Senior Incident Manager Jobs

Position : Senior ServiceNow Developer Exp Level: 7+ years of experience Location: Hyderabad / Visakhapatnam Shift Timings: 2:00PM to 11:00PM IST Skills: #ServiceNow, #Rest & Soap API's, #Javascript Key Responsibilities: Design, develop, and implement complex ServiceNow solutions using Flow Designer, Business Rules, Client Scripts, UI Policies, Script Includes, Integrations, and custom applications. Lead technical design for enhancements across modules such as ITSM, CMDB, Asset or others as required. Develop and maintain #ServiceNow catalog items, workflows, record producers, and custom applications following platform best practices. Integrations Build and support integrations with external systems using REST/SOAP APIs, MID Server, IntegrationHub, web services, and authentication methods like OAuth and SAML. Troubleshoot integration failures and optimize performance. Required Qualifications: 5+ years of hands-on ServiceNow development experience. Strong understanding of JavaScript, AngularJS, Glide API, and general web technologies. Expertise in multiple ServiceNow modules like ITSM, ITOM, HRSD, CSM, SecOps. (ITSM is required; others a plus). Experience with Service Portal, Workspace, and UI Builder. Roll : service Location : Visakhapatnam and Hyderabad Employment Type : Full-Time Experience : 5+ Years Skiils : SAP FI,SAP ABAP Job Summary: Provide support and enhancements for SAP FI and ABAP applications. Analyze and implement simple change requests (e.g., adding/changing a field, field validations, report updates, screen modifications). Perform basic ABAP development, testing, and transport management. Support incident resolution and user queries. Coordinate with onsite teams and business stakeholders. Preferred Skills: SAP FI functional knowledge (GL, AP, AR, Asset Accounting). Basic ABAP development and debugging. Experience with small enhancements and support activities. Knowledge of SAP interfaces/integrations. Preferred: Experience with S

About the Team OpenAI’s Security organization exists to enable safe, responsible innovation at scale. As our systems, infrastructure, and research footprint grow, we invest deeply in world-class security capabilities that protect our people, products, and users without slowing progress. This organization safeguards OpenAI’s environments by building advanced detection systems, driving real-time response capabilities, scaling telemetry and logging infrastructure, and delivering actionable threat intelligence to stay ahead of adversaries. About the Role We are seeking a Global Detection and Response Lead to own and scale OpenAI’s cybersecurity detection and response operations. In this role, you will set the strategy and drive execution for security monitoring, incident response, recovery, and post-incident improvements across our global infrastructure. You will be a hands-on leader with deep technical credibility and strong operational instincts. You will build and mentor high-performing teams, partner closely with Infrastructure, Research, Product Security, Enterprise Security, IT, and Engineering, and ensure that detection and response capabilities are embedded by design into the systems that power OpenAI. This is a strategic and practical leadership role requiring deep technical credibility, operational rigor, and the ability to build high-performing teams in a fast-moving environment. In this role, you will: Oversee global detection and response operations, including continuous monitoring, triage, investigation, containment, and remediation of security events across a diverse set of networks and infrastructure. Lead, mentor, and directly manage several small teams of senior engineers across observability, detection and response, and threat intelligence. Hire and scale these functions deliberately and proportionately as OpenAI’s compute footprint and platform ambitions grow. Ensure world-class operational rigor and readiness through management of incident playbooks

ABOUT THE TEAM The Systems Engineering team in Rubrik's Developer Platform organization owns the reliability of Rubrik Cloud Data Management (CDM) and RSC-P products. Our customers trust Rubrik to recover their data on the worst day of their year. We make sure the software holds up under that pressure, at scale, over months of continuous operation, and in the face of failure. We build the infrastructure and pipelines that let product teams validate stress, scale, longevity and resilience, and we own the call on whether a release is reliable enough to ship. We work with component teams, product management and release managers to build reliability early, rather than inspect for it at the end. What we own Release reliability certification. We own the reliability decision behind every CDM and RSC-P release, based on evidence from the platforms and pipelines we build. Stress, scale and chaos platforms. We build the infrastructure and pipelines for these validations, and give product teams self-service tools so they can validate their own work without waiting on us. Extreme-scale simulation. We build simulators that reproduce very large customer environments cost-efficiently. Long-running, customer-like environments. We operate and evolve clusters that run for months and mirror real customer deployments, so we find longevity problems before customers do. AI-driven triage and reliability. We build triage agents that investigate bugs, incidents and alerts, and we apply AI across our own workflows to speed up detection, diagnosis and certification. WHAT YOU'LL DO As Senior Manager of Systems Engineering, you will own how Rubrik proves its products are reliable before customers depend on them. Own release reliability. Be accountable for the reliability call behind every CDM release, and make ship-or-hold decisions with release managers and component leaders. Drive the qualification roadmap. Set one roadmap for release workflows and fast build qualification, improving both qua

Warning: Fraudulent Job Adverts Beware of fraudulent activities claiming to represent Insurify. We are not associated with any entities soliciting personal information or payment. The safety of our job seekers is a top priority, and we actively work to prevent such incidents. Insurify will never request sensitive information or payment during the hiring process. Be cautious of text-only interviews, interviews conducted through Microsoft Teams, or suspicious offer letters. Why us? Insurify is one of America’s fastest-growing MIT FinTech startups and has been recognized as one of Inc. 5,000’s fastest-growing private companies in America in 2025, 2024, 2023, 2022 and 2021, Forbes Fintech 50 List for 2023, 2022, and 2021, Forbes Next Billion Dollar Startups of 2022 global and Top 100 InsurTech company. We’re changing the way millions of people compare, buy and manage insurance with artificial intelligence, technology, and superior product design. Our company vision is to be recognized as the preeminent and most trusted digital agent for insurance comparison, purchase, and management. Our team is critical to achieving our vision and fostering the right culture is essential to our team’s success. Join us if you like $1.3 Trillion market opportunity MIT alumni founders Female-led startup $130M total funding Strong leadership team with experience from many successful startups around the world How you will make an impact Insurify is hiring a Senior Manager of Media Operations and Data Partnerships to build the operational engine behind our growing media and data business. This person will work alongside Media Sales and Data Partnerships leadership to turn sold programs and approved partnerships into successfully launched, repeatable revenue. This is a hands-on role for an operator who can coordinate campaign execution, drive audience and platform implementations, and create structure across complex workstreams. The commercial team will retain ownership of adverti

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake Support is looking for a Senior Escalation Manager to help our most critical customers through their most important moments. You'll lead cross-functional coordination to resolve escalations and incidents, combining strong judgment, data-driven decision-making, and an AI-first mindset to drive outcomes quickly and restore customer confidence. You thrive under pressure, operate with high integrity and EQ, and balance technical fluency with executive-level communication. You're equally comfortable managing a war room and writing a concise executive summary. You operate with minimal oversight, mentor junior team members, and bring a holistic view to complex, multi-stakeholder escalations. Key Responsibilities : - Own end-to-end coordination of critical customer escalations, from initial triage through resolution and "Get Well Plan" execution, including creating and executing data-driven get-well plans for account-level escalations. - Independently leverage AI tools to surface trends, analyze health data, summarize large volumes of information, and identify risk signals proactively, identifying escalation patterns and accelerating root-cause analysis across active escalations, validating outputs before acting - Monitor Snowflake services for disruptions and engage on-c

The role We’re hiring a senior, hands-on Product Manager to join WooCommerce Payments and take ownership of a defined area within our payments products and partner integrations. You’ll collaborate closely with the Head of Product, and work day-to-day with engineering, design, support, and partnerships. This role is deeply executional. You’ll spend much of your time in the work: in Linear writing and refining issues, triaging bugs and incidents, reviewing and shaping flows in Figma, creating lightweight prototypes, and writing briefs or PRDs when they’re needed. Payments at WooCommerce run at a serious scale—billions in total payment volume—and the quality of this experience directly affects merchant revenue, shopper conversion, and the success of Woo’s commercial engine. This role sits right where reliability, trust, and execution matter most. What you’ll work on Own product direction and execution for a key part of the payments product area, with clear goals, priorities, and measurable outcomes. Improve merchant and shopper experiences across onboarding, checkout, refunds and disputes, payouts, reporting, and overall reliability. Raise the quality bar by reducing failures and friction, lowering support volume, and improving product ratings and merchant trust. Use data, support signals, and merchant feedback to decide what to work on next, define success measures, and make tradeoffs explicit. Work closely with priority payments partners (including Stripe and PayPal) to improve integrations, ship changes, manage dependencies, and resolve issues. Keep stakeholders aligned through clear, direct writing and communication about progress, risks, and decisions. What we’re looking for 7+ years in product roles, with senior IC experience owning complex problem spaces and influencing cross-functional teams through clarity of communication and precision of execution. 4+ years in payments or fintech, ideally on products operating at scale; experience with large or global launch

CSQ227R21 As a leader within the Premier Support team at Databricks, you’ll be responsible for leading and managing a team of Designated Support Engineers which deliver white-glove support experiences for Databricks’ enterprise customers. You will be hiring, mentoring, and developing a team of strong customer technical advocates while closely partnering with go-to-market, field and product teams to deliver the best support experience to maximize customer satisfaction and reduce time to mitigation for technical issues and incidents. The impact you will have: Hire, onboard, and develop a top-tier team of Designated Support Engineers (DSE) Identify and operationalize process improvements to meet or exceed team performance KPIs and create consistently exceptional support experiences Partner closely with field, engineering, support, and other cross functional stakeholders within Databricks to ensure seamless post-sales experience and advocate customer needs. Contribute to program enhancements and offerings tailored to evolving customer needs Coordinate execution and collaborate across customers, accounts teams and regional GTM leadership teams to resolve technical blockers and drive high customer satisfaction Conduct internal and external Support Experience QBRs What we look for: 15+ years of industry experience, with at least 7+ years of management experience Proven ability to hire and scale high-performing support or field teams, enabling them and helping them grow in larger roles Ability to work with strategic customers driving multiple completing priorities Preferred 5+ years of Technical experience in Python, Java or Scala-based application development, SQL databases, Linux/Unix systems, or cloud platforms (AWS, Azure, or GCP) 5+ years of technical support or field leadership experience managing global technical teams. Open to occasional travel to team locations Experience working cross-functionally with other teams such as Sales, Field Engineering, Product Ma

About the Team At OpenAI, the User Safety & Risk Operations (USRO) team helps protect our products and users from abuse, fraud, safety risks, and other forms of misuse. We operate at the front line of real-world safety and risk management, translating user and operational signals into timely decisions, effective interventions, and improvements to our systems. This role sits on a team focused on building operational capacity for new, ambiguous, and fast-moving company priorities. The team defines what needs to be built, creates the operating model to support it, and works with partner teams to make the work scalable and durable over time. About the Role We are looking for a senior program manager to build the safety, quality, and risk operations supporting a new category of consumer devices. You will translate ambiguous product risks and evolving requirements into practical operating models, workflows, escalation paths, launch-readiness plans, and cross-functional decision-making. This is a foundational role: the systems you build will shape how OpenAI launches, monitors, and improves a new category of consumer devices safely at scale. You will help establish how potential safety incidents, product-quality concerns, sensitive customer escalations, privacy-sensitive issues, and other emerging device risks are identified, investigated, resolved, and incorporated into product and operational improvements. You will turn incomplete requirements into practical workflows, decision rights, launch plans, quality controls, measurement, and durable ownership. The role centers on program building, operational judgment, and execution. We welcome candidates from product safety, quality assurance, regulatory operations, technical program management, healthcare, medical devices, aerospace, consumer technology, and other environments involving complex products or regulated risks. Direct consumer-hardware experience is helpful but not required. The strongest candidates learn unfam

P-1562 As a Leader within the Premier Support team at Databricks, you’ll be responsible for leading and managing a team of Designated Support Engineers which deliver white-glove support experiences for Databricks’ enterprise customers. You will be hiring, mentoring, and developing a team of strong customer technical advocates while closely partnering with go-to-market, field and product teams to deliver the best support experience to maximize customer satisfaction and reduce time to mitigation for technical issues and incidents. The Impact You Will Have Hire, onboard, and develop a top-tier team of designated support engineers (DSE) Identify and operationalize process improvements to meet or exceed team performance KPIs and create consistently exceptional support experiences Partner closely with field, engineering, support, and other cross functional stakeholders within Databricks to ensure seamless post-sales experience and advocate customer needs. Contribute to program enhancements and offerings tailored to evolving customer needs Coordinate execution and collaborate across customers, accounts teams and regional GTM leadership teams to resolve technical blockers and drive high customer satisfaction Conduct internal and external Support Experience QBRs What We Look For 15+ years of industry experience, with at least 6+ years of management experience Proven ability to hire and scale high-performing support or field teams, enabling them and helping them grow in larger roles Ability to work with strategic customers, driving multiple competing priorities Preferred 5+ years of Technical experience in Python, Java or Scala-based application development, SQL databases, Linux/Unix systems, or cloud platforms (AWS, Azure, or GCP) 5+ years of technical support or field leadership experience managing global technical teams. Open to occasional travel to team locations Experience working cross-functionally with other teams such as Sales, Field Engineering, Product Management, a

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. Senior Product Manager for AI and Automation PagerDuty is redefining how modern engineering and operations teams work. PagerDuty’s Automation Platform includes Workflows, Actions, Connectors, and a growing agentic layer built on Skills and Tools. This is the backbone of how teams eliminate toil, respond to incidents autonomously, and ultimately enable AI-native SRE agents. As Senior Product Manager for AI and Automation, you will own product strategy and execution across our Operations Cloud SaaS and on-premises automation products and lead the roadmap for the agentic automation experience we’re building for autonomous SRE agents. This is a high-visibility, high impact role that sits at the intersection of developer tooling, enterprise operations, and frontier AI product design. You will report directly to the Senior Director of Product Management for the AI & Automation group and will partner tightly with engineering, design, GTM, and enterprise customers. Key Responsibilities Define and drive the multi-year roadmap for Workflows and Actions, covering both cloud-delivered SaaS and on-p

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. Senior Product Manager for AI and Automation PagerDuty is redefining how modern engineering and operations teams work. PagerDuty’s Automation Platform includes Workflows, Actions, Connectors, and a growing agentic layer built on Skills and Tools. This is the backbone of how teams eliminate toil, respond to incidents autonomously, and ultimately enable AI-native SRE agents. As Senior Product Manager for AI and Automation, you will own product strategy and execution across our Operations Cloud SaaS and on-premises automation products and lead the roadmap for the agentic automation experience we’re building for autonomous SRE agents. This is a high-visibility, high impact role that sits at the intersection of developer tooling, enterprise operations, and frontier AI product design. You will report directly to the Senior Director of Product Management for the AI & Automation group and will partner tightly with engineering, design, GTM, and enterprise customers. Key Responsibilities Define and drive the multi-year roadmap for Workflows and Actions, covering both cloud-delivered SaaS and on-p

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Product Manager in Engineering Acceleration , you will define the vision and strategy for how software engineers work at Roblox. Your mission is to ensure that Roblox engineers spend more time building the metaverse and less time managing infrastructure complexity in your areas of responsibility. The Engineering Acceleration portfolio includes Source Control, Testing, Secure Software Supply Chain Management, Continuous Deployment, and Observability among many others. In this role, you will primarily own the developer experience for Continuous Deployment, Testing , and Observability , while remaining adaptable as organizational priorities evolve. AI has been transforming how we approach these systems. We’re already leveraging AI to test our software and to identify and diagnose production incidents. The successful candidate here will bring deep expertise not only in the software development lifecycle, but crucially also on the rapidly evolving landscape of AI tooling. This is a rare opportunity for an infrastructure product leader to drive meaningful impact at scale across a very large engineering organization. You Will: Define and drive the long-term visi

Senior Manager, Logistics Security Description - At HP, we create technology that helps people and businesses bring their ideas to life. Our global supply chain plays a vital role in that mission, moving high-value products safely and reliably to customers around the world. We are looking for a collaborative and solutions-oriented Senior Manager, Logistics Security to help protect our logistics network, strengthen transportation risk programs, and lead efforts that reduce loss, improve carrier performance, and support a secure customer experience. Core responsibilities Own logistics security strategy for HP's transportation network. Manage loss, theft, damage, shortage and mis-delivery incidents across carriers, warehouses and distribution partners. Lead transportation claims management, including investigation, documentation, recovery and settlement. Manage relationships with major LSPs, carriers, freight forwarders and 3PLs. Investigate high-value shipment incidents and identify root causes. Develop controls to prevent cargo theft, fraud, unauthorized access and product diversion. Establish security standards for transportation lanes, warehouses and high-risk locations. Track claims and losses using KPIs such as: Claim $ / shipment Loss rate Damage rate Theft incidents Recovery % Claim cycle time Carrier performance Partner with Supply Chain, Logistics, Finance, Legal, Compliance, Security and Insurance teams. Lead corrective/preventive actions with logistics service providers. Review carrier contracts and ensure appropriate liability and insurance coverage. Establish escalation processes for major incidents. Conduct risk assessments of logistics providers and distribution locations. Use dat

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet. At Celonis, we believe that every company can unlock their full execution capacity - and for that we need you as a Customer Support Delivery Manager! As a Customer Support Delivery Manager, you will be responsible for the renewal of Premium Support contracts and all related services. In this role, you will manage one or more customers, who have purchased our Premier and Premier+ Support to review and drive the business. You will also be their point of escalation and ensure a regular cadence of meetings with them. Furthermore, you will assure SLA adherence on KPIs agreed in the Premier and Premier+ Support contract and support OLAs. As a Support Delivery Manager, you will ensure a phenomenal Customer and Partner Experience (CSAT) for support incidents. This will foster a strong partnership between the different Celonis Support teams and stakeholders in other regions and Celonis Lines of Businesses. Apart from this you will partner with regional and global peers at Celonis to ensure consistency and follow-through for global processes and coordination of resources. You: 8+ years of work experience in a Global Technical Software Support Center or IT customer service industry 6+ years in a customer facing support role Prove

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Protecting Flexport's global operations and assets, enabling secure trade worldwide. The opportunity: Join Flexport's dynamic Compliance Program as the Senior Manager, Supply Chain Protection & Loss Intelligence. This critical role serves as the single point of accountability for both supply chain protection and loss prevention across Flexport's entire footprint — offices, fulfillment centers, and partner sites worldwide. The Manager will be responsible for protecting Flexport employees, visitors, assets, and facilities through the design and execution of security programs, while simultaneously driving a proactive loss prevention strategy across the Omni fulfillment network. Day-to-day, this means managing a team of 50+ contracted security officers across multiple locations, overseeing electronic security infrastructure (CCTV, access control), conducting investigations, and managing the security ticketing system. Strategically, it means building the analytical foundation to identify loss trends and security gaps before they become incidents, authoring the policies and SOPs that standardize how Flexport protects its people and assets globally, and ensuring every