Senior Escalation Manager Jobs

Atlas HXM is the global workforce platform built on compliance. We help companies determine how to engage each member of their workforce and then execute with accountability built in — direct Employer of Record (EOR), Agent of Record (AOR), payroll, and compliance capabilities backed by a decade of practitioner-led expertise. Recognized as a category Leader by NelsonHall and Everest Group, Atlas HXM builds Human Experience Management into everything we do, guided by our "For People, by People" principle. The future of work is borderless, and so are we. Our people are located around the globe — in the U.S., the UK, India, Colombia, China, and beyond. Diversity and belonging are not just values; they are who we are. We are also committed to making a positive impact. Through our Environment, Social, and Governance (ESG) impact initiative, we are addressing our environmental footprint and promoting social responsibility. Our impact program is central to our vision and culture, focusing on employee wellness, diversity, charitable work, and ethical corporate governance. About the Role: We are looking for a Senior Engineer who views data as a core software engineering discipline, not an exercise in configuring drag-and-drop SaaS vendors. In this role, you won't just glue third-party platforms together; you will own, design, and build the underlying data systems, pipelines, and internal platforms that power our production services and application backend. You care deeply about clean code, system performance, cost efficiency, automated testing, and developer experience. You understand when a lightweight query or a simple, well-designed service beats introducing a complex, expensive distributed computing cluster. You choose simple, maintainable systems over over-engineered platforms. What You’ll Do: Design, build, and maintain data processing pipelines using modern software engineering practices. Collaborate wit

Bloomreach is building the world’s premier agentic platform for personalization .We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. About the Role: Bloomreach is looking for a Senior Business Consultant ! If you want to help top ecommerce businesses boost their performance, serve clients and get experience globally and have immediate, tangible results, join our Professional Services team as a Senior Business Consultant. As a Senior Business Consultant, your primary responsibility will be to deliver value to Bloomreach’s clients by deploying and utilizing our Loomi AI Platform effectively. You will support clients during the implementation phase by gathering business requirements, preparing data structures, managing data migration processes and deploying automated programs. Additionally, you will serve as a key advisor on ecommerce, analytics, data management, digital marketing, marketing automation and email and mobile techn

Bloomreach is building the world’s premier agentic platform for personalization .We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. We are looking for a Senior Product manager to join the Bloomreach Clarity product team and help build the next generation of conversational shopping . Working in one of our Central European offices or from home on a full time basis, you’ll become a core part of the Product Team, and report to the head of product for Clarity. Clarity is an exciting rapidly growing product in an emerging market opportunity, built on the latest in LLM technology. This is an amazing opportunity to be at the frontier of AI-native product development, and to build a product that sets the bar for the next generation of commerce interfaces. We operate in a rapidly evolving landscape and value an entrepreneurial mindset, rapid iteration, sharp thinking, curiosity, and a laser focus on outcomes. Key Responsibilities: Dr

Bloomreach is building the world’s premier agentic platform for personalization .We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. About the Role: As a Senior Account Manager at Bloomreach, you will drive growth and long-term value across a portfolio of strategic accounts in the Americas market. You’ll be responsible for nurturing executive relationships, identifying expansion opportunities, and ensuring customers achieve measurable business outcomes through our solutions. You’ll partner cross-functionally with Customer Success, Solutions Consultants, SDRs, and key internal teams, as well as external partners, to strengthen customer engagement, support renewals, and uncover upsell and cross-sell opportunities. Your work will play a key role in customer retention, account growth, and Bloomreach’s continued success in the region. Your job will be to: Own the relationship with key accounts Develop and expand business, through C-level rel

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE: Are you passionate about driving innovation in the data storage industry? Are you skilled in crafting technical solutions that exceed customer expectations? If so, we have an exciting opportunity for you! Everpure (formerly Pure Storage), a leader in the data storage and flash technology space, is seeking a talented and motivated Senior Pre-Sales Systems Engineer to join our dynamic team. As a Senior Pre-Sales Systems Engineer, you will play a crucial role in understanding our customers' unique challenges and tailoring Everpure solutions to meet their specific needs. Collaborating closely with the sales team, you will act as a technical expert during the sales process, helping to showcase the value of our products and services. Location: NorCal (Sacramento / Central Valley / East Bay) WHAT YOU’LL DO: Develop an exhaustive understanding of what drives a customer’s business and what motivates their decision making Connect the dots from technology solutions, inclusive of the Everpure portfolio and others from the ecosystem, to measurable customer business outcomes Partner closely with account managers, specialists and channel partners to create a seamless and holistic customer experience and strategy to drive revenue growth and net new business Delight customers and teammates with your technical leadership and domain expertise on storage products, distributed storage architectures, file systems, and competiti

Axsome Therapeutics is a biopharmaceutical company leading a new era in the treatment of central nervous system (CNS) conditions. We deliver scientific breakthroughs by identifying critical gaps in care and develop differentiated products with a focus on novel mechanisms of action that enable meaningful advancements in patient outcomes. Our industry-leading neuroscience portfolio includes FDA-approved treatments for major depressive disorder, agitation associated with dementia due to Alzheimer’s disease, excessive daytime sleepiness associated with narcolepsy and obstructive sleep apnea, and migraine, as well as multiple novel product candidates addressing a broad range of serious neurological and psychiatric conditions that impact over 150 million people in the United States. Together, we are on a mission to solve some of the brain’s biggest problems so patients and their loved ones can flourish. For more information, please visit us at www.axsome.com and follow us on LinkedIn and X . About This Role Axsome Therapeutics is seeking a Senior Manager, Field Effectiveness Insights and Field Reporting to empower our field teams across our portfolio with actionable insights and reporting dashboards to guide their daily activities. Reporting to the Senior Director, Field Effectiveness, you’ll work with our sales teams, consulting and cross-functional partners to deliver best in class reporting insight, platforms and capabilities to help our field teams empower and educate caregivers to help patients with our medicines. The position demands technical expertise in data integration, advanced analytics, and field reporting to support our portfolio of field teams. This role is based at Axsome’s HQ in New York City with an on-site requirement of at least three days per week. We are unable to consider candidates who are looking for fully remote roles. Job Respon

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE You'll be the technical lead for one or two enterprise Account Executives covering [Health / Finance / MSPs / Public Sector] accounts in the Netherlands. You own the technical win: understanding what the customer is actually trying to do, designing the right data platform for it, proving it works, and getting it signed off. You'll spend most of your week with customers and partners, not in internal meetings. We've moved from all-flash arrays to the Enterprise Data Cloud — a single platform for block, file and object, on-prem and in the public cloud, with Portworx for Kubernetes workloads. In the Netherlands we sell through a strong partner channel and directly to some of the country's largest organisations, and the team is growing. WHAT YOU'LL DO.. Partner with your AE(s) on account strategy: which opportunities to pursue, how to position against the incumbent, what the customer's real decision criteria are Run discovery with infrastructure, platform and application teams; translate business requirements into architectures that hold up in production Design and present solutions across FlashArray, FlashBlade, Portworx, Evergreen and Pure Fusion — and know when something outside our portfolio is the right answer Own proofs of concept, benchmarks and competitive evaluations end to end Work alongside our Dutch partners (resellers, MSPs, system integrators) so the customer gets one coherent proposal, not two Lead techn

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. Senior Technical Design Architect — Japan THE ROLE As a Senior Technical Design Architect, you will design and deliver customer solutions that connect Pure Storage data services to enterprise infrastructure and application environments. The role is primarily focused on storage, data migration, data protection, DR/BCP, and platform integration, while expanding into cloud-native and delivery automation capabilities Role emphasis : the role is primarily centered on enterprise storage infrastructure and data services, while also expecting the ability and motivation to develop practical capability in cloud-native technologies and automation-led delivery. You are not expected to be a Cloud Native expert on day one; however, you should have more than a superficial understanding of the fundamentals and demonstrate the curiosity and commitment to apply and deepen this capability, including in Portworx-related project delivery You will work across pre-sales and post-sales delivery, partnering with Sales, Product Marketing, Business Development, Services, Engineering, customers, and partners across Japan. You will translate business and technical requirements into clear architectures, implementation plans, and successful outcomes WHAT YOU'LL DO Lead or contribute to solution design, scoping, architecture reviews, proofs of concept, and implementation for storage, data protection, migration, replication, clustering, virtualization, an

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Lead the visionary development of the Direct Flash Module (DFM) firmware, the core innovation enabling the world’s fastest and most reliable all-flash storage. You will own the strategic firmware roadmap and delivery, driving the integration of cutting-edge NAND and SSD technologies to maintain our competitive edge in enterprise storage. This is a high-impact leadership role requiring deep technical expertise and strong collaboration with Hardware, Purity Software, and NAND Engineering teams. WHAT YOU'LL DO Define and execute the DFM firmware strategy for DirectFlash™ SSD Modules, owning the long-term product and feature roadmap and ensuring alignment with FlashArray business objectives for performance, cost, and reliability. Lead design and delivery of high-performance firmware with a strong emphasis on PCIe functionality (initialization, configuration, runtime management) and sophisticated NAND media management policies and low-level hardware interfaces, maintaining DFM simplicity and leadership in advanced NAND adopti

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. Ideal Candidate: Everpure's Senior Systems Engineers drive customer-facing technical engagements, delivering innovative solutions across Data, AI, Cloud, and Modern Infrastructure. THE ROLE Everpure's Senior Systems Engineer can drive customer-facing technical engagements and deliver innovative solutions across Data, AI, Cloud, and Modern Infrastructure . You will work closely with Account Executives, customers, and partners to understand business and technical requirements, develop solution architectures, and lead technical engagements from discovery through POC and deployment. WHAT YOU'LL DO Partner with Account Executives to develop strategic accounts and identify new opportunities. Lead customer technical discussions, workshops, consulting, presentations, and POCs. Design enterprise storage and data infrastructure solutions. Expand customer engagements into AI, Cloud, Virtualization, and Kubernetes environments. Develop technical proposals, architectures, RFP/RFI responses, and competitive positioning. Act as a trusted technical advisor to enterprise customers. Collaborate with internal and partner teams to deliver successful customer outcomes. WHAT YOU BRING 10+ years of IT Infrastructure experience. Strong experience in customer-facing Presales / Solution Consulting . Experience in Storage Presales or Engineering . Solid understanding of enterprise infrastructure and da

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Everpure (formerly Pure Storage) is hiring a Senior Pre-Sales Systems Engineer to support our Higher Education business, with a focus on R1 research universities. R1 institutions are not one customer. A single campus can behave like a dozen different organizations at the same time: central IT running enterprise applications, research computing and HPC teams, genomics and imaging cores, AI and machine learning labs competing for GPU time, an academic medical center with its own rules and its own budget, and faculty groups buying infrastructure directly with grant money. Decisions move through CIOs, research computing directors, principal investigators, sponsored programs offices, procurement, and consortium contract vehicles, often in parallel and not always in agreement. That environment rewards someone who can hold a lot of context at once, translate between very different audiences, and connect technology to the outcomes these institutions actually care about: time to result for researchers, compliance with sponsor and grant requirements, data that stays usable for a decade or more, and budgets that have to stretch further every year. You will be the technical lead on these accounts, working alongside account managers, specialists, and partners to build solutions customers can defend internally, both technically and financially. Location: MD / VA WHAT YOU'LL DO Develop a real understanding of what drives

At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 1 million clients on their path to a brighter future. While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you. Role Overview As our Application Security Engineer, you will be the primary owner and driver of our application security program. You'll work hands-on with engineering teams to embed secure development practices, improve tooling and automation, and guide security considerations for new features, architectures, and services. This is a high-impact role where you'll shape the future of AppSec at a company that values security as a core part of product quality. What You'll Do Application Security Ownership Lead and evolve the company's application security strategy, roadmap, and day-to-day operations. Serve as the primary AppSec partner for numerous dev teams working on Ruby on Rails web apps, React Native mobile apps, and various other projects including Python and Go. Provide security guidance during design, development, and code review for new features and projects. Drive adoption of secure coding practices and threat-modeling across engineering teams. Tooling & Automation Manage and optimize existing AppSec tooling, including: GitHub Advanced Security (SAST, SCA, Secret Scanning) Invicti (DAST) Hadrian (ASM) AppDome (mobile application security) Cloudflare WAF Improve automation and integration of security tools into CI/CD pipelines. Identify and implement additional tools or processes to strengthen the security p

Why Jencap? We are one of the largest wholesale insurance intermediaries in the United States with expertise in wholesale brokerage, binding authority, and program management. The common thread woven throughout our success story is our collaborative and driven team of people. Our teams are empowered and work together to find solutions. We have a passion culture – with teamwork, collaboration and a focus on growing individuals and giving them the tools & development opportunities to have a successful career. About the Company: Jencap A&H is a leading provider of innovative insurance solutions for self-funded employers and their partners. We are committed to delivering exceptional value, service, and expertise to our clients. As part of our ongoing growth, we are seeking a highly experienced Senior Underwriter specializing in stop loss insurance to join our dynamic team. The Senior Underwriter – Medical Stop Loss is responsible for the evaluation, risk assessment, pricing, and underwriting of stop loss insurance for self‑funded employer groups. The ideal candidate brings strong stop loss market expertise, sound analytical judgment, and the ability to develop trusted relationships with brokers, consultants, TPAs, and internal stakeholders. This role is ideally suited for candidates located in the Phoenix, AZ area working remotely ; however, highly qualified candidates located elsewhere in the U.S. will be considered for a fully remote arrangement . Key Responsibilities: Underwrite new and renewal stop loss business in accordance with underwriting guidelines, risk appetite, and profitability targets Analyze complex self‑funded employer group data, including claims experience, demographics, plan design, and funding structures Partner closely with the Chief Underwriting Officer to develop customized underwriting and pricing solutions Establish and maintain strong relationships with brokers, consultants, TPAs, and clients; participate in finalist presentatio

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. As we continue to scale our global platform, the IAM Engineer will play a critical role in building scalable, automated identity and access security capabilities across Fanatics Commerce. ROLE OVERVIEW We're looking for an IAM Engineer who places a strong emphasis on usable security and scaling successfully through automation — keeping pace with Fanatics Commerce's rapid growth without disrupting innovation. In this role, you will own the overall strategy, planning, development, and support of Fanatics' IAM solutions and associated processes, providing direction across federation, privileged access management, authentication and authorization, certificate management, and identity provisioning. The IAM Engineer delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Team & Leadership Impact (Build Championship Teams) Partner closely with service desk, systems engineering, network security, audit, application developers, and other engineers to design and maintain functional, scalable, and secure IAM operations. Act as the functional te

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. ROLE OVERVIEW The eCommerce Senior Business Manager is responsible for overseeing multiple lines of business across WWE, UFC, and other TKO-operated properties, driving e-commerce strategy and execution to meet or exceed defined financial and performance goals. The Sr. EBM manages a team of ecommerce personnel while developing and adjusting merchandise and promotional calendars aligned to major live events, premium content moments, and partner priorities — coordinating closely with Business Analytics, digital marketing, and cross-functional leaders to optimize performance and identify growth opportunities. The eCommerce Senior Business Manager delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Team & Leadership Impact (Build Championship Teams) Cross-Functional Leadership: • Partner with digital marketing, CRM, and Business Analytics teams to align campaign strategies, finalize monthly forecasts, and surface data-driven growth recommendations across WWE, UFC, and other TKO-operated properties. • Serve as the primary business man