Senior Escalation Manager Jobs

The Role As a Senior Consultant at Clarity Partners, you will work directly with clients, Partners and experienced colleagues to solve complex strategic and commercial challenges. From an early stage, you will take ownership of workstreams, shape analyses and recommendations, and contribute to decisions that create lasting value for private equity investors, portfolio companies and management teams. Working in small, collaborative teams, you will gain broad exposure across strategy, transactions and value creation while continuing to develop as a trusted advisor. About Clarity Partners Clarity Partners is a Nordic M&A and growth strategy advisor part of Teneo, the global CEO advisory firm. We partner with our clients to discover, unlock and accelerate value creation, bringing top-tier quality advice, delivered with flexibility to suit our clients' timelines and requirements. Our services span the full value creation lifecycle, from investment assessment and commercial due diligence through growth strategy and transformations to pre-sale support. We want to be ambitious and successful, while also always taking care of each other. What You will Do Deliver high-quality research, analysis and client insights across a range of projects. Lead workstreams and smaller engagements with support from senior colleagues. Build trusted relationships with client teams, proactively managing day-to-day interactions and escalating issues where appropriate. Develop clear, client-ready presentations and recommendations. Contribute to business development and support the continued growth of the firm. What You Can Expect Meaningful responsibility and direct client exposure from an early stage. Close collaboration with experienced colleagues and Partners in small, high-performing teams. Challenging work across strategy, transactions and value creation for leading private equity investors and companies. Continuous learning through close collaboration with experienc

Role Overview We are seeking a Senior Producer to drive the delivery of live operations content and coordinate cross-functional publishing efforts for our live-service MMORPG. This is a senior individual contributor role sitting on the publisher side, responsible for owning the publishing delivery schedule, keeping cross-functional teams aligned and on track, and serving as the operational backbone of the live-service content pipeline. You will work closely with NC's development team in Korea, as well as NC America's Marketing and Community teams, to ensure content reaches Western players on time and at the quality bar we've set. This role requires organizational discipline, cross-cultural communication, and live-service instincts to make a complex, multi-stakeholder publishing operation run smoothly. You are a connector, a planner, and an executor who thrives in the structured chaos of a live MMORPG environment. Responsibilities Publishing Delivery Own the NC America publishing delivery schedule for live operations content, ensuring all milestones are clearly defined, tracked, and met across teams. Build and maintain master production timelines that account for content cadence, regional dependencies, and cross-functional review cycles. Identify schedule risks early and drive resolution, escalating blockers, adjusting scope where needed, and keeping stakeholders informed of changes. Establish and refine production processes that scale with the game's live-service cadence, from seasonal events to major content updates. Run production syncs, maintain clear meeting cadences, and ensure action items are tracked and followed through Manage publishing relationships with first-party platform partners including Steam, PlayStation (Sony), and Xbox (Microsoft). Live Operations & Seasonal Content Partner with the Korea dev team to coordinate the delivery of live events, seasonal content, and in-game campaigns to maintain visibility and tracking dependencies across d

The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to lead applications systems analysis and programming activities. Responsibilities: Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to deploy new products and process improvements Resolve variety of high impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standards Provide expertise in area and advanced knowledge of applications programming and ensure application design adheres to the overall architecture blueprint Utilize advanced knowledge of system flow and develop standards for coding, testing, debugging, and implementation Develop comprehensive knowledge of how areas of business, such as architecture and infrastructure, integrate to accomplish business goals Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions Serve as advisor or coach to mid-level developers and analysts, allocating work as necessary Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Recommended Qualifications: 6-10 years of relevant experience in Apps Development or systems analysis role Extensive exper

The Applications Development Technology Senior Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology Team. The overall objective of this role is to lead applications systems analysis and programming activities. Responsibilities: Lead integration of functions to meet goals, deploy new products, and enhance processes Analyze complex business processes, system processes, and industry standards to define and develop solutions to high level problems Provide expertise in area of advanced knowledge of applications programming and plan assignments involving large budgets, cross functional project, or multiple projects Develop application methodologies and standards for program analysis, design, coding, testing, debugging, and implementation Utilize advanced knowledge of supported main system flows and comprehensive knowledge of multiple areas to achieve technology goals Consult with end users to identify system function specifications and incorporate into overall system design Allocate work, and act as an advisor/coach developers, analysts, and new team members Influence and negotiate with senior leaders and communicate with external parties Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 10+ years of relevant experience Experience in implementing projects Experience in systems analysis and programming of

The F&A team comprises multiple functions from Financials Control & Business Performance Management, Procurement, Digital Transformation, Tax, Treasury and Operations. Together, the team optimizes our global finance initiatives and enjoys being detailed-oriented while multitasking across various exciting project scopes Responsibilities Reconcile daily settlement bank movements to ensure accuracy and completeness. Design and implement automated systems and processes to enhance Treasury operations. Collaborate closely with product and finance teams to optimize and streamline funding processes. Integrate risk management and control processes into daily responsibilities to monitor and mitigate risks, escalating issues as necessary. Manage regional positions, including daily safeguarding, rebalancing, short-term funding strategies, and foreign exchange execution. Ensure compliance with different safeguarding requirements. Assist in audit and compliance reviews. Requirements Bachelor degree preferably in finance, accounting, business or equivalent 3+ years of Treasury experience within the financial services industry, particularly in regulated environments Experience with Tableau and SQL (or equivalent) Strong Excel skills Good command of English & Chinese Strong analytical and problem solving skills, self-motivated and able to work under pressure Strong work ethic and ability to be productive and successful in a fast-paced environment Exceptional attention to detail with ability to identify issues and propose solutions to complex or non-standard situations #LI-CW1 #LI-Associate #LI-Hybrid Life @ Crypto.com Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team. Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions. Gr

About the Role We are seeking a Senior Analyst, Procurement Operations to manage vendor onboarding and improve the systems and workflows that support the purchasing lifecycle. You will guide vendors and internal stakeholders through onboarding requirements, coordinate reviews and approvals, maintain accurate data, and resolve issues that delay requests. You will also help improve Zip and related systems by identifying process gaps, documenting requirements, testing changes, and supporting automation and reporting. This role is ideal for someone with strong operational judgment, a systems mindset, and the ability to manage a high volume of requests in an evolving environment. What You’ll Do Manage vendor onboarding requests from submission through completion. Review submissions for completeness, accuracy, and required documentation. Coordinate reviews, approvals, and follow-ups with Privacy, GRC, IT, Internal Audit, Legal, Finance, and other teams. Help vendors and employees understand requirements, complete outstanding tasks, and resolve system issues. Maintain accurate vendor records, approvals, contracts, documents, and audit trails across Zip and connected systems. Monitor request volumes, aging, and cycle times, prioritizing urgent requests and escalating blockers. Serve as a subject matter expert for Zip and related procurement systems. Translate policies and business needs into clear requirements for workflows, routing, approvals, notifications, reporting, and exceptions. Test system changes, document results, report defects, and support releases through training and communications. Identify opportunities to improve P2P processes through data, AI, and automation. What You’ll Bring 3+ years of experience in procure-to-pay, vendor management, finance, or purchasing operations. Experience managing vendor onboarding or vendor lifecycle processes. Hands-on experience with platforms such as Zip, Coupa, Oracle, NetSuite, DocuSign, Brex, Ramp, or similar tools. Unders

About Teneo Teneo is the global CEO advisory firm. We partner with our clients globally to do great things for a better future. Drawing upon our global team and expansive network of senior advisors, we provide advisory services across our five business segments on a stand-alone or fully integrated basis to help our clients solve complex business challenges. Our clients include a significant number of the Fortune 100 and FTSE 100, as well as other corporations, financial institutions and organizations. Our full range of advisory services includes strategic communications, investor relations, financial transactions and restructuring, management consulting, physical and cyber risk, organizational design, board and executive search, geopolitics and government affairs, corporate governance and ESG. The firm has more than 1,800 employees located in 50+ offices around the world. What You’ll Do As a Senior Associate, you will be a driver of engagement delivery with increasingly strong strategic insight. You will structure workstreams, manage teams, and deliver client-ready outputs while holding mid/senior-level client relationships. Engagements may include topics such as culture and leadership, organizational effectiveness, org design/operating model, talent/skills, and change. Key Responsibilities Lead defined workstreams or smaller engagements end-to-end, translating ambiguous client needs into structured approaches, actionable recommendations, and high-quality delivery Develop and test client-relevant insights through research, benchmarking, stakeholder input, and quantitative/qualitative analysis Own major portions of client-ready output, including research, benchmarking, deck development, and proposal materials, ensuring deliverables are clear, cohesive, executive-ready, and require minimal iteration Serve as the day-to-day liaison with client teams, navigating stakeholder needs with empathy and professionalism and escalating risks/concerns app

WHO WE ARE Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction. What You’ll Do As a Sr. Executive Assistant, you will play a key role in supporting a C-Suite executive and enabling the organization to operate at its highest level. You will ensure seamless execution of executive priorities, manage complex scheduling and communications, and support project coordination and stakeholder engagement. In this role you will: Provide professional administrative support to a C-Suite executive, managing calendars, meetings, travel, and communications. Plan and coordinate meetings, events, and special projects. Prepare, organize, and maintain documents, reports, and presentations. Address scheduling, communication, and process issues, escalating as needed. Facilitate collaboration with internal and external stakeholders. Identify and recommend improvements to administrative processes and tools. Who You Are You are highly organized and excel at managing multiple priorities in a fast-paced environment. You have solid knowledge of executive-level administrative processes and tools. You are an effective communicator, able to interact with all levels of the organization. You are proficient with Microsoft Office Suite and virtual collaboration tools. You are adept at handling confidential and sensitive information. You are resourceful, self-directed, and thrive in a dynamic setting. You have experience planning and coordinating events, meetings, and projects. You have an associate’s or bachelor’s degree in business administration or related field, o

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. The Engineering team builds systems that power Affirm’s mission. We take pride in our craft, building reliable, performant, and scalable solutions that touch every part of the business. Whether we’re enabling new ways to pay, ensuring our platforms can scale to the most demanding levels in the industry, or developing seamless servicing experiences, our focus is on solving complex problems through exceptional engineering. The Powered by Affirm (PBA) team builds the APIs and solutions that power all of Affirm’s integrations with Enterprise Merchants and Partners. We create and manage the APIs and tools that drive checkout and merchant onboarding, and we collaborate with stakeholders to design and build custom end-to-end integrated solutions. What You'll Do · You will be responsible for owning and delivering quarterly goals for your team, leading engineers on your team through ambiguity to solve open-ended problems, and ensuring that everyone is supported throughout delivery. · You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. · You will proactively identify project, process, technology or business issues, advocate for them, and lead in solving them. · You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. · You will foster a culture of quality and ownership on your team by setting or improving code review and design standards for your team, and advocating for them beyond your team through your writing and tech talks. · You wi

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. The Engineering team builds systems that power Affirm’s mission. We take pride in our craft, building reliable, performant, and scalable solutions that touch every part of the business. Whether we’re enabling new ways to pay, ensuring our platforms can scale to the most demanding levels in the industry, or developing seamless servicing experiences, our focus is on solving complex problems through exceptional engineering. The Powered by Affirm (PBA) team builds the APIs and solutions that power all of Affirm’s integrations with Enterprise Merchants and Partners. We create and manage the APIs and tools that drive checkout and merchant onboarding, and we collaborate with stakeholders to design and build custom end-to-end integrated solutions. What You'll Do · You will be responsible for owning and delivering quarterly goals for your team, leading engineers on your team through ambiguity to solve open-ended problems, and ensuring that everyone is supported throughout delivery. · You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. · You will proactively identify project, process, technology or business issues, advocate for them, and lead in solving them. · You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. · You will foster a culture of quality and ownership on your team by setting or improving code review and design standards for your team, and advocating for them beyond your team through your writing and tech talks. · You wi

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. As Smartsheet grows, our US customer base is increasingly demanding faster, more comprehensive responses to security assessments. We're seeking a Sr. Security Engineer I to lead Customer Trust operations for our US customer base—managing questionnaire triage and completion, supporting customer engagements, and building trusted relationships with enterprise customers. You'll be responsible for understanding customer security concerns, triaging incoming questionnaires, managing queue efficiency, and escalating complex questions appropriately. You'll work closely with EMEA colleagues, sales teams, and security specialists to ensure customers receive timely, accurate responses that build confidence in Smartsheet's security posture. This is an excellent individual contributor and team-player role, and represents a growth opportunity for someone ready to step into a more senior customer-facing security position. You Will: Own US customer trust operations: Manage intake, triage, prioritization, and completion of customer security questionnaires, vendor risk assessments, and RFIs for US-based customers. Respond to customer security inquiries with technical depth: Complete questionnaires accurately, respond to RFIs, and address customer security concerns with responses that

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. The Engineering team builds systems that power Affirm’s mission. We take pride in our craft, building reliable, performant, and scalable solutions that touch every part of the business. Whether we’re enabling new ways to pay, ensuring our platforms can scale to the most demanding levels in the industry, or developing seamless servicing experiences, our focus is on solving complex problems through exceptional engineering. About the role As a Senior Software Engineer on Loan Origination and Reporting, you’ll build and scale the data platforms and services that process loan originations in real time and deliver accurate reporting to Affirm and its financial partners, strengthening the core financial engine behind transparent, reliable ways to pay over time. What you’ll do You will be responsible for owning and delivering quarterly goals for your team, leading engineers on your team through ambiguity to solve open-ended problems, and ensuring that everyone is supported throughout delivery. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will proactively identify project, process, technology or business issues, advocate for them, and lead in solving them. You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. You will foster a culture of quality and ownership on your team by setting or improving code review and design standards for your team, and advocating for them beyond your team through your writing and tech talks. You

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Trust & Safety Experience owns the customer journeys during authentication, verification, and fraud journeys. You will work as a Frontend engineer, contributing to web, and mobile interfaces. In this role, you will need to gain a deep understanding of the business, product and engineering context, and utilize that context to own and deliver high-availability and low-latency systems that Affirm customers use every day. What You'll Do · You will be responsible for owning and delivering quarterly goals for your team, leading engineers on your team through ambiguity to solve open-ended problems, and ensuring that everyone is supported throughout delivery. · You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. · You will proactively identify project, process, technology or business issues, advocate for them, and lead in solving them. · You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. · You will foster a culture of quality and ownership on your team by setting or improving code review and design standards for your team, and advocating for them beyond your team through your writing and tech talks. · You will help develop talent on your team by providing feedback and guidance, and leading by example. . This position requires either equivalent practical experience or a Bachelor’s degree in a related field. What We Look For · You have 4+ years of experience of developing and architecting web applications using declarative UI f

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Trust & Safety Experience owns the customer journeys during authentication, verification, and fraud journeys. You will work as a Frontend engineer, contributing to web, and mobile interfaces. In this role, you will need to gain a deep understanding of the business, product and engineering context, and utilize that context to own and deliver high-availability and low-latency systems that Affirm customers use every day. What You'll Do · You will be responsible for owning and delivering quarterly goals for your team, leading engineers on your team through ambiguity to solve open-ended problems, and ensuring that everyone is supported throughout delivery. · You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. · You will proactively identify project, process, technology or business issues, advocate for them, and lead in solving them. · You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. · You will foster a culture of quality and ownership on your team by setting or improving code review and design standards for your team, and advocating for them beyond your team through your writing and tech talks. · You will help develop talent on your team by providing feedback and guidance, and leading by example. What We Look For · You have 4+ years of experience of developing and architecting web applications using declarative UI frameworks like React or Vue. · You are proficient in working with Javascript/Typescript. · You have experie

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Auth Experience owns the customer journeys during authentication, verification, and fraud journeys. You'll work to build the backend orchestration layers that drive our Web and Mobile surfaces. In this role, you will need to gain a deep understanding of the business, product and engineering context, and utilize that context to own and deliver high-availability and low-latency systems that Affirm customers use every day. What You'll Do · You will be responsible for owning and delivering quarterly goals for your team, leading engineers on your team through ambiguity to solve open-ended problems, and ensuring that everyone is supported throughout delivery. · You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. · You will proactively identify project, process, technology or business issues, advocate for them, and lead in solving them. · You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. · You will foster a culture of quality and ownership on your team by setting or improving code review and design standards for your team, and advocating for them beyond your team through your writing and tech talks. · You will help develop talent on your team by providing feedback and guidance, and leading by example. What We Look For · You have 4+ years of experience designing, developing and launching backend systems at scale using languages like Python or Kotlin. · You have a track record of developing highly available distributed systems us