Senior Escalation Manager Jobs

The Corporate Banking Analyst is an intermediate level position responsible for leading the planning of investment strategies and solutions for major market clients in coordination with the Institutional Banking team. The overall objective of this role is to drive revenue by cross selling the Citi platform while efficiently deploying the firm's capital and evaluating and managing risk. Responsibilities: Collaborate with Senior Corporate Banking Officers to assist with client transactions Organize and analyze data in preparation of client proposals Contribute to strategic planning initiatives Prepare written recommendations and statistical exhibits Conduct economic/financial research and provide financial performance evaluations Participate in projects and assignments as necessary Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 2-5 years of experience Concentrated coursework in Finance, Economics and/or closely related areas Consistently demonstrates clear and concise written and verbal communication skills Understanding of Corporate Banking Business Demonstrated planning and organizational skills Education: Bachelor’s/University degree English Fluency is required Additional Job Description Citi Colombia adelanta este proceso de selección en el marco de su estrategia de incl

The Investment Banking Analyst is an intermediate level position responsible for assisting clients in raising funds in the capital markets, as well as in providing strategic advisory services for mergers, acquisitions and other types of financial transactions in coordination with the Institutional Banking team. The Investment Banking Analyst also serves as an intermediary in trading for clients. The overall objective of this role is to act as a strategic advisor to our clients by formulating investment strategies and raising capital for clients. Responsibilities: Work with senior Corporate & Investment Bank (CIB) officers and professionals and participate in particular client transactions, projects or assignments as the junior member of the Investment Banking team Responsible for organizing and analyzing sophisticated financial data used in client proposals and strategic plans Prepare written recommendations, valuation materials and statistical exhibits for pitches and live deals Conduct economic/financial research Evaluate company’s financial performance compared to overall industry and market trends Build complex financial models for valuation purposes Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 0-2 years of relevant experience Bachelor's degree in Finance or closely related areas of Business Administration Series 7, 79 and 63 licenses within 150 days Consistently demonstrates clear and concise written and

Job Requisition ID # 26WD101120 Position Overview As Director, Operations Business Partner, you are the dedicated operations partner for Autodesk's Emerging Technologies business. You are embedded with senior Emerging Technologies Sales leadership, serving as their primary point of accountability for the business’s operations. You are responsible for diagnosing and resolving the Emerging Technologies team's highest-impact operational and business challenges, especially those that cut across systems, functions, and organizational boundaries. This is not a coordination or facilitation role. You are accountable for outcomes — doing the work yourself where you can and driving teams to deliver where you can't. What you never do is hand off accountability. The problems are real, the stakeholders are senior, and the work directly affects how a multi-billion-dollar software business operates and executes in the field. When this role is working well, Emerging Technologies leadership moves faster, operational gaps close before they become business issues, and the connection between the field and the broader organization is stronger. That outcome is yours to drive. Responsibilities Get into the details of how the Emerging Technologies business operates — understand the sales process, the execution gaps, and the friction points at the ground level Diagnose operational problems yourself: talk to the field, form a clear point of view, and drive toward a solution before escalating or engaging others Identify patterns across field conversations, business performance, and stakehol

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Grow your career while continuing Exact Sciences’ inspiring work. Changing roles within the company allows you to develop your skills while changing the future of cancer in a new way. Schedule - Monday - Friday 8 am -4:30/5 PST Position Overview This role is responsible for diagnosing and resolving failures in enterprise laboratory instruments and automation systems, conducting root cause investigations, and escalating service issues to minimize downtime. It includes performing routine preventive maintenance and calibrations to ensure equipment reliability and compliance with service standards. The position requires accurate documentation aligned with Good Documentation Practices (GDP) and regulatory requirements such as OSHA, FDA, ISO, and CLIA. Success in this role involves developing technical expertise, training others, and collaborating across teams and vendors to support troubleshooting and project execution. Flexibility, commitment to quality, and a focus on process improvement—including SOP development and workflow optimization—are essential. Key Accountabilities: Include, but are not limited to, the following: Troubleshooting & Repair: Under general supervision, diagnose, repair, and resolve failures following established procedures on instrumentation and automation systems within the laboratory by applying technical expertise to restore functionality. Escalate unresolved or complex issues to senior s

About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you! About the Role This is an entry-level role designed for individuals beginning their career in remote operations or autonomous systems. As a Remote Assistance Operator I, you will support day-to-day remote assistance operations by monitoring autonomous robots, following established workflows, and escalating issues to shift leads when needed. This role focuses on learning core tools, safety standards, and operational procedures while working closely with experienced operators and shift leads. Shift This is a night shift role and requires flexible availability, including evenings, weekends, and holidays. Typical hours are 4 PM to 12 AM CST, five days per week. What You’ll Do Monitor autonomous robots using remote assistance tools and dashboards Follow step-by-step procedures to support standard operational scenarios Escalate technical or operational issues to shift leads or senior operators Accurately document observations, incidents, and actions taken Follow safety protocols and communication guidelines at all times Learn and adapt to new tools, workflows, and process updates What You Bring Required Qualifications Education: High School Diploma, GED, or local equivalent. Driver's License: Valid driver's license Language & Communication: Proficiency in English (B2 level or higher, written and spoken) for effective communication and documentation. Technical Skills: Basic computer proficiency and comfort using web-based tools Problem-Solving & Critical Thinking: Strong attention to detail and ability to follow defined processes Safety & Public Interaction: Ability to remain calm and professional in live operational environments Work Environment: Willingness to work nights, weekends, an

The Applications Development Intermediate Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to contribute to applications systems analysis and programming activities. Responsibilities: Utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analyzing/interpreting code Consult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems Apply fundamental knowledge of programming languages for design specifications. Analyze applications to identify vulnerabilities and security issues, as well as conduct testing and debugging Serve as advisor or coach to new or lower level analysts Identify problems, analyze information, and make evaluative judgements to recommend and implement solutions Resolve issues by identifying and selecting solutions through the applications of acquired technical experience and guided by precedents Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing an

Banking hasn't changed much in decades. We're changing that. One product at a time. Lunar is a Nordic challenger bank building the future of banking, with AI at the core. Our engineers, designers, and product people work on problems that actually matter. Making money simpler, smarter, and more rewarding for millions of people across the Nordics. Fully licensed and founded in 2015, with offices in Copenhagen, Aarhus and Stockholm. We move fast, we build with purpose, and we're just getting started. As our new Legal Counsel SE/NO you'll join the Legal team based in Stockholm , reporting to Caroline, Head of Legal, working to make sure products and processes are built on solid, sustainable legal ground as Lunar grows across Sweden and Norway. What will you do? Make sure our consumer-facing terms hold up under Swedish and Norwegian law, that practice matches what we promise in writing, and that the organization knows what these markets require. Review marketing campaigns, ads, and product communications against Swedish and Norwegian marketing rules and financial supervisory guidelines. Handle incoming customer complaints, legal queries, ARN cases (and the Norwegian equivalent, Finansklagenemnda), and first-line consumer credit and collections questions - escalating what needs a senior call. Review and negotiate smaller vendor agreements, NDAs, and partnership contracts in line with established templates and guidelines. Keep legal templates and processes up to date, train the customer support team on frequently asked legal issues, and support Caroline with board secretarial work, from meeting materials to statutory filings with Bolagsverket (and the Norwegian equivalent, Brønnøysundregistrene). What are we looking for in you? A law degree or equivalent legal qualification, with some experience in Swedish consumer, financial services, and/or marketing law - ideally gained in-house at a bank or fintech, or at a law firm advising clients in financial services. Norwegian leg

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you'll do at Jamf: The Payroll Analyst supports accurate, timely, and compliant payroll delivery for Jamf's U.S. workforce while assisting with payroll processing for Jamf's international workforce. This role processes payroll and standard tax filings under established procedures, supports international payroll vendors on day-to-day matters, and escalates complex or novel tax and compliance issues to senior payroll staff. What you can expect to do in this role: Process semimonthly U.S. payroll — wages, deductions, benefits, and garnishments — across multiple states in Workday, following established payroll procedures. Support U.S. payroll tax compliance by preparing standard federal, state, and local tax filings (Forms 941, 940, W-2, and W-3) for review, and assist with reconciling tax liabilities against the general ledger. Research routine payroll tax notices and agency correspondence, escalating complex or novel issues to senior payroll or tax staff. Support year-end processing, including W-2 preparation and reconciliation. Support payroll processing for Jamf employees outside the U.S. by coordinating with in-country payroll providers on day-to-day pay accuracy and timeliness. Serve as a day-to-day point of contact for assigned international payroll vendors, flagging discrepancies for review before disbursement. Process and audit garnishments, levies, and voluntary deductions in compliance with applicable law. Coordina

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! About the Role We are seeking a proactive, customer-focused IT Support Specialist based in South Korea to anchor our regional IT operations across the APAC time zone. In this role, you will be the primary point of contact for internal employees, delivering white-glove technical support while managing core identity, collaboration platforms, and SaaS systems. Beyond day-to-day helpdesk operations, this position bridges traditional IT support and modern systems engineering. You will leverage automation, scripting, and modern DevOps practices to streamline user lifecycles, eliminate manual toil, and ensure our workforce operates securely and efficiently. Key Responsibilities Serve as the first point of contact for internal employees, triaging incoming requests through the ticketing system and established support processes. Troubleshoot and resolve workstation, laptop, mobile, and basic network issues for on-site staff and remote employees, escalating more complex support cases to senior staff or the appropriate team. Deliver calm, clear support during high-priority incidents, keep users informed, and document work thoroughly through

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise, and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We're going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe's growth. Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of "growing the GDP of the Internet." Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves. What you'll do Responsibilities Develop a foundational understanding of our products, services, and features to assist customers effectively Respond promptly and professionally to customer inquiries via email, providing accurate information and resources Diagnose and troubleshoot customer issues under the guidance of senior team members, escalating complex issues to appropriate departments Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service pr

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. The Deal Strategy Analyst is a commercial operator embedded in Synthesia's Revenue Operations function. This is a deal desk role with depth — you’ll partner directly with AE/CSMs, Sales leadership, Finance, and Legal across the EMEA region to structure, price, and approve deals that are commercially sound, operationally clean, and built to close. You will support the deal review process for EMEA: from first submission through approval routing, exception triage, and post-signature hygiene. You’re a day-to-day partner to AE/CSMs on standard deals, escalating non-standard structures to senior team members. We are looking for someone with strong technical foundations — Salesforce fluency, revenue recognition awareness, and comfort working in CPQ environments — alongside developing commercial judgement and a willingness to learn the craft of deal structuring. What You'll Do: Deal Review & Structuring Review deal submissions from EMEA AE/CSMs for compliance with pricing policy, discount schedules, and approval thresholds — approving standard deals and routing exceptions to senior reviewers Support modelling of multi-year, multi-product deals — building ARR, TCV, and per-seat/platform fee scenarios under the guidan

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role The Senior Operations and Supplier Tester resides within the 1st Line of Defense (1LOD) Operations and Supplier Testing team. This position plays a crucial role in supporting risk management of 1LOD Operations. This role requires hands-on support for performing 1LOD transactional and supplier oversight testing. Achieving success in this role requires a demonstrated ability to complete all assigned testwork within the established timelines, assist the Testing Manager with the build-out of new tests and expansion of existing test scripts, and proficiently articulate exceptions and findings related to testwork. By joining SoFi, you'll become part of a forward-thinking company that is transforming financial services for the better. We offer the excitement of a rapidly growing startup with the stability of an industry leading leadership team. What you’ll do: Ensure Operations and key suppliers have a sustainable and effective end-to-end control environment by identifying gaps and weaknesses during testing Document and perform complex and high risk process and control testing to provide reasonable assurance that internal and external processes are operationally effective Obtain and analyze test data from multiple sources, following documented test plans, testing procedures

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. About the Role We’re looking for a Senior Data Analyst to join the Business Intelligence team supporting Operations at SoFi. In this role, you will be the analytical engine supporting various Operations functions and initiatives, translating complex operational data into the insights and narratives that drive performance, service quality, and member experience. This role sits within a broader data organization and supports stakeholders across Frontline and Backline Operations Teams, Workforce Management, and Customer Experience teams. You will help operational leaders better understand performance and identify bottlenecks by architecting comprehensive reporting frameworks and performing deep-dive diagnostic analyses to uncover the 'why' behind our metrics. You will work across a diverse spectrum of operational datasets—including omnichannel contact data, IVR and chatbot interactions, customer experience (CX) sentiment metrics, and agent productivity performance. This is a strong fit for someone who thrives at sitting in the intersection of business operations and data analytics. You have a talent for building deep partnerships to understand operational needs, a passion for building reporting and analytical frameworks from the ground up, and a track record of leveraging modern AI tools to work faster and sma

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Role Type: Hybrid - 3 days in Menlo Park, CA Our Data Analytics and AI org (DAA) is actively seeking a Senior Analyst, GTM Analytics to contribute to building our framework to identify opportunities for new logo acquisition and core customer expansion. Examples of deliverables include account based marketing insights, agentic field marketing optimization, architecting intelligent data foundations, and diving into core org metrics such as ROI and funnel leakage. IN THIS ROLE YOU WILL: Be a Strategic Partner to Core Marketing Functions: Partner with Account Based Marketing executives to align analytics initiatives with global business objectives — active GTM alignment, technical roadmap strategy, shaping investment decisions, and proactively surfacing insights that move the business, not just inform it. Turn Data into Business Outcomes: Go beyond reporting to influence pipeline generation, conversion optimization, and campaign ROI — presenting complex analytical findings to the team with clarity and impact. You measure success by decisions changed, not dashboards shipped. Master the Analytical Foundation: Maintain deep fluency in the data models, metrics, and pipelines (SQL, dbt, Snowflake) that power GTM reporting. Partner closely with Analytics Engineering and Data Engineer

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Product Designer on the Developer Foundations team within the Developer Product Group, you'll shape the end-to-end experience for developers building on Coinbase. This team owns the Developer Portal, including documentation, API dashboards, and onboarding flows that are the front door for every external developer integrating with our platform. You'll lead design for these critical surfaces, turning complex technical workflows into clear, intuitive experiences that drive developer adoption and success at scale. What you'll do: Own end-to-end design for the Developer Portal, spanning documentation, API dashboards, onboarding flows, and self-service tooling. Lead design system contributions specific to developer-facing surfaces, ensuring consistency and scalability across the Portal experience. Partner with Product, Engineering, and Developer Relations to identify friction points in the developer journey and ship high-impact improvements. Drive user research and usability testing with external developers to validate design decisions and uncover unmet needs. Shape how AI-powered features surface within the Portal, including intelligent search, contextual guidance, and code generation experiences. Build and maintain design specs, prototypes, and interaction patterns in Figma that serve as the source of truth for engineering delivery. Required Skills and Experi