Senior Incident Manager Jobs

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Tech & Security Regulatory Officer Adyen is looking for a Senior Tech & Security Regulatory Officer to join the tech regulatory team within the Platform Engineering group. The Platform Engineering group enables our internal engineering teams to quickly and autonomously build products for our customers, at massive scale and speed. As a Senior Tech and Security Regulatory Officer in Platform Engineering, you are responsible for ensuring that our products and services comply with APAC regulations and laws. You actively engage, bring together, and communicate with people from various teams to be successful in ensuring continued compliance of products and services. What you’ll do Representing the company in technology and cybersecurity related discussions with APAC regulators and manage requests from regulators and auditors to ensure successful audit cycles/certifications (e.g. RBI audits, MAS audits, BNM audits, system audits (SAR), ISO Audits, PCI-DSS, SOC 1 & 2 audits, banking partner audits, network audits, statutory auditors) Ensuring processes (such as network access management, admin account management, key management, security detection and monitoring, incident management, business continuity management) comply with regulatory requirements and technology risks are mitigated Representing the company in dis

About Appier Appier (TSE: 4180) is an AI-native Agentic AI as a Service (AaaS) company that empowers businesses to create value through cutting-edge AdTech and MarTech solutions. Founded in 2012 with the vision of “Making AI Easy by Making Software Intelligent,” Appier helps businesses turn AI into ROI through its Ad Cloud, Personalization Cloud, and Data Cloud—each powered by Agentic AI that enables autonomous, adaptive, and real-time decision-making. Today, Appier operates 17 offices across APAC, the US, and EMEA, and is listed on the Tokyo Stock Exchange. Learn more at www.appier.com . About the role Software engineers at Appier build a wide range of platforms and services that interconnect data and AI with our customers and users. As a Senior Software Engineer, Backend Development , you will design and build scalable and performant backend architecture, own and drive the technical roadmap for sizable projects or services, mentor junior engineers, and facilitate high performance agile teams collaborating with cross-functional teams. Responsibilities Key owner of sizable engineering projects and services Lead system designs and provide technical guidance to team members. Mentor engineers in cross-team development processes. Lead code reviews to ensure high quality coding standards Facilitate agile process collaborating with cross-functional teams. Initiate and lead team-level technical, process and growth initiatives Continuously improve the system's observability, incident management, DevOps and production operational SOPs. Develop and operate scalable, reliable and maintainable service-based softwares and related components. Responsible for laying the foundation for the platform as well as proposing solutions to ease software development, monitoring of software, etc. Profiling and performance tuning of critical components Participate in idea brainstorming and contribute ideas to technology, algorithms and products P

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary As a Managing Senior Counsel, you will lead the privacy legal and compliance team supporting our CVS Caremark business. Your team will be responsible for providing timely and strategic legal counsel to internal business partners with respect to Federal and state healthcare privacy regulations and laws. You will proactively advise business partners on a wide variety of matters and work collaboratively with other attorneys and partners on matters related to privacy compliance. You will identify business and legal risks and provide solutions which balance legal issues and business objectives. You will be expected to develop a keen understanding of the business and operational goals of assigned internal clients and work diligently to develop and maintain positive relationships with clients at all levels of the organization. As part of the Legal team, you will gain experience working with a dynamic in-house legal department and play a key role in supporting the business. This role will include managing other colleagues on the privacy team. Major Responsibilities Advising on privacy issues related to handling member information associated with our pharmacy benefit management operations, including HIPAA counsel and incident management. Privacy contracting, regulatory compliance, and data use. Recommend practical and soun

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About The Opportunity We are currently seeking a Public Cloud Operations Expert to join our Singapore team. You be will responsible for the full lifecycle management of enterprise-level hybrid cloud infrastructure, leading unified orchestration, operations, and cost optimisation of AWS and Alibaba Cloud resources, ensuring high availability, high performance, and compliance. What You’ll Be Doing Cloud Platform Architecture & Operations Plan, deploy, monitor, and maintain AWS services (EC2, S3, VPC, Lambda, EKS, etc.) and Alibaba Cloud services (ECS, OSS, VPC, Function Compute, ACK, etc.). Design highly available, auto-scaling cloud architectures, optimizing network (e.g., Alibaba Cloud CEN, AWS Direct Connect), storage, and compute resource configurations. Monitoring & Incident Management Implement full-stack monitoring and alerting using cloud-native tools (AWS CloudWatch, Alibaba Cloud CloudMonitor) and open-source solutions (Prometheus+Grafa

Thoughtworks is looking for a Health & Safety Specialist to join our team in Romania to work both locally and globally to ensure Thoughtworkers are healthy and safe. As part of the global Workplace Operations & Experience function you will get to have an extraordinary impact on Thoughtworkers who are in our City Hubs (Physical Offices), Community Hubs and remotely. You will collaborate with local People Teams and your peers within the function to develop and roll out best practice health and safety approaches that ensure we are not just meeting the basic requirements from a legal or regulatory stand point but create a strong safety culture. This role is a mix of strategy and execution and will suit someone with extensive domain expertise who wants to explore how they can broaden their impact. Job responsibilities Develop, implement, and monitor the company’s health & safety policies, procedures, and programs in compliance with Romanian Securitate și Sănătate în Muncă (SSM) legislation (e.g., Article 19) for establishing an internal prevention and protection service. Conduct risk assessments and workplace inspections to identify hazards, assess risks, and implement preventive measures. Ensure compliance with regulatory bodies and local labor authorities. Keep up to date with changes in HSE legislation and best practices to ensure company compliance. Job qualifications Technical Skills Design and deliver health & safety training programs for employees at all levels, including emergency response, first aid, ergonomics, and safe work practices. Promote a strong safety culture within the company by driving awareness campaigns and safety committees. Lead and manage safety drills and emergency preparedness exercises. Incident Management & Reporting. Investigate workplace accidents, incidents, and near-misses, identifying root causes and implementing corrective actions. Maintain and analyze incident reports and trends to drive continuous safe

PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform. About the role PagerDuty’s Operations Cloud runs on a platform that ingests billions of signals and turns them into real-time action for thousands of customers. We’re looking for an early-career AI/ML Engineer who is excited to grow at the intersection of two disciplines: large-scale distributed systems and machine learning. In this role you will help build and ship AI systems that run in production at PagerDuty’s scale — powering Incident Management AI Agents, event intelligence, and the LLM-powered capabilities embedded across our platform. You’ll work alongside senior engineers on real production problems, learning how AI features go from a prototype to something that serves reliably at scale. We are looking for a candidate who is genuinely excited about building with modern AI — LLMs, agents, and retrieval — eager to learn how resilient, high-throughput systems are built, and motivated to grow into an engineer who is strong in both. What you’ll do Contribute to AI-powered features — LLM agents, retrieval, and event intelligence — that operate on high-volume, real-time data, with support and guidance from senior engineers. Help build and maintain the systems behind them — prompt and agent orchestration, retrieval pipelines, tool/API integratio

P-1478 The Agentic Applications team at Databricks is on an ambitious journey to transform how we run the business. Our mission is to build resilient, in-house platforms and AI-powered capabilities that provide a genuine competitive advantage, powering our next doubling in size and revenue. As a Senior Staff Software Engineer on the Agentic Applications team, you will play a critical role delivering end-to-end applications that power our business and empower our employees with truly assistive technologies. You will be responsible for defining the technical roadmap, designing critical software systems, raising the bar on engineering excellence, mentoring junior engineers, and tackling the most challenging technical issues facing the team. You will be the technical leader for a team of software engineers. The impact you’ll have : Define the technical strategy and roadmap for building in-house solutions for critical internal workflows Partner closely with product management, design, and other engineering teams to build end-to-end, AI-powered solutions Eliminate technical risk by solving the most technically challenging issues or tackling the most complex development tasks facing the team Drive team best practices for engineering excellence, including design quality, operational reviews, testing strategies, and incident management. What we look for: 12+ years of software engineering experience, with a strong track record of technical leadership and impact. 3+ years of engineering leadership experience, serving as the technical owner for the software systems owned by your team. Experience designing and building end-to-end, full-stack cloud-native applications Customer obsession and product engineering mindset Strong communication skills and ability to influence technical and business stakeholders History of raising the engineering quality bar, focus on execution and operational rigor Strong ability to collaborate across product, engineering, and business team

About us GoCardless, a Mollie company, is a global leader in bank payments. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect, manage and send bank payments through Direct Debit, real-time payments and open banking. With US$130bn+ processed annually across 30+ countries, we handle recurring and one-off payments without the chasing, stress, or expensive fees. Our end-to-end payment platform also features AI-powered solutions to improve payment success and reduce fraud, alongside connections to over 350 platforms businesses use everyday. We are headquartered in the UK, with teams and operations spanning North America, Europe and Asia-Pacific. For more information, please visit www.gocardless.com and follow us on LinkedIn @GoCardless. Mollie is the leading payments and financial services partner for business, rooted in Europe, with global reach. The role Riga is a key engineering hub for GoCardless, an important stand-alone hub with over 200 people. All of the core Connectivity group is based there, the team that builds and runs every bank debit and open banking connection we offer, owning the full problem space end to end: build, operate, on-call and incident management, the same way any of our other groups do. We need someone to do three main things: ensure Connectivity delivers as a core group, responsible for all core banking connections and file submissions, managing billions of pounds in submissions every month, work that has to run flawlessly, every day; be the engineering site leader for Riga, working with local leadership to make the office a destination for people; and help advocate for and hire in Riga, working with grassroots training schools and communities to make GoCardless a destination for local talent. What excites you Owning the roadmap - strategically plan our reliability and future delivery with other senior leaders, while prioritising technical investment with a clearly articulated ROI. Shaping

We’re looking for a Director, Customer Support Escalation Center to help us develop and execute on a comprehensive, customer-first strategy and approach to our Global Hootsuite’s Customer Support Escalation Center. Reporting to the Vice President, Customer Support, you’ll plan, organize, monitor, track and report on the service levels delivered by the escalation center. In this role, you will be accountable for continuous service improvements to the escalation center operational framework and improve Hootsuite’s ability to effectively service our customers. In this role, you will partner with a wide range of stakeholders, including senior leaders to deliver an exceptional customer support experience. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for a hybrid model. This role is open to applicants located in Bucharest, Romania. In this role, you will report to the VP, Customer Support. Please note: this is a contract role until August 2027. WHAT YOU’LL DO: Develop strategies, enhance performance, and foster alignment of objectives within the Customer Support Escalation Center. This involves overseeing the global bug and incident management process, advanced technical and 24x7 on call Business Critical Support process.Establish and operationalize high levels of customer service standards. Develop and implement systems, processes and people to consistently deliver services that are tied to organizational strategies and KPI’s. Drive continuous improvement through anticipating growth, identifying gaps, and offering proactive guidance to minimize potential risks to our customers. Build robust cross-functional connections among the Customer Office, Revenue, Product, and Development leadership to tackle intricate escalated bugs and incidents, eliminate customer pain points, and suggest methods for alleviating customer experience issues and enhancing outcomes via insights from escalations and root

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the role: Join our Site Reliability Engineering (SRE) team and help ensure the reliability, scalability, and performance of Replit's infrastructure that serves millions of developers worldwide. As a Staff Site Reliability Engineer, you will bridge the gap between development and operations, implementing automation and establishing best practices that enable our platform to scale efficiently while maintaining high availability. We are seeking Staff SREs who are passionate about building and maintaining resilient systems at scale. Your mission will be to proactively find and analyze reliability problems across our stack, then design and implement software and systems to create step-function improvements. You will design robust observability solutions, lead incident response, automate operational tasks, and continuously improve our infrastructure's reliability, all while mentoring and educating the broader engineering team to make reliability a core value at Replit. You Will: Architect and Implement Observability: Design, build, and lead the implementation of comprehensive monitoring, logging, and tracing solutions. Create dashboards and metrics that provide real-time visibility into system health and performance, enabling proactive issue detection. Define and Drive Reliability Standards: Work with product and engineering teams to define, implement, and track Service Level Objectives (SLOs) and Service Level Indicators (SLIs). Build systems to monitor and report on these metrics, holding teams accountable and ensuring we maintain high reliability standards while balancing innovation speed. Lead Incident Management and Response: Act as a senior leader during high-impact incidents, guiding the team to rapid resolution

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. Role Purpose The Head of Enterprise Fulfilment Accounts is the primary, front-facing operational account leader responsible for managing strategic partnerships with our most prestigious global brand clients. Acting as the executive bridge between tier-one enterprise clients and our fulfilment infrastructure, this role leads operational governance, service delivery, and business requirements planning. The post-holder is dedicated to understanding client commercial objectives, shaping operational solutions, and holding internal warehouse operations accountable to contracted service level agreements (SLAs). The ideal candidate blends high-touch client relationship management with a robust operational command of high-volume fulfilment, eCommerce logistics, and multi-channel distribution. Key Responsibilities Strategic Client Account Management & Operational Governance Executive Client Ownership: Serve as the principal operational interface and trusted advisor for senior client stakeholders, including Supply Chain Directors, Heads of Logistics, and VPs of eCommerce. Governance Framework: Lead the cadence of operational governance, including regular operational syncs, Monthly Performance Reviews, and strategic Quarterly Business Reviews (QBRs). Operational Voice of the Customer: Advocate for client priorities within internal operations, ensuring warehousing and logistics teams understand upcoming commercial initiatives, product roadmaps, and service expectations. Incident Management & Escalation: Se

A CAREER WITH POINT72’S TECHNOLOGY TEAM As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity. WHAT YOU’LL DO Monitor, triage, and assess incidents across global markets and technology platforms, validating severity, business impact, and escalation requirements. Act as command-and-control lead for major incidents, driving structured response, rapid restoration, and informed decision-making. Coordinate recovery efforts across L1/L2/L3 support teams, engineering, infrastructure, and third-party vendors to minimize business disruption. Lead internal and external stakeholder communications, including senior leadership, during incidents and service disruptions. Trigger and govern disaster recovery (DR) failover in line with predefined criteria, controls, and governance standards. Ensure accurate, timely, and audit-ready incident documentation, including detailed timelines, evidence, and impact analysis. Facilitate post-incident reviews (RCA/post-mortems), ensure root causes are clearly identified, and track corrective and preventative actions to closure. Govern end-to-end change management, including change risk assessment, CAB facilitation, approval workflows, maintenance windows, and change-related incident management. Drive continuous improvement in incident, change, and event management processes through automation, standardization, and improved tooling and alert quality. Partner with engineering and operations teams to design scalable, resilient processes, promote best practices, and enhance operational matur

The Opportunity Our Adobe Cyber Defense Center seeks a skilled and curious Senior Cyber Incident Responder eager to tackle new technologies. You'll use your digital forensics and network-based investigation expertise in this crucial role to boost our incident response capabilities. Collaborating with a multinational team, you'll conduct thorough investigations and defend our enterprise against evolving cyber threats. If you thrive in a challenging environment and are ready to enhance our Incident Response program, we want to hear from you! What you will do Incident Response Experience : Respond to incidents to retrieve, analyze, and preserve critical data, utilizing forensics and network knowledge on a global scale. Conduct thorough host forensics, network forensics, log analysis, and malware triage to arrive at conclusive findings and support incident response investigations. Tool Development : Identify areas for improvement in processes and tooling related to response at scale. Develop and enhance scripts, tools, and methodologies to support the collection and analysis of data on a large scale, optimizing our incident investigation capabilities. Team Support and Mentorship: Provide support and guidance to other members of our CSIRT team, working closely with Staff level responders and management. Global Reporting and Coordination : Translate technical analysis into clear reports and coordinate response actions with team members globally. Assist in drafting detailed reports and assigning remediation recommend dations across internal and external organizations. Training and Presentations: Develop and present comprehensive training sessions and presentations for both technical and non-technical audiences. Global Collaboration : As an expert in the field, work closely with teams globally during incidents, including threat hunting,

Here's a summary of the role: Love solving complex integration challenges and building seamless connections between enterprise systems? As a Senior BSA - Integration & Business Applications Engineer at Diligent, you will design, build, maintain, and support scalable integration solutions connecting cloud and on-premises applications across the business. You will work with Boomi, Workato, AWS, APIs, and enterprise applications to automate business processes, improve data quality, and enable AI-driven innovation. You will collaborate with teams across Finance, Sales, People, Product, Engineering, Customer Success, and other functions to understand business needs and deliver secure, reliable, and supportable solutions. The role also includes structured Tier 1 support for Atlassian applications, including Jira, Jira Service Management, and Confluence, helping users resolve common issues, identifying recurring problems, and improving the operational experience of the platforms you support. Here's a breakdown of what you'll do (not all of it, just the important stuff): Design, develop, deploy, and support enterprise integration solutions using Boomi, Workato, AWS, APIs, webhooks, and related technologies. Build secure, scalable APIs, data transformations, integration workflows, and transaction processes across platforms including Salesforce, NetSuite, Jira, Jira Service Management, Confluence, analytics platforms, and AWS-based applications. Apply integration patterns such as API-led integration, scheduled workflows, event-driven processing, file-based exchange, and transaction orchestration. Perform data mapping, validation, reconciliation, error handling, testing, monitoring, and post-release validation to ensure reliable and accurate data flows. Troubleshoot production integrations, diagnose root causes, optimize performance, participate in incident and problem management, and maintain runbooks and operational documentation. Provide structured Tier 1 support for Ji

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. The Role We are looking for a Senior AI Governance Counsel to join our Global DPO Office and help build, roll out, and operate Adyen's enterprise AI governance framework. Sitting within the group that owns our global privacy program and AI governance, and supports incident response and management as well as data governance, you will be the driving force in shaping our strong foundations into a consistent, enterprise-wide AI governance program that scales with Adyen's ambitions - helping the business innovate boldly and responsibly with AI. This is a builder role. You will translate the EU AI Act, the NIST AI Risk Management Framework, GDPR, the CCPA/CPRA, and emerging global AI and privacy requirements into pragmatic policies, standards, and assessment workflows - and partner with Enterprise Risk, Security, Product, Compliance, Legal, Regulatory and Engineering to make them real. You will have a particular focus on generative and agentic AI use cases, and on giving first-line teams the parameters and tooling they need to evaluate their own models and outcomes. What You'll Do Help build, roll out, and embed Adyen's enterprise-wide AI governance framework, policies, and standards, driving consistency as AI adoption scales across the business. Design and operationalize AI risk and impact assessments across the AI lifecycle - from intak