Senior Escalation Manager Jobs

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As the Team Lead for Initiator & Protocol Engineering, you will spearhead the critical bridge between our industry-leading FlashArray and the Linux/VMWare ecosystems. You will drive the performance and reliability of our storage protocol stacks—spanning NVMe over Fabrics and Fibre Channel—ensuring Pure Storage remains the gold standard for enterprise connectivity. Collaborating closely with cross-functional hardware and software teams, you’ll mentor a high-caliber engineering squad to solve complex kernel-level challenges and influence the global Linux upstream community. WHAT YOU'LL DO Own the Protocol Lifecycle: Lead the development, maintenance, and optimization of Linux and VMWare initiator stacks (NVMeoF, FC-SCSI, iSCSI) and target drivers to ensure seamless, high-performance integration with Pure FlashArray. Drive System Resilience: Architect enhancements for Fibre Channel and NIC driver stacks that improve RAS (Reliability, Availability, and Serviceability), specifically focusing on multipathing logic and link health monitoring. Technical Leadership & Mentorship: Guide a team of senior and junior engineers through complex project deliveries, conducting deep-dive code reviews and setting the technical bar for C/C++ and Python development within the kernel space. Solve the Impossible: Act as the final escalation point for the most challenging system-level bugs found in the field or internal testing, u

About the Team OpenAI’s User Operations team ensures that our customers’ experience is nothing short of exceptional. We resolve complex issues, provide guidance, and support customers in maximizing value with our products. Within User Operations, Ads Safety Operations helps OpenAI grow advertising in a way that is safe, trusted, and sustainable for advertisers, users and the business. The Ads Safety Support team sits within Ads Safety Operations and owns the advertiser-facing support journey: helping advertisers navigate ads products, policies, reviews, and enforcement decisions while turning frontline insights into better guidance, tooling, and product experiences. About the Role We’re looking for a Senior Advertiser Support Specialist to help build and scale advertiser support within Ads Safety Operations. You’ll work directly with advertisers through support tickets, escalations, owning high-impact questions related to ads policies, review outcomes, product behavior, and operational processes. Many cases will be novel or ambiguous, and you’ll be expected to investigate carefully, communicate clearly, and drive them to resolution in a fast-moving product environment. As OpenAI’s advertising ecosystem grows, your work will help advertisers operate successfully at scale while serving as a critical bridge between frontline support and the teams responsible for product quality, policy integrity, and platform safety. Beyond resolving individual cases, you’ll help define what world-class support looks like in an AI-native environment. You’ll turn support interactions into operational intelligence, identifying recurring friction, gaps in guidance, and emerging issues to improve support at scale, and protect the quality and safety of OpenAI’s ad ecosystem. You’ll partner closely with Engineering, Product, Policy, Legal and Go To Market partners to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technol

About the Team OpenAI’s User Operations team ensures that our customers' experience is nothing short of exceptional. We resolve complex issues, provide guidance, and support customers in maximizing value with our products. Within User Operations, Ads Safety Operations helps OpenAI grow advertising in a way that is safe, trusted, and sustainable for advertisers, users and the business. The Ads Safety Support team sits within Ads Safety Operations and owns the advertiser-facing support journey: helping advertisers navigate ads products, policies, reviews, and enforcement decisions while turning frontline insights into better guidance, tooling, and product experiences. About the Role We’re looking for a Senior Advertiser Support Specialist to help build and scale advertiser support within Ads Safety Operations. You’ll work directly with advertisers through support tickets, escalations, owning high-impact questions related to ads policies, review outcomes, product behavior, and operational processes. Many cases will be novel or ambiguous, and you’ll be expected to investigate carefully, communicate clearly, and drive them to resolution in a fast-moving product environment. As OpenAI’s advertising ecosystem grows, your work will help advertisers operate successfully at scale while serving as a critical bridge between frontline support and the teams responsible for product quality, policy integrity, and platform safety. Beyond resolving individual cases, you’ll help define what world-class support looks like in an AI-native environment. You’ll turn support interactions into operational intelligence, identifying recurring friction, gaps in guidance, and emerging issues to improve support at scale, and protect the quality and safety of OpenAI’s ad ecosystem. You’ll partner closely with Engineering, Product, Policy, Legal and Go To Market partners to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technol

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Drive the technical resolution and stability of Everpure's highest-stakes cloud storage deployments for top-tier hyperscale partners. As a Senior Software Engineer on the Hyperscale Product Escalations team (known internally as a Forensics Engineer), you will serve as the technical bridge between field telemetry and core engineering, diagnosing high-complexity distributed systems failures and creating automation that anticipates issues before they impact customer workloads. You will directly influence customer trust, enable multi-million dollar account success, and help architect the future of hyperscale storage solutions built for AI-driven infrastructure. WHAT YOU'LL DO Lead Root-Cause Investigations: Analyze complex system behavior, memory dumps, field telemetry, and low-level code across platform, firmware, and software layers to isolate and resolve critical failures in large-scale distributed systems. Build System Health Automation: Design and deploy automated diagnostics, predictive health-monitoring services, and AI-assisted workflow tools that reduce manual triage time and prevent recurring failure patterns across growing global fleets. Direct Hyperscaler Engineering Collaboration: Partner directly with technical teams at hyperscale customer organizations to solve deep integration challenges, ensuring platform reliability and unlocking major expansion opportunities. Engineer Fleet-Wide Reliability Improvem

P-298 About Databricks At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to solve technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. The Role s enterprise data enclaves and Generative AI applications become mission-critical to national security and public sector modernization, maintaining the reliability and operational integrity of the underlying platform is paramount . Databricks is seeking a Senior Support Engineer (GovOps) to join our Cleared Engineering team in McLean, VA . Sitting at the vital intersection of core infrastructure operations and active platform reliability, this team serves as the ultimate technical authority for our platform across GovCloud, FedRAMP High, and air-gapped environments . In this role, you will move beyond basic ticket resolution to handle the hardest technical escalations across our platform domains—including Compute, Networking, Storage, IAM, and OS internals . You will partner directly with Core Engineering, conduct deep live troubleshooting, safely execute automation tools, and isolate complex system boundary blocks inside secure enclaves . If you are a systems specialist who thrives under pressure, enjoys writing custom tooling to unblock platform bottlenecks, and wants to safeguard the infrastructure powering next-generation federal AI workloads, this opportunity provides unmatched scope and impact . The Impact You’ll Have The Impact You’ll HaveDrive High-Side Platform Reliability: Serve as the techn

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE We are seeking a highly motivated Hardware Design Engineer for Pure’s Datastore team. The Pure Engineering Team builds the industry’s most innovative, high-performance, energy-efficient and TCO-optimised storage solution. As part of this team, you will help productize this differentiated storage solution for our customers. WHAT YOU'LL DO Plan, lead, implement, and debug SSD hardware designs from concept through production. Contribute to all phases of the product lifecycle, including architecture, design, documentation, validation, and sustaining. Drive interoperability testing across server/storage systems and SSDs. Diagnose and resolve HW-related issues in collaboration with internal teams, external partners, and JDMs. Apply deep knowledge of major bus technologies such as PCIe, DDR, NAND, SPI, and I2C. Evaluate system-level tradeoffs in mechanical, thermal, power, and signal integrity design. Work with diagnostics/test engineers by reviewing test plans to ensure proper coverage Lead failure analysis and root cause investigations to support field issues and customer escalations Incorporate automation and AI to enhance SSD design and validation processes. Provide technical guidance and mentorship to junior engineers. We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara, CA office in compliance with Everpure’s policies, unless you are on PTO, or work trav

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: The Senior Security Engineer – Enterprise Security shares ownership of the day-to-day operation of the Samsara security environment. You will keep our network access, device trust, and visibility systems running, tuned, and resilient at enterprise scale in partnership with a global team. Utilizing modern principles, you’ll maintain and evolve a modern zero trust program, spend time both on policy design and real-time triage for escalations. You take security seriously and believe the best solutions are low-friction and built in partnership with others. You are comfortable owning and maintaining production systems for long term success - troubleshooting systemic issues, tuning policies based on real incidents, and continuously improving what is already built. You bring an automation mindset to repetitive work, whether using Python, SOAR platforms, or AI-assisted tools. You enjoy supporting teammates and helping other engineers build

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity We are seeking a senior compliance analyst to join our dynamic Brazilian Compliance Team. We are a team of risk-minded problem solvers who advise our local business on the company's regulatory obligations and enterprise risk. The successful candidate will have extensive knowledge and experience in KYC/KYB, CDD/EDD and AML/FT and Sanctions' regulations, particularly within the Brazilian crypto market and the new Central Bank of Brazil regulatory framework. What You’ll Be Doing Draft, maintain and advise on local compliance policies and procedures in accordance with local Brazilian regulations Review escalations from KYC/KYB and CDD/EDD Teams related to customers' onboarding processes and ongoing transaction monitoring Monitor transactions and general customer's activities for potential suspicious behaviour and perform financial crime investigations and reporting when necessary Assist Central Compliance in the strategic design, implementation and oversight of the Global Compliance Program Provide timely guidance to stakeholders such as Product, Engineering and Operations' Teams and act

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . Our mission is to bring community and belonging to everyone in the world. Reddit is a community of communities where people can dive into anything through experiences built around their interests, hobbies, and passions. With more than 50 million people visiting 100,000+ communities daily, it is home to the most open and authentic conversations on the internet. From pets to parenting, skincare to stocks, there’s a community for everybody on Reddit. For more information, visit redditinc.com. The Reddit Corporate Technology team is looking for an extraordinary Senior Support Engineer, Snoo Operations & Support (SOS), to help drive and scale our support team. Supporting the Central and East regions of the United States and some European regions, this role is expected to be on-site at our New York office at least 4 days a week to support office helpdesk experience, frequent events, AV support and for special events as needed. Our team works cross-functionally with our partners in CorpEng Systems, CorpEng Infrastructure, Biz Apps Engineering, Security, and other teams to coordinate work, handle ticket escalations, and resolve issues. We on-board new employees, provision hardware, and provide hands-on or remote support for all Reddit employees worldwide. You will be a hands-on technical leader, working with the team and assisting our customers via in-person walkup, support tickets, email, and chat. You will help lead day-to-day end user support end-users for the office while working closely with the greater team to:

About the team: The CPQ & NPI Operations team sits within Product Operations and is at the core of how we bring new products to market and optimise our quote-to-cash process. We don’t just operationalise new SKUs—we ensure seamless integration of next-generation quoting tools, drive automation, and enhance the overall sales experience. We partner across Product, Engineering, Sales, Deal Desk, and Finance to streamline how products are configured, quoted, sold, and provisioned. Our team ensures that our CPQ and Product Master tools remain high-performing, scalable systems—balancing automation, policy enforcement, and ease of use without overloading it with unnecessary complexity. About the role: We are seeking a highly driven, enterprising individual with exceptional communication skills to join our NPI Operations team and help operationalise our products in our quote-to-cash processes. In this full-time hybrid role, you’ll use your NPI and CPQ knowledge to translate strategy into operational reality: aligning with cross-functional partners on process and policy, compiling requirements, and delivering efficient, scalable solutions from New Product Introduction (NPI) through End of Life (EOL). What you'll do: Support GTM initiatives and new product launches; be accountable for CPQ and NPI deliverables that drive product growth and improve sales productivity. Own the NPI Operations ticket queue and dashboards: triage, assign, track, and follow up to meet SLAs and prevent escalations; balance day-to-day support with small to medium projects. Regularly compile reports and provide clear status updates; communicate timelines, risks, and decisions to stakeholders. Deliver NPI releases and bug fixes based on priority; execute predefined processes independently and escalate for support or visibility when appropriate. Lead CPQ and NPI enhancements and initiatives end-to-end: requirements analysis, consensus-building, solution design, testing, documentation, training, and l

At Rockstar Games, we create world-class entertainment experiences. Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. Rockstar is on the lookout for a passionate Senior Threat Intelligence Analyst to join our growing Game Security team. This role will be responsible for identifying and analyzing potential threats to Rockstar’s Live Service titles as well as the organization at large. The successful candidate will have a strong understanding of intelligence and investigations principles, excellent analytical skills, and the ability to stay ahead of emerging threats. This is a full-time, permanent and in-office position based in Rockstar’s unique game development studio in the heart of Dundee, Scotland. WHAT WE DO The Rockstar Game Security team is responsible for protecting our players, employees, and intellectual property. We support all Rockstar titles from malicious actors and insider threats. We work closely with other teams to enforce, support, and improve security solutions. RESPONSIBILITIES Identify and prevent fraudulent or malicious behavior using open-source intelligence (OSINT), internal tools, and investigative methods. Own complex investigations, including data collection, analysis, and synthesis from multiple systems. Maintain intelligence on relevant subjects and emerging threats. Ensure consistent, high-quality investigative reporting and intelligence outputs. Support response efforts for security incidents and escalations as needed. Drive process improvements, including automation and tooling to scale investigative workflows. Develop and maintain reporting to measure program effectiveness and inform decision-mak

At Rockstar Games, we create world-class entertainment experiences. Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. Rockstar is on the lookout for a passionate Senior Threat Intelligence Analyst to join our growing Game Security team. This role will be responsible for identifying and analyzing potential threats to Rockstar’s Live Service titles as well as the organization at large. The successful candidate will have a strong understanding of intelligence and investigations principles, excellent analytical skills, and the ability to stay ahead of emerging threats. This is a full-time, in-office position based out of Rockstar’s unique game development studio in Oakville, ON. WHAT WE DO The Rockstar Game Security team is responsible for protecting our players, employees, and intellectual property. We support all Rockstar titles from malicious actors and insider threats. We work closely with other teams to enforce, support, and improve security solutions. RESPONSIBILITIES Identify and prevent fraudulent or malicious behavior using open-source intelligence (OSINT), internal tools, and investigative methods. Own complex investigations, including data collection, analysis, and synthesis from multiple systems. Maintain intelligence on relevant subjects and emerging threats. Ensure consistent, high-quality investigative reporting and intelligence outputs. Support response efforts for security incidents and escalations as needed. Drive process improvements, including automation and tooling to scale investigative workflows. Develop and maintain reporting to measure program effectiveness and inform decision-making. Stay cur

At Rockstar Games, we create world-class entertainment experiences. Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. Rockstar is on the lookout for a passionate Senior Threat Intelligence Analyst to join our growing Game Security team. This role will be responsible for identifying and analyzing potential threats to Rockstar’s Live Service titles as well as the organization at large. The successful candidate will have a strong understanding of intelligence and investigations principles, excellent analytical skills, and the ability to stay ahead of emerging threats. This is a full-time, in-office position based out of Rockstar’s new state-of-the-art game development studio in Carlsbad, CA. WHAT WE DO The Rockstar Game Security team is responsible for protecting our players, employees, and intellectual property. We support all Rockstar titles from malicious actors and insider threats. We work closely with other teams to enforce, support, and improve security solutions. RESPONSIBILITIES Identify and prevent fraudulent or malicious behavior using open-source intelligence (OSINT), internal tools, and investigative methods. Own complex investigations, including data collection, analysis, and synthesis from multiple systems. Maintain intelligence on relevant subjects and emerging threats. Ensure consistent, high-quality investigative reporting and intelligence outputs. Support response efforts for security incidents and escalations as needed. Drive process improvements, including automation and tooling to scale investigative workflows. Develop and maintain reporting to measure program effectiveness and inform decision-making. &n

At Rockstar Games, we create world-class entertainment experiences. Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. Rockstar is on the lookout for a passionate Senior Threat Intelligence Analyst to join our growing Game Security team. This role will be responsible for identifying and analyzing potential threats to Rockstar’s Live Service titles as well as the organization at large. The successful candidate will have a strong understanding of intelligence and investigations principles, excellent analytical skills, and the ability to stay ahead of emerging threats. This is a full-time, in-office position based out of Rockstar’s game development studio in Andover, MA. WHAT WE DO The Rockstar Game Security team is responsible for protecting our players, employees, and intellectual property. We support all Rockstar titles from malicious actors and insider threats. We work closely with other teams to enforce, support, and improve security solutions. RESPONSIBILITIES Identify and prevent fraudulent or malicious behavior using open-source intelligence (OSINT), internal tools, and investigative methods. Own complex investigations, including data collection, analysis, and synthesis from multiple systems. Maintain intelligence on relevant subjects and emerging threats. Ensure consistent, high-quality investigative reporting and intelligence outputs. Support response efforts for security incidents and escalations as needed. Drive process improvements, including automation and tooling to scale investigative workflows. Develop and maintain reporting to measure program effectiveness and inform decision-making. Stay current on

At Rockstar Games, we create world-class entertainment experiences. Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. Rockstar is on the lookout for a passionate Senior Threat Intelligence Analyst to join our growing Game Security team. This role will be responsible for identifying and analyzing potential threats to Rockstar’s Live Service titles as well as the organization at large. The successful candidate will have a strong understanding of intelligence and investigations principles, excellent analytical skills, and the ability to stay ahead of emerging threats. This is a full-time, in-office position based out of Rockstar’s NYC headquarters in Downtown Manhattan. WHAT WE DO The Rockstar Game Security team is responsible for protecting our players, employees, and intellectual property. We support all Rockstar titles from malicious actors and insider threats. We work closely with other teams to enforce, support, and improve security solutions. RESPONSIBILITIES Identify and prevent fraudulent or malicious behavior using open-source intelligence (OSINT), internal tools, and investigative methods. Own complex investigations, including data collection, analysis, and synthesis from multiple systems. Maintain intelligence on relevant subjects and emerging threats. Ensure consistent, high-quality investigative reporting and intelligence outputs. Support response efforts for security incidents and escalations as needed. Drive process improvements, including automation and tooling to scale investigative workflows. Develop and maintain reporting to measure program effectiveness and inform decision-making. Stay curren