, pricing discussions, renewals, and commercial conversations Drive upsell, cross-sell, and package expansions across existing accounts Proactively meet clients in person and virtually to strengthen executive relationships Identify and activate new users within existing client organizations Develop account growth strategies and revenue plans in partnership with service leadership Monitor usage trends and intervene strategically to prevent churn Serve as senior point of contact for escalations and high-level client discussions Partner closely with client service teams to ensure flawless delivery and client satisfaction What You Have: 3-5 years of experience in account management, relationship management, or consultative sales Proven track record managing renewals and negotiating contracts Demonstrated success driving upsell and cross-sell revenue Experience managing mid-sized to large B2B client portfolios Strong executive presence and ability to build C-level relationships Comfortable conducting

Who We Are: Being naked is the #1 most sustainable option. We're #2. Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025 , Circular by 2030 , and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal , and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it. We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA . We innovate across categories like accessories , swimwear , and sleepwear , and we reach millions of people with campaigns like this , this and this . None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong. And starting right now, we want to do all that with you. Work Location/ Schedule: 5 days, M-F On-Site at Vernon office Senior Associate, Product Development (Domestic) What you’ll do: Own sample yardage, trim requests, and Recut PP processes end-to-end, driving on-time fit sample completion and adherence to established timelines. Maintain clear prioritization across all assigned styles, proactively tracking milestones, surfacing risks early, and keeping work in consistent forward motion. Identify issues early, evaluate solutions, and act within scope, escalating to management when tradeoffs require broader alignment. Drive alignment across Design, Merchandising, Pattern Makers, Sample Room, R&D, Purchasing, and Production by delivering clear status, context, and next steps. Ensure accuracy and transparency across PLM (Centric), PIM, and shared trackers, keeping BOMs, development status, and material availability consiste

Position Overview As a Solutions Engineer at Diligent, you will partner closely with Sales to help organizations understand how our platform can transform the way they identify and mitigate risk, perform audits, strengthen controls, and operationalize broader GRC programs. You’ll independently lead the SE workstream on small to mid-sized opportunities, while partnering with more senior Solutions Engineers on complex, multi-pillar deals, acting as a trusted partner to customer stakeholders and helping translate Risk & Audit and broader GRC challenges into clear, compelling solutions that drive business value. If you enjoy combining domain expertise, storytelling, solution design, and customer interaction and are looking to build your career in a commercial, customer-facing environment, this is a strong next step. Key Responsibilities Customer & Commercial Partnership Partner with Sales to lead the full pre-sales lifecycle for small to mid-sized opportunities, helping customers understand how Diligent solves real-world risk, audit, and control management challenges. Deliver independent, well-prepared, tailored software demonstrations that clearly articulate business value, while seeking coaching and feedback from senior team members for continuous improvement. Engage confidently with stakeholders across Internal Audit, Risk, Compliance, IT, Controls, and Governance teams, owning day-to-day customer conversations and escalating to senior SEs for high-risk or complex topics as needed. Translate customer pain points into clear solution narratives, including outcomes and success criteria, to support deal progression and closure. Own the technical win for small to mid-sized opportunities, and contribute to the technical strategy on larger, multi-stakeholder deals in partnership with senior SEs. Solution Design & Thought Leadership Design and present solu

Position Overview As a Solutions Engineer at Diligent, you will partner closely with Sales to help organizations understand how our platform can transform the way they identify and mitigate risk, perform audits, strengthen controls, and operationalize broader GRC programs. You’ll independently lead the SE workstream on small to mid-sized opportunities, while partnering with more senior Solutions Engineers on complex, multi-pillar deals, acting as a trusted partner to customer stakeholders and helping translate Risk & Audit and broader GRC challenges into clear, compelling solutions that drive business value. If you enjoy combining domain expertise, storytelling, solution design, and customer interaction and are looking to build your career in a commercial, customer-facing environment, this is a strong next step. Key Responsibilities Customer & Commercial Partnership Partner with Sales to lead the full pre-sales lifecycle for small to mid-sized opportunities, helping customers understand how Diligent solves real-world risk, audit, and control management challenges. Deliver independent, well-prepared, tailored software demonstrations that clearly articulate business value, while seeking coaching and feedback from senior team members for continuous improvement. Engage confidently with stakeholders across Internal Audit, Risk, Compliance, IT, Controls, and Governance teams, owning day-to-day customer conversations and escalating to senior SEs for high-risk or complex topics as needed. Translate customer pain points into clear solution narratives, including outcomes and success criteria, to support deal progression and closure. Own the technical win for small to mid-sized opportunities, and contribute to the technical strategy on larger, multi-stakeholder deals in partnership with senior SEs. Solution Design & Thought Leadership Design and present solu

Databricks — the global leader in data and AI — is looking for a motivated Legal Counsel to play a key role in our growing EMEA business. This is an opportunity to bring your SaaS commercial experience to a company defining the next generation of data, analytics and AI — partnering with sales teams to enable some of the world's most innovative organisations to build on the Databricks Data Intelligence Platform. You will report to the Director & Assistant General Counsel, EMEA Commercial Legal, and will be a valued part of the team responsible for reviewing and negotiating customer agreements, providing legal support for revenue-generating activities of Databricks, and helping the business to improve processes and scale at pace. The impact you will have: Working in partnership with the sales teams to enable some of the best known companies in the world to adopt the world's leading data and AI platform. You will diligently help resolve legal issues to enable smooth and timely transactions, escalating to senior team members where appropriate. You will work collaboratively within an experienced and supportive legal team that will invest in your development and learn to confidently guide our sales teams on internal processes. You will have a genuine appetite to test, adopt and champion AI tools that make our legal function faster and smarter. Reviewing, drafting and negotiating commercial agreements, such as MCSAs, SOWs and Order Forms, ensuring that Databricks' risk position is protected and internal compliance requirements are met; Supporting the end-to-end contract management lifecycle, providing practical, commercially-minded advice to sales and professional services teams on contractual risks and commercial matters; Actively testing and adopting AI tools to improve the efficiency of contract review and the wider legal function, and contributing to process improvements and good practices that help us scale; Providing support and enablement to sales teams on key c