Senior Implementations Manager Jobs

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Join CVS Caremark's Pharmacy Audit team as Senior Manager, Pharmacy Post-Audit Operations. This role leads the pharmacy post-audit team responsible for appeals, audit escalations, audit correspondence, and evaluating audit compliance with state laws. The Senior Manager owns the timely, accurate, and consistent execution of post-audit operations while developing team members, managing priorities, resolving complex audit matters, and identifying operational risks. In addition to day-to-day team leadership, this position leads the business implementation of pharmacy audit regulatory changes. This work is highly interconnected with other parts of the audit process and requires close partnership with Legal, Compliance, Product, Technology, Operations, and other audit teams to understand requirements, determine operational impacts, and turn those requirements into practical audit processes, controls, and team resources. The ideal candidate is a strong people leader who can manage team priorities, resolve complex or escalated audit matters, lead cross-functional discussions, and communicate clearly with stakeholders at different levels of the organization. The successful candidate will help the team work efficiently, consistently, and in compliance with pharmacy audit requirements

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Technical Program Manager Overview: Business & Market Insights (B&MI), at Mastercard, helps organizations turn data into actionable outcomes by providing intelligence, analytics, and consulting capabilities that enable businesses to run more effectively, optimize performance, and identify new growth opportunities. B&MI empowers customers to make informed decisions, improve efficiency and profitability, and accelerate innovation through data-driven insights, predictive analytics, and market intelligence Role: The Technical Program Manager (TPM), Program Governance drives execution excellence across B&MI’s technology portfolio by establishing governance frameworks, delivering portfolio insights, and enabling data-driven decision making. This role partners with engineering, product, operations, and business leaders to ensure strategic initiatives are aligned, risks and dependencies are managed, and delivery outcomes are transparent and predictable. All About You: • Plan, execute, and deliver projects from inception to completion • Partner across roles and teams to ensure dependencies and risks are identified, well understood, and managed • Manage and ensure the timely scoping, design, implementation, and release of complex features • Drive innovative improvements to team

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. The Senior Manager, Service Operations & Excellence will own and optimize the systems, workflows, and digital tools that power CLEAR’s Member Care organization. Reporting to the Senior Director, Member Care, you’ll connect frontline insights with Product and Technology capabilities to reduce friction, improve agent efficiency, and deliver better experiences for CLEAR Members. What you'll do: Own and continuously optimize the Member Care technology ecosystem, including Zendesk, conversational AI, automation, routing, workflows, and business rules, balancing hands-on execution with the longer-term tooling roadmap Serve as the primary operational partner between Member Care and Product, Engineering, and Business Operations, translating frontline feedback and contact drivers into prioritized system, product, and workflow improvements Drive performance of automated and conversational AI experiences by monitoring intent accuracy, resolution quality, escalation paths, and workflow effectiveness and identifying opportunities to improve true inquiry resolution Lead operational readiness for new products, policies, features, and company initiatives, ensuring Member Care tools, workflows, processes, and teams are prepared for seamless implementation Identify and resolve operational friction through data analysis, targeted pilots, and workflow testing, creating a closed feedback loop with frontline teams and scaling improvements that increase efficiency and strengthen the Member experience How you'll measure success: Improvement i

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Aetna Medical Economics Unit (MEU) has an exciting opportunity for a Senior Informatics Manager to join our Performance Guarantee and Operational Reporting Team. The Operational Reporting and Analytics team within MEU is responsible for operational measurement and analysis for all Care Management programs. The role is responsible for ensuring the accuracy, consistency, and integrity of measure specifications, validation processes, and reporting outputs that support clinical performance guarantee reporting. The Senior Informatics Manager will serve as a key liaison across business, clinical, underwriting, reporting, and technology teams to drive alignment on measure logic, data requirements, validation findings, and implementation strategies. Furthermore, this role will support efforts to drive continuous improvement. Responsibilities Develop and maintain clinical performance report logic/code and report production Compile detailed reporting requirements, understand clinical programs and workflows as well as data sources. Track progress against performance targets. Evaluate outcomes and communicate progress to stakeholders. Collaboration with Underwriting and Business Stakeholders. Required Qualifications 7+ years of experience in reporting and analytics with advanced SQL development, data mo

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Senior Manager, Actuarial will play a key role in the fully insured commercial forecasting process, with responsibility for leading forecasting activities for an assigned region and contributing to broader national forecasting efforts. This role will partner across teams to shape key inputs, enhance forecasting capabilities, and translate analytical insights into actionable recommendations. A strong candidate will: Drive national forecasting efforts and enhancements by identifying opportunities to improve forecast accuracy, analytical capabilities, and process/tool efficiency. Support the Large Group rate review process and connect forecasting insights with pricing considerations. Partner with Finance, Insured Actuarial, and Underwriting teams to understand business needs, prioritize analytical work, and translate market input into clear forecasting recommendations. Lead analyses and projects that deepen understanding of business performance, connect underwriting data and insights with forecast projections, and evaluate emerging risks and opportunities. Manage projects from planning through implementation by establishing priorities, coordinating stakeholders, monitoring progress, and ensuring timely completion of high-quality deliverables. Provide actuarial support to assigned markets, helping evaluate performance, su

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About The Operations Team The Operations team delivers seamless customer experiences and enables new product capabilities while ensuring operational excellence. The team owns strategy, planning, technical execution, customer service, fraud operations, process design, quality, training, and program management. We drive efficiency, resolve issues quickly, and scale operations as the business grows. Our goal is to deliver seamless support while maintaining high standards and reducing risk. About The Role Affirm is building a de novo bank, and this role will help establish and scale its operating foundation. You will own the Finxact core and digital banking experience platforms, lead deposit and lending operations strategy, and partner with servicing teams to build resilient, well-controlled processes that deliver transparent, reliable financial products. What You’ll Do Own the implementation, configuration, and ongoing administration of Finxact as the Bank’s core system of record, including product structures, rates and fees, transaction and posting rules, account parameters, general-ledger mappings, user entitlements, environments, and controlled production changes. Own the operational delivery and ongoing management of Savana and the Bank’s integrated digital account-opening, online and mobile banking experiences. Translate customer and operational needs into requirements; lead user-acceptance testing, release readiness, issue resolution, and continuous platform improvement. Lead operational launch readiness, including operating-model design, procedures, roles and responsibilities, staffing and training, end-to-end testing, mock processing days, cutover, go/no-go evidence, hypercare, and the transition to stable business-as-usual operations. Direct daily deposit operations, including b

We are seeking a Senior Manager, AI & People Transformation to sit at the intersection of HR strategy, workflow architecture, and emerging AI technologies. In this high-impact, cross-functional role, you will challenge legacy HR practices, rapidly prototype low-code and AI-driven solutions, and evaluate build-vs-buy decisions in close partnership with IT. As a bridge between People leadership and technical execution, you will establish repeatable automation frameworks, solve complex operational bottlenecks, and unlock strategic capacity across the enterprise. The ideal candidate will be passionate about transforming HR operations and defining scalable, next-generation workforce capabilities, this is an opportunity to shape the future of work in a high-growth environment. This role can be based out of our New York City office (hybrid working model) or remotely in the United States (Eastern or Central time zones). Key Responsibilities Translating senior strategy into clear goals and operating rhythms, leading high-impact People transformation and AI initiatives to simplify work, improve experiences, and create scalable capacity Designing and leading end-to-end workflow transformations that challenge existing processes and integrate AI, automation, self-service, and enterprise systems to fundamentally scale how work gets done Translating complex business challenges into clear future-state workflows, technical requirements, experiments, and cross-departmental implementation plans Rapidly prototyping and testing solutions using AI and low/no-code platforms to establish best practices, validate concepts, and set technical standards Partnering with senior People Team leaders and functional experts to align resources, set priorities, and move high-value opportunities from concept through division-wide implementation Partnering closely with IT leadership to translate business needs into technical requirements, inform cross-functional systems design, and advise leaders on

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 We're looking for a Senior Technical Account Manager - Customer Success (EMEA) to act as a strategic partner and trusted advisor to our customers, blending strong relationship management with a deep understanding of ClickUp’s platform and capabilities. This role sits at the intersection of customer success, solution strategy, and technical enablement, supporting long-term growth, adoption, and measurable business outcomes. Senior TAMs at ClickUp lead with a customer-first mindset, developing success plans, guiding onboarding and adoption, and ensuring stakeholders see continuous value throughout their lifecycle. While you’ll support technical initiatives like process optimization, workflow design, and AI enablement, you’ll also own the overall health, engagement, and strategic direction of your accounts. You’ll work cross-functionally with Sales, Product, and Support to align efforts and ensure each customer’s success story is long-term, scalable, and impactful. Senior TAMs at ClickUp are responsible for delivering measurable value and driving meaningful business outcomes across their customer portfolio by focusing on: Customer Enablement & Onboarding: Guiding new teams through implementation, onboarding, and training to ensure a smooth start and foundational success. Account Health & Engagement: Proactively managing user adoption, stakeholder alignment, and account health to promote long-term success, retention, and growth opportunities. Process Optimization & Solution Design: Collaborating with customers to identify critical business processes, map them to scalable solutions, and drive ef

Senior Paid Social Account Manager About the role Artefact is looking for an experienced Senior Paid Social Account Manager to take senior ownership of paid social activity across two key client accounts. This is a hands-on role combining account strategy, technical auditing, campaign management, optimisation, performance analysis and senior client management. The successful candidate will be expected to understand the detail of platform execution while also providing clear strategic direction and identifying opportunities to grow client performance and the wider relationship. Strong Meta expertise is essential. The person should be able to inherit an existing account, independently assess whether the setup is technically and strategically sound, identify weaknesses or missed opportunities, prioritise improvements and lead their implementation. The role will initially focus on two clients, allowing the Senior Paid Social Account Manager to build a deep understanding of their businesses, act as a trusted paid social adviser and take genuine accountability for account quality and performance. Key responsibilities Account leadership and client strategy Act as the senior day-to-day paid social lead for the assigned clients, owning the relationship for the channel and ensuring consistently high-quality delivery. Develop a deep understanding of each client’s business model, commercial priorities, customer journey and wider media strategy. Translate business objectives into clear paid social strategies, investment recommendations, testing roadmaps and activation plans. Present strategic recommendations, performance insights and account priorities confidently to senior client stakeholders. Challenge existing approaches constructively and proactively identify opportunities to improve performance or expand the role of paid social. Coordinate with Search, Programmatic, Retail Media, Commerce, Influencer, Creative and Data teams to provide integrated recommendations. Support an

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 We're looking for a Senior Technical Account Manager - Customer Success to act as a strategic partner and trusted advisor to our customers, blending strong relationship management with a deep understanding of ClickUp’s platform and capabilities. This role sits at the intersection of customer success, solution strategy, and technical enablement, supporting long-term growth, adoption, and measurable business outcomes. Senior Technical Account Manager - Customer Success at ClickUp lead with a customer-first mindset, developing success plans, guiding onboarding and adoption, and ensuring stakeholders see continuous value throughout their lifecycle. While you’ll support technical initiatives like process optimization, workflow design, and AI enablement, you’ll also own the overall health, engagement, and strategic direction of your accounts. You’ll work cross-functionally with Sales, Product, and Support to align efforts and ensure each customer’s success story is long-term, scalable, and impactful. Senior Technical Account Manager - Customer Success at ClickUp are responsible for delivering measurable value and driving meaningful business outcomes across their customer portfolio by focusing on: Customer Enablement & Onboarding: Guiding new teams through implementation, onboarding, and training to ensure a smooth start and foundational success. Account Health & Engagement: Proactively managing user adoption, stakeholder alignment, and account health to promote long-term success, retention, and growth opportunities. Process Optimization & Solution Design: Collaborating with customers to identify

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Micron is looking for a seasoned energy procurement expert to become part of its Global Energy Procurement group. This prominent position will guide the creation and implementation of energy sourcing plans that support key semiconductor manufacturing activities across the North American region. You will negotiate and carry out sophisticated energy transactions, develop innovative commercial structures, and secure reliable, efficient, carbon-free energy solutions that contribute to Micron's long-term growth. Working closely with executive leadership and external collaborators, you will support future manufacturing expansion through strategic energy procurement and infrastructure planning. The ideal candidate is a commercially minded negotiator who thrives in complex environments. They can balance market fundamentals, regulatory frameworks, infrastructure constraints, and business objectives to deliver creative solutions. Success in this role requires the ability to operate independently, influence senior leaders, and structure customized commercial arrangements where standard market offerings do not meet business needs. Responsibilities Direct negotiations for intricate energy deals, including: Power Purchase Agreements (PPAs) Virtual PPAs (VPPAs) Energy Supply Agreements (ESAs) Utility niche agreements Carbon-free, renewable, traditional baseload, natural gas, and LNG transactions Manage transactions from market evaluation

If you've built and scaled high-performing solution engineering teams in the Financial Services & Insurance (FSI) domain, and you're energized by leading at the intersection of AI, technical selling, compliance, and customer experience, this is your moment. Duties and Responsibilities: Report to the Sr. Director of Solutions Engineering, Americas Lead, coach, and mentor a team of solution engineers, building a culture of continuous learning, accountability, and customer obsession Drive scalable pre-sales motions across a high-volume FSI segment, developing repeatable methodologies and best practices that enable the team to perform consistently across diverse industries Recruit, hire, and onboard top solution engineering talent, with a deliberate focus on candidates who combine technical depth with exceptional communication and storytelling ability Partner closely with RVP’s of Sales, Account Executives, and Customer Success to align on pipeline strategy, account coverage, and customer outcomes Collaborate with Product and Engineering to surface commercial customer feedback, advocate for roadmap priorities, and ensure timely resolution of feature requests and support escalations Work cross-functionally with Professional Services to ensure smooth handoffs from pre-sales to implementation and value realization Define and manage team KPIs, forecast accuracy, and performance metrics; use data to continuously optimize team effectiveness Participate actively in forecast calls, providing visibility into technical deal status, surfacing risks early, and partnering with Sales to develop mitigation strategies Develop trust with client leadership to remove roadblocks, navigate escalations, and ensure long-term customer success and loyalty Qualifications: 7+ years of experience in Solution Engineering / Pre-Sales, with at least 3–5+ years in people management leading teams Deep domain expertise in Financial Services & Insurance (FSI), with proven success navigating compl

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Senior Manager, Medicare Product Operations (NCOD) is responsible for providing leadership, operational oversight, and people management for the Non-Clinical Organization Determination (NCOD) team. This leader is accountable for ensuring accurate, timely, compliant, and member-centered coverage determinations while maintaining adherence to CMS regulations, and internal policies. The role oversees a team of managers and analysts responsible for evaluating member requests, issuing organization determinations, maintaining documentation, and supporting appeals- and grievance-related activities. This position serves as a key operational leader, driving quality, compliance, performance, process optimization, workforce development, and cross-functional collaboration. The Senior Manager partners with Compliance, Product, Appeals, Grievances, Eligibility, Technology, and vendor partners to ensure operational excellence and a best-in-class member experience. Responsibilities Include: Strategic Leadership Provides oversight for the NCOD operation, ensuring alignment with organizational goals, regulatory requirements, and member experience objectives. Establishes operational strategies, and performance standards that support long-term scalability and sustainability. Leads implementation of new NCOD workflo

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Ramp is building institutional partnerships with the GSI (Global System Integrators), Big-Four consulting firms, and global advisory firms that shape finance transformation, ERP modernization, and technology decisions for the CFOs and finance leaders we serve. These organizations are often in the room when enterprise clients are redesigning their finance stack, selecting technology, or moving from strategy into implementation. This portfolio spans the largest global professional services firms (e.g., Deloitte) and GSIs (e.g., Infosys). They are complex organizations with distinct service lines (e.g., ERP, Tech Modernization, Finance Transformation) each with its own leadership, incentives, and economics, so earning credibility inside one is as much about navigating the firm as it is about the relationship. This role will own Ramp's relationship with that network of firms, building firm-specific go-to-market motions that can include executive engagement, account mapping, co-sell, implementation alignment, thought leadership, and events

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Senior Customer Success Manager on our Enterprise team, you are the value owner and trusted advisor for your portfolio of customers. Unlike traditional enterprise CSM roles, our UK Enterprise team works across 40+ industry verticals, offering a unique and dynamic environment where you will solve diverse customer challenges and workflows daily. In this role, you will manage a portfolio size that is larger than usual for an Enterprise team. Our Customer Success organisation is new and rapidly evolving, offering a hands-on opportunity to help build, test, and shape our operational playbooks and CSM processes from the ground up, while leading smooth customer onboarding to drive rapid time to value. To thrive with a larger Enterprise book of business, there is a heavy need for strong data and analytics skills. You will leverage customer health metrics, product usage telemetry, and data insights to ruthlessly prioritise your focus, proactively mitigate churn risks, maximise value realisation, and regularly engage C-level stakeholders to demonstrate tangible ROI. What you'll be doing: Customer Onboarding: Lead post-sale onboarding & implementation, ensuring a smooth handover from commercial reps and customer time to value. Value Foundation & Alignment: Conduct thorough customer discovery to define clear business goals, success metrics, and KPIs, driving initial activation and long-term adoption across diverse industry verticals. Adoption & Value Realisation: Drive product adoption across your portfolio to deliver tangible business results, prove ROI, safeguard customer health, and secure renewal readiness. Data-Driven Portfolio Prioriti